Comments on: J.D. Power Malaysia Quality Study http://paultan.org/2005/10/04/jd-power-malaysia-quality-study/ Paul Tan on the Automotive Industry Tue, 22 May 2012 18:26:57 +0000 hourly 1 http://wordpress.org/?v=3.3.2 By: Inokom Getz 1.4 later this month http://paultan.org/2005/10/04/jd-power-malaysia-quality-study/#comment-51064 Inokom Getz 1.4 later this month Wed, 20 Sep 2006 07:34:23 +0000 http://paultan.org/?p=484#comment-51064 [...] The new Inokom Getz is a promising new addition to our local market, with a price of only RM58,888 it is quite affordable. It’s also worthwhile to note that in the previous third J.D. Power Malaysia Quality Study 2005 results released in October last year, the Inokom Atos came out top in it’s segment, with only 153 problems per 100 vehicles, with the industry average being 199 problems per 100 cars. In the MPV segment, the Inokom Matrix came in 2nd place, at 139 problems per 100 vehicles - this is only 6 more problems than the first place winner, the Toyota Unser which had 133 problems per 100 vehicles. This says something positive about Inokom’s Kulim plant quality control, and let’s hope this good assembly quality continues with the new Getz. [...] [...] The new Inokom Getz is a promising new addition to our local market, with a price of only RM58,888 it is quite affordable. It’s also worthwhile to note that in the previous third J.D. Power Malaysia Quality Study 2005 results released in October last year, the Inokom Atos came out top in it’s segment, with only 153 problems per 100 vehicles, with the industry average being 199 problems per 100 cars. In the MPV segment, the Inokom Matrix came in 2nd place, at 139 problems per 100 vehicles – this is only 6 more problems than the first place winner, the Toyota Unser which had 133 problems per 100 vehicles. This says something positive about Inokom’s Kulim plant quality control, and let’s hope this good assembly quality continues with the new Getz. [...]

]]> By: Johan http://paultan.org/2005/10/04/jd-power-malaysia-quality-study/#comment-23090 Johan Wed, 16 Nov 2005 17:24:29 +0000 http://paultan.org/?p=484#comment-23090 i would like to know more about the comparison between the new Golf 5 Gti and the subaru i want to buy one but want to know first what is coming my way i would like to know more about the comparison between the new Golf 5 Gti and the subaru i want to buy one but want to know first what is coming my way

]]> By: eming http://paultan.org/2005/10/04/jd-power-malaysia-quality-study/#comment-17014 eming Thu, 06 Oct 2005 16:11:16 +0000 http://paultan.org/?p=484#comment-17014 went to a EON showroom last saturday..curious of the door hinges of GEN2 that Paul reported earlier...true enough...all the markings are not alined...I thought Proton has fixed this problem starting from June....awwww! That's QC for u! went to a EON showroom last saturday..curious of the door hinges of GEN2 that Paul reported earlier…true enough…all the markings are not alined…I thought Proton has fixed this problem starting from June….awwww! That's QC for u!

]]> By: Great Wall Of China http://paultan.org/2005/10/04/jd-power-malaysia-quality-study/#comment-16799 Great Wall Of China Wed, 05 Oct 2005 17:37:36 +0000 http://paultan.org/?p=484#comment-16799 yer... why is it the industry standard is damn low???? industry standard that can't be achieved by proton is called the REAL industry standard.... only my opinion.. yer…

why is it the industry standard is damn low????

industry standard that can't be achieved by proton is called the REAL industry standard….

only my opinion..

]]> By: cw http://paultan.org/2005/10/04/jd-power-malaysia-quality-study/#comment-16721 cw Wed, 05 Oct 2005 13:25:47 +0000 http://paultan.org/?p=484#comment-16721 car manufacturer should take the survey as challenge, espeacially P1. car manufacturer should take the survey as challenge, espeacially P1.

]]> By: Thomas http://paultan.org/2005/10/04/jd-power-malaysia-quality-study/#comment-16701 Thomas Wed, 05 Oct 2005 11:50:57 +0000 http://paultan.org/?p=484#comment-16701 the attitude of P2 SC is better than P1, this make ppl feel comfort with P2. the attitude of P2 SC is better than P1, this make ppl feel comfort with P2.

]]> By: mitsu_galant_2000 http://paultan.org/2005/10/04/jd-power-malaysia-quality-study/#comment-16699 mitsu_galant_2000 Wed, 05 Oct 2005 11:29:22 +0000 http://paultan.org/?p=484#comment-16699 i tot p2 is more worse.. there's kenari and kelisa :o oso kia is not as good as you think.. why some other top car not in the list? mitsubishi Storm? kancil? i tot p2 is more worse..

there's kenari and kelisa :o

oso kia is not as good as you think..

why some other top car not in the list?

mitsubishi Storm?

kancil?

]]> By: aksMS http://paultan.org/2005/10/04/jd-power-malaysia-quality-study/#comment-16647 aksMS Wed, 05 Oct 2005 07:58:22 +0000 http://paultan.org/?p=484#comment-16647 eRis-Aeir4s: Nobody wants a troublesome car. Indeed, we paid some hefty price on a car but yet, those things happen somehow. If not sooner, maybe later. But at least, it should be problem free up to 3 to 5 years. No one ever wants to make a regular visit to the SC for the first 3 to 6 month of ownership just because of jammed power windows or some silly/bad factory job. From my observation, most car manufacturer make the car to last (problem free) for at least a few years before some things starts to fall off/apart or got jammed. If luck is on your side, you'll get a faulty free car. Correct me if I'm wrong. Usually when things starts to fall off, there usually be a new model coming out for you to consider. *wink* eRis-Aeir4s: Nobody wants a troublesome car. Indeed, we paid some hefty price on a car but yet, those things happen somehow. If not sooner, maybe later. But at least, it should be problem free up to 3 to 5 years. No one ever wants to make a regular visit to the SC for the first 3 to 6 month of ownership just because of jammed power windows or some silly/bad factory job. From my observation, most car manufacturer make the car to last (problem free) for at least a few years before some things starts to fall off/apart or got jammed. If luck is on your side, you'll get a faulty free car.

Correct me if I'm wrong. Usually when things starts to fall off, there usually be a new model coming out for you to consider. *wink*

]]> By: biothing http://paultan.org/2005/10/04/jd-power-malaysia-quality-study/#comment-16644 biothing Wed, 05 Oct 2005 07:40:28 +0000 http://paultan.org/?p=484#comment-16644 About Proton, it is not about the 'car' only. It is the whole business. SOme who said the're concerned with Proton, really is bullshitting. TunM is more concerned with the vendors who have been supplying for Proton, they make profits, even if Proton doesn't. The questiin is how do we improve the exisitng vendors, who market their products only to Proton, that has very little market reach. It is not only Proton that needs to go global first, but the parts and componenent! Can't blame it on Proton only. Let VW participate in Ptroton decision making - where to get components and parts from. Then we can perhaps see a better Proton we want hybrid!! (still not tired in demanding this) About Proton, it is not about the 'car' only. It is the whole business. SOme who said the're concerned with Proton, really is bullshitting. TunM is more concerned with the vendors who have been supplying for Proton, they make profits, even if Proton doesn't.

The questiin is how do we improve the exisitng vendors, who market their products only to Proton, that has very little market reach. It is not only Proton that needs to go global first, but the parts and componenent! Can't blame it on Proton only.

Let VW participate in Ptroton decision making – where to get components and parts from. Then we can perhaps see a better Proton

we want hybrid!! (still not tired in demanding this)

]]> By: eRis-Aeir4s http://paultan.org/2005/10/04/jd-power-malaysia-quality-study/#comment-16596 eRis-Aeir4s Wed, 05 Oct 2005 02:52:22 +0000 http://paultan.org/?p=484#comment-16596 *Bump* It's sad to get a problematic car. After what you've paid , you wouldn't want to get a faulty car. *Bump* It's sad to get a problematic car.

After what you've paid , you wouldn't want to get a faulty car.

]]> By: Rain http://paultan.org/2005/10/04/jd-power-malaysia-quality-study/#comment-16594 Rain Wed, 05 Oct 2005 02:38:20 +0000 http://paultan.org/?p=484#comment-16594 gegaoff : That surprised me , didn't actually see it until you highlighted that Kenari's have a lot of problems too. Actually I'm quite impressed with the Kenari myself. Cuz I was looking for one b4 Myvi came out. I've test driven a lot of Kenari's , some from used car dealers and some from personal owners , and a new unit from P2. What surprised me is the Kenari is very powerful despite having a 1.0 3-Cyc Engine, It had also given the 'On the Road' feel to me , As driving a Kenari is really fun , most probably because of its unique height. Sigh , I didn't expect it had so much problems. 268 per 100 cars . That means 2.68 problems on a car. Hope my Myvi doesn't give me headaches later on. gegaoff : That surprised me , didn't actually see it until you highlighted that Kenari's have a lot of problems too.

Actually I'm quite impressed with the Kenari myself. Cuz I was looking for one b4 Myvi came out. I've test driven a lot of Kenari's , some from used car dealers and some from personal owners , and a new unit from P2. What surprised me is the Kenari is very powerful despite having a 1.0 3-Cyc Engine, It had also given the 'On the Road' feel to me , As driving a Kenari is really fun , most probably because of its unique height.

Sigh , I didn't expect it had so much problems. 268 per 100 cars . That means 2.68 problems on a car. Hope my Myvi doesn't give me headaches later on.

]]> By: gegaoff http://paultan.org/2005/10/04/jd-power-malaysia-quality-study/#comment-16555 gegaoff Wed, 05 Oct 2005 00:04:07 +0000 http://paultan.org/?p=484#comment-16555 but seems perodua kelisa and kenari also have a huge amount of problem cars, right? what that suppose to mean? actually in fact, this only show that our national's quality still far behind the international standard. is the ppl, we Malaysian that have the problem. all the same, we still have far way to go. but seems perodua kelisa and kenari also have a huge amount of problem cars, right? what that suppose to mean?

actually in fact, this only show that our national's quality still far behind the international standard. is the ppl, we Malaysian that have the problem. all the same, we still have far way to go.

]]> By: eRis-Aeir4s http://paultan.org/2005/10/04/jd-power-malaysia-quality-study/#comment-16550 eRis-Aeir4s Tue, 04 Oct 2005 23:51:13 +0000 http://paultan.org/?p=484#comment-16550 E-Nabill : It is based on the number of problems per 100 cars , Meaning that it is 100 Wira's vs 100 Vios'es or 100 City's , so there is absolutely nothing biased about it. And the Wira is a 12 yr old car so I assume Proton will have already realized their problem in this 12 yr window. Frankly I feel it may be a bit unfair to Proton , given that they are producing at a volume much larger than the City/Vios. So lets see the report for Thailand (They mass produce Toyota's there IIRC.) And compare it with this. E-Nabill : It is based on the number of problems per 100 cars , Meaning that it is 100 Wira's vs 100 Vios'es or 100 City's , so there is absolutely nothing biased about it. And the Wira is a 12 yr old car so I assume Proton will have already realized their problem in this 12 yr window.

Frankly I feel it may be a bit unfair to Proton , given that they are producing at a volume much larger than the City/Vios. So lets see the report for Thailand (They mass produce Toyota's there IIRC.) And compare it with this.

]]> By: swee http://paultan.org/2005/10/04/jd-power-malaysia-quality-study/#comment-16546 swee Tue, 04 Oct 2005 23:11:45 +0000 http://paultan.org/?p=484#comment-16546 u mean its normal for mass-produced vehicles to have a higher fault rate? i dont see corollas falling apart, and its everywhere. we all know proton is crap quality because proton is complacent that the rakyat will still buy it. if perodua comes up with a new sedan or "aeroback" model u tink ppl will still buy a Gen2 or wira? anyway no offense, mistakes happen in production because quality control missed it. mistakes happen to Proton because they simply dont give a fark. Malaysia boleh u mean its normal for mass-produced vehicles to have a higher fault rate? i dont see corollas falling apart, and its everywhere.

we all know proton is crap quality because proton is complacent that the rakyat will still buy it. if perodua comes up with a new sedan or "aeroback" model u tink ppl will still buy a Gen2 or wira?

anyway no offense, mistakes happen in production because quality control missed it. mistakes happen to Proton because they simply dont give a fark.

Malaysia boleh

]]> By: E-Nabill http://paultan.org/2005/10/04/jd-power-malaysia-quality-study/#comment-16545 E-Nabill Tue, 04 Oct 2005 22:55:00 +0000 http://paultan.org/?p=484#comment-16545 well , the volume that proton produces the wira is so mnay times more than wat vios/city n other cars make...so its bound that there will be more QC problems , if vios is produced anywer near the wira production rate,i bet it wil go down the list...its normal... well , the volume that proton produces the wira is so mnay times more than wat vios/city n other cars make…so its bound that there will be more QC problems , if vios is produced anywer near the wira production rate,i bet it wil go down the list…its normal…

]]> By: NF http://paultan.org/2005/10/04/jd-power-malaysia-quality-study/#comment-16543 NF Tue, 04 Oct 2005 22:31:14 +0000 http://paultan.org/?p=484#comment-16543 are you surprised that the wira made it to the top three? Proton has been building the same bloody car for 12 years straight... i'd be damned if they can't even get that right... anyway, it still cant hide its 1980s architecture no matter how many face-lifts or plastic surgery it goes through.... besides, it does not come with the latest safety features... so its still a piece of $#!t! do the right thing.... for that price buy a Myvi.... keke :) are you surprised that the wira made it to the top three? Proton has been building the same bloody car for 12 years straight… i'd be damned if they can't even get that right…

anyway, it still cant hide its 1980s architecture no matter how many face-lifts or plastic surgery it goes through…. besides, it does not come with the latest safety features… so its still a piece of $#!t!

do the right thing…. for that price buy a Myvi…. keke :)

]]> By: Streamyx User http://paultan.org/2005/10/04/jd-power-malaysia-quality-study/#comment-16539 Streamyx User Tue, 04 Oct 2005 22:06:52 +0000 http://paultan.org/?p=484#comment-16539 The problem is not the quality products. It's Proton not outsourcing it to quality vendors. Same goes to any car manufacturer. All about saving money. Manual roll down window is just redicolous for this decade. Lets bash. The problem is not the quality products. It's Proton not outsourcing it to quality vendors. Same goes to any car manufacturer.

All about saving money. Manual roll down window is just redicolous for this decade.

Lets bash.

]]> By: aksMS http://paultan.org/2005/10/04/jd-power-malaysia-quality-study/#comment-16528 aksMS Tue, 04 Oct 2005 21:17:42 +0000 http://paultan.org/?p=484#comment-16528 Be it capitalist or not, I think Proton should outsource their parts from vendors who produce better quality products. It may kills the local vendor but that's the price it should take in this globalisation era. Those who can't keep up with the pace and demands should be left behind. Why wait? It will make Proton loses more ground and sales to the competitors. Another crucial thing is the QC department. It doesn't matter if Proton uses German TUV or other strict quality standard. It's the quality of their QC inspectors that they should check and improve in the 1st place. Only then, zero defect can likely be achieve. Until then, keep your fingers cross. My 2 cents. Be it capitalist or not, I think Proton should outsource their parts from vendors who produce better quality products. It may kills the local vendor but that's the price it should take in this globalisation era. Those who can't keep up with the pace and demands should be left behind. Why wait? It will make Proton loses more ground and sales to the competitors.

Another crucial thing is the QC department. It doesn't matter if Proton uses German TUV or other strict quality standard. It's the quality of their QC inspectors that they should check and improve in the 1st place. Only then, zero defect can likely be achieve.

Until then, keep your fingers cross. My 2 cents.

]]> By: eRis-Aeir4s http://paultan.org/2005/10/04/jd-power-malaysia-quality-study/#comment-16524 eRis-Aeir4s Tue, 04 Oct 2005 21:10:04 +0000 http://paultan.org/?p=484#comment-16524 I have an idea Honda is not doing well with the Civic. That probably explains the situation. And where is the Large family car segment? I'd like to see the Large cars. I have an idea Honda is not doing well with the Civic. That probably explains the situation. And where is the Large family car segment? I'd like to see the Large cars.

]]> By: yhtan http://paultan.org/2005/10/04/jd-power-malaysia-quality-study/#comment-16515 yhtan Tue, 04 Oct 2005 19:47:31 +0000 http://paultan.org/?p=484#comment-16515 wow.....toyota is the top for every car segment.... except pick-up car...why? proton QC as bad as we thought.... wow…..toyota is the top for every car segment….

except pick-up car…why?

proton QC as bad as we thought….

]]>