I then called the customer service and the guy on the other end had the nerve to even scold me.

I got it fixed awhile later but the experience left a bad tast in my mouth. I have no major problems with the car and am overall happy with the quality. What irks me is the customer service culture amongst Malaysian companies.

I can sympathise somewhat with Richard as I'm sure he tried to rectify the problems in his car as I tried to and if he went through the same thing I did, I'd be mad as well. I guess he took things one step further and really bashed the company and that's why he's in so much trouble.

If only P2 and other companies as well try harder to satisfy their customers, then maybe we wouldn't take it so far. You almost never hear of these things in the US where they take customer service very seriously. You don't like your car, they'll replace it for you. Here, your car got problems at delivery? Leave it with the workshop for rectification. After all, it's still under warranty. Who cares about QC? Got sticker enough, lah.

For all we know , it could just be the end result of a guy so frustated that he went overboard. Wonder if P2 willing to go all the trouble to get legal recourse , did it not be better for them to use these resources to settle the problem amicably.

What is the maximum P2 had to offer ? The most is just another replacement or refund with the condition of non-disclosure. My only thought was why our friend did not go to those so-called small claim tribunal.

Unless the complaints and bashing is getting from bad to worse, it is weird that P2 went to all the trouble. Might as well take on the joker JC , al least some of the local will get some laugh.

P1 , if you want to take on someone , you should start with 2tm.

Paul , received your mail. I will now stand behind you… right behind you.

Understood your difficulty. You did right. Cheers & keep up the good work.

for me, i think richard go too far for the ISO news. he should do that. and Paul, no worry, as long as u didn't post any untruth news, u safe.

cheers…

If those things about the Proton having an aquarium in the boot are true,(my boot leaks when it rains) we are able to state these things because they have already happened and are factual findings.

Nobody can sue you for that because they are indeed true and it is concrete evidence.

GONG XI FA CAI

it's called integrity and accountability… whenever an underling commits a mistake, the heads are held responsible. when i was a kid, whenever my younger brothers did something wrong, i would be the one who gets the scolding and punishment for not looking after and controlling them…

but do we see them in government departments and GLCs? often when something happens, fingers are all pointed elsewhere and everywhere. nobody would want to admit to their mistake, nobody would want to shoulder responsibility.

e.g,

Wheh Proton fails, the blames are on under-declared imports, but never on the quality issues, which was one of the underlying cause. it shows how much proton is unable to compete if the playing field is leveled (assuming the under-declared price would be similar to price after fair tax structure, not current one)

Similarly, on this site, if accusations and comments are defamatory in nature, you (as in the owner of the site, Paul Tan) will be liable for its contents and may be held accountable.

This brings another issue here, accountability. Should the owner of the site be held responsible of the person making the accusation/comment? The trend nowadays seems to imply the owner of the site as this is the medium of communication. Like the China Press Editors who resigned over the Nude Squat fiasco. Note it wasn't the reporters who broke the story but the editors who were held responsible. Likewise, the newspaper is another form of media, much like the internet.

But the question posted by Bigjoe is also not without merit. Is this private property or public? Not sure about this yet.

My first thought is to tread lightly and try not to make too many obvious statements which can be easily misconstrued as defamatory in nature. Got something to complain about the cars, stick to the cars but try to avoid saying things about the company and especially about things like corruption, etc.

Big brother is watching. Want to know more, read George Orwell's book called 1985.

Then habislah proton!!!!!

coz their proton defects r made known to the whole world!!!

Well, it is not wrong n nt accusing!

Ok, I, nicked as Rexis, declared that the above statement is wrong and purely say for fun. Dun sue me.

Discussing on the problem itself must have no problem, so dun worry, paul, u're still far from it.

Hope this sue won't affect too much postings for our daily meal – latest automotive news. Viel Gluck!!!

Another update, just read from Thailand newspaper that Toyota just launched Yaris yesterday, priced at Bt599,000 to Bt749,000. I think we don't far from it liao…

interesting story.

I am not sure whether he made a direct accusation about the bribery or not because the article wasn't too clear.

Maybe he implied, but either way, the judge was satisfied it was defaming.

Note that it was stated at the end of the article that the defamation suit is still pending.

I actually read a posting on some website, where someone actually claimed that the savvy has no TUV cert. in fact, he was even so bold as to post the link to the TUV website, and oddly enough, but not surprisingly, there was a certification there for proton.

I guess in his blind rage he just went berserk and stated claims that Perodua bribed the United Kingdom Vehicle Certification Agency in order to attain the ISO 9000 certification. That is indeed a serious offence on the account on false accusation and Perodua have taken the right step to plug the defamation claim by suing him.

Another day, another problem