I travel a little bit everywhere in the world, and use Internet connections each time, to update my blog, upload pictures, check email,…
I’m in Malaysia since january 2009 now, and use Streamix every day. I can say that this provider is the biggest joke i have ever seen. Price are expensive, and the bandwith is really crapy and connection not stabile. It’s like this every day.
I think that Malaysian governement should give other licences to run an Internet business to real professionals. Maybe with some competitors, they will realize how their service is near to zero, when they will see all their customers going away for something better.

My 2 cents.

Oscar.[/quote]

Hi Oscar,

Any ‘competitors’ are either sucky or alter egos of the same provider.
Why? Because that’s how monopoly works here.

Hope I didn’t squash your hopes too much.

Cheers!

I travel a little bit everywhere in the world, and use Internet connections each time, to update my blog, upload pictures, check email,…
I’m in Malaysia since january 2009 now, and use Streamix every day. I can say that this provider is the biggest joke i have ever seen. Price are expensive, and the bandwith is really crapy and connection not stabile. It’s like this every day.
I think that Malaysian governement should give other licences to run an Internet business to real professionals. Maybe with some competitors, they will realize how their service is near to zero, when they will see all their customers going away for something better.

My 2 cents.

Oscar.

1)registered for enterprise packages which u will get ur fixed IP that u will not share with other users
2)upgrade ur streamyx packages to 4mbps packages-u will treated as premier customer( but make sure that ur house is around 1-3km from the TM exchange)
3) go to the nearest TM Point and terminate ur streamyx account
4) registered for other ISP likes maxis, P1 wimax, etc

Hi,
Internet services provied by Telekom Malaysia has been down for the past week or so, different time in different area.

There are few problems I could see Malaysians are facing in relation to internet access. It is my honour if I could get your attention sharing the plights we are facing.

Many customers signed up for attractive Streamyx plans offered by Telekom Malaysia which tied them up for the next 12 months, 24 months or so. While both sides has their commitment to honour the contract until its expiry, the plans were taken up in view of excellent services pledged.
Multiple downtime every year is not an expectation we can be contented with. Where expectation failed, customers should be given choices to uptake other services felt suitable but unforunately we are unable to terminate the current contracts.

With Malaysia’s aim to be an IT hub, it is wise to compare us with international standard of countries, where the Information Services are well ahead of others. Take OECD countries for example:

1) Their termination rates are low and even able to terminate current contracts with low penalty.
Malaysia: We are fully tied to the long-term contracts with no option to terminate even with reasonable penalty.

2) It encounrages competition by forcing Local Loop Unbundling (LLU) to lower prices and improve services.
(LLU :- will we split Telekom into three separate operating companies?)
Malaysia: It is obvious Telekom’s been given the advantage ahead of others, has been in a monopolistic position and its arm’s owning the back bone of Malaysia’s broadband access infrastructure. Oher providers can only operate in certain area and region.

3) Continous improvement of services throughout year on year basis. Many OECD countries are offering broadband bandwidth of over 10 Mbps, some even over 30 Mbps.
Malaysia: The top two most popular broadband plans – 0.5Mbps and 1Mbps bandwidth have been in operation for more than more than 7 years?
(Even Thailand and Singapore way surpassed Malaysia at least 10Mbps)

4) Aiming for above 90% household broadband uptake by lowering prices and building infrastructure for rural areas.
Malaysia : Where do Malaysia stand?

Streamyx is a shared broadband service right? Meaning that if there are 100 customers connected to one DSLAM, this should mean that the bandwidth will be distributed according to what those 100 users are down/uploading at some given point in time.

If all 100 are P2P users (throw Skype into the mix as well) who are continuously uploading _and_ downloading data, wouldn’t that cause congestion? Not to mentioned the many PCs out there that have been 0wN3d and turned into zombies and spambots.

So anyway, I looked it up at http://electronics.howstuffworks.com/dsl.htm, for more info on how DSL works.

Just browsing through the site, I came across some choice quotes:

” ADSL is a distance-sensitive technology: As the connection’s length increases, the signal quality decreases and the connection speed goes down. The limit for ADSL service is 18,000 feet (5,460 meters)”

“ADSL provides a dedicated connection from each user back to the DSLAM, meaning that users won’t see a performance decrease as new users are added — until the total number of users begins to saturate the single, high-speed connection to the Internet. At that point, an upgrade by the service provider can provide additional performance for all the users connected to the DSLAM.”

So perhaps the prevailing problem of bad connectivity right now can be boiled down to the following:

1) In its mad rush to do its part to raise the broadband penetration rate (and therefore claim some glory), TMNet is failing to run adequate checks to ensure that the distance limit is followed. After all, why bother explaining all the technical mumbo-jumbo, when another customer in the fold is another RM66 added to the bottom line…

2) In its mad rush to make more money, TMNet is just harvesting as many new customers as possible, without regard to their current infrastructure capacity and capabilities to handle the new traffic/customers. Perhaps they have an attitude of “Get money first, sort details out later…”

3) The increased number of users using P2P _is_ in fact starting to cause service degradation. This isn’t too far-fetched, as we Malaysians don’t really care about IP rights and piracy.

4) Security — I would assume that a large percentage of users our there use Windows 95/98/Me/XP at home with their broadband connection. And perhaps due to the vast number of unlicensed copies of M$ Windows out there, patches are not being applied. Tack on a casual approach to security, lax firewall policies and antivirus updates (unlicensed Norton what?)… all these add up to the many zombies, spambots and other nefarious badness whose only purpose in life is to infect other users and participate in DDOS attacks.

Anyhoo… it’s so easy and convenient to finger-point and make sweeping statements. But who knows what the real Streamyx landscape looks like out there. Perhaps it’s TMNet who are ill-equipped to handle providing broadband services. Perhaps its the Streamyx users who are contributing to the problem due to their broadband usage patterns.

All I know is that with enough blogs, comments, media exposure, public/political support, complaints, rallies etc. we can get TMNet to change. But if these problems turn out to be partly caused by Streamyx users’ surfing/P2P/security habits, I really doubt those same tactics can get Abu, Ah Chong and Arumugam to change.

My 2 cents.

I understand our frustration (hmm… “our”?). Well many websites have been complaining about this, I have done that myself through many occasionas and I will continue doing that sadly here.
I have stopped calling tmnet’s 1-300 number because it is pointless to make oneself’s sick about what those clarks do; gathering information. They were saying that three were more than 400 staff doing the secretarial work.
There was a time when the automatic answering was saying our support is available from 7a.m to 12 p.m I just could not resist to tell them that 12p.m was the lunch time and not midnight. I think they spend more money in expensive commercials like the one used for the Malaysian Idol; you know the one where they sing is Broadband time … not I jst can’t remember the lirrics.

I believe that the infrastructure is not ready and they are taking their sweet time to implement the network because they are the only ones.
Taking in consideration the price: RM88.00 + RM26.00 (for thoe who applied for a telephone line just for streamyx) = RM114.00/month for streamyx.
They might be blocking / throttling the P2P prgrammes becasue they have totally spoiled their scamming statistics; how often do you require a 1Mb/s speed when you just browse the internet without making downloads too often. It is the same scam used by the free email company’s when they offer a 2 Gig mailbox. A minority fo the users would use it in full.

As long as Streamyx are the only ones around providing wired dsl, then it would remain as it is. Jaring has started also providing wired broadband, but it is very limited in terms of coverage area.

In other words, Streamyx sucks and it will continue doing so until a couple of companies start eating up their rice or the government stops backing them up.
I had personnally to re-set my email’s password from the default one three times last year because they found it fun I guess to reset it backl to the streamyx default password. Not enough, they have now forced the companies to pay an additional 80% (RM145.00) to enjoy the same speed. When I asked why it was so costly, they told me that it was to provide a better support. Meaning that the rest of the home users are crap top their eyes.

I am just hoping for the best.

This is what my customer do, (recent happening)

1. First day, streamyx down, 11pm on 29 April 2006, doesn’t bother, maybe the streamyx still on the upgrade stuff thing again.
2. Second day, still streamyx down, 12pm 30 April, 2006, call streamyx support, and this is what the support ask my customer to do,

Support : “Try use the modem connect directly without any router.”
Customer : “Ok. I did that also.”
Support : “What are thing comes out? Any indication?”
Customer : “Still blinking on the ADSL led, no connection”
Support : “Oh, might be some connection upgrade, why not you try again tomorow and see. If the problem still exist, then only you try report. Thank you.”
Customer : Blur…wait for another tomorrow. ??

3. 3rd day, Streamyx still down, customer called me, use his modem on other place, no problem, can connect, even with his own pc. Thats confirm is the line at his house. So he made a report on the problem, 1st May 2006,

Support : “May i know what’s the problem?
Customer : “Streamyx still cant connect, modem still blinking”
Support : “Oh, i can see you have called yesterday” (very good record)
Support : “I will try make report for you, but it will take at least 12hours to 48 hours to check your problems”
Customer : “What another day?”
Support : “Yes. as we need to ask our technical to check and investigate the problem.”

Today, streamyx still down. bad bad streamyx service. This isnt the 1st time my customer is facing the streamyx down, previous record, there is a 1 month can’t use the streamyx internet, and still need to pay.

2nd BAD : Since the day they announced that free upgrade for previous 512K to 1MB, until now, my customer still using 512K but pay RM88 /month(sucks)

3nd BAD : Even some Sales Manager walk in to a shop and ask to apply for a streamyx, they can still say this out, “Aiyo, now ah, all people 1MB already, no more 512k. All free upgrade.” When i say, my customer still using 512k, he just say, cannot be lah. Sure 1MB, your customer must be mistaken.” But when i told him, that customer is me, and i am using 512K now, he just keep quiet…. Sales Manager ????

Com’on, Malaysia Streamyx I believe you can do better. Do let other say your service sucks anymore, try improve on service, not just push push push and forget about the old Streamyx subscriber.

UR OPERATOR MIGHT BE POLITE, BUT THEY R HEL* DUMB LIK U

TM NUT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

April 5, 2006 @ 10:43 pm

RM450 ??? Wooow, Quite expensive. But i dont mind if the service is good. RM60 for the service. Do we need to pay for the line? Bcoz we have to pay monthly line to TM for Streamyx.

_____________________________

I agree with you… if the service is better and reliable than TM, i dont mind to spen extra bucks… I think the modem is quite expensive is because the fiber optics technology is based on light… so, it requires special modem to intra-connect… im no expert on network technology, so im im wrong please correct me

About the line, i dont know whether we have to pay for it. according to the site, we dont have to pay extra line.. i dont know…

but it is pleasent to know we have alternative… rite

Can u please give some estimation of the modems price. Sounds good

go to http://www.ocesb.com.my

About those who spoke of Jaring, here’s some of my personal experience. My Webbit modem died and I decided to try something new… I opted for the Jaring FLITE wireless service as my area landlines are Maxis….

All I can say is, the service is the biggest, foulest, festering plie of SHIT I have EVER come across! They promised 1MBPS connection. The stupid cunt at the KLCC office told me not to expect exactly 1MBPS but more of a “maximum efficiency” sort of thing. I was ok with that, assuming that I’d get at least 512k connection. Alas, all I got was approx. 15kbps connection! I kid you not…. And mind you, the signal tower is less than a KM from my house, with no obstructions in the line of sight. Their service reminds me of an old man trying to take a piss; it comes out in spurts, it takes FOREVER to finish and at the end, there’s no satisfaction!

Thank god they had a 7-day return policy. I gave everything back and thought I’d get my refund straight away. Then the lardass at KLCC says it will take 30 working days. Fine, company policy I guess… Guess what? It actually took about 8 weeks!

When the cheque was FINALLY ready, the bitch calls me and she actually has the gall to say “Come can collect the cheque soon as it has a 30-day expiry period.” WTF?!? KNNB-CCB!!!!!!!!!!! Take so GOD DAMNED long to return my money and then place all sorts of terms and conditions?!

SO my advice to you is, DO NOT under ANY circumstances, touch Jaring Wireless or go near it even!

“TMNUT isn’t limiting the # of connections you can make..
It’s throttling/blocking P2P packets through pattern recognition. No matter what port you change to, it’ll still be the same. That’s why utorrent, azureus and bitcomet implemented the protocol encryption method. To obfuscate the handshakes and packet patterns.” –qoute some guys in lowyat.net–

‘Jarang’ also same implement the same sheet like TMNUT. Both rip-off ppl money.

This is mentioned in Azureus website. They published it officially.

If u can remember, not so long ago in news, TMNUT or a VIP (pirahh!) make statement that 80% of BW is being used by 20% user (BT user lah tu). so they gonna do something about it.
MoFo this ppl. every user should get what they pay for. e.g. if pay rm88 for 1mb connection, what wrong if use 88% of that all the time. kan within the ’service level’, …bodo.. …, kan dah kena sebijik.

Regret to take up offer end of last year in which the basic RM 44 for 60 hours had been increase to 88 hours! What a gimmick and cheating!

I have a feeling they dun know where is the problem. Thats why no announcement made. May be TMNet should send their team down south to learn from our neighbour country how they could manage and maintain their true broadband network, as high as 1.5Mbps!

Still along way to achieve 2020…sigh.