I own a Sutera, the predecessor of Forza. I suppose they are not too different from one another. My record is about 800 kilometers on 42 liters of fuel, purely on highway. Reaching 600 to 700 kilometers on a highway with a full tank is usually not a problem.

Some problem does happened to my car.

Problem list:
a) Engine RPM reading running up n down certain time when AIR-CON is on.Once you stop on traffic light or turning, your engine shut down.
b) Water pump not functioning.
c) Engine sound problem
d) Temperature rise due to relay and fan malfunction.
e) Sensor problem need cleaning/maintenance. 6mth/1yr
f) Air filter is not secure properly,dirty air go into engine.
g) wiper bush defective.
h) crush wire break off/misalign.
i) foot paddle for gear side position
j) foot paddle accerelator bracket not weld properly.
k) water tank hose too hard cause crack and water not strong.

email me more at stephenjhl@hotmail.com

Bad Bad since all sutera users had so much problem and endless remedy where actually can we get help. ?

loan had to service for 7 years and the problem keep heaping on and on. Its really sucking our hard earned money in a long run.

Any advice cos I really in deep shit with sutera now

Anyone can confirm on the fuel consumption for Naza Forza. I was informed that this car runs 730 km on 40 liters (assume highway trip)! If you own a Forza, please let me know. Thank you.

cheers

So last month 4 naza’s technical assistants from HQ call up me and ask me to send it to the service centre…then the car was been repaired about 3 days…by the time the car is ready…i go and check together with the technical assistant..but the car still as same that i send it before..so i lodged another complaint.
After they repaired it…wow man..4 person from technical assistant come down to Naza Service Centre in Taman Melati to repaired and check my car…hahahha..should be ok…but its useless..its become worst and some new problem occured…

So after some hot discussion under the sun…Naza take back my car and replace with another sutera…which i can use when they repair my cay..but after more than 1 month…there is no news at all from Naza…so i still use theirs car for time being…untill i do know when…They said to me..its just need about 1 week to repair.

So anybody who want to buy this car, better leave all your plan behind…go and buy other car cause the sutera it really a terrible car…all the problem to my car still pending without solutions….hope Tan Sri better start to build a bicycle first then upgrade a little bit and start to build a motorcyle…only u re sucess then try to build a car…but please learn first…Okay

Guess most of you have your problems with the car sorted out already as i
see no new entries.

As for me, well, problems still exist on and off and latest is the water
pump is leaking – actually has been leaking since the 2nd month (June 2006)
i had the car but when i bring the car to the service centre they could not
detect the problem… till recently.

Any one of you being charged labour charges for diagnostic scan? I brought
my car for 2nd service and the bill came to more than hundred and ten ringgit. I remeber reading that
it’s much less. When i went through
the bill, it is written “Labour charges for oil change – free” and the line
after that “Labour charges for running diagnostic scan RM25.00″. I checked
with the service center and was told Naza has asked them to charge this
amount.

Is it Naza or is it the service centre that is having this amount?

Hope someone can help. Thank you.

With regard to towing, suggest Naza sutera owners call support centre and ask them to arrange for towing. then you don’t have to fork out your own money. I’ve checked the law and sad to say we are on the losing end. There’s nothing we can do other than highlighting our problems and perhaps then the company concerned will sit up and take notice but looks like they can’t be bothered at all….

i sent my car for 2nd service since it was already 4 months but it’s only done less than 3000 km so the service centre said it’s not necessary and to wait till 5000 km. will the warranty still be valid since it says 3 months after the 1st service (that is 4 months from date of getting car) or 5000 km whichever is earlier?
anyway i wll just jot down in my diary and make a note of it. don’t want to argue with the service centre… it’s right – they don’t carry spare parts – even small items and i wonder if they have distribution network to being the parts to the service centre since it has taken you soooooo long to get the parts for your car.

Next time I have to think 1,000,000 times when you want to buy NAZA Car’s because of its bad quality. I already got the car last 2 month after waiting about 4 months to get this car which your sales office never fulfill the dateline which been told to me I can get this car within 2 weeks. Let me share with u what I felt and found out about this car.

1. From the quality of the car, you can see that the main objective of
Naza is only to make profit. The car is no quality at all. I made a big mistake judging the car by its cover.

2. The Quality Inspection Department at NAZA is terrible. Almost half of
plastic part inside & outside the car is not fixed properly. I have to tighten the screw that loose.
You can all the part can easily get rusty, only 2 month you are so sad because all the parts had rusted you managed to see it with one single eyes only.

3. On my first week I got the car, when I’m driving back from my office and its raining. My god, I’m wet with the driver seat is flooding with water.
The rubber at the door is no quality at all. Water went inside. I have
to send to service centre for fixing. They have to re-adjust the entire door because once they repair one door, otherwise its look so funny, coz u can see the different between all the doors. That’s mean it is not in order. Then a few days later, the water still went inside the car through the passenger door.

4. Third week, the steering wheel started to make a lot noise like a donkey when u make a turn just like more then 20 years old car.

5. On the night I get the car the aircond does not function properly, the cold wings just came out from the hole down at your feet only even though u try to adjust the aircond blower switch. So next day I sent my car to the service centre, the mechanic cut a piece of a span and put inside the underneath the dashboard. So funny you know, repair an air-condition with a span. When I ask him is it okay already? He said that the best way to repair it otherwise I has to send my car to Shah Alam and repair it at the panel company who supply the car air-condition and its will take 2 days.

6. During the second day my car at the service centre, since I have free
time that day, I accompany the mechanic doing his job fixing the car. But nothing much they can do, because they don’t have the stock all the parts which need to be change. My car until now (02nd October 2006) had been at the Mesra Harmoni Workshop nearly 3 weeks already. Just imagine the oil seal also they don’t have.

7. The water pump that shoot the water for the wiper is not working properly and the wiper also does not go back to the correct place after you switch it off. Both of them simply stop whenever they want. It’s really hard to repair because when they fix it at the workshop everything its ok but its takes only a few days and then the problem happen again. So there is no end. I think NAZA does not bother about the quality of the accessory of the car when the built it.

8. My bonnet is not fixed properly. Can’t open it when you are using the keys, even though there is a bonnet key hole at the back of the car. Got this fixed by the Service Centre but after I reached home same problem happen again and its two days also to repair the bonnet of the car. See, you need to apply more than 1 day leave from your office just because you to fix the wiper and the car’s bonnet.

9. The gear is dancing all the way when u start the engine just an old school bus which more than 30 years on the road and also you can feel then engine is shaking very strange, like the thing is going to fall.

10. The engine will make a loud of noise.. Really loud when the speed
reach 110 ? 120KM/H Depending on you luck. One of the owners that I meet
at the service centre claim his car makes noise when the speed reaches
110KM/H. The sound likes when in the airport terminal and in front of u is one
aero plane ready to take off. Lucky for me, the sound only happened to me
when my speed reaches 120KM/H.
Guys.. Trust me, the sound is very loud and weird. I own Kancil & Wira more than 7 years.
Even my kancil also not making that kind of sound even the speed reach
120KM/H. You know what the mechanic is going to tell you why the engine is like that, so simple with smile and arrogant tell me like I’m so stupid about a car, “IT IS JUST BECAUSE THE CAR IS USING A TIMING CHAIN”. When u tries to ask anything about the engine, end of the words is because of the TIMING CHAIN, so that means the thing does not improve the car but make the car become lousier.

11. Then the worst part happen to this car, it is the sixth weeks I use the car and its already move more than 2,000km, the car cannot start, after an hour try then I push the car just a little bit, wow can start maybe the wire is lose , hahhaha, then a lot of white smoke with water coming out from the exzos nonstop, so slowly I sent the car to the sales office which was about 10km from my house, when I reached there the temperature go up immediately and all the coolant dry so the car was towing from Bandar Baru Ampang to Taman Melati, NAZA’s workshop in Gombak.
The most funny things happen was when I switch off the car with key on my hand the engine still running, isn’t it crazy, I think Naza already introduce a new turbo engine without using a turbo engine.
So the engine has to be overhauled because the water already went inside the entire engine which I do know how it’s happen. Just imagine not even 2 months I use the car the major problem happen. So what is going to happen in 2 or 3 years later, I think I will be a scrub or “besi buruk” then people like will suffer because the loan takes 7 years to settle.
It makes me so frustrated because the mechanic also doesn’t know how this kind of problem happens and yet it is a MAJOR PROBLEM, not a MINOR PROBLEM. Now already more than 2 weeks my car inside the workshop in Taman Melati, Syarikat Mesra Harmoni, big workshop but towing charge RM30, still claim it from me just because NAZA, usually late make a refund. What to do, customer always being ask to do. Its is typical Malaysian businessman, anything we must make our customer bare the cost so that we can make a lot of profit and don’t care whether the product is okay or not as long as nobody dies.
Now 2nd October 2006 already and I ask them why so late, they said Naza just supply part, like cylinder head and still waiting for the oil seal. Its take 2 and a half week to find the parts. Crazys.
I make a complain to NAZA customer service, whether they can changed to the new engine, but arrogantly they said NAZA never do that. So if they served u shit, u have to take home and eat it whether you like it or not.
So they make u just like a ping pong balls, or squash balls, hits you here and there. Blame to each others until you do know what to do and confious.
So end of the day, I have to absorb all the cost, time and expenses during the car is repaired.
I wonder what is the right for the consumer like us when this kind of things happen, is it only that we can only can get a free repair or more than that. For example because the car broke down the consumers have suffer difficulties without vehicles to go to work, send kid to school, to the shop buying food and yet to use public transport which have to use some extra money, sometimes has to rent a car. We as a consumer doesn’t know?????.

12. After 1 week at the workshop, I go and make a visit, then the mechanic telling with so arrogant voices “Why come so early? The car still not ready yet! Is it wrong I go there and see what is going on because the car is mine and I pay more than RM38,000 to get this car. Its not RM3 you know. Then I look down at the car, the big screw that hold the tyre is so rusty and also with the front brake disc also rusty both left and right. I wonder what kind of metal issue by NAZA to built this car. Then a lot of other screw from infront to the back of the car rusty already, my car is green, then after 1 year maybe its change to brown colour.

13. If u turns off the engine, dont forget to turn off your radio first.
Its happen if you forgot to turn off the radio, then the next day your car can’t start already , when I press the blue remote button to open my car, it only make sound, but the car is not opening. I tried for about 10 times. Still the same. I have to open the car manually. Start the engine
and let the battery recharged, then only the alarm is functioning back to normal.
Told the service centre about this problem, they claim WHERE GOT! So how we are going show it to them. Well.. The conclusion is, there might be bug with the radio or the wiring. Not sure, but I will give more review on this matter next time if problem occur again. Sure have to leave some more because you buying problems, not a car.

14. Another problem happen is about the remote key, when the first time use in the morning its really good, then u drive the car more 50km, so when stop and want to lock back your car, the car remote doesn’t any sound anymore. Then about an hour later when the car is cool only you can here back the sound. I think there must be something wrong with it and maybe the wiring of the car also not properly done. Not sure yet but I will give more review on this matter next time if problem
occur again.

NAZA are making a very stupid and big mistake. By giving a very bad
first impression to its customer.
Guys, my review alone had caused a lot of my colleagues canceling the booking. One of them already planned to get the car for his future wife straight away switch to Perodua MyVI and he makes a wise decision, otherwise sure he will suffer from the car and his wife to be.
Oh Yes, almost forgot, how I wish I got video camera during the time the mechanic
fixing my car on the second day at the workshop. Because on that particular day, I
had become an unofficial mechanic working for the service centre.. Want
to know why? Well because there were lots of simple faulty and big
faulty, I had to help the mechanic to fixed all the small faulty while he doing
the big job. Small faulty such as tighten all the loosing screw driver. Not counted the
screw that does not have into the hole.
Conclusion? If there is an award for the most low quality and ridiculous car of the year, I guarantee you guys NAZA SUTERA will win the award .I would like to make a road tour using my SUTERA to tell and show it to all the Malaysian how worst is the car.
Trust me, I am not someone from perodua or proton. I bought the car for
my wife birthday present. I bought her kancil 8 years ago. After I got this ridiculous Sutera, now
only I learn to appreciate the Perodua Kancil so much. With less problem and good
quality, I feel really comfortable with it.

To all the Guys, I don’t want to make you canceling your SUTERA booking but please think a lots, because the conclusion is NAZA MAKE THIS CAR AND LET ALL THE BUYER OR HER CUSTOMERS BECOME R&D TO THEM, SO THE COST WILL BARE BY THE BUYER NOT BY HIM AND ITS VERY PRACTICAL AND I THINK ITS GOING TO BE LIKE THIS WHEN ANY NEW CAR MODELS INTRODUCE BY NAZA, AS LONG AS NOBODY DIES OR INJURRED. But if NAZA saw my problem, they should replace it all with a new engine, then we can consider it, its look NAZA fully responsible with what ever thing’s that they produce, but they will never bother about it and arrogantly the staff in mentioned NAZA will never replace for a new once, any problem they just going to repair it, CAN YOU IMAGINE IT, I HAVE A CAR WITH AN ENGINE PROBLEM. It’s a MAJOR PROBLEM not a MINOR.
What to do! They don’t to accepted the fact and I just ask maybe the god listen and help me to take care my car in future and my safe when I’m driving this car, and hope its will be okay until I finished my loan even though I ‘m sure losing my RM for every single day goes by when buying this car.
Lastly, all the best to NAZA and Tan Sri, and become more richer each day by doing this excellent job hope to produce more problem to the car buyers in Malaysia, especially small and poor people like me. Because nobody will listen and at the same time you all can make a lot of profit.

To all the Government Bodies, NGO and Newspaper, please look into this matter and I’m sure its had happen a lot of time already and this is once of the reason why car industry in Malaysia never going to be better. Old Malay proverb “RUMAH SIAP PAHAT BERBUNYI”.

** GUYS.. ALL THE COMMENTS ABOVE IS MADE FOCUSING ON MY CAR. MY COMMENT
DOESNT MEAN IT HAPPENED TO ALL THE NAZA SUTERA.. DIFFERENT OWNER WILL HAVE THEIR DIFFERENT PROBLEM.. THAT IS WHAT I FOUND OUT DURING MY DAYS AT THE SERVICE CENTRE.. MEET 3-4 SUTERA OWNERS, EACH WITH DIFFERENT PROBLEM..AND IF YOU ALL DON’T BELIEVE ME PLEASE GO TO THIS WORKSHOP AND JUDGE WITH YOUR OWN EYES AND MIND. (Mesra Harmoni Sdn Bhd, Lot 7G & 9G, Jalan Melati Utama 4, Taman Melati Utama, Setapak, 53100, Kuala Lumpur) Tel:603-41070828.

Tq

About the mp3 cd player I am not sure about allen.911 question.

i’ve got a question to ask….

i’ve read from another forum… they said the NS mp3 player can only read until 99 song only… coz it don’t hv 3 digit reader…. normally a CD-R can burn about 150++ song… Is it true??? coz my NS haven’t come yet so i’m not sure….

and if i’m not wrong… above article hv mention that NS takes RON92 which slightly cheaper than RON97???

sorry… i’m new here… pls correct me if i’m wrong…

cheers…

just found out that someone had setup an owner website.
check it out, http://www.suteraclub.com/

Glad to hear from u. Hopefully everything is fine. Don’t forget to give us more update on your car later. Safe Driving.