Comments on: BMW Service Inclusive and Repair

By: brian chan

brian chan — Mon, 14 Nov 2011 13:29:55 +0000

Dear Mr Paul,

My E60, 525i, M sports, 2008 model experienced steering noise problems which existed since 2010. Auto Bavaria service inspected the car more than 5 times from June till Nov 2011.. The milage when sent for service in June was around 50,000, while the 3 years expire end July 2011.

Basically all happen within BMW express warranty….service & repair inclusive of 3 years.
After several correspondences, on Friday 11 th Nov, Auto Bavaria offered to cover 70% cost of parts and RM 1500 for labour. The steering rack that is to be replaced cost RM17,000 plus.

Paul, could you kindly give an opinion on this matter. thanks and sincerely reappreciate your early reply. brian

By: Paul Tan

Paul Tan — Sat, 03 Feb 2007 19:06:23 +0000

BMW Msia

By: funbox

funbox — Fri, 02 Feb 2007 12:28:45 +0000

Excellent package! Err… Is this offer by Auto Bavaria or BMW M'sia?

By: honda_driver

honda_driver — Mon, 29 Jan 2007 10:59:25 +0000

bmw is going super aggressive, and it shows as they have now caught up with merc in the executive market and even outselling them in some. also, i'm sure they're looking over their shoulder at lexus also. its no secret that lexus has continuously used bmw as their benchmark.

By: topgunthang

topgunthang — Fri, 26 Jan 2007 01:25:45 +0000

good thing considering they cost a bomb to service. good move to lock u in on a contract. build the base first. most likely the owner will like the car and continue to service it at dealerships beyond the 3 year time limit. and develope brand loyalty.

By: lembagatanah

lembagatanah — Thu, 25 Jan 2007 17:17:52 +0000

AB also cover moving parts? wow, that is really something. i though it just involved gearbox oil, power steering oil, coolant, labour, engine oil, and factory defected parts. if as extensive sampai brake pad, waaa….even tokey AB can nangis one

mystolencar, mine was just my 2 cents. if the toot toot manufacturer could possibly follow AB suit, it's good for everybody, aite? but if and only if…

By: BobMarley

BobMarley — Wed, 24 Jan 2007 20:52:45 +0000

Brakefader: I totally agree…i would drive the car as hard as i could for those first three years. I would probably waste a lot of money on new tires though (new tires are rediculously expensive for these cars, and they only last about 15-20,000 miles)

By: mycar_stolen

mycar_stolen — Wed, 24 Jan 2007 16:39:27 +0000

buying a beemer worth every penny of it…dont worry I yet to find any MSIAN die because of BMW high maintenance or too exckusive but find a lot happily married/or courting girls of businesses…

this is car is really something and the free maintenance package is really cool

By: BrakeFader

BrakeFader — Wed, 24 Jan 2007 15:49:30 +0000

BobMarley, Paul: Ok, Accidents maybe over exaggerated. But for those hard core drivers who drive as if they stole it, this would worth the "unscheduled" maintenance, such as disc brake pads and timing belt.

Besides, Free Lubricant and Oil filter does add up for 3 years. Proton had a similar Free Service for Savvy before and if not mistaken that is only for labour, not including Lubricant and Oil Filter.

By: Paul Tan

Paul Tan — Wed, 24 Jan 2007 13:30:10 +0000

familyman: are u sure honda and toyota's part replacement policy is as extensive as bmw's?

By: familyman

familyman — Wed, 24 Jan 2007 11:15:36 +0000

lembagatanah

this is not sumething new. Toyota and Honda both have this plan for sometime now. For Honda cars its 2 year free maintainance (parts&service) or 40k Km whichever is first, and 3 years waranty or 100k Km whichever is first.

Proton recently came up with waranty 5years or 175k Km if i'm not mistaken. hehehehe. no free maintanance though.

By: DonJuan

DonJuan — Wed, 24 Jan 2007 10:21:18 +0000

Oil changes are totally free as per the recommended intervals. The cost to have you oil changed depends on the engine you have i.e. how much oil is needed. It can range from RM 300 – RM 700.

By: mycar_stolen

mycar_stolen — Wed, 24 Jan 2007 10:12:58 +0000

same also with the toyota wish and yaris…

and also to lembagatanah can you please not involve the *toot* *toot* carmaker….

By: afifz

afifz — Wed, 24 Jan 2007 08:34:03 +0000

I think this a good trend among car dealers and distributors in Malaysia. I'm sure about 90% of all breakdowns happen because of poor or infrequent maintenence. By offering free maintenence (personally i think that it's already factored into the price of the car) the principal can be sure that all thier cars sold are well maintained and give their customers a good experience. This will raise the customer retention of the brand hence a better reputation of the brand. Plus existing customers will be more likely to buy another BMW after this. Another plus as stated by another forumer earlier is that the 2nd hand value will be more likely to comand a good price as all examples available on the market, bought from Auto Bavaria less than 3 years old will be assured to be well maintained. I personally own a Honda and they do a similar thing but for only the first 40,000 km or 2 years. Upto now i've not paid a sen for car maintenence. Free maintenence is the way to go! Kudos to those who have realised this.

By: p_nut

p_nut — Wed, 24 Jan 2007 03:12:45 +0000

i got a swift and the 50k service ta paus everything.. i just did my 3rd service, changed the plugs, oil and filters (including the a/c ion filter) and all i needed was to show the service coupon. not a single sen to pay until the mileage exceeds the 50k or 3 years whichever is first

By: BobMarley

BobMarley — Wed, 24 Jan 2007 01:38:27 +0000

oil changes cost $10-100 which isnt a significant amount to worry about when purchasing a premium brand car like BMW. ..atleast if your not strugling to pay off your BMW

By: familyman

familyman — Wed, 24 Jan 2007 00:42:37 +0000

"You still have to pay for the oil change right?"

hehehe what part of "totally zero worries" that confuses u….

By: BobMarley

BobMarley — Tue, 23 Jan 2007 21:22:52 +0000

If i were in the market for a new car this wouldnt effect my purchasing decision. Although it would be comforting to have for the 3yrs or 60,000 mi waranty, i would expect ANY new car to be problem free for at least 80,000+ miles (especially a BMW). The cars that are produced today are much more reliable. This type of waranty should be the industry standard.

Brakefader: I am 99.9% sure the waranty doesnt cover personal accidents. The cost would deffinatly exceed the benefits in that case for BMW

By: mystvearn

mystvearn — Tue, 23 Jan 2007 20:48:49 +0000

…my proton savvy has 2 years of this BMW thing. So nothing weird there. Just that within 3 years it will not be broken right. You still have to pay for the oil change right?

By: Cire

Cire — Tue, 23 Jan 2007 20:10:03 +0000

One of the smart way to retain existing customers, whilst enticing new ownerships outthere. I guess with the high volume of bimmers sold in Msia, its pretty affordable to AB to provide such services. When you have more cars on the road than in the used car dealership, it will mean that there is lesser used bimmer around for the buyer to haggle and thus pushing the price down further.

It the maths worked out, AB would stand to make profit out of this move, as Msian are generally worried abt re-sale value of the cars, rather than on purchase price alone.

With this done, brand new cars could command a good price.

I guess for the rest of competitors outthere should emulate bimmers and not to fall into the cheap warehouse sales tactics, that not only damages their image in the long run, but also creating loss.

By: Cire

Cire — Tue, 23 Jan 2007 20:08:53 +0000

It the maths worked out, AB would stand to make profit out of this move, as Msian are generally worried abt re-sale value of the cars, rather than on purchase price alone.

With this done, brand new cars could command a good price.

I guess for the rest of competitors outthere should emulate bimmers and not to fall into the cheap warehouse sales tactics, that not only damages their image in the long run, but also creating loss.

great work bimmer.

By: Cire

Cire — Tue, 23 Jan 2007 20:05:34 +0000

One of the smart way to retain existing customers, whilst enticing new ownerships outthere. I guess with the high volume of bimmers sold in Msia, its pretty affordable for AB to provide such services. When you have more cars on the road than in the used car dealership, it will mean that the average bimmer car resale value will not drop as much a other competitors. Also by keeping the car out of the yards, the resale value does not depreciate so much as there would be lesser used bimmers around.

It the maths worked out, AB would stand to make profit out of this move, as Msian are generally worried abt re-sale value of the cars, rather than on purchase price alone.

I guess for the rest of competitors outthere should emulate bimmers and not to fall into the cheap warehouse sales tactics, that not only damages their image in the long run, but also creating loss.

great work bimmer.

By: Paul Tan

Paul Tan — Tue, 23 Jan 2007 18:28:13 +0000

BrakeFader: I think you can get those covered by your insurance policy. I think this is more for mechanical/electronic failures? I'll ask BMW.

By: khimfoh

khimfoh — Tue, 23 Jan 2007 16:12:14 +0000

Hmmm…..I shall get myself a beemer right away.

By: BrakeFader

BrakeFader — Tue, 23 Jan 2007 15:44:18 +0000

Paul, when you mean beyond scheduled services, does this cover self accidents? For example crashing into a lamp post or driven over a road divider? If it does, all I can say is WOW! Now thats top notch after sales service.

By: BrakeFader

BrakeFader — Tue, 23 Jan 2007 15:29:26 +0000

Wow.. not just free labour but including maintenance parts too! Now thats a real deal.

Paul, when you mention repair beyond scheduled service, does that include self accidents e.g. ram into lamp post, driving over road dividers, etc. etc? Not that I'm a clumsy driver, but if it does cover those, I would give BMW a double thumbs up for excellent after sales service!

By: cyder300

cyder300 — Tue, 23 Jan 2007 15:19:32 +0000

wowow, cant top that, worry free plan inc spare parts! market leader no doubt, three cheers to BMW!

By: lembagatanah

lembagatanah — Tue, 23 Jan 2007 15:15:51 +0000

this is the first time i heard such plan. if even waja can have the same plan but prices at vios tag, i'm sure it is still good for proton customers and images.

By: lembagatanah

lembagatanah — Tue, 23 Jan 2007 15:13:33 +0000

this is the first time i heard about this plan. if proton do the same thing, say waja price at the same with vios, but waja have this plan, it should be good for customers and proton image.

my 2 cents.

By: aesthari

aesthari — Tue, 23 Jan 2007 14:35:37 +0000

Wow, I certainly did not know about that. Thanks for the info!