Proton i.CARE centralized customer service system
Proton has launched it’s new Proton i.Care service, a customer service program that will cover every aspect of Proton’s customer service offerings.
“All Proton customer service offerings will now fall under the Proton i.Care umbrella. From hotline to 24-hour breakdown services to after-sales service centres, Proton i.Care will be the single point of contact, serving as the companion for customers. Internally, it can be likened to a customer management centre that is ever thoughtful, friendly, humble and committed to improve and grow,” said Proton managing director Datuk Syed Zainal Abidin Syed Mohamed Tahir.
Proton will also set up 34 mobile service teams consisting of 108 technicians to offer free vehicle inspection to customers. These teams will be going to shopping malls, industrial parks, business centres, highway rest areas, and Petronas petrol stations.
July 17, 2007 @ 7:53 am
Good effort by MD SZ, hopefully they walk the talk. But the idea of mobile service team is kinda non-practical for free vehichle inspection at shopping mall, petrol stations or industrial parks as it may need to carry along certain equipments to do so!
July 17, 2007 @ 8:09 am
I hope this So-called i-care can be done correctly…..if not Slowly it will become WHOSE-CARE center.
Good job Proton.
July 17, 2007 @ 8:36 am
Free check? Interested, where?
July 17, 2007 @ 9:16 am
no timetable on dates and times of check? Or maybe can call them to check at your house
July 17, 2007 @ 9:17 am
O these 108 Technicians will be busy as anything, caring for these junks.
Lets just hope as Joe say walk the talk, though personally I think its throwing money into a coffin.
July 17, 2007 @ 9:33 am
I guarantee this is a crap…Proton is another version of Malaysian football team. Malaysia will be a better place without Proton and football team.
July 17, 2007 @ 9:58 am
mycar_stolen!!! Crap? Where you leave now? if you are malaysian u should not said like that. icare is the good for proton consumer that are waiting this kinda centralize services. for Proton, this is a good next Step improvement.
Proton..Good Luck
July 17, 2007 @ 10:00 am
“Malaysia will be a better place without Proton and football team”–> this kinda people should not live in Malaysia..Please go back to your grandpa country. That’s better.
July 17, 2007 @ 10:01 am
p1 is trying to change its immage of quality & services to the public, even it is a litle too late but still a good move. on the other hand, new model need to be launched asap, without new products to boost up its sales, quality & services is meaningless.
July 17, 2007 @ 10:03 am
We as Malaysian must support our own product what ever it is. dont buy if feel not good, But give support for better enhance, complaint if feel not comfort…so they will slowly upgrade….Example..Proton Waja…P. Window Issue slowly solve.
July 17, 2007 @ 10:12 am
Well, mycar_stolen i agree wif u! First class facility, third world management n mentality… Haiz!
July 17, 2007 @ 10:31 am
Actually, what is wrong if Proton new management intend to improve its service & enhanced its reputation. Should encourage them, yet there are guys liking to curse them…anything they do is wrong. Gosh..u guys really got 3rd world mentality. Imagine cursing a recovering from health fren to death.
July 17, 2007 @ 10:38 am
Not to flame, but just want to clarify few thing.
Aril, power window issue has being going out since 2000/01. So as u mention issue resolved, i believe its these few years back. Maybe the facelift version, a version before Campro version introduced. I assume around Yr 06. The “slowly” took about 4/5 years to rectify meanwhile competitor could came out replacement model.
Indeed, i.care sound good to me as P1 trying to make improvement. However you could blame other as most of us have lost faith with P1.
July 17, 2007 @ 11:00 am
Im feel sorry those who lost faith to P1 due there unrealiable issue before. But dont write off them…..they improved a lot and keep improve.
July 17, 2007 @ 11:02 am
Well, xstan i agree wif u! anyhow thats i wanted to say.
July 17, 2007 @ 11:04 am
The programme is good..
but would it implement equally to all the proton services center in M’sia??
Proton have to make sure all its service center provide the same service as planned in the origramme to customer!!!
I had change my wira handle for 4 times in 1.5 years.. every time i change it, the price is totally different.. first charging is about RM75, then 95, 85 and 92.. (including the paint).
the service center is the same, why the price is fluctuating???
or i getting cheat???
July 17, 2007 @ 11:06 am
give chance to proton…
like i gave my chance to malaysian football
hahaha
does this i-care center also willingly to give the services to the old, 1st gen proton saga?
July 17, 2007 @ 11:10 am
Whatever, no matter etc. what Proton makes a move try to do better also some people will ??unhappy?? with it. Sigh………
Not doing will, they will say government using our money to help (that still can be accept)
They are trying hard to do better so that government no need to help them via our money also unhappy with Proton,???
July 17, 2007 @ 11:13 am
Whatever, no matter etc. what Proton makes a move try to do better also some people will ??unhappy?? with it. Sigh………
Not doing well, they will say government using our money to help (that still can be accepted)
They are trying hard to do better so that government no need to help them via our money also unhappy with Proton,???
July 17, 2007 @ 11:22 am
okey, proton.i give u 1 last chance. BTW, Where is proton BLM?!
July 17, 2007 @ 11:27 am
proton is changing
July 17, 2007 @ 11:29 am
a good move for P1 to introduce “i.Care”
hopefully they really care…..
anyone remember there a version of Green colored ISWARA named “Proton CARES” ?
they care?
July 17, 2007 @ 11:42 am
how many chances do you want to give to Proton? after 20 years++ what do Proton contribut to our motor industry, to the people. I didnt expect a car company to start up and run like a horse, you crawl but Proton never grew up. then how? what happen to the ‘tak apa ‘ attidude? do you think this Proton people really doing thing to provide better services/products for ‘the people’? actually not it is only how they can squeeze ‘the people’ dry. proton and the G never care about ‘the people’ they only care about their profit as long as the people forced to buy proton and the crocs driving CBU Luxury cars with AP’s.
Now who want to return to their grandpa’s homeland?
July 17, 2007 @ 12:30 pm
dont worry guys, give them a break and let them show us what they can really do for us. If this what what i-phone…opps sorry, i-care.. is good, then we support la, otherwise we critic kaw kaw
July 17, 2007 @ 12:31 pm
Aril
“Im feel sorry those who lost faith to P1 due there unrealiable issue before”
u feel sorry for those who lost faith for Proton… ha ha ha… i feel really deep sorry for those who STILL HAVE FAITH for Proton.. They never learn… haiz…
July 17, 2007 @ 12:31 pm
Never Grew? It actually Grew but still need to improve.
Waja..Gen2..Neo…Savvy = Grew
Quality = Need improvement.
Dont complaint here. If gentle enough go straight to proton i care..:)
Over there can complaint. But only start operate at 21st July…..hehehehhee
July 17, 2007 @ 12:35 pm
If got any PROTON issue in this web, sure got People who are only can make their statement but never go straight to proton itself. APA INI ORANG…………
I dare you to go to Proton i Care. That is the correct place………….
July 17, 2007 @ 12:37 pm
NoToLowQuality
“i feel really deep sorry for those who STILL HAVE FAITH for Proton.. They never learn… haiz…”——-> Fine. You can change your NATIONALITY…..:)
July 17, 2007 @ 12:47 pm
As for the free inspection, during proton carnival that held in Shah Alam last month had free inspection with free in car fire extinguisher. If you ever read newspaper, you wouldn’t ask “Where is it?”. as for why different SC have different price, for 1st, is that SC a dealer SC or official Proton/Eon SC? there’s difference, n tat’s wat proton screw up some how. Price different is from the owner of the dealer SC. For tat, u can blame Proton for not unify their SC. now you have i.Care, if any user have any complain, just call. And if you want to know where they will have free inspections, just call and ask. 1-300-880888
July 17, 2007 @ 12:49 pm
For more information, go to http://www.proton.com/about_proton/press/full_details.php?intArticleID=217
In there, they mentioned the service starts 21st July 2007
July 17, 2007 @ 1:12 pm
It is a good effort by Proton to win customer back. They should be doing this 10 years ago. listen to what people want and need. I hope their next new models will be based on market study and survey. No good selling thing for niche market. Their chinese forray is also a good move. Very2 good.
July 17, 2007 @ 1:28 pm
Aril said,
July 17, 2007 @ 12:37 pm
NoToLowQuality
“i feel really deep sorry for those who STILL HAVE FAITH for Proton.. They never learn… haiz…â€â€”—-> Fine. You can change your NATIONALITY…..:)
I dont understand why people who hate proton need to change their nationality, actually it is Proton is main culprit of this pure insult of human motor industry. the world most expensive car which equal to rotten product.
‘USD 15000 FOR A CRAP METAL JOINT TOGETHER WITH WHEELS aka WAJA’
Proton is not good enough to be called a Msian produc, just like Msian football team doesnt have the dignity to don Msian jerseys.
Another insult for other Msian, yes we are celebrating our 50 th Merdeka celebration but we do not need two defeats with asme margin
5-0 , 5-1 can spot the numbers 50 years mean defeat 5-0.
Malaysia doesnt need to have own car make, as well doesnt need to become a host. err..very embarassing host like Proton rotten products.
July 17, 2007 @ 1:46 pm
aiyaa..
please only talk proton laa
the national football team is another story
even both are similar..
20 years ago i am proud with the national football team
20 years ago i am proud with proton (my first car was proton saga mitsubshi edition maa)
now.. both are crap
July 17, 2007 @ 1:59 pm
NoToLowQuality said,
July 17, 2007 @ 12:31 pm
Aril
“Im feel sorry those who lost faith to P1 due there unrealiable issue beforeâ€
u feel sorry for those who lost faith for Proton… ha ha ha… i feel really deep sorry for those who STILL HAVE FAITH for Proton.. They never learn… haiz…
———————————————————
I learnt that MD SZ is an ex-Petronas staff. And ALL Petronas staff can be immediately associated to having CLIP quality in their work:
Cohesiveness
Loyalty
Integrity
Professionalism
I suppose, that explained why I’ve seen a difference in attitude in Proton ever since he came in. Kudos to SZ for another effort to constantly redeem Proton’s image. All he needs now is the co-operation from his staff in Proton now. Will it work? Well, this is something only time can tell. So I’m nt gonna say any more than that. I wish them all the best.
July 17, 2007 @ 2:01 pm
i.Care. Sounds good, hope it doesn’t become i.don.Care or i.Care.NOT over time.
a doctor seeking new car:
I agree with you, 20 years ago, Proton Saga was the pride of our nation, 20 years later, today, and it has ironically become the shame of our nation. It’s a shining symbol of how far Proton has gone over the last 20 years; NOWHERE.
July 17, 2007 @ 2:02 pm
It is a brave attempt at relieving customers with after-sales service and reassurance. I’m not saying it would work..but all the best to them.
What I can say bout them is at least they’re trying. Seems the money consumers put into the cars are at least going somewhere (thats if this service is free of course)
1)
One thing i noticed bout reading the comments above. I feel it is very rude to tell people to “return to their grandpa’s country” and “change nationality”. Don’t forget that Bumiputeras here in Malaysia all originated from somewhere else too. So please bear in mind that that statement projected a racist thought. I find it very offensive.
2)
Everybody is entitled to their own opinion. Some may drop a nice comment and some may complain but if the product is bad they should have all the rights to rationally discuss about it (with real facts of course, not mindless ramble)
I personally have had ok and bittersweet experiences with my Protons and if this service can really prove itself useful and beneficial, my next SOS call will be to them. Don’t say I never gave them a chance to prove themselves.
July 17, 2007 @ 2:05 pm
i m tired of defending proton..i dont want to relate our useless football team…i dont wanna just say anything and flood this blog and pity paul who later have to clean up all those crap and waste his time..i m gonna stick to da topic!!
good effort by proton..hope they keep their words…and i really hope the next car will eventually leave the bashers speechless…come with a good product and maintain the effort…more good products needed!!
July 17, 2007 @ 2:06 pm
moto_moto said,
July 17, 2007 @ 11:22 am
okey, proton.i give u 1 last chance. BTW, Where is proton BLM?!
————————————————–
There is something called “UNDER DEVELOPMENT” stage in producing a car. Unless of course, if u want Proton to be a cheap baistard like the “other national car manufacturer” which only photostat cars from its parent company.
July 17, 2007 @ 2:10 pm
Proton is improving from its product quality, performance and services since DZZ took over. He not only ex-Petronas, he also ex-UMW. Just wish them all the best. Thumb up Proton !!
July 17, 2007 @ 2:33 pm
I learnt that MD SZ is an ex-Petronas staff. And ALL Petronas staff can be immediately associated to having CLIP quality in their work:
Cohesiveness
Loyalty
Integrity
Professionalism
this is also another crap, I’ve been in oil and gas quite sometime..but Petronas people is the most unprofessional, you know semi-G.
useless everything also want to cut cost…
no wonder la same thing happen to proton
at the time the poeple suffer 30 cents petrol hike,
petronas people enjoy bonus of at least
6 months for the last 3-5 years…
exxonmobil/shell/conocophillips/caltex/hess all better in terms of ethic and pro level. petronas lots of gossip and politics like proton
July 17, 2007 @ 2:33 pm
cbljkkj,
Correction….They came by themselft and stay thousand years ago but others brought by someone and stay….64 years ago…Can u see?? Great work PROTON
July 17, 2007 @ 2:35 pm
Eeee? Suddenly no news about the progress of Proton’s joint-venture with Volkswagen, then things like free car inspection offer comes up?….haiyor….Proton stocks went up when the fake news (Proton and Volkswagen partnership a success!) aired. Papa Jahat song should be changed to Proton Jahat
Jahat,jangan Proton jahat,
Jangan Proton nakal sangat
Mama (Dtk Rafidah), Jangan mama suka
Jangan mama tak terleka…
hehehe don’t take me seriously la. Can flame me back no problem, because I’m not like Proton. Don’t be an extremist okay ~
July 17, 2007 @ 2:48 pm
First of all, we are all Malaysians and we would like to see Malaysia progress in everyway we venture into. To ask another fellow Malaysian to go back to own grandpa country is very rude and so unMalaysian. However, I also I agree that those who have lost faith in Proton (I am one of them), should not have ditched p1 into the drain just like that. I am in fact kind of impressed with the reforms made since the new management so far. Can anyone tell me that there is no changes? I don’t think so. There are indeed changes but the reforms are not fast and efficient enough to remove all the past mistakes or change the rakyat’s poor perception of p1. I think the new management deserves our support or rather our sympathy. Who wouldn’t want to be proud of our own country’s product and services? =)
July 17, 2007 @ 3:22 pm
m_hael99 ,
I dont think that is rude. Make this clear..They blame their own country product, not supported, heavly used bad word, so it same like blame at their own country……..They also said something bad to GOV….What is this??? So??
July 17, 2007 @ 4:13 pm
Proton will also set up 34 mobile service teams consisting of 108 technicians to offer free vehicle inspection to customers.
————
Free vehicle inspection?
How about free service?
How about free change of defective parts (those suppose lifespan not limited to warranty period, e.g. pwer window shall be more than 5 years instead on average it is 1 year)?
As usual, like to come out with rosy news – hope it is genuine not “hot-hot chicken shit only” (hangat-hangat taik ayam). Don’t tell me after two month, the 24 hour hot-line also no one pick up or “tiada dalam perkhidmatan”!
July 17, 2007 @ 4:14 pm
haha…another stupid move by P1. Tell you wat P1, watever you do is just a waste and will keep the pain in your own ass. Thats it. We as a person who respect quality wont tolerate with such rubbish car produced by your rubbish plant,rubbish people and rubbish material. Only poor people can kena buli from you guys. Puuikk!!!
July 17, 2007 @ 4:21 pm
Aril, If u bought a item to use, everytime rosak here rosak there.. U give the money to their service center, buy spare parts, service.. Not remember u have to also pay loan.. Ur gaji is low, only a few thounsands a month, but P1 car like Waja cost RM60k, u loan 9 years which is almost RM600-700 a month. not to remember the fuel, house loan, ur GF or wife and also ur mouth.. U pay so much for a car which quality sucks, spoilt all the time, wasting ur time n ur money for so long.. dont u think u wanna bash P1? If u own 1 P1 like wira then u will know.. Most ppl who bash P1 is the customer who used before P1 products.. I used from P1 saga, iswara, Wira n Waja.. I can tell u the most proud car i drive is SAGA. The rest sucks!
July 17, 2007 @ 4:25 pm
Aril said,
July 17, 2007 @ 3:22 pm
m_hael99 ,
I dont think that is rude. Make this clear..They blame their own country product, not supported, heavly used bad word, so it same like blame at their own country……..They also said something bad to GOV….What is this??? So??
————
If they said bad and it is the fact, then G or P1 have to accept it with open arm and improve it! If I complaint about bad service by rubbish truck collector for not collect rubbish one month, then they have to take action to clear it!
Simple fact you also can’t distinguish? Of course certain G dept do a good job like Putrajaya Hospital with first world facilities come with first world service mentality with tender care to the patients, credit should be given to them because they deserve it!
Do crap job also demand praise for the sake of because it is Made in Malaysia! So, I sell kereta lembu to you with made in Malaysia sticker at RM 500K, you have to buy it to support Malaysian product? If you don’t buy, then I can accuse you not support made in Malaysia kereta Lembu? Not patriotic and no pride about kereta lembu? Ask you to migrate? Very pathetic argument!
July 17, 2007 @ 4:39 pm
to LittleFire85 said,
U just 20 year old..manage your money..dont buy if not effort…..Complaint if got rosak..Now they learn, Now they improve and still….Fyi, im using from saga, now iswara, wira (brother), waja (brother)…
Joe Ooi
Dont buy Kereta Lembu..Buy Proton. If no money…dont buy..So?
If got extra money but dont want buy proton…its okay..but dont blame them, dont blame GOV just of their previos error. hour economic not good, if their build a very2 good car, suremalaysian not effort..expensive sana sini..then their cut cost so malaysian can buy…for sure cut cost got sana sini kurang..but now they improve..got airbag..abs..disc…..HL and standard…nothing to add
July 17, 2007 @ 4:42 pm
For sure got Sana sini Rosak..Coz barang murah, if barang mahal…kereta mahal..org complaint pulak kenapa kerata MAHAL……this all about our economy…Now Ringgit is better….can buy good material in reasonable price…So they (P1) can make a good car in budget price……Understand ALL??
July 17, 2007 @ 5:10 pm
LittleFire..I own (coz I paid off) 3 Proton type & I find no faultiness. My co’s Proton also no problem. Boy was I lucky for not buying Korean made car like my bro in law & frens. Hell lots of problem..adding the parts is hell lots of expensive & the Hyundai & Kia car gonna to say in garage for hell lot of months coz no parts avaialble. Worst is only 3 years +. No to mention my unlucky fren who bought 2nd hand City now suffers as he has to pay for Gear problem in cash amounting RM27K.
So u tell me..LittleFire just spend what u can afford so u have no complaint there. Present Protons (since 2006 model) has not much problem lately. If u cannot afford one Continental car or Japs, just simply hope Proton improved. If u cannot afford Waja, so stick with Saga lah. As said u r lucky chap u didnt get Koreans or Continental then,,u go burst then. FC for Koreans lagi expensive.Imagine Waja RM60K compared to City RM79K. RM19K differences u can save up for minor repair that couldnt cost more than RM1K.THINK & be RATIONALE.
Noticeable, there is growing number of Proton fans lately , speak of the improvisation of its credential & reputation.
July 17, 2007 @ 5:17 pm
Aril said,
July 17, 2007 @ 4:39 pm
Joe Ooi
Dont buy Kereta Lembu..Buy Proton. If no money…dont buy..So?
If got extra money but dont want buy proton…its okay..but dont blame them, dont blame GOV just of their previos error. hour economic not good, if their build a very2 good car, suremalaysian not effort..expensive sana sini..then their cut cost so malaysian can buy…for sure cut cost got sana sini kurang..but now they improve..got airbag..abs..disc…..HL and standard…nothing to add
————–
Actually there is no real improvement by P1. Now they got airbag, ABS, EDB, etc because P1 are force by market force to provide these features in order for their products to be saleable. What all these ABS or airbag thingy is already enjoy by consumers for other brand within same range, and to be more specific P1 already provide this feature to export market long ago!
The only thing they know how to do in the past is how to squeeze consumers dry with low quality but relatively high price car! Now they learn the mistake for taken for granted as treated bolehland consumers unfairly as it is well known facts NAP make it become captured market for P1.
MD SZ initiative is laudable, but since bolehland consumers not bitten once, but for the past 20 years++. It is time for P1 to get backlash from the consumers, and P1 deserve for it for what they have done to consumers in the past. It is a big task for P1 to repair this seem irreparable damage and about consumers pessismistic perception toward P1!
July 17, 2007 @ 5:29 pm
xstan, agree with you about Korean car, my friend have a similar comment. There is used Hyundai Sonata 2.4L year 2004 selling for RM 45K++ but difficult to get buyer!
July 17, 2007 @ 6:17 pm
Aril,
Actually, just because some of us chose not support Proton because of their past mistakes doesn’t mean we should change our nationality! You are just like that pesky Nor fella.
People criticized Proton because for 20 years plus, they conned our hard-earned money with poor quality cars (some even caught fire). If 1 or 2 years, many will still give chance to Proton. But, 20 years? No way… I rather spend a little bit more and rest assured my car will run for the next 5-10 years. Example is my 18-year old Mitsubishi Galant Super Saloon. After that long, the power window still works! Try that on my bro’s ‘07 Gen2… replaced twice in 6 months!
So, national product or not… if it doesn’t deliver, people will lose faith. If a national product delivers, people will support it. Just like the Koreans. They love their cars so much until they criticize makes from Germany and Japan. True enough. Koreans can build and deliver quality cars and very low cost. Can Proton do this? My take? Nah! Maybe another 20 years of protection, they may *improve*.
Remember this… being patriotic doesn’t mean u need to support your own product (especially a flawed one). You can always support other things like pushing the Government to introduce BioDiesel (made from local palm oil) to all petrol stations by end of 2007. Or perhaps, offer customers an option to convert regular petrol-powered cars to hybrid or full electric. I’m in for full electric. Why? A full charge only costs RM 5 to last up to 300kms. This way, TNB will have supplement income to overcome any price hike in the future.
By right, all GLCs should be allowed to introduce alternative fuel cars. Example:
TNB: EV (electric vehicles)
MPOB: BioDiesel
Petronas: NGV
But, seriously… I don’t think they even bothered because alternative fuel will kill off Petronas.
July 17, 2007 @ 6:27 pm
acbc,
Not support 1 issue, but then kaw2 hentam….what of this? every topic about proton the same person came and hentam kaw2……..so my early comment make sense to u?
If dont support at least dont blame….TAK PUAS HATI CAN GO TO PROTON>>>>DONT JUST TALK OVER HERE THEN BALIK TIDO. IM MALAYSIAN SO WILL HURT some others feeling too……
July 17, 2007 @ 6:34 pm
im totally a proton user……wanted a 99% quality car..merc..bmw..honda..toyota? untill my last breath will not have a car due average malaysian ppl got small income.
So Proton realize their vision and mision to have their own car…….can go every where because it’s cheap. So you can expect this small2 problem that their are still improve it. Nowdays we dont hear a big problem from proton consumers for 2006 model……Maybe got but less….Give PROTON a chance to make us proud in future. Give support, dont blame….report to them for some error…..Nothing to add
July 17, 2007 @ 6:47 pm
Anyway did i say i am only 20 years old? I think u forget to ask the Waja Auto gearbox, Savvy AMT gearbox is how much? I already seen a lot of faulty auto gearbox. U dont know people who work in the service center.. Haiz, 10k++ for a new gearbox.. Why p1 spare part is cheap, is not the new 1, but from chop shop! anyone here know that the chop shop secondhand quality are more better then P1! Ask them, anyone here still using OEM proton absorber? Even engine, gearbox all swap with mitsubishi! Why korea spare parts are expensive, coz only one ppl monopoly the market, no chop shop from korea. P1 is cheap coz a lot of competitors n fakes! Ok, see ur brother WAJA at his dashboard, i bet they are paints already gone! 1 word proton, cheap quality, high price to earn more! Proton survive becoz of mitsubishi n chop shop, if not they more die earlier! Even my Wira swap wif GSR turbo before! but coz got gf, swap 4G93 SOHC auto for her to drive.. until now no problem.. 5 years ago.. 4g15p SOHC caburater, FC sucks, no pickup, casket sentiasa pecah makan air, coil rosak, power window rosak.. bla bla bla.. Swap mitsubishi half-cut, power more, adjustable absorber, FC more better, dashboard good quality, auto air-con.. Where u got all this from P1?
If proton so great, why they want VW to collaborate wif them?!? VW coming in, means that proton is losing the market! If proton so successful, i think he is the one who is buying VW share, but not otherwise! The market already shown what proton is! Aril, u just kena smokescreen by them! LOL!
xstan, ur friend city second hand gearbox only sell RM3k at chop shop. Even buy new also dont have warranty, why not buy a secondhand or fix it at gearbox factory near selangor? U buy a new P1 car from 2006, so wait for another 3 years and c! I bet ur interior quality will deteriorate first fast! especially WAJA dashboard! My wira also after 3 years problem starting to come, not mention most P1 car problem come after 3-5 years! That why they put 5 years warranty! Anyway, 19k difference is more compare the time u went into mechanic shop, FC sucks. N one more thing to tell u, waja depreciation is more then Vios. for 03′ vios still selling RM60k (20k less), 03′ Waja only left RM30k (30k less).. Well i think ur 19k is a lot of difference, when add the money on wear n tear and reselling value?
Anywayz ur friend buy korean cars are stupid, coz korean car second value sucks! Haha, KIA spectra 06′ now only sell RM36k LOL! See how much u lost! almost 50% gone! Only 1 car which FC is good from Korea, new sonata with CVVT. I am a car salesman, mechanic for more then 5 years before, so who seen more cars then anyone here? Even porsche GT2, Evo9, subaru impreza n jaguar XJ i have drive before..
Even Volvo, merc got ppl patrol to fix their car if got problem on spot.. P1? 24-hour breakdown services? Naa.. just ask kereta tunda to drag ur car into the service shop n let those armature mechanic to fix ur car the next day.. Anyone want to bet wif me, if this is not the reality?
July 17, 2007 @ 7:07 pm
LittleFire85,
Auto trans is so sensitive….every 1 year must change the oil laaa……pakai sampai mati memang rosak laa….
Seriously my brother Waja still ok….Only old issue which power window problem that everyone talk about…..change already to the enhancement product from proton…Problem Solve
Proton base on Mitsu last time…that’s y u can easily change the engine (this guy wanted to show his turbo lerr)….now for the campro the quality improve……You just 40% people who are always blame….but thats fine, in future u will know…
July 17, 2007 @ 7:19 pm
aiyaa…
i think paul wrote about proton i.care
now its become proton what do you care…
please la stop fighting over proton
it’s useless anyway
July 17, 2007 @ 7:38 pm
friend use to have kancils radio not function, nobody care, (under warrenty)
another friend have kancil door sagging ,nobody care, (under warrenty)
people with proton with some faulty part , they care- (under warrenty)
July 17, 2007 @ 7:56 pm
Aril is blatantly insulting. A little more manners would be very much appreciated. It’s not nice to call someone a little girl, i’m quite sure there are much more polite things to say.
Actually having a centralized customer service system may in fact be a good idea, but the point is, is the implementation going to be satisfactory? A lot of times the idea is great but the implementation is absolutely rubbish. For a change, I actually would like to see this work out.
BTW auto trans aren’t bad if you bother to take care of them.
I would buy proton IF they had a model that was a looker, with performance, and reliability, but even Mercedes had a QC problem some years ago with the E-Class.
July 17, 2007 @ 8:13 pm
i.care = i don’t care kot.
I booked my LMST, 4 months d still can’t confirm the delivery date.
Called i.care, to my suprice, delivery system by proton edar is based on fair allocation. They told me each outlet is allocated a number of cars a month, so it’s fair to all. Is it fair to customer? Delivery should be base on First In First Out basis right? Don’t tell me you can’t do that, all you need is a PC and internet connection.
July 17, 2007 @ 8:19 pm
Aril, this is an automotive blog, for discussing matters relating to such. If you want to engage in racist trolling and demonstrate your poor understanding of both history and basic manners, maybe you should take some of your own advice and go elsewhere.
As for Proton’s plan, it’s a good idea in theory, they will need to invest seriously in it however and not do it just for show. It has the potential to improve their image, but if they don’t do it right it will backfire embarassingly.
July 17, 2007 @ 8:21 pm
Aril, Joe two of you have great views perhaps i suggest!!!
ARIL you should work in proton in R & D or wat so ever stop all, hopefully one day JOE will come to you and tell you “Yes P1 has improved, and asking you for a discount to buy the upcoming model?” isn’t that problem solved?
I personally think is not the P1 fault, is the all P1 partnerships suck like hell and great “vacuum” (suck a lot water) to produce a so-called new power system for waja,(in year 99/00 before launching it) n see now what has gone wrong??, P1 just never care their quality, they
NEVER HAVE
THE QUALITY & SKILLS TO DEVELOPED IN R&D…….
Everything new product in this world need R&D (Research & Development) then testing and market it… If P1 really wish to go on their own, perhaps should find themselves some good engineers and researcher. Is never gonna be cheap to test and fail n test n fail then research it takes time n manpower as well.
So i suggest should P1 MD or the G think of JV with currently VW to abstract their technologies n skills into P1, at least some reliable manufacturers n get some new partnerships, like WAJA headlights from AL great light, and the bulbs from Philips great bulbs, n etc….
GET MORE RELIABLE PARTS & PRODUCTS MANUFACTURER IF POSSIBLE DESIGN YOUR OWN (P1) make sure is up to standard!
Safety & Intelligence systems e.g. ABS, AIRBAG, EDB, all these has been decades STANDARD features to install in a car. Just like your airconditioning system. WHO WILL BUY A CAR WITHOUT AIR-COND IN M’SIA. Just to cut some cost to give Msian a chance to own their national Car, so all these features are not installed. Agree?
RM looking good? Not P1 looking good! you Not the MD in or the powerful G what can u do with the quality or pricing the product? Who doesn’t want to earn more?
TO ALL OF YOU WHO DRIVE A PROTON (also who’s not) found in saga,wira,waja,gen2,neo, n perdana not sure…n savvy also not sure… sick of such a design for a car….
LOOK UP YOUR THE SIDE OF YOUR WHEEL WHERE YOU PUMP PETROL IN…. YOU FIND THE PIPE OF YOUR PETROL GOES IN THE TANK….. INTERESTING?
July 17, 2007 @ 8:52 pm
To me, I will continue to support proton if they keep improving. My parent own a Wira, very happy with it..my friend owns a Satria SE, very happy with it compared
to her wife Kia Spectra which is underpower and not good FC..i have even drived my friends Satria Neo,it is a very nice car to drive and is a nice looking car..i even
going to buy a new waja campro and convinced my gf to buy savvy AMT..
Sokonglah barangan tempatan and stop bashing proton now! If you had bad history with proton just let bygone be bygone! Start having a happy life and dont think too much about bad memories! Even if you said proton cars 5-10 years ago not so good in terms of quality,but the car still capable to go from point A to point B what?!
All the best Proton!
July 17, 2007 @ 9:06 pm
-inspection-
well if u re good at car , can perform this at home by yourself,
unless its plug in diagnosis
July 17, 2007 @ 9:44 pm
I think all of us here hope Proton cars will be something we are proud of. We need to support but wisely. Constructive critics should be welcomed.
Let’s hear some feedbacks from those who experienced i.care service after sometimes.
July 17, 2007 @ 9:46 pm
Aril,
Who said auto gearbox must change oil every year? If like that, gearbox kaput already, U must change ATF (auto transmission fluid) every 20,000kms for normal driving or 15,000kms for hard driving (especially turbo-charged cars).I change ATF almost 5 times in 1 year.
As for Campro… I’m sure Proton can improve it but they are taking too long to do it. If like this, how to make money and survive? In business, the longer u take to do R&D, the faster your competitors will kill u. However, since Proton is 100% protected by G… they don’t have to worry… AT ALL!
I’ve studying the S4PH for some time now and some how, somewhere… it looks exactly like a 4G92! Heck, even the mounting position is the SAME!
July 17, 2007 @ 9:47 pm
no car, no need to bother but good effort though….
July 17, 2007 @ 10:32 pm
ok
July 17, 2007 @ 10:56 pm
J said,
July 17, 2007 @ 9:44 pm
Let’s hear some feedbacks from those who experienced i.care service after sometimes.
———————–
For today dated 17 July 07., PT blog put up photos with 1 + 8 guys from P1 give “BIG SENYUM KAMBING” for their launch of i.Care!
There are at least 3 likely scenarios: -
After sometimes, say few months down the road, one of the likely scenario is: -
When call i.Care 24 hour hotline – “Harap maaf, nombor yang anda dial sudah ditamatkan perkhidmatan”!
So no feedbacks dude!
Another scenario is: -
What you hear feedback from the i.Care is not from the customers, but the mechanics who handle it – “aiya, banyak kerja dan konsumer banyak bising 1001 macam masalah ….. bla, bla, bla … tak tahan lah kerja kat sini tiap-tiap hari kasi konsumer screw backside upside-down saja tu”
Hopeful scenario is: -
“The i.Care centre perform their task with full dedication and professionalism in serving the consumers up to their highest expectation!”
July 17, 2007 @ 11:24 pm
acbc, yup u get it right! But for the P1 service center they only change auto gear oil after 40′000KM! Well, sucks man.. When the oil drain out, is dark like chocolate.. That why last time P1 Auto gearbox so many problem.. Why our car need more faster change.. Is the climate, we r in tropical country which is hot n cold.. lubricant cant stand for high temperature.. That why in African or arabian countries they often change their lubricant.. The manual P1 get is from Japan, they are more cooler then us; that why their car can last longer then us..
Anywayz the 4g92 n S4ph is almost the same.. just the wiring/ignition system is not the same. S4ph use 2 independent coil, while 4g92 use only 1 distributer coil. If got 2 coil, means more better power to the plug, so in return more better ignition+FC. Anywayz SOHC 4g92 have 2 different version 1 is on the left side n right side mouted.. The old 1 is right side mouted (gearbox at left side).. P1 wira is using the old version, while in Japan they already mouted on the left side due to stability problem.. for the S4PH is mouted on the right side if i not mistaken.. This is done becoz the Auto gearbox normally are more heavier then the engine, that why they are putting the engine on the driver side to stable the car on cornering.. This is what i heard from my senior mechanic (maybe is wrong information, just for reference)..
Anywayz aril, i already sold that GSR turbo.. so no more show off.. T.T
Anywayz if u want to modified to auto, use the SOHC 4g93 engine blok with 4g92 piston head.. The torque is high man, even go over ipoh highway hill also no problem, i tested without putting down my O/D off.. totally a breeze.. If manual i would prefer DOHC engine..
July 17, 2007 @ 11:27 pm
Anywayz Aril, In future maybe i will support P1 ( IF VW TAKEN OVER THE MANAGEMENT) Hahahah! 1.4 TSI Twin turbo charge engine in my Satria GTi! Dreaming..
July 17, 2007 @ 11:30 pm
Sorry, “S4PH is mouted on the right side if i not mistaken..” I think is on the left side, like the japan new mitsu lancer..
July 18, 2007 @ 12:05 am
Unconditional support P1 if VW take over! If still no change of ownership like today, “unconditional surrender”!
July 18, 2007 @ 12:21 am
Thousand years ago, “Perak man” – likely Orang Asli
500 years ago, Hang Tuah aka “Hang Too Ah” and Puteri Hang Li Poh – Chinese muslims send by Admiral Cheng Ho to protect Malacca sultanate and also let to Malacca Nyonya culture.
July 18, 2007 @ 12:33 am
lol, good one Joe Ooi.
I certainly hope Proton can better themselves with this service, regaining some grace if any. This would probably be one of their only ways of giving back to the consumer so they would have to do it very well.
July 18, 2007 @ 1:02 am
Prem3377 said,
July 17, 2007 @ 2:05 pm
“good effort by proton..hope they keep their words…and i really hope the next car will eventually leave the bashers speechless…come with a good product and maintain the effort…more good products needed!!”
__________________________________________________________________________
Prem3377, bashers will always be bashers. The question is, whether they bash sensibly or just simply practice mindless bashing. From what i observe nowadays, the bashers at Paul Tan are sensible enough. Their rambles are usually based on their bad experiences with their Protons, and i’m talking bout old Protons here (possibly before Syed Zainal’s era). We can’t blame them though. However, this is where a service like Proton’s i-Care can play a role and probably make them realize that Proton are trying to ‘pujuk’ their customers back. For me, if its true that they’ll be going around in shopping malls, i’ll definitely ask them to go check on my car, just to observe their service.
July 18, 2007 @ 2:03 am
Aiya… so much talk la this post..
The topic by Paul is about car, and the service offered by Proton…
But the continuous topic including orang asli, hang tuah, bla..bla.. pity to Paul.
Gaduh tak habis2..
Proton is just about car. The faulty is by human, the G, greedy, bla..bla..
Now 2am already, i think sleeping is better. Tomorrow morning i drive my lovely car again, hahaha……
July 18, 2007 @ 2:17 am
acbc,
are sure gen2 got power window problem and twice in 6 months???are u really sure??cause proton has been gathering information bout their product failure from customer and mechanics..i bet the person would have change it in any mechanic workshop cause it is still under warranty..but when i took my gf’s 07 gen2..in glenmarie..some proton technician was asking me man questions bout the car and what i felt bout it..he said this year gen 2 has no power window failure so far..i mean in year 2007 and power window have 3 years warranty!!so this year model no one claim yet…and gen 2 power window doesnt use the same mechanisme as waja…learning from mistakes than is!!so if you are telling the truth means i dont mind maybe the proton technician is lying..and surely will be my next question to him…but if you are not telling the truth pls stop creating rumours!!
any1 having a gen2 with power window failures??just wanna know…
July 18, 2007 @ 2:21 am
bet the person wouldNT have change it in any mechanic workshop cause it is still under warranty
correction for the above comment of mine..
July 18, 2007 @ 2:31 am
Prem3377 said,
July 18, 2007 @ 2:17 am
“any1 having a gen2 with power window failures??just wanna know…”
_________________________________________________________________________
Kind of wierd if a ‘07 Gen2 having power window problems. My friend owns a ‘05 Gen2, and so far has no problems with his power windows.
Anyway, Goniothalamus is right. Better go to sleep, its 2.30 am already. However, i can’t sleep as i’m wondering how can a topic regarding Proton’s i-Care can draaaag on until it involves Hang Tuah, 4G92, 4G93, engine mountings, football team, etc etc……….
July 18, 2007 @ 5:32 am
The weirdest thing about common failures is that it varies cars vary. Sometimes the later batches have more failures than the first batches. I guess it all depends on which batch had some things that weren’t up to quality or just plain bad luck.
July 18, 2007 @ 5:34 am
typo in my last comment for the first sentence. What I meant to say was that the common failures in every batch and car vary. Its 5.30am and I apologize for my grammatical mistake.
July 18, 2007 @ 8:34 am
So far i also never heard of Gen2 power window problem.. hmm just curious
July 18, 2007 @ 8:37 am
Prem3377,
Yes. First incident was due to improper installation at factory. However, I suspect his ‘07 Gen2 is not even made in 2007. More like 2006 model left to baked under the hot sun at Glenmarie which also explains why some of the plastic interiors started to fall off after 2 months of usage.
And 2nd incident was due to faulty motor. In both incidents, they are covered by warranty. Then again, u need to call the service centre and make an appointment so they can order the spare parts for u in advance.
Pls note, even my sister’s MyVi (1st production batch) had numerious QC probs ranging from popping out interior plastic parts, leaking front absorber, warped disc rotors and even water leaks! WTF?????
The worse was warped disc rotors, it took the service centre more than 3 weeks to replace it citing lack of spare parts.
July 18, 2007 @ 9:04 am
i dont own a proton, but a continental. to be honest, my proton ownership experience has more or less been the same as my conti experience. I have had very little problems despite piling on lots of mileage, and hard driving. In short, it has been utterly reliable.
I believe for all the horror stories, and the bad experiences we read on the forum, there are also the silent majority who are ‘content and happy’ with their proton. This to me, is the same of all car brands.
end of the day, we are not forced to buy a proton, and there are now many choices of cars out there(and many are buying others, which explains protons market share loss). Failing which, there is always the 2nd hand market which in todays environment, is a ‘buyers market’.
although i dont own a proton now, i still support proton. the new management has only been installed since 2006, less than 2 years now. To continue to blame the new guys for the problems of the past is totally unfair. In this short time, it seems like they have been very busy and not just sitting on their behinds and doing nothing, launch of this icare, and the china business, and 2 new models on the horizon proves this.
July 18, 2007 @ 9:21 am
Aril
Malaysia is a free country.. asking me to change my nationality just bcos i do not have faith in proton’s product due to it’s popular quality defects?? that’s nonsense!! if you want to sell a cheap products does not means you have the rights to give us “Rosak sini Rosak sana” punya product!! mentallity like yours are the main reason y proton never improve.. worst still, our country may not improve with your mentality!!
nowadays notebooks and handphone are dirt cheap on the streets… does their product always “Rosak sini n Rosak sana?”
July 18, 2007 @ 10:04 am
Free inspection = No servicing = No difference before and after
Anything that requires actual servicing would mean being directed to service centre or on the spot servicing.
Also going a known mechanic rather than the service center is cheaper + gets the job done.
“thanks for locating the problem, I’ll send it (to my mechanic) for servicing.” – likely scenario?
But good PR move by MD nontheless. How far will it go remains to be seen.
July 18, 2007 @ 10:52 am
Wow, Paul, you see the pattern here? Everytime something about Proton comes up, the comments sure shoot sky high, you know what to blog more about next time
Btw, Aril, you should take a valium and calm down already, you’re getting nowhere this way. I’ve personally driven the first gen Sagas, later Sagas, even the latest one, and it all sucks, thought I’d say the older ones are truly better than the latest one in terms of interior quality and pedal placement. Apart from that, my dad used to have a 2.0D Wira, 1.6 Auto Wira too, the 1.6 sucked, guzzled fuel like cola, the 2.0D was only good cuz he swapped a Mitsubishi turbodiesel in; decent car though, not much kacau. Both Wiras have that stupid gap at topright of the glove compartment, just like every other Wira, Satria, Putra, Arena bla bla models, talk about manufacturing consistency.
Then came the 1.6 auto Waja, it sucked; sterring buttons snapping and breaking, shortplug power windows, aircon, audio, you get the idea, not more than one week after getting the car. As much as I hated the car I think it’s one of the best Protons apart from the Perdana V6, which was decent too (didn’t drive it, rode in it quite a bit though). Then came the Gen2, rode and drove a friend’s one a bit; it’s cramped, and the rear wheel mirror vibrates so much you can’t see properly, heck even the aircon and power window still malfunctions occasionally, this coming from 4 different owners of Gen2s I know.
So yea, I’ve driven quite a number of Protons for considerable amount of time, and a number of other similar cars, Japanese, continentals, enough for me to make fair comparisons. You say you get what you pay for, yea the car’s cheap, but total in the repair costs, time wasted, frustration etc etc; Protons are just so not worth it sometimes, depending on your luck. You might be lucky while all the cars I’ve driven just downright hate my fugly face, I donno *shrugs*
It’s good you have strong faith in our national automaker but you should not expect the same out of everybody, so be cool. You have a right to rant and so do they.
July 18, 2007 @ 11:11 am
holla people
I have read alot of comments and some comments are so irritating. I guess we need to bear in mind that this is an automotive blog and we mean to talk about cars and stuff related to that. Why do we need to talk about leaving this country if we don’t like local products, surrender your nationality and shit like that? And why do we need to talk about the history of our ancestors?
We are all Malaysians and I believe we all love this country and here on the net we talk freely about auto industry and on this issue on Proton i.Care, we have different opinions. Don’t let our different opinions consume our emotion, I mean we may have different opinions but why do we need to use harsh words towards anyone? Lay down your opinions, and some of you don’t agree, fine with it; if u agree, fine with it too. Why ask the disagrees to leave this country. Haiiyyaaa that’s plain stupid and ignorant.
I don’t think Paul like us to be like this too.
I don’t take side but as a proton user myself, I have experienced bad defective product and then bad services (and as I’m not an angel, I’m so pissed off with proton cause they let me and other Malaysians down!) SO I’m expecting the i.Care to perform, or it will end up like the national football team playing at the AFC Cup lol. And that’s a challenge, see… I still have hope on proton eh lol.
Cheers people, go cool yourselves down with ummm Milo tarik? Milo is so much associated with proton eh? I mean the tin. lol! Laters
July 18, 2007 @ 12:42 pm
i.Care – free inspection only? How about free service? No, it will be above “Ah Beng” rates! Let time show whether they really do their job, or just another publicity stunt!
July 18, 2007 @ 1:21 pm
free vehicle inspection to customers ~ ….. the part x3 price it is ?? .. damn crap idea
July 18, 2007 @ 2:38 pm
I got this idea. What meks you guys think that I-Care is going to be so good and efficient. If Proton was efficient in their QC in the first place, then they do not have to put so much effort on I-care, and If they have already make such a poor effort on their QC, what makes you think I-Care is going to be so great. Buck up on your delivery system Proton. No car to sell yet can’t deliver car.
July 18, 2007 @ 2:43 pm
Joe,
You talk like a smart business man…then you expect free service frm proton…
thats silly……..
July 18, 2007 @ 2:47 pm
aesthari and ed0r ,,thanks…Im being so emotional yesterday..
Here i would like to appologies to all. My fault being so protactive untill say some stupid word.. Sorry again…We are Malaysian….We love this country…We love all Mlaysian…Thank you
July 18, 2007 @ 2:54 pm
Some has deviate from the main. Who claims the i-care will be a success. I-care is just an initiate move to improvise or enhance Proton reputation thats all. The point here is the new CEO/management is trying thier very best to turnaround Proton , which is no doubt in trouble both in sales & reputation since MahaT era. So w’ll just hope for the best of Proton thats all.
They admit they are wrong…just wan to build up & take critism by heart. Just wish them the best lah….hiya. No need to take racial or Govt into the scene lah.
July 18, 2007 @ 2:56 pm
rave, I don’t mean free service, P1 also biz entity cari makan. But what I means is likely their service cost will be higher than the “market rate”! My prevous visit to P1 SC centre give me that kind of perspective.
Basically I visited P1 SC within warranty period only, later go to Ah Beng workshop for service. This is because most of P1 (at least 2 year ago) were suck! Apart from waiting for at least half day, they just replace everything as follow “standard service procedure – either minor or major service”. For Ah Beng, they just change parts that necessary to be replace!
July 18, 2007 @ 3:20 pm
lol how many comments on this posting just cus its Plowtong.
Aril: I have to admit I feel sorry for people like you. You think we support our nation when we buy proton but little do you realise even if you dont buy proton your supporting them. Why ? who do u think is covering all their loses over the years. Has the car company been profitable if so how long and is it sustaining that ?
Come on lah we can use this money to much better use, we dont need to continue to produce 20 yr old Saga’s at 30 thousand RM to try to hide how bad loses are year in year out.
July 18, 2007 @ 3:28 pm
Kaboda,
We or just only u?
Some say ok, some not support anymore due their pass problem, if good in near future so maybe they will support back. You just saying the pass issue laa..Now new management laa. Apa ini Orang
So I have to admit I feel sorry for people like you only.
July 18, 2007 @ 3:34 pm
Kaboda,,
did u read news?
‘Come on lah we can use this money to much better use, we dont need to continue to produce 20 yr old Saga’s at 30 thousand RM to try to hide how bad loses are year in year out.”
Do u think g still give money??
I tot nowday Proton with new management used their own.
R u OK?? Pass is pass…Now be patient…just wait ler….even so i donthing u loose your GAJI there…..G stop helping Them ler…APA Ini Orang
July 18, 2007 @ 4:26 pm
How about Sabah & Sarawak side then? looks like they found a good way to utilise the leftover juara I see on the pic.
I think it may give the wrong idea to the public. They might think free inspection may also include free servicing. I can imagine tight income groups that drives 10yr++ p1 cars flooding for the free inspection.
Kinda reminds me of this Joke:
there is a barber shop in new york and the barber there works for charity.
one florist came for a haircut and when she wanted to pay the barber, the barber refused saying he’s doing charity – the florist walks off happy. The next day the barber saw infront of his shop a thank you note and a dozen flowers.
next a policeman came for a cut. same thing the barber din take his money and police walk off happy. next day barber saw a thank you note and a dozen donuts.
next came a malaysian who came for a cut too. same same again no need pay then he walk off super happy.
guess what the barber saw next day? a dozen malaysia waiting outside for a free haircut too.
lolz
July 18, 2007 @ 4:36 pm
R u OK?? Pass is pass…Now be patient…just wait ler….even so i donthing u loose your GAJI there…..G stop helping Them ler…APA Ini Orang
————————————————————
Btw its called Past not Pass, Proton does Pass the problem on the to the consumer.
So Aril my friend I wish you luck supporting this junk. I dunno when reality will ever catch up with you. I dont think your argument holds up, even with the new management has the car been more competitive has quality improved.
China is producing hydrogen engines (refer to previous posting) what are we producing 20 yr old cars.
Things wont change, please dont expect people to believe they will.
We all have our opinions !
July 18, 2007 @ 5:17 pm
Prem3377 said,
July 17, 2007 @ 2:05 pm
“good effort by proton..hope they keep their words…and i really hope the next car will eventually leave the bashers speechless…come with a good product and maintain the effort…more good products needed!!â€
—————————————————————-
Who is this sohai Prem?? Proton will never improve, u stupid ass. Maybe you are driving proton and you are proud of urself that you have a car. Stupid ass will always satisfy even an old kapcai was given to him. Now this Prem can hug his proton and sleep with his car. For me prem is just another pathetic that doesn’t even taste the pleasure of driving the imported cars. Macamlah katak di bawah tempurung!!!!!
July 18, 2007 @ 6:06 pm
thanks Kaboda.
July 18, 2007 @ 6:15 pm
When I was in Secondary School during the 80s, it was a glorious era for our nation when we can proudly tell the world we are able to produce our own cars, visa vi, Proton Isawa 1.3, except for the engine we bought over from Mitsubishi, Japan. Malaysian were very supportive back then, saving all money, tigthening belt and spending less just to come up with monthly car instalment. Proton was dominating and sweeping car martket like hurricane, none of the imported cars survived, not even the famous Japanese cars. I told myself back then, when I grow up I must buy myself one of the Proton.
20 years later, I got educated and developed a sense of logical self-awareness and independent mind thinking. All of us agree that our G is imposing artificially high import duties on imported car to protect local car makers, visa vi, Proton. Yes, G used to told us that automotive industry requires heavy and capital investment and such infant industry requires protective national policy to grow. Fine. 20 years. Look at our poor Proton. Crawling with political cronies, victimizing consumers at the expense of majority Malaysian. Enough is enough. Billions of money went into cronies pocket. With its poorly built and over-priced materials, our proud Proton Iswara remains as carburated, radio player, even thinner hulk, not durable, high fuel cunsumption, guaranteed broke-down power window and basically only facelift after 20 years? Well, the one and only good about Proton Iswara is its always coolest air-conditioner.
Okay, Proton comes up with many models since then. How many did we export to oversea? Ten thousand in 20 years? Well, the typical problems are poor materials quality supplied and poorly built. Why materials supplied are poor? It is so obvious that the so called Bxxxxxxxx vendors, visa vi, cronies, subcontract it to another supplier and profit from both ends, i.e. its suppliers and Proton. Imagine that an oil tank that cost only RM80 is sold at RM300 to Proton. Why Proton claims that it cannot lower it costs anymore? Because they are feeding those cronies! And the even sweeter thing is all this are legal and protected by our beloved G to encourage Bxxxxxxxx entrepreneurship!
As long as there is Proton, Malaysian will forced to buy most expensive car in the world. Put aside patriotisme (because there are many ways to express patriotisme, for example paying tax. Do you pay tax?), if view Proton solely as a commercial basis business, frankly speaking it is a total failure. Even now with slightly liberated New Automotive Policy (NAP), Proton is dying, what do you expect it to face the free and open car market from its ASEAN countries?
Answer is plain: Immediate closure.
When bashing and protecting Proton, please read through my above comments. Put aside racism and emotion, you will find sense and sensibility in between. Please, I beg all of you.
July 18, 2007 @ 6:32 pm
neo2 said,
July 18, 2007 @ 6:15 pm
When I was in Secondary School during the 80s, it was a glorious era for our nation when we can proudly tell the world we are able to produce our own cars, visa vi, Proton Isawa 1.3, except for the engine we bought over from Mitsubishi,
Got Proton Isawa 1.3??
July 18, 2007 @ 6:36 pm
neo2 said,
July 18, 2007 @ 6:15 pm
Proton Iswara remains as carburated, radio player, even thinner hulk, not durable, high fuel cunsumption, guaranteed broke-down power window
——————————————————————————————————————–
Mine 1995 iswara..never change the power window motor…no prob at all
July 18, 2007 @ 6:50 pm
neo2
thats your feelings…..Like Short Movie..I can feel it.
But 1 thing i want to tell you, now with new managemant, no money from the taxes that we payed go to PROTON and the cronies all dead already. BTW, its good to say here..rather than bring this problem (lost FAITH to Proton) to your house. You can go back home with free mine..:)
And Please, I beg you dont bring this problem (lostFAITH for Proton) to your house ok. Talk here is ok. Not good for your family in future
July 18, 2007 @ 8:24 pm
Gosh just within a day it takes…the comments already mounted to 112.
When it comes to something to talk about Proton, everybody seems so excited.Good..
I-care..U-care..Who-care..everybody care..
Well personally think, no harm for Proton to come out with this new approach. At least they initiate some moves. Whether it’s a good move or not, we’ll see.
Usually when it comes to this kind of business, you do not have to wait long. Just take 3 months to see the outcome, whether it turns out to be good or a failure.
July 18, 2007 @ 8:31 pm
And plus..Hopefully it won’t be just another kinda hot chicken’s shite..
July 18, 2007 @ 10:10 pm
@neo2
Your story is heard by the new management, especially the MD Syed Zainal. Yes, it sounds lame to “give them another chance”, but you can definitely see he’s doing something to survive as a “proper” business entity, rather than to enrich cronies all the time and shake his legs in the office, unless of course, if the “invisible hands” decided to make a move, in which he’ll be forced to sit silently. So really, it’s ok if you don’t want to hv faith in them anymore, bt for the others who still do, what grudge do u hv against us? Things are changing in Proton, that is undeniable, so it is partly up to us to let their effort be a success, while u can just go ahead do w/e u want wit ur lovely Toyota/Honda/Merc/BMW.
@Aril
I doubt the cronies are all dead yet. They will always be around so long the “invisible hands” are there within Proton’s share. For that, it is extremely important for the Khazanah-VW to be a success. Oni the Germans hv enough discipline to make those cronies wet their pants IMHO. And buzz off for good.
July 19, 2007 @ 1:46 am
Aril,
If you add a “prrffffhhhh”…You really do remind me of a femes commentator…HAHAHAHAHA…
——————————-
#
Aril said,
July 18, 2007 @ 6:50 pm
neo2
And Please, I beg you dont bring this problem (lostFAITH for Proton) to your house ok. Talk here is ok. Not good for your family in future
_____________________________________
neo2, dude, you gotta bring this problem (lostFAITH for Proton) to each and every of your friends & family man… “Education, Realisation & Unstupidisation” begin at home.
July 19, 2007 @ 10:03 am
zomg. How could a blog post about customer service turn into a complaints post about Proton’s “bad” quality and how the government is “ripping off” people.
???
July 19, 2007 @ 12:08 pm
Wah, very hot like sauna ah!
Wah, many hot head bashers vs. protonian argue everything about P1 no matter how specific the topic!
July 19, 2007 @ 12:13 pm
Hope Proton can close down ASAP, don waste government money anymore.
July 19, 2007 @ 1:24 pm
@ Aril – My mum bought Proton Iswara 1.3 few years, the power window only changed once, that’s considered lucky according to the foreman. The foreman told me that the new sporty Iswara batch is problematic. My mum’s Iswara went through overhaul twice because of lubricant leakage. I hope yours one does not give you much problem after 5, 7 years? An ex-Proton salesman told me that Proton cars produced between year 2000 to 2006 will have more and more problems as cronies were sucking as much as they could before leave it to our beloved G to send for ER, like MAS eh?
I am not against Proton. I used to but now I am calm. I notice that now Proton actually is striving to win back its customers. But, sigh …, like I said, those who had a Proton before and spent a lot to repair it even before the 9 years loan instalments had swore with their hard-earned money never to buy a Proton again, ever. In business world, do you know that it is very costly to attract a new customer but it is even more costly to retain same customer?
I have went through Proton website, noticing some of the models now comes with ABS and dual air bags. For example, Waja 1.6 Premium is fitted with standard ABS and dual air bags, manual is less than RM60k. Here is some positive signs shown by Proton. Model like Gen2, Neo Satria, Savvy AMT, all high line also come with optional ABS and air bags.
I guess Proton now realises that safety features no longer luxurous in Proton cars when Malaysian actually can afford it and willing to fork out few thousand just to secure our petty life. It’s like buying insurance, ABS and air bags does not give you the right to speed but at least driver could avoid fatal head on colllision, especially during rainy days.
I am not buying Proton despite all my above positive comments because I am a practical man and to be practical, now is not the good time to “try” Proton car, especially with 7, 9 years loan. Given time, I bet Proton will rise from ashes and it shall win back the heart of Malaysian. 3, 5 years, may be? Who knows?
If the Proton MD is ever bother to look at my opinions, keep doing the current good jobs now and let business goes back to business. Proton might one day and shall be the major automotive player in the world car maker market, not just “Juara Kampung” that is happening now. National football team is an example.
Please, Malaysian, face your reality, don’t try to booast around when you are not the best. We have our strong traits, but booasting and always compare ourselves with lesser men or countries is shameful. Please always compare with those that is better than ours, Proton should not only try to overtake P2, instead it should aim to overtake Japanese(Toyota + UMW)! Here, right here at our backyard and at this very moment! Yes, Proton you can!
I wish all the best, Proton! Malaysia Boleh!
July 19, 2007 @ 3:48 pm
FYI,
Proton Gen.2 sedan will be launch on 15th August this year but you can start booking from 22nd July onwards.
If i’m not mistaken the price will be around rm46k for 1.3l up to 54k for 1.6l. No CPS yet as claim by the promoter. End of the year or perhaps next year. As for BLM, he said next year. Sigh…
July 19, 2007 @ 5:09 pm
Proton Gen.2 sedan… i hope they change everything from top to bottom and have a fresh look. Or else it might as well consider as face lift. Gen2 sales already not so good lioa… if only minor changes, don understand the point of launching this sedan Gen2. it will be the same like extend the front of a Juara to look like a Wish and sell as Juara MPV…
remember Proton Arena? just cut and paste and become Pick Up Truck… then everything is the same… engine, dash board, gear box…. etc.
Proton Gen.2 sedan MUST have a fresh look… else the fate is the same as current Gen2
July 19, 2007 @ 8:56 pm
oh wow.. i’ve been gone for so long.. and its still the same old sh!t, different day.. bashes will always be bashers…
July 20, 2007 @ 12:10 am
yea. same old shit for 20 years. more to come.
please avoid proton for the rest of your lives so we can move on to complaining about toyotas, hondas and mercedes benz
no point for proton to continue to struggle, they will never make it. the front runners have improved in all segments of the vehicle market and have already expanded into proton’s market (i.e the cheap and nasty cars for 2nd and third world countries) and china is also filling the gaps. its futile at this point.
July 20, 2007 @ 4:30 pm
tomorrow will be sneak preview for gen2 sedan.. customer can star torder now… this is the price range… really attractive for 1.6 liter car,..
Gen2 sedan
Basic – rear drum brake
1.6MT Solid —– 45,350
1.6AT Solid —– 48,350
1.6MT Metallic — 45,800
1.6AT Metallic — 48,800
Medium – airbag, rear disc brake,foldable RR seat, fog lamp,mp3, rear spoiler
1.6MT Metallic — 49,800
1.6AT Metallic — 52,800
High – Captor, airbag, abs, mp3, rear disc brake,foldable seat, fog lamp, safetint, rear spoiler
1.6AT Metallic — 55,800
All inclusive insurance, EWP, first aid kit, safety triangle
August 23, 2007 @ 6:55 pm
[...] us. Quality issues previously brought up by consumers have been addressed in the Persona. The PROTON i.CARE initiative was rolled out specifically with this in mind. We want our consumers to know that we are [...]
September 16, 2007 @ 9:51 pm
Erm.. Lets put it this way. It is good to launch this i-care campaign. But are the employees giving full support to the campaign. I am driving a gen-2 1.6. For over a year, I’ve sent the car to the Center Of Excellence in Subang to warranty my car 6 times in a year. I’ve known 1 attendant who is very very friendly and helpful. But the quality of the car is not good. Till today, the main problem of my car is the rattling sound found behind my car. They tried tp rectify for me. But still the same. And when i send the car for this problem again, the attendant is not free and i was passed to sumone else. Oh god, this fella was rude and scolding me sarcastically and think that he is hell of the great and the ‘Tidak Apa’ issue came back to me. So, i would suggest Proton to rectify the Quality Control of the car and the employee’s attitude first before doing something else as these are the things that affects your company badly, Reallly very badly.
April 6, 2009 @ 4:53 pm
Today i called up to i care center regarding servicing problem.Refer to servicing book after 3rd time servicing, the subsequence servicing is 10000km. But do not know “Why” the service center always ask for servicing after 5000km ??? I ask them, the book is show after 10000km for service why center always request for 5000km. The answer is ” The engine oil is normal one and better 5000km for servicing”.
Question 1: Normal engine oil charge RM93.00 ( check with Shell station ,shell normal engine oil only sell RM63.00 and semi synthetic engine oil only sell RM93 for 10000km ). Why proton service center charge RM93 but ask for 5000km servicing ?? If normal engine oil used for the car, why charge so expansive ?? any special …
Question 2:i.care center must serve customer more professonal in term of answer customer.. not only said ” don’t know” must ask service center before servicing … and i.care center must wrote down all the customer concern and feedback the problem to factory..
April 14, 2009 @ 11:47 am
satria neo saya enjinnya terduduk. pin coupling putus. gimana?
April 14, 2009 @ 8:26 pm
Aku dah hantar semua document untuk program Proton X’change pada 30hb March 2009 dan jurujual berkenaan telah mengajukannya ke Proton HQ pada keesokkan harinya untuk diproses. Tapi sampai hari ini tak ada apa berita. Senak perut jurujual dan boss dia kena hamput dengan aku. Dia telah bagi aku segala bukti-bukti perlu nih… Sebab yang dinyatakan oleh Proton HQ ialah terlalu ramai yang memohon dan mereka juga sibuk pasal nak lancarkan Proton Exora tuh besok… Jadi mungkin aku kena tunggu sampai cukup bulan… Angin aku satu badan… Kalau aku tau macam nih, baik aku repair kete aku dan pakai lagi 10 tahun. Service yang cam nih le menyebabkan orang meluat dengan Proton atau ape-ape kompeni pun… yang survivalnya hanya bergantung atas dasar “perlindungan kerajaan’. Buck up le Proton… your survival tuh tak lame le kalau sistem kerja cam nih..
April 17, 2009 @ 9:20 am
[quote comment="99879"]proton is changing[/quote]
proton is changing?? but the proton dealer not changing at all. they not follow up, xstream bad customer service. customer need to follow up and follow up themself! If anyone wish to find a proton edar dealer I strongly advised that pls do not go for Jawira Sdn Bhd which is located at manjalara Kuala Lumpur. I already wait for more then ONE month to get a ready car. My frenz book the same car at others place last week he already take his car.
April 19, 2009 @ 6:07 pm
pls help i have a G2 can’t start it is 2-1/2 years old,contact captor they say
captor battery is out pls contact proton i care,when i call i care they say we can’t
help but we can call our agent (AH TONG) to help u.I call agent without seeing the car he say sumah sudah bakar.RM4800 must change captor system.
Now tell me what to do.What f*** service is this.U want me to hang the car at the proton office. Can any one help me.
IT is only 48000 km ,used as second car,new battery,
MY NO 016 2007059
KM only 4800.00. used as a second car.new battery, newley service
May 29, 2009 @ 8:51 pm
saya baru saja membeli kereta proton saga 1.3, tetapi semenjak tibanya kereta ini pada 14/5/2009 sudah empat kali masuk servis centre (proton workshop) kerana msalah yg sma iaitu enjin tidak dapat dihidupkan..harap pihak tuan dapat mengambil tindakan lanjut tentang masalah ini…sekarang kereta saya masih dalam workshop setelah ditarik sekali lagi pada petang ini kerana masalah yang sama..manakala saya sekarang tidak mempunyai kenderaan…menyusahkan saya..patutkah saya membawa isu ini ke tengah..????? kerajaan suruh menyokong barang buatan malaysia tapi macam ni pulak jadinya….
June 10, 2009 @ 8:35 pm
Mr. Director, after-sales service
Greetings, After
I have a PROTON car model GEN2 and I blame myself because I own such as this brand of cars.i bought it from EZZ EL ARAB Group – EGYPT
Three months, I drive my own vehicle, without any signs of side effects or signs waiting.
So I hope you explain to me how dangerous this causes me and how I and my family, Tardy incidents result of your neglect and lack of rules of procedure in the management of customer service
I hope that you will update the management and development of an appropriate person can respond to customers professionally and logical responses.
This is a tragedy that the great risk the lives of people as a result of negligence.Among the things I’ve applied for a piece of the other parts, but one of the aesthetics of the car, I can wait until their arrival, but there are other things in the cause of death.
Therefore, I hope you that you update your service to customers because I believe in the people you choose not suitable at all for such posts.
You are losing customers and losing money, more than you lose that reputation..
I hope any body answer me
Waiting your prompt reply
CC: PROTON MALEZYA
June 26, 2009 @ 5:08 pm
PROTON TOLONG LA BERIKAN PERKHIDMATAN YG TERBAIK UNTUK PELANGGAN ANDA…JANGANLAH SEPERTI MELEPASKAN BATUK DI TANGGA..JGN KECEWAKAN KAMI..KAMI AKN TERUS MENYOKONG ANDA SEANDAINYA ANDA JUGA MEMBERIKAN KAMI PERKHIDMATAN YG TERBAIK PADA SETIAP PELANGGAN ANDA…
July 7, 2009 @ 4:01 pm
PIHAK PROTON…TOLONG AMBIL PERHATIAN YANG SERIUS…SAYA TELAH MENGIKUTI SATU PROGRAM PROTON EXCHANGE..SAYA TELAH MENUKAR PROTON LAMA SAYA DENGAN PROTON BLM 1.3…DAH DEKAT 4 BULAN MASIH BELUM DAPAT KERETA BARU. DAH BANYAK KALI ADUAN DAH DI BUAT DENGAN PIHAK PROTON…MACAM-MACAM ALASAN DI BERIKAN SEHINGGA SAYA DAH KURANG YAKIN DENGAN PIHAK PROTON..CUBA COHTOHI SAINGAN BAIK ANDA IAITU PERODUA..2 BULAN DAH DAPAT KELUARKAN KERETA..ALASAN TERBARU SAYA TERIMA IAITU STOK BELUM ADA..PIHAK PROTON FIKIRLAH SENDIRI..SEKIAN.
July 18, 2009 @ 11:24 am
Saya telah membuat kesilapan yang amat besar membeli kereta Proton. EXORA. Untuk pengetahuaan umum, saya adalah pengguna Proton sejak dari Proton SAGA. Sekarang saya mempunyai Proton WIRA, Proton WAJA dan yang terbaru Proton Exora. Sudah le dapat kereta lambat sangat, interior EXORA senang calar, tiada kualiti langsung. Proton, apa saya nak buat untuk menhilangkan calar disana sini. Kalau digariskan dengan kuku jari pun ia bolih tercalar.
Saya beli Exora sebab saya percayakan CEO PROTON kata dia telah mengatasi masaalah kualiti, nampak gayanya tak berjaya juga, kualiti Exora pun tak berapa elok. Saya syorkan semua kakitanggan PROTON kena bekerja dalam satu pasukan .. bukan hanya CEO saja yang bekerja keras, yang lain buat tak tau aje.
Bolih tak saya pulangkan balik EXORA ni kepada PROTON?
July 19, 2009 @ 8:50 pm
Saya menempah SAGA BLM Auto pd 10 mei 09 di sykt Erasensa Kota Damansara dan berjaya mendapat kereta selepas 3 minggu walaupun pihak pengedar menjanjikan kereta tersebut ready-stock’ walhal approval loan saya cuma sehari . Namun baru sebulan kereta tersebut digunakan , saya dapati stereng kuasanya seperti berat dan berbunyi ketika mengambil selekoh atau membelok. kereta tersebut telah saya hantar ke pusat servis milik Erasensa Service Centre juga di Kota Damansara pada 13 jul 09 dan sehingga hari ini (20 july) kereta tersebut masih tersadai dan menurut petugas di pusat servis tersebut BERLAKU KEBOCORAN PADA HOS STERENG KUASA dan mereka telah menulis repot dan menunggu barang ganti. Disini saya merasakan ketidakpuasan hati saya kerana CEO PROTON menjanjikan jaminan kualiti setiap kereta PROTON. Masaalah alatganti yang kena tunggu begitu lama juga dikesalkan dan tidak langsung masuk akal kerana kereta ini buatan tempatan !!!!!! .Nampaknya banyak pihak di PROTON masih lagi tidur @ lena dibuai mimpi maklumlah jualan agak baggus…..Tolong beri perhatian pada masalah saya ini. Saya bukan orang senang, kereta tiada (masuk dock) lagi banyak wang dibelanja. saya sokong PROTON MAKA PROTON MESTI RESPECT SAMA SAYA
July 21, 2009 @ 1:52 pm
saya adalah penggunaproton Savvy AMT sejak 2 tahun lepas.
masalah saya adalah kereta tu banyak problem dan saya dah buat banyak aduan pada Proton servis bandar tun razak n everytime gi servis, saya akan ke sana and bagitau masalah yang same tapi sampai sekarang kereta tu asyik rosak while driving, kerata tu akan ke gear N dan terberhenti secara tibe2.Proton servis dah tukar clutch pump la, tukar gearbox and everything but same problem happen sampai sekarang, saya dah BOSAN pakai kereta tu!!!what happen actually with the quality of Malaysia’s car?i have to pay around RM550 monthly for nothing!!banyak duit dah habis untuk betulkan kereta yang ntah ape2 ni…what happen if i accident because of that car? what Proton can assured me then? saya amat berharap proton boleh membantu saya kerana saya dah tak tahan nak menghadapi keadaan tak selamat everytime i drive that car!!!how if i want to refinance that stupid car??pls help me
August 5, 2009 @ 3:20 pm
Hi,
I have a problem with my proton exora both font absorber that making some noise especially when I hit the hump . I have already sent for my 1000km service quite recently at SS 14 centre at Subang Jaya and already asked the service centre to rectify the absorber problem and have already did some adjustment, but after a while the problem arise again. How to make the noise disappear…
TQ.
August 12, 2009 @ 5:59 pm
Salam en Sulaiman….
Saya ada beberapa pertanyaan & kemyuskilan yg perlu dijawab dgn segera:-
1. Percanggahan informasi
Kenapa pihak proton edar di bukit tinggi klg menyatakan yg kereta sy dh
dapat & hanya menunggu kelulusan jpj? sedangkan pihak en kata kereta
saya masih dalam process pengeluaran production?
2. Setiap kali sy tel en sulaiman berhari2, utk mendapatkan penjelasan
tetapi operator sentiasa memberi alasan engage with another line lah, en
keluarlah, en meeting lah, en tak de kat tempat lah… sehari saya cuba
tel en 4@5 kali & meminta en tel saya semula tetapi en tak pernah reply
cal saya.
3. Saya rasa frustated sgt!!! dan saya rasa dipermainkan!!!! dan juga saya
rasa diperbodohkan!!!
4. Persoalannya sekarang….
****inikah service i.care???? yang mengutamakn pelanggan? Saya ingin
menyokong produk keluaran kita, tapi kalau beginilah service yang
diberi lebih baik saya beli produk lain!!!
****Bilakah jaminan sebenar yang en blh janjikn yang kereta saya akan
benar2 keluar?
****Siapakah yang bertanggungjawab ketas kos kerugian yang saya
tanggung diatas kelewatan pengeluran kereta tersebut???? kos baik pulih
kereta yang sedia ada, kos panggilan yg saya buat kepada pihak tuan
yang berbulan2 lamanya….Siapa yg nk tanggung kos2 tersebut????
****Sekiranya en tidak boleh memeberi jaminan pengeluaran kereta saya
dalam tempoh seminggu dalam bulan ini maka saya nak caj kos2
tersebut kepada pihak en!
****Dan sekiranya en tidak dapat memberi jaminan pengeluraran kereta
saya dalam tempoh seminggu dari tarikh hari ini, saya nak batalkan
pembelian kereta tersebut dan saya minta wang pendahuluan sebanyak
RM7K++ dikembalikan!!!!
Ini kerana saya dah betul2 frustated!!!
Saya dah cal proton edar n proton i care berkali2, berhari2, berminggu2, berbulan2 tapi jawapan masih mengecewakan!!!
Sila ambil perhatian yang serius terhadap perkara ini….
Dan tolong reply kepada saya secepat yang mungkin.
Yang menanti dan mengharap…..
Siti Rafia’ah Salihin & Khairudin Bin Ishak
Owner 690624-10-5945
September 2, 2009 @ 8:08 am
Dear sir
From the time , I bought a car named GEN-2 model 2008 , manual transmission from Zagros Khodro in IRAN
( proton Agent ), I had the following problem up to now. At the present time , the usage of the car is 900 km.
when the car is turn off for nearly one hour , I must use start key for several times to turn the car on.
when the engine starts working at the begining, it shakes and the odometer hand moves up to down for several seconds
and after that, the engine starts normally.
For solving the above problem , I refered to proton services centers in Tehran. On the basis of suggestion of
serviceman, I replace battery of the car by a new one for resolving the problem, but unfurtunately the start problem
was not solved. At the same time first service between 800 km to 1000 km has been done too.
I think services centers of proton in Tehran have not the expert persons for solving such a small problem.
I am sure your company can solve the above problem , will you please note me what the problem is and introduce me
to your agent of services in Tehran for helping me.
I am looking forward to your email soon.
Best Regards
majid purdeihim
September 8, 2009 @ 11:49 am
Proton Edar produce a superd rubbish car and be careful because they are exactly doing the faker business. Some of their dealer received all the downpayment of customers but not supply the cars. Finally the dealer run away and bankrupt but Proton edar even not to take responsibility because of their stupid mistake appointment of fake-dealers.
Most accident die is because of proton(steel is not hard enough because cut cost), if you appreciated your life buy another car. Because my friend die in proton wira b4 after trade in his Volvo 240. Proton just a company they did for profit, maybe some people say is malaysia pride and glory. But company still is a company they main reason earn money(made it cheap cut cost earn alot margin), why support them with your hard earned salary.
September 27, 2009 @ 9:45 pm
Saya ada sebuah proton Gen2 model pertama tahun 2004.
Sekarang ini terdapat satu masalah yang memeningkan kepala saya ia itu, baterinya tidak dapat menyimpan cas, walaupun diganti dengan bateri baharu. saya tak pernah membuat apa-apa pengbah suaian pun terhadap kereta tersebut. Ianya masih dalam keadaan asal. Tolonglah selesaikan masalah kami ini untuk kebaikan masa depan proton.
Terima kasih.
September 29, 2009 @ 11:28 pm
Saya baru sahaja memiliki sebuah proton saga blm 1.3M 3 bulan yang lepas..Saya ada masalah dengan reverse sensor kereta saya…reverse sensor berfungsi apabila sesudah melanggar barang…Saya dah 2,3 kli terlanggar tong sampah apabila berundur.. kenapa reverse sensor itu lambat berfungsi…
satu lagi,lampu dlm sudah rosak,tidak bernyala lagi dalam 3 bulan……..klas proton saga blm memang tidak boleh adjust ke? sebab terlalu tinggi dan keras…sama juga dengan brek terlalu keras jika dibandingkan dengan semua kereta2 jenis lain yang saya pandu….banyak orang yang memandu kereta jenis ni saya tanya juga mengatakan benda yang sama…
October 12, 2009 @ 1:40 pm
Saya memilik PERSONA1.6 dah masuk 5 bulan. Service wajib yg ketiga saya dah kena tukar brekpad alasan brek pad saya dah haus. seminggu pertama pakai keta memang bila brek lagi2 selepas jalan jauh brek bunyi kasar. bila saya check kat eon service tempat dimana saya ambil kereta supervisor ckp oh …kereta baru memanglah brek pad ketat sikit…so dia x buka n check. so saya cam pelik lah sebab saya n member ambil dari tempat yg sama kenapa kereta saya yg mcm2 bila saya tanya je diorang ckp nasib. so QUALITY proton mcm x sama. Saya suka persona sebab selesa dan menyokong product malaysia. dlm masa 2 bulan jadi pulak mcm 3 silinder saya check kat 2 tempat eon service (chansowlin) dan di klang(pantai bharu) mereka x dpat punca cuma ckp okey je. bila saya pergi ke glenmarrie En ramlee dpt kesan n dia ckp brek pad lekat…so tu yg jadi cam 3 silender jadi bunyi cam motorboat bila tekan myk 70km..serius saya ckp. saya jadi geram lah kan. mp3 satu hal…cd ori je leh pasang cd yg burning sendiri masuk kat keta member boleh kuar mp3 masuk keta saya jadi error bila saya adu dlm masa 3 hari selepas pakai keta eon service bukit raja ckp tgklah kalau blaupunkt tu nak bg tukar bolehlah laipun amik masa 3 bulan nak dpt semula….bukan ke patut buka yg saya ganti yg baru dahlah dlm warranty lai…skrg yg ori je boleh pakai. so saya dah x kuasa bab mp3 tu. skrg bab brek pad pulak baru sampai 10 ribu km dah kena tukar alasan pasal 3 silinder tu lah yg wat pad brek tu haus.
kenapa PROTON tidak menekankan KUALITI bukan mengejar kuantiti. bila malaysian people nak beli kereta proton camnie pulak jadinya….saya skrg nie cuma harap kereta saya nie x memeningkan saya lagi. baru 5 bulan dah macam2 belum nak wait 9 tahun.
nasib tu memang nasib tapi bila kita adu cam tu je jawapan…akak pakai jelah mp3 tu kak….dari xde apa. See..
saya rasa dissapointed sgt.
October 12, 2009 @ 5:29 pm
I taken the Proton X Change programme but until today already 4 months waiting I still cannot get the voucher of the xchange car. Initial the sale repsrenstative told me 1~ 2month for progress but now I yet received any update then later ask me to do 2nd time JPJ search and money order again. My friend apply late than me a month but he already got his. What happen to proton service. Even I call the sale agent he say already submit and under progress. When I call customer service help line they ask me to contact my sales agent. Is really frustate try to push each other. I wrote this to proton customer feedback last month but also same, no responce at all. Is the Malaysia # 1 national care service? This time is still remain no action in 2 weeks time I will put this all in the all the news paper and also website, let people judge Proton such poor in response and action company,no matter perodua can sucess then proton, now i see it myself comparte to previously just hear from people. Please do some improvement if really want the national car improve.
October 14, 2009 @ 9:28 pm
I need to be contacted regarding a problem I have with a Proton Gen 2
October 15, 2009 @ 12:07 am
Greg Zeelie said,
I need to be contacted regarding a problem I have with a Proton Gen 2
___________________________________________________
Hi Greg,
I’m wondering whether you really meant what you typed there. I mean, you need to be contacted? Didn’t you actually mean you need to contact someone? Gotta be proactive =)
Whatever the case, you can always call Proton i.Care at 1-300-880-888. Anyways, depending on your problem, they might not be able to help much though. I believe the best option is still to go to any one of Proton’s service centers, and deal with the mechanic/technician in person.
I did call Proton i.Care when i had a problem with my car last time. All they could do was tell me where the nearest service centers were located. Well, I kinda expected that since how much can you help thru the fon anyway…
October 20, 2009 @ 9:36 pm
Servicing my car on 14/10/09 at Sungai Pinang Proton Service Center Penang.
After taking back while washing my car in the evening, i noticed that my driver’s side handle was scratched and the door was slightly dented. My car’s number plate was crack and the front bumper behind the number plate was dented. Not only that, the left bumper below the head light was slightly out of alignment. Immediately, i called the service center but no reply. Then i called my salesman about the matter. He advised me to see the service center the next morning. On 15/10/09 i went to the service center again. They denied having done the above to my car and was asked to come again on 20/10/09 as the person in charge Mohd. Zikri is not around and the staff cannot do anything about it. I came on that day to get the matter solved but to no avail. I hope proton i-care will rectify this as this is unfair to us consumer. This is the first time i brought proton car and encounter such a service which i have trusted. How could we trust the sevice center with this type of service given!!!!!!!!!!!
October 21, 2009 @ 11:27 am
My brother apply the proton X-change programme since 11/7/09 until now the voucher also still not been issue to him. But his friend apply late then him aldready got it. He call up proton I care but the respond still saying there no reply form the X-change dept. How come the Proton such big company did not pratice any FIFO method and even customer follow up frequently every 2 weeks also still give the many reason .
October 22, 2009 @ 1:54 pm
Proton……i pakai persona since 6 2009 so almost 6 month lah by 10 september 2009. 1 week pakai ada prob kat brek. Long distance tekan brek jadi bunyi kasar so i refer eon service(PANTAI BHARU KLANG) tempat i amik kereta. Mekanik n supervisor said yg pad brek baru memanglah bunyi dia ketat lai. so finelah i accept. then x sampai 1 bulan pakai bila pg ok brek smooth cam keta kwn i persona juga ambil kat same place. bila thari or long distance jadi semula so i peliklah bunyi kuat bila kita brek then i refer semula. alasan sama n bila diorang check xde pun…..kereta baru. MP3 1st day i amik i try yg original cd okey excellent memang sound blaupunkt tu best. then i try yg burning sendiri jadi error masuk kereta member i persona juga okey boleh siap kuar mp3 lai…so i pi check dia ckp baguslah tu pakai original je….buat lawak mcm tu…tapi dlm manaul book ada mengatakan mp3 so?????? saya complain untuk tukar. saya diberitahun takes time mungkin 2-3 month or lebih sebab dia akan buka satu set tu so antar ke blaupunkt n dah betulkan baru pasang semula. boleh ke mcm tu…customer beli kereta bukan minta free byr dpyment byr monthly tapi quality x sama so kalau nak kira nasib boleh lah saya minta proton kurang kan harga kereta saya mcm tu. saya minat persona n saya mampu pakai persona if saya mampu pakai kereta selain proton mungkin saya berfikir bnyk kali. saya nak sokong kereta malaysia pun jadi u knowlah if quality dah x setanding mcam dulu. skrg mementing kuantiti…quality dah down abis..
disebabkan brek yg problem tu saya dah tukar brek baru pada 10 ribu km walhal normally around 20 km keatas or tgk penggunaan seperti yg diberitahu oleh eon glenmarrie. selepas brek problem dlm masa 4 bulan bila jem kita akn slow right? so bila nak msuk gear 3 or 4 n tekan minyak dia jadi cam motorboat..bunyi mcm keta turbo n jadi x larat kereta tu…i kena stop tepi then jalan semula baru ilang bunyi tu…mcm 3 silinder eon chansowlin ckp. chansowlin x dpt kesan. i refer tu en ramlee eon glenmarie then dia dpt kesan dia ckp brek pad tu ketat n melekat that’s why jadi cam 3 silinder… long distance jadi cam tu….bila nak ke 80 km je jadi cam motorboat…so en ramlee dah adjust okeylah sampai ke service 10 ribu i dgr cam bunyi loceng cingggggg2….i refer tu en ramlee once again n i nak wat service skali. he said that brek haus…kena tukar yg baru.
i ckp normally what time yg kita akan kena tukar brek nie..dia ckp kereta saya even br 10 ribu kena tukar disebabkan masalah yg brek pad dulu ketat n melekat yg jadi 3 silinder tu. even though masalah tu dah i kesan masa 1 bulan i pakai kereta tapi yg problemnyer i tanggung kena keluar kos pulak tu pada waktu x sepatutnya brek tu ditukar because i said that kwn i pakai dah 25 km masih okey brek n dia check juga tapi masih keadaan baik…
itu yg saya tidak puas hati..nak x nak i kenalah tukar for my safety kan.
mcm mana proton jaga hati customer…..i memang x puas hati betul
mp3 problem i malas dah nak complaint because it takes so long nak dptkan yg baru n you know what eon bukit raja bila i tanya as customer kita mesti nak tanya pendapat eon yg berlainan. dia boleh ckp pakai je mp3 tu if nak tukar pun tgklah if blaupunkt tu nak bgi tukar ke x…
memang saya marah
n i nak regret i buy persona x payahlah kan….wat penat i je nak regret
kenapa u x tgk kejayaan kereta perodua
paper today myvii memuaskan hati customer
QUALITY proton kemana hala sekarang nie…..
i betul2 sedih nie baru 6 bulan pakai dah mcm2 nak wait sampai setahun ntah apa lai jadi…..
October 25, 2009 @ 12:03 pm
Saya sudah tempah proton saga dah 3 bulan,tetapi sampai sekarang belum dapat kereta lagi. Salesman janji akan dapat dalam bulan Ogos,tetapi sekarang sudah Oct. Saya juga cakap dengan manager, tetapi manager pun tak layan saya dengan baik, bagi banyak alasan. Apakah yang saya boleh buat sekarang? saya amat memerlukan kereta untuk pergi kerja…sudah 2 bulan bekerja dengan tiada kereta, amat menyusahkan. harap dapat pendapatan daripada semua.terima kasih.
October 26, 2009 @ 11:05 am
Ish…ish…. kesian jugak pemilik proton nie…..
macam-macam komplen…aku guna PROTON jugak….
tapi aku frust sangat…last sekali….dah malas nak komplen….
bulan-bulan aku bayar…. pas tu keta tu aku guna sekali sekala aja…
tahun ni aku jalan dalam 5000 KM aja….
malas aku nak pikir ttg pblm nie,…buat aku pening kepala aja….
- KIta dah support beli Kereta Nasional….- tapi Proton support kita ngan kereta berkualiti tak……
Sian CEO Proton yang kena tipu….org bawah bagi input…semua OK….
Dia pun gah kata kualiti Proton dah OK…tapi….tanya la…orang yg pakai proton….- OK ke KO….
October 29, 2009 @ 12:34 pm
AKU PN PENAT TGU KETE SAGA NIH..DH NK MSK 3BULAN SMPAI SKANG XDAPAT LG..JANJI B4 RAYA LEY DPAT, PASTUH B4 DEPAVALI N NOW JAWAPAN DLM MASA TERDEKAT..
SUDAHNYER NEK MOTO LA G KJE..PERUT MAKIN BESAR NIH..DH NK MASUK 7BULAN..DH XLARAT NAK NEK MOTO LAGI..
NAPER LA YER SUSAH SGT???