Proton i.CARE centralized customer service system

Proton has launched it’s new Proton i.Care service, a customer service program that will cover every aspect of Proton’s customer service offerings.

“All Proton customer service offerings will now fall under the Proton i.Care umbrella. From hotline to 24-hour breakdown services to after-sales service centres, Proton i.Care will be the single point of contact, serving as the companion for customers. Internally, it can be likened to a customer management centre that is ever thoughtful, friendly, humble and committed to improve and grow,” said Proton managing director Datuk Syed Zainal Abidin Syed Mohamed Tahir.

Proton will also set up 34 mobile service teams consisting of 108 technicians to offer free vehicle inspection to customers. These teams will be going to shopping malls, industrial parks, business centres, highway rest areas, and Petronas petrol stations.

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Paul Tan

After dabbling for years in the IT industry, Paul Tan initially began this site as a general blog covering various topics of personal interest. With an increasing number of readers paying rapt attention to the motoring stories, one thing led to another and the rest, as they say, is history.

 

Comments

  • Joe Ooi (Member) on Jul 17, 2007 at 7:53 am

    Good effort by MD SZ, hopefully they walk the talk. But the idea of mobile service team is kinda non-practical for free vehichle inspection at shopping mall, petrol stations or industrial parks as it may need to carry along certain equipments to do so!

    Like or Dislike: Thumb up 0 Thumb down 0
    • Mejar (B) Yusoff bin Hamid on Jun 04, 2010 at 11:22 pm

      Saya baru beli Proton Persona Elegance 1.6MT B/L Garnet 02 Apr 2010. Daftar No KCR 7431. Tak sampai sehari dah rosak. 16 Apr 2010 ambil balik. 19 Apr 2010 rosak pula sekali lagi. 02 Mei 2010 ambil balik. 06 Mei 2010 rosak hantar ke Bengkel EON dan ambil hari itu juga. 11 Mei rosak rosak. 03 Jun ambil balik. Kesimpulannya, sejak beli kereta tersebut hanya 12 hari sahaja yang kami gunapakai sementara 34 hari berada di Bengkel, Apa ceritanya… kereta kami jadi bahan kajian ke, minta ganti yang baru tak dilayan. Rosak hantar bengkel, rosak hantar bengkel. Beli kereta baru untuk ganti kereta buruk bagi mengurangkan masalah, tetapi makin bermasalah macam mana…… tolong jawab mai sat

      Like or Dislike: Thumb up 13 Thumb down 4
      • NANTU on Nov 24, 2010 at 8:58 am

        JUST A MONTH AFTER I BOUGHT & STARTED USING THE CAR PERSONA B LINE I NOTICED & HEARD SOME KIND OF NOISY SOUNDS WHEN I OPERATE THE BRAKE – ALL THE TIME USING BRAKE. I BOUGHT IT 5/12/09.
        EARLIER I’VE BEEN TO KEAN TAT CAR SERVICES SDN BHD KAJANG ON 28/12/2009 TO REPORT THE SAME PROBLEM WHEN I FIRST HEARD THE SOUNDS.
        AFT THAT VERY RANDOMLY I WAS FACED THIS SAME PROBLEM & EACH TIME BROUGHT MY CAR TO BOTH BRANCHES & HQ PROTON & MADE THE COMPLAINTS.
        I GOT ALL DOCUMENTS & RECEIPTS WITH ME.

        IN BETWEEN THREE MONTHS AFTER I GOT THE SOLUTIONS FROM PROTON THE SAME PROBLEM OCCURED.
        LAST WHEN I SENT MY CAR TO HQ, I PAID RM381.05 FOR REPLACEMENT OF BOTH SIDE FR BRAKE PAD (BOSCH) ON 04/06/2010 & THE SALES ADVISORS PROMISED US THAT IT WONT HAPPEN AGAIN.

        JUST AFTER FEW MONTHS I FACED THE SAME PROBLEM AGAIN & AGAIN. LATELY I SENT MY CAR AGAIN TO HQ ON 08/11/2010 AT 8.50AM TO MAKE A SAME REPORT.
        NOW ON 09/11/2010 SALES ADVISOR INFORMED ME THAT I NEED PAY AGAIN FOR TEH REPLACEMENT OF THAT SAME PARTS.
        THEY ALSO TOLD ME THIS IS THE COMMON PROBLEM & THEY CANT HELP ME OR GIVE ME ANY SOLUTIONS DUE TO “WEAR & TEAR” CONCEPTS.
        I NEVER GO FOR YOUR STATEMENT AFTER THIS & I NEED THE RIGHT ANSWER & SOLUTION FOR THIS MATTER.

        THEY TOLD ME THAT ACCORDING TO THE VENDOR, THIS PROBLEM OCCURED BASED ON THE USAGE, ROAD CONDITION & DUST. WHEN I ASKED THEM WHAT IS MY CAR CONDITION IN FUTURE? DO I NEED TO PAY FOR THIS SUCH 3 MTHS ONCE ACCORDING TO YOUR STATEMENT? SHE TOLD ME THAT IT COULD BE.
        SO IN THAT CASE WHAT IS THE USE , PURPOSE OF BUYING THIS CAR FROM YOU & WASTING MY TIME, MONEY TO EACH & EVERYTIME I BROUGHT MY CAR THERE?????
        APPROXIMATELY I SPENT RM35/VISIT TO HQ PROTON FROM MY HOUSE KAJANG FOR BOTH TOLL & PETROL. IT ALSO MANY TIMES DISTURBED MY JOB.

        MY CLAIM IS THAT WHY DID YOU PEOPLE NEVER IDENTIFY OR HIGHLIGHTING THIS MATTER TO US EARLIER WHEN I OFTEN MADE THIS COMPLAINTS???

        PLEASE BE NOTICED THAT I’VE MADE THE 1ST COMPLAINT JUST AFTER FEW WEEKS I BOUGHT THIS CAR , THAT WAS ON 28/12/09.

        IM PAYING RM672 MONTHLY TO BANK & ITS NOT WORTH OF BUYING PROTON PERSONA WHICH REALLY NOT SAFE TO USE.
        I SENT EMAIL TO MD BUT UNTIL NOW NOTHING I GOT THE REPLY….
        WHAT IS THE SOLUTION????????
        SUFFERED BOUGHT PROTON PERSONA:::::(((((((((((((((((((((((((((((((((

        Like or Dislike: Thumb up 6 Thumb down 0
        • shahira on Dec 11, 2010 at 10:10 pm

          i was wondering why you have to pay for the replacement? I tot it is still under warranty. U better ask your service advisor about it

          Like or Dislike: Thumb up 1 Thumb down 0
        • Same case as you but my persona sv has a chassis problem . They changed the parts that are not even related to chassis issue . It took me nearly a year just to send this car to proton cose for an audit . Wasted my time and money . Until today no solution . Regret buying proton car . Regret have to pay for the next 8 years

          Like or Dislike: Thumb up 0 Thumb down 0
        • Rajasekaran on Jan 08, 2017 at 7:12 pm

          After sales (excellent) service.

          Like or Dislike: Thumb up 0 Thumb down 0
    • Panas hati on Jun 23, 2010 at 9:23 am

      Pegi mati la. kerete aku savvy. banyak gile manufacturing defect (ade 7 defect termasuk cat peel off, panel plastik dah patah, aircond blower boleh off so memanjang la aircond aku on.) hati pun panas dpt2 kete dah macam kene rembat. sales person take note pasal defect, then suruh aku datang balik mase 1000k service, nak kasi betul semua defect. Aku hantar kerete dekat Glenmarie. proton simpan kete aku sampai 2 hari. macam haram. defect tak dibetulkan langsung. buat service biase yg dalam 30 minit dah boleh siap. tapi mintak tinggal kete sampai 2 hari. aku buat bising then suruh datang lagi skali the next coming week. aku dtg. then suruh tinggal kete samapai 3 hari pasal barang itu takdak ini takdak. macam haram. padahal store besar proton kay U1/22 tu lime minit je dari glenmarie service center. aku cabar la org proton. kalau berani la. pegi tanye david ko punye sales person kat proton glenmari. tanye aku sape. call aku. kite settle kan hal ni. serious baik proton tutup kedai la. I-CARE konon. podah la.

      Like or Dislike: Thumb up 10 Thumb down 0
    • Anti Dishonest Movt on Dec 05, 2010 at 9:31 pm

      Having shreaking noise when braking, sent to kean tat in kajang for check up. Suddenly the one of the mechanic there approach me like having to tell “something severe” have happened. He say “abang, lu punya pintu ada rosak!”, I asked back “how come???”. He replied “Ini lu punya pintu manyak senang mau kasi bukak. Lu penah dengar itu card sistem ka?”. This shit actually trying to sell me some kind of non authorised 3rd party security system, and those “part time” jobs look like having “green light” from the mgmt. They even have displayed item there. So i’ve asked him back did he know if those system known to the icare and can they verify it will not revoke warranty. Then he look quite panic and act like never heard of i-care. After showing my displease with him, he just left me. I thought that will be the last unprofessional incident there, then suddenly the other mechanic who i doing balancing to my tires approach me and asked me to buy new tires, i rejected the recommendation since the tires look still good and below one year of usage. Then he whispered to me “Good Year manyak mahal, I ade jual falcon maa”. This shithead also trying to do business on his own!!!What a lousy people they have recruited, full of crap. To makes thing worse the original quotation is only RM 530, but after go through their “business minded” mechanic it got to RM 900++. But i stick to the service booklet recommendation which only cost arount RM 500. So beware if you go there!!

      Like or Dislike: Thumb up 0 Thumb down 0
    • SEKINCAI on Jan 22, 2011 at 11:24 am

      salam.
      saaya juga pengguna persona M-LINE-pLat WUL 71…., kERETA TU SAYA BARU LAGI pakai la,kalu ikut plat hang tau la kan..alhamdullah kereta saya dlm keadaan baik sampai hari ini, x pernah meragam atau2 apa2 masalah, smooth je, bawak laju pun x gegar langsung kat highway..cepat pickup je gear dia..so far pueh ahti la..
      nak kondem proton x bagus, x leh gak kan..before sy pakai persona ni, sy bawak wira ayah saya wariskan pada anak2,kereta tu berusia (1996-2011)???kira ahh sendiri, masuk bengkel berapa kali ??? x sampai lagi 10x. sejak dibeli tahun 1996.ayah sy menjaga eleok2 kereta dia.drive dari terengganu ke jb, dari kl, dari kelantan,perak..dah merata2 kereta wira tu berjasa.itu baru wira la.

      bagi kereta persona bagus la jugak setakat ini,dpt daki highway karak dgn laju..mengalahkan kereta import tepi aku..x merayap rayap nak naik karak tuh. sebab 1.6 Kot hahha..mantap je dia membelok dengan stabilkat karak bila selekoh tajam. adik aku kaki kereta,suka pakai honda,previously dia pakai ford..dia test aku nyer persona, fuh dia ckp..cepat pickup gear dia ni..minyak jimat ooooo..sama dgn wira 1.3 manual ayah aku..aku nyer auto, tapi kalu jem, byk gak telan minyak hahha

      Like or Dislike: Thumb up 2 Thumb down 2
      • nor azlin on Sep 13, 2011 at 7:22 pm

        betul la. saya baru ambik 2 ari dh bnyak prob. hon x function la, reverse sensor rosak la. getah kt cermin belakang terkeluar la.. diorang nie bagi seconhand pnya keta ke??bru 2 minggu bli taw. huhu sangat xp uas ati.. mcm mne nie?

        Like or Dislike: Thumb up 2 Thumb down 0
      • Nabil on Jan 21, 2012 at 4:28 pm

        TO Dato Sri SZA;

        tolong la turun check orang2 dato. ntah2 engineer2 dato masuk ofis bukak fesbuk, budak2 kilang plak pasang kete cincai2. macam mane dorg buat kerja nih.
        tak pon tukar je tagline dato .. PROTON: BUY AT YOUR OWN RISK.

        TO Budak2 proton;

        Korang buat la keje kualiti sket. orang duk maki hamun korang jer dari dulu.takut tak berkat jer.

        TO diriku;

        Sabar je la nabil. rosak ko g repair, rosak g repair, rosak g repair. cukup time, cukup duit bole trade in ko beli la Honda Civic 2.0 I-Vtec

        Like or Dislike: Thumb up 3 Thumb down 0
    • SEKINCAI on Jan 22, 2011 at 11:25 am

      bagus je persona aku, plat aku WUL 71…. baru lagi, mantap & stabil oiii kat selekoh tajam, gear cepat pickup..

      Like or Dislike: Thumb up 0 Thumb down 0
    • insan kecewa dgn produk malaysia on Dec 26, 2011 at 8:36 pm

      aku beli saga flx baru ni. ambil 12.12.2100 jam 7.30 mlm. guna sehari . pg 14/112/11 jam 6.30 pg, cermin keretaq aku pecah seribu. memang kecewa sgtlah lgpun pg tu kena menghadiri mesy kat paka. ptg tu bw ke pusat servis, setelah diperiksa, kerosakan itu dari kilang. sudah seminggu lebih laporan dihantar, namun tiada tindakan dari
      hq. aku tambah kecewa saat ini, cermin tu dah mula terkopak. hari-hari kena hadiri mesy, terpaksa tebalkan muka tumpang kawan. anak2 nak sekolah,baju anak belum beli lg. ingatkan boleh guna kereta baru, tp……… saya minta org yg meluluskan cermin gantian tu, cepatlah sikit, cuba fikirkan kesushan org lain, jgn fikirkan kesenangan sendiri.

      Like or Dislike: Thumb up 2 Thumb down 0
      • Muhammad Kusrin on Dec 27, 2011 at 10:29 am

        Saya turut merasa simpati apa yg telah terjadi kpd insan kecewa. Sememangnya dia harus merasa kecewa pa yg telah menimpa keatas dirinya.Pihak pengurusan atau yg berkenaan wajib mengambil iktibar dan melakukan tindakan segera bagi mengatasi masalah kereta kebanggaan Malaysia ini. Perkara ini juga telah berlaku kpd saya setelah 5 hari saya membeli kereta Proton Saga FLX yang saya beli pada 17/11/11. Masalah yg berlaku adalah kebocoran minyak pada enjin utama dan terpaksa dihantar ke pusat servis yang mengambil masa panjang sehingga 2 minggu. Perasaan tidak puashati pasti ada.

        Saya berharap pihak pengurusan Proton memandang serius perkara ini dan menyelesaikan masalah dgn bijak dan professional. Jawapan ” masalah tu biasalah dan masalah ini bukan selalu cuma 1000 dalam satu”…jawapan ini cuma nak melindungi kelemahan dan tidak professional langsung.! kemudian masalah serius berulang lagi dan lagi…

        Like or Dislike: Thumb up 3 Thumb down 0
        • zolkifflee on Oct 04, 2013 at 12:37 pm

          Saya simpati sangat kpd insan kecewa & Muhammad Kusrin. Kesah saya 14.2.2012 saya beli kereta Proton Saga FLX 1.6 No. AHU 8787 ia itu kereta Proton ke3 saya beli, mula Iswara ACE 8787 pastu Waja AEM 8787- sebab nak sokong barang buatan M’sia – Keta Nasional,sblum tu sya guna Datsun je.MMang ketiga2 keta sya tu ada masalah. Tapi kereta ke3 Proton Saga FLX 1.6 ni lagi banyak masalah. Hari ni bli esoknya driveshaf kiri meragam, pastu absober blakang pulak, remote pintu, puly & blower a/cond.Skrang ni yang saya fedup sangat gearnya pulak. Dah banyak kali repair kat Proton Jln Tupai Taiping tapi tak selesai2 masalah.Sya harap QC Proton tu biarlah buat keja elok2 sikit kalo nak plaggan minat guna produk M’sia.

          Like or Dislike: Thumb up 2 Thumb down 0
  • auctioncenter2u (Member) on Jul 17, 2007 at 8:09 am

    I hope this So-called i-care can be done correctly…..if not Slowly it will become WHOSE-CARE center.

    Good job Proton.

    Like or Dislike: Thumb up 0 Thumb down 0
  • rexis (Member) on Jul 17, 2007 at 8:36 am

    Free check? Interested, where?

    Like or Dislike: Thumb up 0 Thumb down 0
  • mystvearn (Member) on Jul 17, 2007 at 9:16 am

    no timetable on dates and times of check? Or maybe can call them to check at your house :P

    Like or Dislike: Thumb up 0 Thumb down 0
  • Kaboda (Member) on Jul 17, 2007 at 9:17 am

    O these 108 Technicians will be busy as anything, caring for these junks.
    Lets just hope as Joe say walk the talk, though personally I think its throwing money into a coffin.

    Like or Dislike: Thumb up 0 Thumb down 0
  • mycar_stolen (Member) on Jul 17, 2007 at 9:33 am

    I guarantee this is a crap…Proton is another version of Malaysian football team. Malaysia will be a better place without Proton and football team.

    Like or Dislike: Thumb up 0 Thumb down 0
  • Aril (Member) on Jul 17, 2007 at 9:58 am

    mycar_stolen!!! Crap? Where you leave now? if you are malaysian u should not said like that. icare is the good for proton consumer that are waiting this kinda centralize services. for Proton, this is a good next Step improvement.

    Proton..Good Luck

    Like or Dislike: Thumb up 0 Thumb down 0
  • Aril (Member) on Jul 17, 2007 at 10:00 am

    “Malaysia will be a better place without Proton and football team”–> this kinda people should not live in Malaysia..Please go back to your grandpa country. That’s better.

    Like or Dislike: Thumb up 0 Thumb down 0
  • BB (Member) on Jul 17, 2007 at 10:01 am

    p1 is trying to change its immage of quality & services to the public, even it is a litle too late but still a good move. on the other hand, new model need to be launched asap, without new products to boost up its sales, quality & services is meaningless.

    Like or Dislike: Thumb up 0 Thumb down 0
  • Aril (Member) on Jul 17, 2007 at 10:03 am

    We as Malaysian must support our own product what ever it is. dont buy if feel not good, But give support for better enhance, complaint if feel not comfort…so they will slowly upgrade….Example..Proton Waja…P. Window Issue slowly solve.

    Like or Dislike: Thumb up 0 Thumb down 0
  • LittleFire85 (Member) on Jul 17, 2007 at 10:12 am

    Well, mycar_stolen i agree wif u! First class facility, third world management n mentality… Haiz!

    Like or Dislike: Thumb up 0 Thumb down 0
  • xstan (Member) on Jul 17, 2007 at 10:31 am

    Actually, what is wrong if Proton new management intend to improve its service & enhanced its reputation. Should encourage them, yet there are guys liking to curse them…anything they do is wrong. Gosh..u guys really got 3rd world mentality. Imagine cursing a recovering from health fren to death.

    Like or Dislike: Thumb up 0 Thumb down 0
  • mofo (Member) on Jul 17, 2007 at 10:38 am

    Not to flame, but just want to clarify few thing.

    Aril, power window issue has being going out since 2000/01. So as u mention issue resolved, i believe its these few years back. Maybe the facelift version, a version before Campro version introduced. I assume around Yr 06. The “slowly” took about 4/5 years to rectify meanwhile competitor could came out replacement model.

    Indeed, i.care sound good to me as P1 trying to make improvement. However you could blame other as most of us have lost faith with P1.

    Like or Dislike: Thumb up 0 Thumb down 0
  • Aril (Member) on Jul 17, 2007 at 11:00 am

    Im feel sorry those who lost faith to P1 due there unrealiable issue before. But dont write off them…..they improved a lot and keep improve.

    Like or Dislike: Thumb up 0 Thumb down 0
  • Aril (Member) on Jul 17, 2007 at 11:02 am

    Well, xstan i agree wif u! anyhow thats i wanted to say.

    Like or Dislike: Thumb up 1 Thumb down 0
  • NiceCar (Member) on Jul 17, 2007 at 11:04 am

    The programme is good..
    but would it implement equally to all the proton services center in M’sia??

    Proton have to make sure all its service center provide the same service as planned in the origramme to customer!!!

    I had change my wira handle for 4 times in 1.5 years.. every time i change it, the price is totally different.. first charging is about RM75, then 95, 85 and 92.. (including the paint).

    the service center is the same, why the price is fluctuating???
    or i getting cheat???

    Like or Dislike: Thumb up 0 Thumb down 0
  • a doctor seeking new car (Member) on Jul 17, 2007 at 11:06 am

    give chance to proton…
    like i gave my chance to malaysian football
    hahaha

    does this i-care center also willingly to give the services to the old, 1st gen proton saga?

    Like or Dislike: Thumb up 0 Thumb down 0
  • The Unicons (Member) on Jul 17, 2007 at 11:10 am

    Whatever, no matter etc. what Proton makes a move try to do better also some people will ??unhappy?? with it. Sigh………

    Not doing will, they will say government using our money to help (that still can be accept)

    They are trying hard to do better so that government no need to help them via our money also unhappy with Proton,???

    Like or Dislike: Thumb up 0 Thumb down 0
  • The Unicons (Member) on Jul 17, 2007 at 11:13 am

    Whatever, no matter etc. what Proton makes a move try to do better also some people will ??unhappy?? with it. Sigh………

    Not doing well, they will say government using our money to help (that still can be accepted)

    They are trying hard to do better so that government no need to help them via our money also unhappy with Proton,???

    Like or Dislike: Thumb up 0 Thumb down 0
  • moto_moto (Member) on Jul 17, 2007 at 11:22 am

    okey, proton.i give u 1 last chance. BTW, Where is proton BLM?!

    Like or Dislike: Thumb up 0 Thumb down 0
  • szw (Member) on Jul 17, 2007 at 11:27 am

    proton is changing

    Like or Dislike: Thumb up 0 Thumb down 0
  • transformer (Member) on Jul 17, 2007 at 11:29 am

    a good move for P1 to introduce “i.Care”
    hopefully they really care…..

    anyone remember there a version of Green colored ISWARA named “Proton CARES” ?

    they care?

    Like or Dislike: Thumb up 0 Thumb down 0
  • mycar_stolen (Member) on Jul 17, 2007 at 11:42 am

    how many chances do you want to give to Proton? after 20 years++ what do Proton contribut to our motor industry, to the people. I didnt expect a car company to start up and run like a horse, you crawl but Proton never grew up. then how? what happen to the ‘tak apa ‘ attidude? do you think this Proton people really doing thing to provide better services/products for ‘the people’? actually not it is only how they can squeeze ‘the people’ dry. proton and the G never care about ‘the people’ they only care about their profit as long as the people forced to buy proton and the crocs driving CBU Luxury cars with AP’s.

    Now who want to return to their grandpa’s homeland?

    Like or Dislike: Thumb up 0 Thumb down 0
    • zahar on Oct 20, 2010 at 7:08 pm

      come on..1st model of honda,when it climb up any hill,it will go down back..but still,japanese people want to buy it..compare to proton,after 25 years,proton can create its own engine,never rely anymore on any outsiders company..it is a very big improvement from proton.the point is,after sales services.it must be improved,isn’t it?

      Like or Dislike: Thumb up 0 Thumb down 0
  • engtaokia (Member) on Jul 17, 2007 at 12:30 pm

    dont worry guys, give them a break and let them show us what they can really do for us. If this what what i-phone…opps sorry, i-care.. is good, then we support la, otherwise we critic kaw kaw :)

    Like or Dislike: Thumb up 0 Thumb down 0
  • NoToLowQuality (Member) on Jul 17, 2007 at 12:31 pm

    Aril
    “Im feel sorry those who lost faith to P1 due there unrealiable issue before”
    u feel sorry for those who lost faith for Proton… ha ha ha… i feel really deep sorry for those who STILL HAVE FAITH for Proton.. They never learn… haiz…

    Like or Dislike: Thumb up 0 Thumb down 0
  • Aril (Member) on Jul 17, 2007 at 12:31 pm

    Never Grew? It actually Grew but still need to improve.

    Waja..Gen2..Neo…Savvy = Grew

    Quality = Need improvement.

    Dont complaint here. If gentle enough go straight to proton i care..:)
    Over there can complaint. But only start operate at 21st July…..hehehehhee

    Like or Dislike: Thumb up 0 Thumb down 0
  • Aril (Member) on Jul 17, 2007 at 12:35 pm

    If got any PROTON issue in this web, sure got People who are only can make their statement but never go straight to proton itself. APA INI ORANG…………

    I dare you to go to Proton i Care. That is the correct place………….

    Like or Dislike: Thumb up 0 Thumb down 0
  • Aril (Member) on Jul 17, 2007 at 12:37 pm

    NoToLowQuality

    “i feel really deep sorry for those who STILL HAVE FAITH for Proton.. They never learn… haiz…”——-> Fine. You can change your NATIONALITY…..:)

    Like or Dislike: Thumb up 0 Thumb down 0
  • fastcx (Member) on Jul 17, 2007 at 12:47 pm

    As for the free inspection, during proton carnival that held in Shah Alam last month had free inspection with free in car fire extinguisher. If you ever read newspaper, you wouldn’t ask “Where is it?”. as for why different SC have different price, for 1st, is that SC a dealer SC or official Proton/Eon SC? there’s difference, n tat’s wat proton screw up some how. Price different is from the owner of the dealer SC. For tat, u can blame Proton for not unify their SC. now you have i.Care, if any user have any complain, just call. And if you want to know where they will have free inspections, just call and ask. 1-300-880888

    Like or Dislike: Thumb up 0 Thumb down 0
  • fastcx (Member) on Jul 17, 2007 at 12:49 pm

    For more information, go to http://www.proton.com/about_proton/press/full_details.php?intArticleID=217

    In there, they mentioned the service starts 21st July 2007

    Like or Dislike: Thumb up 0 Thumb down 0
  • azrai (Member) on Jul 17, 2007 at 1:12 pm

    It is a good effort by Proton to win customer back. They should be doing this 10 years ago. listen to what people want and need. I hope their next new models will be based on market study and survey. No good selling thing for niche market. Their chinese forray is also a good move. Very2 good.

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  • mycar_stolen (Member) on Jul 17, 2007 at 1:28 pm

    Aril said,
    July 17, 2007 @ 12:37 pm

    NoToLowQuality

    “i feel really deep sorry for those who STILL HAVE FAITH for Proton.. They never learn… haiz…”——-> Fine. You can change your NATIONALITY…..:)

    I dont understand why people who hate proton need to change their nationality, actually it is Proton is main culprit of this pure insult of human motor industry. the world most expensive car which equal to rotten product.
    ‘USD 15000 FOR A CRAP METAL JOINT TOGETHER WITH WHEELS aka WAJA’

    Proton is not good enough to be called a Msian produc, just like Msian football team doesnt have the dignity to don Msian jerseys.

    Another insult for other Msian, yes we are celebrating our 50 th Merdeka celebration but we do not need two defeats with asme margin
    5-0 , 5-1 can spot the numbers 50 years mean defeat 5-0.

    Malaysia doesnt need to have own car make, as well doesnt need to become a host. err..very embarassing host like Proton rotten products.

    Like or Dislike: Thumb up 1 Thumb down 0
  • a doctor seeking new car (Member) on Jul 17, 2007 at 1:46 pm

    aiyaa..
    please only talk proton laa
    the national football team is another story
    even both are similar..

    20 years ago i am proud with the national football team
    20 years ago i am proud with proton (my first car was proton saga mitsubshi edition maa)

    now.. both are crap

    Like or Dislike: Thumb up 0 Thumb down 0
  • tokmoh (Member) on Jul 17, 2007 at 1:59 pm

    NoToLowQuality said,

    July 17, 2007 @ 12:31 pm

    Aril
    “Im feel sorry those who lost faith to P1 due there unrealiable issue before”
    u feel sorry for those who lost faith for Proton… ha ha ha… i feel really deep sorry for those who STILL HAVE FAITH for Proton.. They never learn… haiz…
    ———————————————————
    I learnt that MD SZ is an ex-Petronas staff. And ALL Petronas staff can be immediately associated to having CLIP quality in their work:
    Cohesiveness
    Loyalty
    Integrity
    Professionalism

    I suppose, that explained why I’ve seen a difference in attitude in Proton ever since he came in. Kudos to SZ for another effort to constantly redeem Proton’s image. All he needs now is the co-operation from his staff in Proton now. Will it work? Well, this is something only time can tell. So I’m nt gonna say any more than that. I wish them all the best.

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  • aesthari (Member) on Jul 17, 2007 at 2:01 pm

    i.Care. Sounds good, hope it doesn’t become i.don.Care or i.Care.NOT over time.

    a doctor seeking new car:

    I agree with you, 20 years ago, Proton Saga was the pride of our nation, 20 years later, today, and it has ironically become the shame of our nation. It’s a shining symbol of how far Proton has gone over the last 20 years; NOWHERE.

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  • cbljkkj (Member) on Jul 17, 2007 at 2:02 pm

    It is a brave attempt at relieving customers with after-sales service and reassurance. I’m not saying it would work..but all the best to them.

    What I can say bout them is at least they’re trying. Seems the money consumers put into the cars are at least going somewhere (thats if this service is free of course)

    1)

    One thing i noticed bout reading the comments above. I feel it is very rude to tell people to “return to their grandpa’s country” and “change nationality”. Don’t forget that Bumiputeras here in Malaysia all originated from somewhere else too. So please bear in mind that that statement projected a racist thought. I find it very offensive.

    2)

    Everybody is entitled to their own opinion. Some may drop a nice comment and some may complain but if the product is bad they should have all the rights to rationally discuss about it (with real facts of course, not mindless ramble)

    I personally have had ok and bittersweet experiences with my Protons and if this service can really prove itself useful and beneficial, my next SOS call will be to them. Don’t say I never gave them a chance to prove themselves.

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  • Prem3377 (Member) on Jul 17, 2007 at 2:05 pm

    i m tired of defending proton..i dont want to relate our useless football team…i dont wanna just say anything and flood this blog and pity paul who later have to clean up all those crap and waste his time..i m gonna stick to da topic!!

    good effort by proton..hope they keep their words…and i really hope the next car will eventually leave the bashers speechless…come with a good product and maintain the effort…more good products needed!!

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  • tokmoh (Member) on Jul 17, 2007 at 2:06 pm

    moto_moto said,

    July 17, 2007 @ 11:22 am

    okey, proton.i give u 1 last chance. BTW, Where is proton BLM?!
    ————————————————–
    There is something called “UNDER DEVELOPMENT” stage in producing a car. Unless of course, if u want Proton to be a cheap baistard like the “other national car manufacturer” which only photostat cars from its parent company.

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  • Infinitt (Member) on Jul 17, 2007 at 2:10 pm

    Proton is improving from its product quality, performance and services since DZZ took over. He not only ex-Petronas, he also ex-UMW. Just wish them all the best. Thumb up Proton !!

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  • mycar_stolen (Member) on Jul 17, 2007 at 2:33 pm

    I learnt that MD SZ is an ex-Petronas staff. And ALL Petronas staff can be immediately associated to having CLIP quality in their work:
    Cohesiveness
    Loyalty
    Integrity
    Professionalism

    this is also another crap, I’ve been in oil and gas quite sometime..but Petronas people is the most unprofessional, you know semi-G.
    useless everything also want to cut cost…
    no wonder la same thing happen to proton

    at the time the poeple suffer 30 cents petrol hike,
    petronas people enjoy bonus of at least
    6 months for the last 3-5 years…

    exxonmobil/shell/conocophillips/caltex/hess all better in terms of ethic and pro level. petronas lots of gossip and politics like proton

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  • Aril (Member) on Jul 17, 2007 at 2:33 pm

    cbljkkj,

    Correction….They came by themselft and stay thousand years ago but others brought by someone and stay….64 years ago…Can u see?? Great work PROTON

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  • razor_clawzz (Member) on Jul 17, 2007 at 2:35 pm

    Eeee? Suddenly no news about the progress of Proton’s joint-venture with Volkswagen, then things like free car inspection offer comes up?….haiyor….Proton stocks went up when the fake news (Proton and Volkswagen partnership a success!) aired. Papa Jahat song should be changed to Proton Jahat

    Jahat,jangan Proton jahat,
    Jangan Proton nakal sangat
    Mama (Dtk Rafidah), Jangan mama suka
    Jangan mama tak terleka…

    hehehe don’t take me seriously la. Can flame me back no problem, because I’m not like Proton. Don’t be an extremist okay ~

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  • m_hael99 (Member) on Jul 17, 2007 at 2:48 pm

    First of all, we are all Malaysians and we would like to see Malaysia progress in everyway we venture into. To ask another fellow Malaysian to go back to own grandpa country is very rude and so unMalaysian. However, I also I agree that those who have lost faith in Proton (I am one of them), should not have ditched p1 into the drain just like that. I am in fact kind of impressed with the reforms made since the new management so far. Can anyone tell me that there is no changes? I don’t think so. There are indeed changes but the reforms are not fast and efficient enough to remove all the past mistakes or change the rakyat’s poor perception of p1. I think the new management deserves our support or rather our sympathy. Who wouldn’t want to be proud of our own country’s product and services? =)

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    • zahar on Oct 20, 2010 at 7:11 pm

      yeah..they’d already made changes but still not fast enough to catch latetst technolgy from others..give chances,malaysian…

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  • Aril (Member) on Jul 17, 2007 at 3:22 pm

    m_hael99 ,

    I dont think that is rude. Make this clear..They blame their own country product, not supported, heavly used bad word, so it same like blame at their own country……..They also said something bad to GOV….What is this??? So??

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  • Joe Ooi (Member) on Jul 17, 2007 at 4:13 pm

    Proton will also set up 34 mobile service teams consisting of 108 technicians to offer free vehicle inspection to customers.
    ————
    Free vehicle inspection?

    How about free service?

    How about free change of defective parts (those suppose lifespan not limited to warranty period, e.g. pwer window shall be more than 5 years instead on average it is 1 year)?

    As usual, like to come out with rosy news – hope it is genuine not “hot-hot chicken shit only” (hangat-hangat taik ayam). Don’t tell me after two month, the 24 hour hot-line also no one pick up or “tiada dalam perkhidmatan”!

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  • protonian (Member) on Jul 17, 2007 at 4:14 pm

    haha…another stupid move by P1. Tell you wat P1, watever you do is just a waste and will keep the pain in your own ass. Thats it. We as a person who respect quality wont tolerate with such rubbish car produced by your rubbish plant,rubbish people and rubbish material. Only poor people can kena buli from you guys. Puuikk!!!

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  • LittleFire85 (Member) on Jul 17, 2007 at 4:21 pm

    Aril, If u bought a item to use, everytime rosak here rosak there.. U give the money to their service center, buy spare parts, service.. Not remember u have to also pay loan.. Ur gaji is low, only a few thounsands a month, but P1 car like Waja cost RM60k, u loan 9 years which is almost RM600-700 a month. not to remember the fuel, house loan, ur GF or wife and also ur mouth.. U pay so much for a car which quality sucks, spoilt all the time, wasting ur time n ur money for so long.. dont u think u wanna bash P1? If u own 1 P1 like wira then u will know.. Most ppl who bash P1 is the customer who used before P1 products.. I used from P1 saga, iswara, Wira n Waja.. I can tell u the most proud car i drive is SAGA. The rest sucks!

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  • Joe Ooi (Member) on Jul 17, 2007 at 4:25 pm

    Aril said,
    July 17, 2007 @ 3:22 pm

    m_hael99 ,

    I dont think that is rude. Make this clear..They blame their own country product, not supported, heavly used bad word, so it same like blame at their own country……..They also said something bad to GOV….What is this??? So??
    ————
    If they said bad and it is the fact, then G or P1 have to accept it with open arm and improve it! If I complaint about bad service by rubbish truck collector for not collect rubbish one month, then they have to take action to clear it!

    Simple fact you also can’t distinguish? Of course certain G dept do a good job like Putrajaya Hospital with first world facilities come with first world service mentality with tender care to the patients, credit should be given to them because they deserve it!

    Do crap job also demand praise for the sake of because it is Made in Malaysia! So, I sell kereta lembu to you with made in Malaysia sticker at RM 500K, you have to buy it to support Malaysian product? If you don’t buy, then I can accuse you not support made in Malaysia kereta Lembu? Not patriotic and no pride about kereta lembu? Ask you to migrate? Very pathetic argument!

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  • Aril (Member) on Jul 17, 2007 at 4:39 pm

    to LittleFire85 said,

    U just 20 year old..manage your money..dont buy if not effort…..Complaint if got rosak..Now they learn, Now they improve and still….Fyi, im using from saga, now iswara, wira (brother), waja (brother)…

    Joe Ooi

    Dont buy Kereta Lembu..Buy Proton. If no money…dont buy..So?
    If got extra money but dont want buy proton…its okay..but dont blame them, dont blame GOV just of their previos error. hour economic not good, if their build a very2 good car, suremalaysian not effort..expensive sana sini..then their cut cost so malaysian can buy…for sure cut cost got sana sini kurang..but now they improve..got airbag..abs..disc…..HL and standard…nothing to add

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  • Aril (Member) on Jul 17, 2007 at 4:42 pm

    For sure got Sana sini Rosak..Coz barang murah, if barang mahal…kereta mahal..org complaint pulak kenapa kerata MAHAL……this all about our economy…Now Ringgit is better….can buy good material in reasonable price…So they (P1) can make a good car in budget price……Understand ALL??

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  • xstan (Member) on Jul 17, 2007 at 5:10 pm

    LittleFire..I own (coz I paid off) 3 Proton type & I find no faultiness. My co’s Proton also no problem. Boy was I lucky for not buying Korean made car like my bro in law & frens. Hell lots of problem..adding the parts is hell lots of expensive & the Hyundai & Kia car gonna to say in garage for hell lot of months coz no parts avaialble. Worst is only 3 years +. No to mention my unlucky fren who bought 2nd hand City now suffers as he has to pay for Gear problem in cash amounting RM27K.

    So u tell me..LittleFire just spend what u can afford so u have no complaint there. Present Protons (since 2006 model) has not much problem lately. If u cannot afford one Continental car or Japs, just simply hope Proton improved. If u cannot afford Waja, so stick with Saga lah. As said u r lucky chap u didnt get Koreans or Continental then,,u go burst then. FC for Koreans lagi expensive.Imagine Waja RM60K compared to City RM79K. RM19K differences u can save up for minor repair that couldnt cost more than RM1K.THINK & be RATIONALE.

    Noticeable, there is growing number of Proton fans lately , speak of the improvisation of its credential & reputation.

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  • Joe Ooi (Member) on Jul 17, 2007 at 5:17 pm

    Aril said,
    July 17, 2007 @ 4:39 pm

    Joe Ooi

    Dont buy Kereta Lembu..Buy Proton. If no money…dont buy..So?
    If got extra money but dont want buy proton…its okay..but dont blame them, dont blame GOV just of their previos error. hour economic not good, if their build a very2 good car, suremalaysian not effort..expensive sana sini..then their cut cost so malaysian can buy…for sure cut cost got sana sini kurang..but now they improve..got airbag..abs..disc…..HL and standard…nothing to add
    ————–
    Actually there is no real improvement by P1. Now they got airbag, ABS, EDB, etc because P1 are force by market force to provide these features in order for their products to be saleable. What all these ABS or airbag thingy is already enjoy by consumers for other brand within same range, and to be more specific P1 already provide this feature to export market long ago!

    The only thing they know how to do in the past is how to squeeze consumers dry with low quality but relatively high price car! Now they learn the mistake for taken for granted as treated bolehland consumers unfairly as it is well known facts NAP make it become captured market for P1.

    MD SZ initiative is laudable, but since bolehland consumers not bitten once, but for the past 20 years++. It is time for P1 to get backlash from the consumers, and P1 deserve for it for what they have done to consumers in the past. It is a big task for P1 to repair this seem irreparable damage and about consumers pessismistic perception toward P1!

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  • Joe Ooi (Member) on Jul 17, 2007 at 5:29 pm

    xstan, agree with you about Korean car, my friend have a similar comment. There is used Hyundai Sonata 2.4L year 2004 selling for RM 45K++ but difficult to get buyer!

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  • acbc (Member) on Jul 17, 2007 at 6:17 pm

    Aril,

    Actually, just because some of us chose not support Proton because of their past mistakes doesn’t mean we should change our nationality! You are just like that pesky Nor fella.

    People criticized Proton because for 20 years plus, they conned our hard-earned money with poor quality cars (some even caught fire). If 1 or 2 years, many will still give chance to Proton. But, 20 years? No way… I rather spend a little bit more and rest assured my car will run for the next 5-10 years. Example is my 18-year old Mitsubishi Galant Super Saloon. After that long, the power window still works! Try that on my bro’s ’07 Gen2… replaced twice in 6 months!

    So, national product or not… if it doesn’t deliver, people will lose faith. If a national product delivers, people will support it. Just like the Koreans. They love their cars so much until they criticize makes from Germany and Japan. True enough. Koreans can build and deliver quality cars and very low cost. Can Proton do this? My take? Nah! Maybe another 20 years of protection, they may *improve*.

    Remember this… being patriotic doesn’t mean u need to support your own product (especially a flawed one). You can always support other things like pushing the Government to introduce BioDiesel (made from local palm oil) to all petrol stations by end of 2007. Or perhaps, offer customers an option to convert regular petrol-powered cars to hybrid or full electric. I’m in for full electric. Why? A full charge only costs RM 5 to last up to 300kms. This way, TNB will have supplement income to overcome any price hike in the future.

    By right, all GLCs should be allowed to introduce alternative fuel cars. Example:

    TNB: EV (electric vehicles)
    MPOB: BioDiesel
    Petronas: NGV

    But, seriously… I don’t think they even bothered because alternative fuel will kill off Petronas.

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  • Aril (Member) on Jul 17, 2007 at 6:27 pm

    acbc,
    Not support 1 issue, but then kaw2 hentam….what of this? every topic about proton the same person came and hentam kaw2……..so my early comment make sense to u?

    If dont support at least dont blame….TAK PUAS HATI CAN GO TO PROTON>>>>DONT JUST TALK OVER HERE THEN BALIK TIDO. IM MALAYSIAN SO WILL HURT some others feeling too……

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  • Aril (Member) on Jul 17, 2007 at 6:34 pm

    im totally a proton user……wanted a 99% quality car..merc..bmw..honda..toyota? untill my last breath will not have a car due average malaysian ppl got small income.
    So Proton realize their vision and mision to have their own car…….can go every where because it’s cheap. So you can expect this small2 problem that their are still improve it. Nowdays we dont hear a big problem from proton consumers for 2006 model……Maybe got but less….Give PROTON a chance to make us proud in future. Give support, dont blame….report to them for some error…..Nothing to add

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  • LittleFire85 (Member) on Jul 17, 2007 at 6:47 pm

    Anyway did i say i am only 20 years old? I think u forget to ask the Waja Auto gearbox, Savvy AMT gearbox is how much? I already seen a lot of faulty auto gearbox. U dont know people who work in the service center.. Haiz, 10k++ for a new gearbox.. Why p1 spare part is cheap, is not the new 1, but from chop shop! anyone here know that the chop shop secondhand quality are more better then P1! Ask them, anyone here still using OEM proton absorber? Even engine, gearbox all swap with mitsubishi! Why korea spare parts are expensive, coz only one ppl monopoly the market, no chop shop from korea. P1 is cheap coz a lot of competitors n fakes! Ok, see ur brother WAJA at his dashboard, i bet they are paints already gone! 1 word proton, cheap quality, high price to earn more! Proton survive becoz of mitsubishi n chop shop, if not they more die earlier! Even my Wira swap wif GSR turbo before! but coz got gf, swap 4G93 SOHC auto for her to drive.. until now no problem.. 5 years ago.. 4g15p SOHC caburater, FC sucks, no pickup, casket sentiasa pecah makan air, coil rosak, power window rosak.. bla bla bla.. Swap mitsubishi half-cut, power more, adjustable absorber, FC more better, dashboard good quality, auto air-con.. Where u got all this from P1?

    If proton so great, why they want VW to collaborate wif them?!? VW coming in, means that proton is losing the market! If proton so successful, i think he is the one who is buying VW share, but not otherwise! The market already shown what proton is! Aril, u just kena smokescreen by them! LOL!

    xstan, ur friend city second hand gearbox only sell RM3k at chop shop. Even buy new also dont have warranty, why not buy a secondhand or fix it at gearbox factory near selangor? U buy a new P1 car from 2006, so wait for another 3 years and c! I bet ur interior quality will deteriorate first fast! especially WAJA dashboard! My wira also after 3 years problem starting to come, not mention most P1 car problem come after 3-5 years! That why they put 5 years warranty! Anyway, 19k difference is more compare the time u went into mechanic shop, FC sucks. N one more thing to tell u, waja depreciation is more then Vios. for 03′ vios still selling RM60k (20k less), 03′ Waja only left RM30k (30k less).. Well i think ur 19k is a lot of difference, when add the money on wear n tear and reselling value?

    Anywayz ur friend buy korean cars are stupid, coz korean car second value sucks! Haha, KIA spectra 06′ now only sell RM36k LOL! See how much u lost! almost 50% gone! Only 1 car which FC is good from Korea, new sonata with CVVT. I am a car salesman, mechanic for more then 5 years before, so who seen more cars then anyone here? Even porsche GT2, Evo9, subaru impreza n jaguar XJ i have drive before.. :P

    Even Volvo, merc got ppl patrol to fix their car if got problem on spot.. P1? 24-hour breakdown services? Naa.. just ask kereta tunda to drag ur car into the service shop n let those armature mechanic to fix ur car the next day.. Anyone want to bet wif me, if this is not the reality?

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  • Aril (Member) on Jul 17, 2007 at 7:07 pm

    LittleFire85,

    Auto trans is so sensitive….every 1 year must change the oil laaa……pakai sampai mati memang rosak laa….

    Seriously my brother Waja still ok….Only old issue which power window problem that everyone talk about…..change already to the enhancement product from proton…Problem Solve

    Proton base on Mitsu last time…that’s y u can easily change the engine (this guy wanted to show his turbo lerr)….now for the campro the quality improve……You just 40% people who are always blame….but thats fine, in future u will know…

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  • a doctor seeking new car (Member) on Jul 17, 2007 at 7:19 pm

    aiyaa…
    i think paul wrote about proton i.care
    now its become proton what do you care…
    please la stop fighting over proton
    it’s useless anyway

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  • proton.GL. (Member) on Jul 17, 2007 at 7:38 pm

    friend use to have kancils radio not function, nobody care, (under warrenty)
    another friend have kancil door sagging ,nobody care, (under warrenty)
    people with proton with some faulty part , they care- (under warrenty)

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  • gman (Member) on Jul 17, 2007 at 7:56 pm

    Aril is blatantly insulting. A little more manners would be very much appreciated. It’s not nice to call someone a little girl, i’m quite sure there are much more polite things to say.

    Actually having a centralized customer service system may in fact be a good idea, but the point is, is the implementation going to be satisfactory? A lot of times the idea is great but the implementation is absolutely rubbish. For a change, I actually would like to see this work out.

    BTW auto trans aren’t bad if you bother to take care of them.

    I would buy proton IF they had a model that was a looker, with performance, and reliability, but even Mercedes had a QC problem some years ago with the E-Class.

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  • jeanloo (Member) on Jul 17, 2007 at 8:13 pm

    i.care = i don’t care kot.
    I booked my LMST, 4 months d still can’t confirm the delivery date.
    Called i.care, to my suprice, delivery system by proton edar is based on fair allocation. They told me each outlet is allocated a number of cars a month, so it’s fair to all. Is it fair to customer? Delivery should be base on First In First Out basis right? Don’t tell me you can’t do that, all you need is a PC and internet connection.

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  • cetait (Member) on Jul 17, 2007 at 8:19 pm

    Aril, this is an automotive blog, for discussing matters relating to such. If you want to engage in racist trolling and demonstrate your poor understanding of both history and basic manners, maybe you should take some of your own advice and go elsewhere.

    As for Proton’s plan, it’s a good idea in theory, they will need to invest seriously in it however and not do it just for show. It has the potential to improve their image, but if they don’t do it right it will backfire embarassingly.

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  • Siemens (Member) on Jul 17, 2007 at 8:21 pm

    Aril, Joe two of you have great views perhaps i suggest!!!

    ARIL you should work in proton in R & D or wat so ever stop all, hopefully one day JOE will come to you and tell you “Yes P1 has improved, and asking you for a discount to buy the upcoming model?” isn’t that problem solved?

    I personally think is not the P1 fault, is the all P1 partnerships suck like hell and great “vacuum” (suck a lot water) to produce a so-called new power system for waja,(in year 99/00 before launching it) n see now what has gone wrong??, P1 just never care their quality, they

    NEVER HAVE

    THE QUALITY & SKILLS TO DEVELOPED IN R&D…….

    Everything new product in this world need R&D (Research & Development) then testing and market it… If P1 really wish to go on their own, perhaps should find themselves some good engineers and researcher. Is never gonna be cheap to test and fail n test n fail then research it takes time n manpower as well.

    So i suggest should P1 MD or the G think of JV with currently VW to abstract their technologies n skills into P1, at least some reliable manufacturers n get some new partnerships, like WAJA headlights from AL great light, and the bulbs from Philips great bulbs, n etc….

    GET MORE RELIABLE PARTS & PRODUCTS MANUFACTURER IF POSSIBLE DESIGN YOUR OWN (P1) make sure is up to standard!

    Safety & Intelligence systems e.g. ABS, AIRBAG, EDB, all these has been decades STANDARD features to install in a car. Just like your airconditioning system. WHO WILL BUY A CAR WITHOUT AIR-COND IN M’SIA. Just to cut some cost to give Msian a chance to own their national Car, so all these features are not installed. Agree?

    RM looking good? Not P1 looking good! you Not the MD in or the powerful G what can u do with the quality or pricing the product? Who doesn’t want to earn more?

    TO ALL OF YOU WHO DRIVE A PROTON (also who’s not) found in saga,wira,waja,gen2,neo, n perdana not sure…n savvy also not sure… sick of such a design for a car….

    LOOK UP YOUR THE SIDE OF YOUR WHEEL WHERE YOU PUMP PETROL IN…. YOU FIND THE PIPE OF YOUR PETROL GOES IN THE TANK….. INTERESTING?

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  • Frostfire (Member) on Jul 17, 2007 at 8:52 pm

    To me, I will continue to support proton if they keep improving. My parent own a Wira, very happy with it..my friend owns a Satria SE, very happy with it compared
    to her wife Kia Spectra which is underpower and not good FC..i have even drived my friends Satria Neo,it is a very nice car to drive and is a nice looking car..i even
    going to buy a new waja campro and convinced my gf to buy savvy AMT..

    Sokonglah barangan tempatan and stop bashing proton now! If you had bad history with proton just let bygone be bygone! Start having a happy life and dont think too much about bad memories! Even if you said proton cars 5-10 years ago not so good in terms of quality,but the car still capable to go from point A to point B what?!

    All the best Proton!

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  • proton.GL. (Member) on Jul 17, 2007 at 9:06 pm

    -inspection-

    well if u re good at car , can perform this at home by yourself,

    unless its plug in diagnosis

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  • J (Member) on Jul 17, 2007 at 9:44 pm

    I think all of us here hope Proton cars will be something we are proud of. We need to support but wisely. Constructive critics should be welcomed.

    Let’s hear some feedbacks from those who experienced i.care service after sometimes.

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  • acbc (Member) on Jul 17, 2007 at 9:46 pm

    Aril,

    Who said auto gearbox must change oil every year? If like that, gearbox kaput already, U must change ATF (auto transmission fluid) every 20,000kms for normal driving or 15,000kms for hard driving (especially turbo-charged cars).I change ATF almost 5 times in 1 year.

    As for Campro… I’m sure Proton can improve it but they are taking too long to do it. If like this, how to make money and survive? In business, the longer u take to do R&D, the faster your competitors will kill u. However, since Proton is 100% protected by G… they don’t have to worry… AT ALL!

    I’ve studying the S4PH for some time now and some how, somewhere… it looks exactly like a 4G92! Heck, even the mounting position is the SAME!

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  • kei9 (Member) on Jul 17, 2007 at 9:47 pm

    no car, no need to bother but good effort though….

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  • Siemens (Member) on Jul 17, 2007 at 10:32 pm

    ok

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  • Joe Ooi (Member) on Jul 17, 2007 at 10:56 pm

    J said,
    July 17, 2007 @ 9:44 pm

    Let’s hear some feedbacks from those who experienced i.care service after sometimes.
    ———————–
    For today dated 17 July 07., PT blog put up photos with 1 + 8 guys from P1 give “BIG SENYUM KAMBING” for their launch of i.Care!

    There are at least 3 likely scenarios: –

    After sometimes, say few months down the road, one of the likely scenario is: –

    When call i.Care 24 hour hotline – “Harap maaf, nombor yang anda dial sudah ditamatkan perkhidmatan”!

    So no feedbacks dude!

    Another scenario is: –

    What you hear feedback from the i.Care is not from the customers, but the mechanics who handle it – “aiya, banyak kerja dan konsumer banyak bising 1001 macam masalah ….. bla, bla, bla … tak tahan lah kerja kat sini tiap-tiap hari kasi konsumer screw backside upside-down saja tu”

    Hopeful scenario is: –

    “The i.Care centre perform their task with full dedication and professionalism in serving the consumers up to their highest expectation!”

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  • LittleFire85 (Member) on Jul 17, 2007 at 11:24 pm

    acbc, yup u get it right! But for the P1 service center they only change auto gear oil after 40’000KM! Well, sucks man.. When the oil drain out, is dark like chocolate.. That why last time P1 Auto gearbox so many problem.. Why our car need more faster change.. Is the climate, we r in tropical country which is hot n cold.. lubricant cant stand for high temperature.. That why in African or arabian countries they often change their lubricant.. The manual P1 get is from Japan, they are more cooler then us; that why their car can last longer then us..

    Anywayz the 4g92 n S4ph is almost the same.. just the wiring/ignition system is not the same. S4ph use 2 independent coil, while 4g92 use only 1 distributer coil. If got 2 coil, means more better power to the plug, so in return more better ignition+FC. Anywayz SOHC 4g92 have 2 different version 1 is on the left side n right side mouted.. The old 1 is right side mouted (gearbox at left side).. P1 wira is using the old version, while in Japan they already mouted on the left side due to stability problem.. for the S4PH is mouted on the right side if i not mistaken.. This is done becoz the Auto gearbox normally are more heavier then the engine, that why they are putting the engine on the driver side to stable the car on cornering.. This is what i heard from my senior mechanic (maybe is wrong information, just for reference)..

    Anywayz aril, i already sold that GSR turbo.. so no more show off.. T.T
    Anywayz if u want to modified to auto, use the SOHC 4g93 engine blok with 4g92 piston head.. The torque is high man, even go over ipoh highway hill also no problem, i tested without putting down my O/D off.. totally a breeze.. If manual i would prefer DOHC engine..

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  • LittleFire85 (Member) on Jul 17, 2007 at 11:27 pm

    Anywayz Aril, In future maybe i will support P1 ( IF VW TAKEN OVER THE MANAGEMENT) Hahahah! 1.4 TSI Twin turbo charge engine in my Satria GTi! Dreaming..

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  • LittleFire85 (Member) on Jul 17, 2007 at 11:30 pm

    Sorry, “S4PH is mouted on the right side if i not mistaken..” I think is on the left side, like the japan new mitsu lancer..

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  • Joe Ooi (Member) on Jul 18, 2007 at 12:05 am

    Unconditional support P1 if VW take over! If still no change of ownership like today, “unconditional surrender”!

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  • Joe Ooi (Member) on Jul 18, 2007 at 12:21 am

    Thousand years ago, “Perak man” – likely Orang Asli

    500 years ago, Hang Tuah aka “Hang Too Ah” and Puteri Hang Li Poh – Chinese muslims send by Admiral Cheng Ho to protect Malacca sultanate and also let to Malacca Nyonya culture.

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  • cbljkkj (Member) on Jul 18, 2007 at 12:33 am

    lol, good one Joe Ooi.

    I certainly hope Proton can better themselves with this service, regaining some grace if any. This would probably be one of their only ways of giving back to the consumer so they would have to do it very well.

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  • nizam80 (Member) on Jul 18, 2007 at 1:02 am

    Prem3377 said,
    July 17, 2007 @ 2:05 pm

    “good effort by proton..hope they keep their words…and i really hope the next car will eventually leave the bashers speechless…come with a good product and maintain the effort…more good products needed!!”

    __________________________________________________________________________

    Prem3377, bashers will always be bashers. The question is, whether they bash sensibly or just simply practice mindless bashing. From what i observe nowadays, the bashers at Paul Tan are sensible enough. Their rambles are usually based on their bad experiences with their Protons, and i’m talking bout old Protons here (possibly before Syed Zainal’s era). We can’t blame them though. However, this is where a service like Proton’s i-Care can play a role and probably make them realize that Proton are trying to ‘pujuk’ their customers back. For me, if its true that they’ll be going around in shopping malls, i’ll definitely ask them to go check on my car, just to observe their service.

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  • Goniothalamus (Member) on Jul 18, 2007 at 2:03 am

    Aiya… so much talk la this post..

    The topic by Paul is about car, and the service offered by Proton…

    But the continuous topic including orang asli, hang tuah, bla..bla.. pity to Paul.

    Gaduh tak habis2..

    Proton is just about car. The faulty is by human, the G, greedy, bla..bla..

    Now 2am already, i think sleeping is better. Tomorrow morning i drive my lovely car again, hahaha……

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  • Prem3377 (Member) on Jul 18, 2007 at 2:17 am

    acbc,

    are sure gen2 got power window problem and twice in 6 months???are u really sure??cause proton has been gathering information bout their product failure from customer and mechanics..i bet the person would have change it in any mechanic workshop cause it is still under warranty..but when i took my gf’s 07 gen2..in glenmarie..some proton technician was asking me man questions bout the car and what i felt bout it..he said this year gen 2 has no power window failure so far..i mean in year 2007 and power window have 3 years warranty!!so this year model no one claim yet…and gen 2 power window doesnt use the same mechanisme as waja…learning from mistakes than is!!so if you are telling the truth means i dont mind maybe the proton technician is lying..and surely will be my next question to him…but if you are not telling the truth pls stop creating rumours!!

    any1 having a gen2 with power window failures??just wanna know…

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  • Prem3377 (Member) on Jul 18, 2007 at 2:21 am

    bet the person wouldNT have change it in any mechanic workshop cause it is still under warranty

    correction for the above comment of mine..

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  • nizam80 (Member) on Jul 18, 2007 at 2:31 am

    Prem3377 said,
    July 18, 2007 @ 2:17 am

    “any1 having a gen2 with power window failures??just wanna know…”

    _________________________________________________________________________

    Kind of wierd if a ’07 Gen2 having power window problems. My friend owns a ’05 Gen2, and so far has no problems with his power windows.
    Anyway, Goniothalamus is right. Better go to sleep, its 2.30 am already. However, i can’t sleep as i’m wondering how can a topic regarding Proton’s i-Care can draaaag on until it involves Hang Tuah, 4G92, 4G93, engine mountings, football team, etc etc……….

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  • cbljkkj (Member) on Jul 18, 2007 at 5:32 am

    The weirdest thing about common failures is that it varies cars vary. Sometimes the later batches have more failures than the first batches. I guess it all depends on which batch had some things that weren’t up to quality or just plain bad luck.

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  • cbljkkj (Member) on Jul 18, 2007 at 5:34 am

    typo in my last comment for the first sentence. What I meant to say was that the common failures in every batch and car vary. Its 5.30am and I apologize for my grammatical mistake.

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  • Infinitt (Member) on Jul 18, 2007 at 8:34 am

    So far i also never heard of Gen2 power window problem.. hmm just curious

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  • acbc (Member) on Jul 18, 2007 at 8:37 am

    Prem3377,

    Yes. First incident was due to improper installation at factory. However, I suspect his ’07 Gen2 is not even made in 2007. More like 2006 model left to baked under the hot sun at Glenmarie which also explains why some of the plastic interiors started to fall off after 2 months of usage.

    And 2nd incident was due to faulty motor. In both incidents, they are covered by warranty. Then again, u need to call the service centre and make an appointment so they can order the spare parts for u in advance.

    Pls note, even my sister’s MyVi (1st production batch) had numerious QC probs ranging from popping out interior plastic parts, leaking front absorber, warped disc rotors and even water leaks! WTF?????

    The worse was warped disc rotors, it took the service centre more than 3 weeks to replace it citing lack of spare parts.

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  • BanyakMasukWorkshop (Member) on Jul 18, 2007 at 9:04 am

    i dont own a proton, but a continental. to be honest, my proton ownership experience has more or less been the same as my conti experience. I have had very little problems despite piling on lots of mileage, and hard driving. In short, it has been utterly reliable.

    I believe for all the horror stories, and the bad experiences we read on the forum, there are also the silent majority who are ‘content and happy’ with their proton. This to me, is the same of all car brands.

    end of the day, we are not forced to buy a proton, and there are now many choices of cars out there(and many are buying others, which explains protons market share loss). Failing which, there is always the 2nd hand market which in todays environment, is a ‘buyers market’.

    although i dont own a proton now, i still support proton. the new management has only been installed since 2006, less than 2 years now. To continue to blame the new guys for the problems of the past is totally unfair. In this short time, it seems like they have been very busy and not just sitting on their behinds and doing nothing, launch of this icare, and the china business, and 2 new models on the horizon proves this.

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  • NoToLowQuality (Member) on Jul 18, 2007 at 9:21 am

    Aril

    Malaysia is a free country.. asking me to change my nationality just bcos i do not have faith in proton’s product due to it’s popular quality defects?? that’s nonsense!! if you want to sell a cheap products does not means you have the rights to give us “Rosak sini Rosak sana” punya product!! mentallity like yours are the main reason y proton never improve.. worst still, our country may not improve with your mentality!!

    nowadays notebooks and handphone are dirt cheap on the streets… does their product always “Rosak sini n Rosak sana?”

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  • Driven2020 (Member) on Jul 18, 2007 at 10:04 am

    Free inspection = No servicing = No difference before and after

    Anything that requires actual servicing would mean being directed to service centre or on the spot servicing.

    Also going a known mechanic rather than the service center is cheaper + gets the job done.

    “thanks for locating the problem, I’ll send it (to my mechanic) for servicing.” – likely scenario?

    But good PR move by MD nontheless. How far will it go remains to be seen.

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  • aesthari (Member) on Jul 18, 2007 at 10:52 am

    Wow, Paul, you see the pattern here? Everytime something about Proton comes up, the comments sure shoot sky high, you know what to blog more about next time ;)

    Btw, Aril, you should take a valium and calm down already, you’re getting nowhere this way. I’ve personally driven the first gen Sagas, later Sagas, even the latest one, and it all sucks, thought I’d say the older ones are truly better than the latest one in terms of interior quality and pedal placement. Apart from that, my dad used to have a 2.0D Wira, 1.6 Auto Wira too, the 1.6 sucked, guzzled fuel like cola, the 2.0D was only good cuz he swapped a Mitsubishi turbodiesel in; decent car though, not much kacau. Both Wiras have that stupid gap at topright of the glove compartment, just like every other Wira, Satria, Putra, Arena bla bla models, talk about manufacturing consistency.

    Then came the 1.6 auto Waja, it sucked; sterring buttons snapping and breaking, shortplug power windows, aircon, audio, you get the idea, not more than one week after getting the car. As much as I hated the car I think it’s one of the best Protons apart from the Perdana V6, which was decent too (didn’t drive it, rode in it quite a bit though). Then came the Gen2, rode and drove a friend’s one a bit; it’s cramped, and the rear wheel mirror vibrates so much you can’t see properly, heck even the aircon and power window still malfunctions occasionally, this coming from 4 different owners of Gen2s I know.

    So yea, I’ve driven quite a number of Protons for considerable amount of time, and a number of other similar cars, Japanese, continentals, enough for me to make fair comparisons. You say you get what you pay for, yea the car’s cheap, but total in the repair costs, time wasted, frustration etc etc; Protons are just so not worth it sometimes, depending on your luck. You might be lucky while all the cars I’ve driven just downright hate my fugly face, I donno *shrugs*

    It’s good you have strong faith in our national automaker but you should not expect the same out of everybody, so be cool. You have a right to rant and so do they.

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  • ed0r (Member) on Jul 18, 2007 at 11:11 am

    holla people

    I have read alot of comments and some comments are so irritating. I guess we need to bear in mind that this is an automotive blog and we mean to talk about cars and stuff related to that. Why do we need to talk about leaving this country if we don’t like local products, surrender your nationality and shit like that? And why do we need to talk about the history of our ancestors?

    We are all Malaysians and I believe we all love this country and here on the net we talk freely about auto industry and on this issue on Proton i.Care, we have different opinions. Don’t let our different opinions consume our emotion, I mean we may have different opinions but why do we need to use harsh words towards anyone? Lay down your opinions, and some of you don’t agree, fine with it; if u agree, fine with it too. Why ask the disagrees to leave this country. Haiiyyaaa that’s plain stupid and ignorant.

    I don’t think Paul like us to be like this too.

    I don’t take side but as a proton user myself, I have experienced bad defective product and then bad services (and as I’m not an angel, I’m so pissed off with proton cause they let me and other Malaysians down!) SO I’m expecting the i.Care to perform, or it will end up like the national football team playing at the AFC Cup lol. And that’s a challenge, see… I still have hope on proton eh lol.

    Cheers people, go cool yourselves down with ummm Milo tarik? Milo is so much associated with proton eh? I mean the tin. lol! Laters

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  • Joe Ooi (Member) on Jul 18, 2007 at 12:42 pm

    i.Care – free inspection only? How about free service? No, it will be above “Ah Beng” rates! Let time show whether they really do their job, or just another publicity stunt!

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  • sxe10r (Member) on Jul 18, 2007 at 1:21 pm

    free vehicle inspection to customers ~ ….. the part x3 price it is ?? .. damn crap idea

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  • jeanloo (Member) on Jul 18, 2007 at 2:38 pm

    I got this idea. What meks you guys think that I-Care is going to be so good and efficient. If Proton was efficient in their QC in the first place, then they do not have to put so much effort on I-care, and If they have already make such a poor effort on their QC, what makes you think I-Care is going to be so great. Buck up on your delivery system Proton. No car to sell yet can’t deliver car.

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  • rave (Member) on Jul 18, 2007 at 2:43 pm

    Joe,
    You talk like a smart business man…then you expect free service frm proton…
    thats silly……..

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  • Aril (Member) on Jul 18, 2007 at 2:47 pm

    aesthari and ed0r ,,thanks…Im being so emotional yesterday..

    Here i would like to appologies to all. My fault being so protactive untill say some stupid word.. Sorry again…We are Malaysian….We love this country…We love all Mlaysian…Thank you

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  • xstan (Member) on Jul 18, 2007 at 2:54 pm

    Some has deviate from the main. Who claims the i-care will be a success. I-care is just an initiate move to improvise or enhance Proton reputation thats all. The point here is the new CEO/management is trying thier very best to turnaround Proton , which is no doubt in trouble both in sales & reputation since MahaT era. So w’ll just hope for the best of Proton thats all.

    They admit they are wrong…just wan to build up & take critism by heart. Just wish them the best lah….hiya. No need to take racial or Govt into the scene lah.

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  • Joe Ooi (Member) on Jul 18, 2007 at 2:56 pm

    rave, I don’t mean free service, P1 also biz entity cari makan. But what I means is likely their service cost will be higher than the “market rate”! My prevous visit to P1 SC centre give me that kind of perspective.

    Basically I visited P1 SC within warranty period only, later go to Ah Beng workshop for service. This is because most of P1 (at least 2 year ago) were suck! Apart from waiting for at least half day, they just replace everything as follow “standard service procedure – either minor or major service”. For Ah Beng, they just change parts that necessary to be replace!

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  • Kaboda (Member) on Jul 18, 2007 at 3:20 pm

    lol how many comments on this posting just cus its Plowtong.

    Aril: I have to admit I feel sorry for people like you. You think we support our nation when we buy proton but little do you realise even if you dont buy proton your supporting them. Why ? who do u think is covering all their loses over the years. Has the car company been profitable if so how long and is it sustaining that ?

    Come on lah we can use this money to much better use, we dont need to continue to produce 20 yr old Saga’s at 30 thousand RM to try to hide how bad loses are year in year out.

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  • Aril (Member) on Jul 18, 2007 at 3:28 pm

    Kaboda,

    We or just only u?

    Some say ok, some not support anymore due their pass problem, if good in near future so maybe they will support back. You just saying the pass issue laa..Now new management laa. Apa ini Orang

    So I have to admit I feel sorry for people like you only.

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  • Aril (Member) on Jul 18, 2007 at 3:34 pm

    Kaboda,,

    did u read news?

    ‘Come on lah we can use this money to much better use, we dont need to continue to produce 20 yr old Saga’s at 30 thousand RM to try to hide how bad loses are year in year out.”

    Do u think g still give money??

    I tot nowday Proton with new management used their own.

    R u OK?? Pass is pass…Now be patient…just wait ler….even so i donthing u loose your GAJI there…..G stop helping Them ler…APA Ini Orang

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  • Driven2020 (Member) on Jul 18, 2007 at 4:26 pm

    How about Sabah & Sarawak side then? looks like they found a good way to utilise the leftover juara I see on the pic.

    I think it may give the wrong idea to the public. They might think free inspection may also include free servicing. I can imagine tight income groups that drives 10yr++ p1 cars flooding for the free inspection.

    Kinda reminds me of this Joke:

    there is a barber shop in new york and the barber there works for charity.

    one florist came for a haircut and when she wanted to pay the barber, the barber refused saying he’s doing charity – the florist walks off happy. The next day the barber saw infront of his shop a thank you note and a dozen flowers.

    next a policeman came for a cut. same thing the barber din take his money and police walk off happy. next day barber saw a thank you note and a dozen donuts.

    next came a malaysian who came for a cut too. same same again no need pay then he walk off super happy.

    guess what the barber saw next day? a dozen malaysia waiting outside for a free haircut too.

    lolz

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  • Kaboda (Member) on Jul 18, 2007 at 4:36 pm

    R u OK?? Pass is pass…Now be patient…just wait ler….even so i donthing u loose your GAJI there…..G stop helping Them ler…APA Ini Orang
    ————————————————————
    Btw its called Past not Pass, Proton does Pass the problem on the to the consumer.

    So Aril my friend I wish you luck supporting this junk. I dunno when reality will ever catch up with you. I dont think your argument holds up, even with the new management has the car been more competitive has quality improved.

    China is producing hydrogen engines (refer to previous posting) what are we producing 20 yr old cars.

    Things wont change, please dont expect people to believe they will.
    We all have our opinions !

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  • protonian (Member) on Jul 18, 2007 at 5:17 pm

    Prem3377 said,
    July 17, 2007 @ 2:05 pm

    “good effort by proton..hope they keep their words…and i really hope the next car will eventually leave the bashers speechless…come with a good product and maintain the effort…more good products needed!!”

    —————————————————————-

    Who is this sohai Prem?? Proton will never improve, u stupid ass. Maybe you are driving proton and you are proud of urself that you have a car. Stupid ass will always satisfy even an old kapcai was given to him. Now this Prem can hug his proton and sleep with his car. For me prem is just another pathetic that doesn’t even taste the pleasure of driving the imported cars. Macamlah katak di bawah tempurung!!!!!

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  • Aril (Member) on Jul 18, 2007 at 6:06 pm

    thanks Kaboda.

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  • neo2 (Member) on Jul 18, 2007 at 6:15 pm

    When I was in Secondary School during the 80s, it was a glorious era for our nation when we can proudly tell the world we are able to produce our own cars, visa vi, Proton Isawa 1.3, except for the engine we bought over from Mitsubishi, Japan. Malaysian were very supportive back then, saving all money, tigthening belt and spending less just to come up with monthly car instalment. Proton was dominating and sweeping car martket like hurricane, none of the imported cars survived, not even the famous Japanese cars. I told myself back then, when I grow up I must buy myself one of the Proton.
    20 years later, I got educated and developed a sense of logical self-awareness and independent mind thinking. All of us agree that our G is imposing artificially high import duties on imported car to protect local car makers, visa vi, Proton. Yes, G used to told us that automotive industry requires heavy and capital investment and such infant industry requires protective national policy to grow. Fine. 20 years. Look at our poor Proton. Crawling with political cronies, victimizing consumers at the expense of majority Malaysian. Enough is enough. Billions of money went into cronies pocket. With its poorly built and over-priced materials, our proud Proton Iswara remains as carburated, radio player, even thinner hulk, not durable, high fuel cunsumption, guaranteed broke-down power window and basically only facelift after 20 years? Well, the one and only good about Proton Iswara is its always coolest air-conditioner.
    Okay, Proton comes up with many models since then. How many did we export to oversea? Ten thousand in 20 years? Well, the typical problems are poor materials quality supplied and poorly built. Why materials supplied are poor? It is so obvious that the so called Bxxxxxxxx vendors, visa vi, cronies, subcontract it to another supplier and profit from both ends, i.e. its suppliers and Proton. Imagine that an oil tank that cost only RM80 is sold at RM300 to Proton. Why Proton claims that it cannot lower it costs anymore? Because they are feeding those cronies! And the even sweeter thing is all this are legal and protected by our beloved G to encourage Bxxxxxxxx entrepreneurship!
    As long as there is Proton, Malaysian will forced to buy most expensive car in the world. Put aside patriotisme (because there are many ways to express patriotisme, for example paying tax. Do you pay tax?), if view Proton solely as a commercial basis business, frankly speaking it is a total failure. Even now with slightly liberated New Automotive Policy (NAP), Proton is dying, what do you expect it to face the free and open car market from its ASEAN countries?
    Answer is plain: Immediate closure.
    When bashing and protecting Proton, please read through my above comments. Put aside racism and emotion, you will find sense and sensibility in between. Please, I beg all of you.

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  • Aril (Member) on Jul 18, 2007 at 6:32 pm

    neo2 said,

    July 18, 2007 @ 6:15 pm

    When I was in Secondary School during the 80s, it was a glorious era for our nation when we can proudly tell the world we are able to produce our own cars, visa vi, Proton Isawa 1.3, except for the engine we bought over from Mitsubishi,

    Got Proton Isawa 1.3??

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  • Aril (Member) on Jul 18, 2007 at 6:36 pm

    neo2 said,

    July 18, 2007 @ 6:15 pm

    Proton Iswara remains as carburated, radio player, even thinner hulk, not durable, high fuel cunsumption, guaranteed broke-down power window
    ——————————————————————————————————————–

    Mine 1995 iswara..never change the power window motor…no prob at all

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  • Aril (Member) on Jul 18, 2007 at 6:50 pm

    neo2

    thats your feelings…..Like Short Movie..I can feel it.
    But 1 thing i want to tell you, now with new managemant, no money from the taxes that we payed go to PROTON and the cronies all dead already. BTW, its good to say here..rather than bring this problem (lost FAITH to Proton) to your house. You can go back home with free mine..:)

    And Please, I beg you dont bring this problem (lostFAITH for Proton) to your house ok. Talk here is ok. Not good for your family in future :)

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  • torishimeyakuin (Member) on Jul 18, 2007 at 8:24 pm

    Gosh just within a day it takes…the comments already mounted to 112.
    When it comes to something to talk about Proton, everybody seems so excited.Good..

    I-care..U-care..Who-care..everybody care..
    Well personally think, no harm for Proton to come out with this new approach. At least they initiate some moves. Whether it’s a good move or not, we’ll see.

    Usually when it comes to this kind of business, you do not have to wait long. Just take 3 months to see the outcome, whether it turns out to be good or a failure.

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  • torishimeyakuin (Member) on Jul 18, 2007 at 8:31 pm

    And plus..Hopefully it won’t be just another kinda hot chicken’s shite..

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  • tokmoh (Member) on Jul 18, 2007 at 10:10 pm

    @neo2
    Your story is heard by the new management, especially the MD Syed Zainal. Yes, it sounds lame to “give them another chance”, but you can definitely see he’s doing something to survive as a “proper” business entity, rather than to enrich cronies all the time and shake his legs in the office, unless of course, if the “invisible hands” decided to make a move, in which he’ll be forced to sit silently. So really, it’s ok if you don’t want to hv faith in them anymore, bt for the others who still do, what grudge do u hv against us? Things are changing in Proton, that is undeniable, so it is partly up to us to let their effort be a success, while u can just go ahead do w/e u want wit ur lovely Toyota/Honda/Merc/BMW.

    @Aril
    I doubt the cronies are all dead yet. They will always be around so long the “invisible hands” are there within Proton’s share. For that, it is extremely important for the Khazanah-VW to be a success. Oni the Germans hv enough discipline to make those cronies wet their pants IMHO. And buzz off for good.

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  • nocrid (Member) on Jul 19, 2007 at 1:46 am

    Aril,

    If you add a “prrffffhhhh”…You really do remind me of a femes commentator…HAHAHAHAHA…
    ——————————-
    #
    Aril said,

    July 18, 2007 @ 6:50 pm

    neo2

    And Please, I beg you dont bring this problem (lostFAITH for Proton) to your house ok. Talk here is ok. Not good for your family in future :)
    _____________________________________

    neo2, dude, you gotta bring this problem (lostFAITH for Proton) to each and every of your friends & family man… “Education, Realisation & Unstupidisation” begin at home.

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  • ezralimm (Member) on Jul 19, 2007 at 10:03 am

    zomg. How could a blog post about customer service turn into a complaints post about Proton’s “bad” quality and how the government is “ripping off” people.

    ???

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  • Joe Ooi (Member) on Jul 19, 2007 at 12:08 pm

    Wah, very hot like sauna ah!

    Wah, many hot head bashers vs. protonian argue everything about P1 no matter how specific the topic!

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  • joeysis (Member) on Jul 19, 2007 at 12:13 pm

    Hope Proton can close down ASAP, don waste government money anymore.

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  • neo2 (Member) on Jul 19, 2007 at 1:24 pm

    @ Aril – My mum bought Proton Iswara 1.3 few years, the power window only changed once, that’s considered lucky according to the foreman. The foreman told me that the new sporty Iswara batch is problematic. My mum’s Iswara went through overhaul twice because of lubricant leakage. I hope yours one does not give you much problem after 5, 7 years? An ex-Proton salesman told me that Proton cars produced between year 2000 to 2006 will have more and more problems as cronies were sucking as much as they could before leave it to our beloved G to send for ER, like MAS eh?
    I am not against Proton. I used to but now I am calm. I notice that now Proton actually is striving to win back its customers. But, sigh …, like I said, those who had a Proton before and spent a lot to repair it even before the 9 years loan instalments had swore with their hard-earned money never to buy a Proton again, ever. In business world, do you know that it is very costly to attract a new customer but it is even more costly to retain same customer?
    I have went through Proton website, noticing some of the models now comes with ABS and dual air bags. For example, Waja 1.6 Premium is fitted with standard ABS and dual air bags, manual is less than RM60k. Here is some positive signs shown by Proton. Model like Gen2, Neo Satria, Savvy AMT, all high line also come with optional ABS and air bags.
    I guess Proton now realises that safety features no longer luxurous in Proton cars when Malaysian actually can afford it and willing to fork out few thousand just to secure our petty life. It’s like buying insurance, ABS and air bags does not give you the right to speed but at least driver could avoid fatal head on colllision, especially during rainy days.
    I am not buying Proton despite all my above positive comments because I am a practical man and to be practical, now is not the good time to “try” Proton car, especially with 7, 9 years loan. Given time, I bet Proton will rise from ashes and it shall win back the heart of Malaysian. 3, 5 years, may be? Who knows?
    If the Proton MD is ever bother to look at my opinions, keep doing the current good jobs now and let business goes back to business. Proton might one day and shall be the major automotive player in the world car maker market, not just “Juara Kampung” that is happening now. National football team is an example.
    Please, Malaysian, face your reality, don’t try to booast around when you are not the best. We have our strong traits, but booasting and always compare ourselves with lesser men or countries is shameful. Please always compare with those that is better than ours, Proton should not only try to overtake P2, instead it should aim to overtake Japanese(Toyota + UMW)! Here, right here at our backyard and at this very moment! Yes, Proton you can!
    I wish all the best, Proton! Malaysia Boleh!

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  • frossonice (Member) on Jul 19, 2007 at 3:48 pm

    FYI,

    Proton Gen.2 sedan will be launch on 15th August this year but you can start booking from 22nd July onwards.

    If i’m not mistaken the price will be around rm46k for 1.3l up to 54k for 1.6l. No CPS yet as claim by the promoter. End of the year or perhaps next year. As for BLM, he said next year. Sigh…

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  • NoToLowQuality (Member) on Jul 19, 2007 at 5:09 pm

    Proton Gen.2 sedan… i hope they change everything from top to bottom and have a fresh look. Or else it might as well consider as face lift. Gen2 sales already not so good lioa… if only minor changes, don understand the point of launching this sedan Gen2. it will be the same like extend the front of a Juara to look like a Wish and sell as Juara MPV…

    remember Proton Arena? just cut and paste and become Pick Up Truck… then everything is the same… engine, dash board, gear box…. etc.

    Proton Gen.2 sedan MUST have a fresh look… else the fate is the same as current Gen2

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  • digiman (Member) on Jul 19, 2007 at 8:56 pm

    oh wow.. i’ve been gone for so long.. and its still the same old sh!t, different day.. bashes will always be bashers…

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  • topgunthang (Member) on Jul 20, 2007 at 12:10 am

    yea. same old shit for 20 years. more to come.

    please avoid proton for the rest of your lives so we can move on to complaining about toyotas, hondas and mercedes benz

    no point for proton to continue to struggle, they will never make it. the front runners have improved in all segments of the vehicle market and have already expanded into proton’s market (i.e the cheap and nasty cars for 2nd and third world countries) and china is also filling the gaps. its futile at this point.

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  • mr. proton (Member) on Jul 20, 2007 at 4:30 pm

    tomorrow will be sneak preview for gen2 sedan.. customer can star torder now… this is the price range… really attractive for 1.6 liter car,..

    Gen2 sedan
    Basic – rear drum brake
    1.6MT Solid —– 45,350
    1.6AT Solid —– 48,350
    1.6MT Metallic — 45,800
    1.6AT Metallic — 48,800

    Medium – airbag, rear disc brake,foldable RR seat, fog lamp,mp3, rear spoiler
    1.6MT Metallic — 49,800
    1.6AT Metallic — 52,800

    High – Captor, airbag, abs, mp3, rear disc brake,foldable seat, fog lamp, safetint, rear spoiler
    1.6AT Metallic — 55,800

    All inclusive insurance, EWP, first aid kit, safety triangle

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  • alvin_chan88 (Member) on Sep 16, 2007 at 9:51 pm

    Erm.. Lets put it this way. It is good to launch this i-care campaign. But are the employees giving full support to the campaign. I am driving a gen-2 1.6. For over a year, I’ve sent the car to the Center Of Excellence in Subang to warranty my car 6 times in a year. I’ve known 1 attendant who is very very friendly and helpful. But the quality of the car is not good. Till today, the main problem of my car is the rattling sound found behind my car. They tried tp rectify for me. But still the same. And when i send the car for this problem again, the attendant is not free and i was passed to sumone else. Oh god, this fella was rude and scolding me sarcastically and think that he is hell of the great and the ‘Tidak Apa’ issue came back to me. So, i would suggest Proton to rectify the Quality Control of the car and the employee’s attitude first before doing something else as these are the things that affects your company badly, Reallly very badly.

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  • Today i called up to i care center regarding servicing problem.Refer to servicing book after 3rd time servicing, the subsequence servicing is 10000km. But do not know “Why” the service center always ask for servicing after 5000km ??? I ask them, the book is show after 10000km for service why center always request for 5000km. The answer is ” The engine oil is normal one and better 5000km for servicing”.
    Question 1: Normal engine oil charge RM93.00 ( check with Shell station ,shell normal engine oil only sell RM63.00 and semi synthetic engine oil only sell RM93 for 10000km ). Why proton service center charge RM93 but ask for 5000km servicing ?? If normal engine oil used for the car, why charge so expansive ?? any special …
    Question 2:i.care center must serve customer more professonal in term of answer customer.. not only said ” don’t know” must ask service center before servicing … and i.care center must wrote down all the customer concern and feedback the problem to factory..

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  • jaludin on Apr 14, 2009 at 7:47 pm

    satria neo saya enjinnya terduduk. pin coupling putus. gimana?

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  • Kamosa on Apr 15, 2009 at 4:26 am

    Aku dah hantar semua document untuk program Proton X'change pada 30hb March 2009 dan jurujual berkenaan telah mengajukannya ke Proton HQ pada keesokkan harinya untuk diproses. Tapi sampai hari ini tak ada apa berita. Senak perut jurujual dan boss dia kena hamput dengan aku. Dia telah bagi aku segala bukti-bukti perlu nih… Sebab yang dinyatakan oleh Proton HQ ialah terlalu ramai yang memohon dan mereka juga sibuk pasal nak lancarkan Proton Exora tuh besok… Jadi mungkin aku kena tunggu sampai cukup bulan… Angin aku satu badan… Kalau aku tau macam nih, baik aku repair kete aku dan pakai lagi 10 tahun. Service yang cam nih le menyebabkan orang meluat dengan Proton atau ape-ape kompeni pun… yang survivalnya hanya bergantung atas dasar "perlindungan kerajaan'. Buck up le Proton… your survival tuh tak lame le kalau sistem kerja cam nih..

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  • [quote comment="99879"]proton is changing[/quote]

    proton is changing?? but the proton dealer not changing at all. they not follow up, xstream bad customer service. customer need to follow up and follow up themself! If anyone wish to find a proton edar dealer I strongly advised that pls do not go for Jawira Sdn Bhd which is located at manjalara Kuala Lumpur. I already wait for more then ONE month to get a ready car. My frenz book the same car at others place last week he already take his car.

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  • pls help i have a G2 can't start it is 2-1/2 years old,contact captor they say

    captor battery is out pls contact proton i care,when i call i care they say we can't

    help but we can call our agent (AH TONG) to help u.I call agent without seeing the car he say sumah sudah bakar.RM4800 must change captor system.

    Now tell me what to do.What f*** service is this.U want me to hang the car at the proton office. Can any one help me.

    IT is only 48000 km ,used as second car,new battery,

    MY NO 016 2007059

    KM only 4800.00. used as a second car.new battery, newley service

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  • md rosli on May 30, 2009 at 4:51 am

    saya baru saja membeli kereta proton saga 1.3, tetapi semenjak tibanya kereta ini pada 14/5/2009 sudah empat kali masuk servis centre (proton workshop) kerana msalah yg sma iaitu enjin tidak dapat dihidupkan..harap pihak tuan dapat mengambil tindakan lanjut tentang masalah ini…sekarang kereta saya masih dalam workshop setelah ditarik sekali lagi pada petang ini kerana masalah yang sama..manakala saya sekarang tidak mempunyai kenderaan…menyusahkan saya..patutkah saya membawa isu ini ke tengah..????? kerajaan suruh menyokong barang buatan malaysia tapi macam ni pulak jadinya….

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    • insan kecewa dgn produk malaysia on Dec 26, 2011 at 8:41 pm

      betul2 saya setuju sgt, saya pakai sehari cermin belakang dah pecah seribu, mcm mn nak menggalkkan kita guna barangan buatan malaysia, kalau kualitinya diragui

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  • Sayed Farouk on Jun 11, 2009 at 4:35 am

    Mr. Director, after-sales service

    Greetings, After

    I have a PROTON car model GEN2 and I blame myself because I own such as this brand of cars.i bought it from EZZ EL ARAB Group – EGYPT

    Three months, I drive my own vehicle, without any signs of side effects or signs waiting.

    So I hope you explain to me how dangerous this causes me and how I and my family, Tardy incidents result of your neglect and lack of rules of procedure in the management of customer service

    I hope that you will update the management and development of an appropriate person can respond to customers professionally and logical responses.

    This is a tragedy that the great risk the lives of people as a result of negligence.Among the things I've applied for a piece of the other parts, but one of the aesthetics of the car, I can wait until their arrival, but there are other things in the cause of death.

    Therefore, I hope you that you update your service to customers because I believe in the people you choose not suitable at all for such posts.

    You are losing customers and losing money, more than you lose that reputation..

    I hope any body answer me

    Waiting your prompt reply

    CC: PROTON MALEZYA

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  • Orang Awam on Jun 27, 2009 at 1:08 am

    PROTON TOLONG LA BERIKAN PERKHIDMATAN YG TERBAIK UNTUK PELANGGAN ANDA…JANGANLAH SEPERTI MELEPASKAN BATUK DI TANGGA..JGN KECEWAKAN KAMI..KAMI AKN TERUS MENYOKONG ANDA SEANDAINYA ANDA JUGA MEMBERIKAN KAMI PERKHIDMATAN YG TERBAIK PADA SETIAP PELANGGAN ANDA…

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  • mohd rashid b noh on Jul 08, 2009 at 12:01 am

    PIHAK PROTON…TOLONG AMBIL PERHATIAN YANG SERIUS…SAYA TELAH MENGIKUTI SATU PROGRAM PROTON EXCHANGE..SAYA TELAH MENUKAR PROTON LAMA SAYA DENGAN PROTON BLM 1.3…DAH DEKAT 4 BULAN MASIH BELUM DAPAT KERETA BARU. DAH BANYAK KALI ADUAN DAH DI BUAT DENGAN PIHAK PROTON…MACAM-MACAM ALASAN DI BERIKAN SEHINGGA SAYA DAH KURANG YAKIN DENGAN PIHAK PROTON..CUBA COHTOHI SAINGAN BAIK ANDA IAITU PERODUA..2 BULAN DAH DAPAT KELUARKAN KERETA..ALASAN TERBARU SAYA TERIMA IAITU STOK BELUM ADA..PIHAK PROTON FIKIRLAH SENDIRI..SEKIAN.

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  • Mohd Yunus Ismail on Jul 18, 2009 at 7:24 pm

    Saya telah membuat kesilapan yang amat besar membeli kereta Proton. EXORA. Untuk pengetahuaan umum, saya adalah pengguna Proton sejak dari Proton SAGA. Sekarang saya mempunyai Proton WIRA, Proton WAJA dan yang terbaru Proton Exora. Sudah le dapat kereta lambat sangat, interior EXORA senang calar, tiada kualiti langsung. Proton, apa saya nak buat untuk menhilangkan calar disana sini. Kalau digariskan dengan kuku jari pun ia bolih tercalar.

    Saya beli Exora sebab saya percayakan CEO PROTON kata dia telah mengatasi masaalah kualiti, nampak gayanya tak berjaya juga, kualiti Exora pun tak berapa elok. Saya syorkan semua kakitanggan PROTON kena bekerja dalam satu pasukan .. bukan hanya CEO saja yang bekerja keras, yang lain buat tak tau aje.

    Bolih tak saya pulangkan balik EXORA ni kepada PROTON?

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  • Zaiton binti Ismail on Jul 20, 2009 at 4:50 am

    Saya menempah SAGA BLM Auto pd 10 mei 09 di sykt Erasensa Kota Damansara dan berjaya mendapat kereta selepas 3 minggu walaupun pihak pengedar menjanjikan kereta tersebut ready-stock' walhal approval loan saya cuma sehari . Namun baru sebulan kereta tersebut digunakan , saya dapati stereng kuasanya seperti berat dan berbunyi ketika mengambil selekoh atau membelok. kereta tersebut telah saya hantar ke pusat servis milik Erasensa Service Centre juga di Kota Damansara pada 13 jul 09 dan sehingga hari ini (20 july) kereta tersebut masih tersadai dan menurut petugas di pusat servis tersebut BERLAKU KEBOCORAN PADA HOS STERENG KUASA dan mereka telah menulis repot dan menunggu barang ganti. Disini saya merasakan ketidakpuasan hati saya kerana CEO PROTON menjanjikan jaminan kualiti setiap kereta PROTON. Masaalah alatganti yang kena tunggu begitu lama juga dikesalkan dan tidak langsung masuk akal kerana kereta ini buatan tempatan !!!!!! .Nampaknya banyak pihak di PROTON masih lagi tidur @ lena dibuai mimpi maklumlah jualan agak baggus…..Tolong beri perhatian pada masalah saya ini. Saya bukan orang senang, kereta tiada (masuk dock) lagi banyak wang dibelanja. saya sokong PROTON MAKA PROTON MESTI RESPECT SAMA SAYA

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  • proton user on Jul 21, 2009 at 9:52 pm

    saya adalah penggunaproton Savvy AMT sejak 2 tahun lepas.

    masalah saya adalah kereta tu banyak problem dan saya dah buat banyak aduan pada Proton servis bandar tun razak n everytime gi servis, saya akan ke sana and bagitau masalah yang same tapi sampai sekarang kereta tu asyik rosak while driving, kerata tu akan ke gear N dan terberhenti secara tibe2.Proton servis dah tukar clutch pump la, tukar gearbox and everything but same problem happen sampai sekarang, saya dah BOSAN pakai kereta tu!!!what happen actually with the quality of Malaysia's car?i have to pay around RM550 monthly for nothing!!banyak duit dah habis untuk betulkan kereta yang ntah ape2 ni…what happen if i accident because of that car? what Proton can assured me then? saya amat berharap proton boleh membantu saya kerana saya dah tak tahan nak menghadapi keadaan tak selamat everytime i drive that car!!!how if i want to refinance that stupid car??pls help me

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  • Mohd Ghazali on Aug 05, 2009 at 11:20 pm

    Hi,

    I have a problem with my proton exora both font absorber that making some noise especially when I hit the hump . I have already sent for my 1000km service quite recently at SS 14 centre at Subang Jaya and already asked the service centre to rectify the absorber problem and have already did some adjustment, but after a while the problem arise again. How to make the noise disappear…

    TQ.

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  • siti rafia'ah b on Aug 13, 2009 at 1:59 am

    Salam en Sulaiman….

    Saya ada beberapa pertanyaan & kemyuskilan yg perlu dijawab dgn segera:-

    1. Percanggahan informasi

    Kenapa pihak proton edar di bukit tinggi klg menyatakan yg kereta sy dh

    dapat & hanya menunggu kelulusan jpj? sedangkan pihak en kata kereta

    saya masih dalam process pengeluaran production?

    2. Setiap kali sy tel en sulaiman berhari2, utk mendapatkan penjelasan

    tetapi operator sentiasa memberi alasan engage with another line lah, en

    keluarlah, en meeting lah, en tak de kat tempat lah… sehari saya cuba

    tel en 4@5 kali & meminta en tel saya semula tetapi en tak pernah reply

    cal saya.

    3. Saya rasa frustated sgt!!! dan saya rasa dipermainkan!!!! dan juga saya

    rasa diperbodohkan!!!

    4. Persoalannya sekarang….

    ****inikah service i.care???? yang mengutamakn pelanggan? Saya ingin

    menyokong produk keluaran kita, tapi kalau beginilah service yang

    diberi lebih baik saya beli produk lain!!!

    ****Bilakah jaminan sebenar yang en blh janjikn yang kereta saya akan

    benar2 keluar?

    ****Siapakah yang bertanggungjawab ketas kos kerugian yang saya

    tanggung diatas kelewatan pengeluran kereta tersebut???? kos baik pulih

    kereta yang sedia ada, kos panggilan yg saya buat kepada pihak tuan

    yang berbulan2 lamanya….Siapa yg nk tanggung kos2 tersebut????

    ****Sekiranya en tidak boleh memeberi jaminan pengeluaran kereta saya

    dalam tempoh seminggu dalam bulan ini maka saya nak caj kos2

    tersebut kepada pihak en!

    ****Dan sekiranya en tidak dapat memberi jaminan pengeluraran kereta

    saya dalam tempoh seminggu dari tarikh hari ini, saya nak batalkan

    pembelian kereta tersebut dan saya minta wang pendahuluan sebanyak

    RM7K++ dikembalikan!!!!

    Ini kerana saya dah betul2 frustated!!!

    Saya dah cal proton edar n proton i care berkali2, berhari2, berminggu2, berbulan2 tapi jawapan masih mengecewakan!!!

    Sila ambil perhatian yang serius terhadap perkara ini….

    Dan tolong reply kepada saya secepat yang mungkin.

    Yang menanti dan mengharap…..

    Siti Rafia'ah Salihin & Khairudin Bin Ishak

    Owner 690624-10-5945

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  • majid on Sep 02, 2009 at 4:08 pm

    Dear sir

    From the time , I bought a car named GEN-2 model 2008 , manual transmission from Zagros Khodro in IRAN

    ( proton Agent ), I had the following problem up to now. At the present time , the usage of the car is 900 km.

    when the car is turn off for nearly one hour , I must use start key for several times to turn the car on.

    when the engine starts working at the begining, it shakes and the odometer hand moves up to down for several seconds

    and after that, the engine starts normally.

    For solving the above problem , I refered to proton services centers in Tehran. On the basis of suggestion of

    serviceman, I replace battery of the car by a new one for resolving the problem, but unfurtunately the start problem

    was not solved. At the same time first service between 800 km to 1000 km has been done too.

    I think services centers of proton in Tehran have not the expert persons for solving such a small problem.

    I am sure your company can solve the above problem , will you please note me what the problem is and introduce me

    to your agent of services in Tehran for helping me.

    I am looking forward to your email soon.

    Best Regards

    majid purdeihim

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  • MARIA on Sep 08, 2009 at 7:49 pm

    Proton Edar produce a superd rubbish car and be careful because they are exactly doing the faker business. Some of their dealer received all the downpayment of customers but not supply the cars. Finally the dealer run away and bankrupt but Proton edar even not to take responsibility because of their stupid mistake appointment of fake-dealers.

    Most accident die is because of proton(steel is not hard enough because cut cost), if you appreciated your life buy another car. Because my friend die in proton wira b4 after trade in his Volvo 240. Proton just a company they did for profit, maybe some people say is malaysia pride and glory. But company still is a company they main reason earn money(made it cheap cut cost earn alot margin), why support them with your hard earned salary.

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  • Habib Lah..... on Sep 28, 2009 at 5:45 am

    Saya ada sebuah proton Gen2 model pertama tahun 2004.

    Sekarang ini terdapat satu masalah yang memeningkan kepala saya ia itu, baterinya tidak dapat menyimpan cas, walaupun diganti dengan bateri baharu. saya tak pernah membuat apa-apa pengbah suaian pun terhadap kereta tersebut. Ianya masih dalam keadaan asal. Tolonglah selesaikan masalah kami ini untuk kebaikan masa depan proton.

    Terima kasih.

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  • zarul on Sep 30, 2009 at 7:28 am

    Saya baru sahaja memiliki sebuah proton saga blm 1.3M 3 bulan yang lepas..Saya ada masalah dengan reverse sensor kereta saya…reverse sensor berfungsi apabila sesudah melanggar barang…Saya dah 2,3 kli terlanggar tong sampah apabila berundur.. kenapa reverse sensor itu lambat berfungsi…

    satu lagi,lampu dlm sudah rosak,tidak bernyala lagi dalam 3 bulan……..klas proton saga blm memang tidak boleh adjust ke? sebab terlalu tinggi dan keras…sama juga dengan brek terlalu keras jika dibandingkan dengan semua kereta2 jenis lain yang saya pandu….banyak orang yang memandu kereta jenis ni saya tanya juga mengatakan benda yang sama…

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  • Salwana on Oct 12, 2009 at 9:40 pm

    Saya memilik PERSONA1.6 dah masuk 5 bulan. Service wajib yg ketiga saya dah kena tukar brekpad alasan brek pad saya dah haus. seminggu pertama pakai keta memang bila brek lagi2 selepas jalan jauh brek bunyi kasar. bila saya check kat eon service tempat dimana saya ambil kereta supervisor ckp oh …kereta baru memanglah brek pad ketat sikit…so dia x buka n check. so saya cam pelik lah sebab saya n member ambil dari tempat yg sama kenapa kereta saya yg mcm2 bila saya tanya je diorang ckp nasib. so QUALITY proton mcm x sama. Saya suka persona sebab selesa dan menyokong product malaysia. dlm masa 2 bulan jadi pulak mcm 3 silinder saya check kat 2 tempat eon service (chansowlin) dan di klang(pantai bharu) mereka x dpat punca cuma ckp okey je. bila saya pergi ke glenmarrie En ramlee dpt kesan n dia ckp brek pad lekat…so tu yg jadi cam 3 silender jadi bunyi cam motorboat bila tekan myk 70km..serius saya ckp. saya jadi geram lah kan. mp3 satu hal…cd ori je leh pasang cd yg burning sendiri masuk kat keta member boleh kuar mp3 masuk keta saya jadi error bila saya adu dlm masa 3 hari selepas pakai keta eon service bukit raja ckp tgklah kalau blaupunkt tu nak bg tukar bolehlah laipun amik masa 3 bulan nak dpt semula….bukan ke patut buka yg saya ganti yg baru dahlah dlm warranty lai…skrg yg ori je boleh pakai. so saya dah x kuasa bab mp3 tu. skrg bab brek pad pulak baru sampai 10 ribu km dah kena tukar alasan pasal 3 silinder tu lah yg wat pad brek tu haus.

    kenapa PROTON tidak menekankan KUALITI bukan mengejar kuantiti. bila malaysian people nak beli kereta proton camnie pulak jadinya….saya skrg nie cuma harap kereta saya nie x memeningkan saya lagi. baru 5 bulan dah macam2 belum nak wait 9 tahun.

    nasib tu memang nasib tapi bila kita adu cam tu je jawapan…akak pakai jelah mp3 tu kak….dari xde apa. See..

    saya rasa dissapointed sgt.

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  • Saiefol Hanif Ahmad on Oct 13, 2009 at 1:29 am

    I taken the Proton X Change programme but until today already 4 months waiting I still cannot get the voucher of the xchange car. Initial the sale repsrenstative told me 1~ 2month for progress but now I yet received any update then later ask me to do 2nd time JPJ search and money order again. My friend apply late than me a month but he already got his. What happen to proton service. Even I call the sale agent he say already submit and under progress. When I call customer service help line they ask me to contact my sales agent. Is really frustate try to push each other. I wrote this to proton customer feedback last month but also same, no responce at all. Is the Malaysia # 1 national care service? This time is still remain no action in 2 weeks time I will put this all in the all the news paper and also website, let people judge Proton such poor in response and action company,no matter perodua can sucess then proton, now i see it myself comparte to previously just hear from people. Please do some improvement if really want the national car improve.

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  • Greg Zeelie on Oct 15, 2009 at 5:28 am

    I need to be contacted regarding a problem I have with a Proton Gen 2

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  • RunnerUp on Oct 15, 2009 at 8:07 am

    Greg Zeelie said,

    I need to be contacted regarding a problem I have with a Proton Gen 2

    ___________________________________________________

    Hi Greg,

    I'm wondering whether you really meant what you typed there. I mean, you need to be contacted? Didn't you actually mean you need to contact someone? Gotta be proactive =)

    Whatever the case, you can always call Proton i.Care at 1-300-880-888. Anyways, depending on your problem, they might not be able to help much though. I believe the best option is still to go to any one of Proton's service centers, and deal with the mechanic/technician in person.

    I did call Proton i.Care when i had a problem with my car last time. All they could do was tell me where the nearest service centers were located. Well, I kinda expected that since how much can you help thru the fon anyway…

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  • Servicing my car on 14/10/09 at Sungai Pinang Proton Service Center Penang.

    After taking back while washing my car in the evening, i noticed that my driver's side handle was scratched and the door was slightly dented. My car's number plate was crack and the front bumper behind the number plate was dented. Not only that, the left bumper below the head light was slightly out of alignment. Immediately, i called the service center but no reply. Then i called my salesman about the matter. He advised me to see the service center the next morning. On 15/10/09 i went to the service center again. They denied having done the above to my car and was asked to come again on 20/10/09 as the person in charge Mohd. Zikri is not around and the staff cannot do anything about it. I came on that day to get the matter solved but to no avail. I hope proton i-care will rectify this as this is unfair to us consumer. This is the first time i brought proton car and encounter such a service which i have trusted. How could we trust the sevice center with this type of service given!!!!!!!!!!!

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  • Nelly on Oct 21, 2009 at 7:27 pm

    My brother apply the proton X-change programme since 11/7/09 until now the voucher also still not been issue to him. But his friend apply late then him aldready got it. He call up proton I care but the respond still saying there no reply form the X-change dept. How come the Proton such big company did not pratice any FIFO method and even customer follow up frequently every 2 weeks also still give the many reason .

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  • Permaisuri11 on Oct 22, 2009 at 9:54 pm

    Proton……i pakai persona since 6 2009 so almost 6 month lah by 10 september 2009. 1 week pakai ada prob kat brek. Long distance tekan brek jadi bunyi kasar so i refer eon service(PANTAI BHARU KLANG) tempat i amik kereta. Mekanik n supervisor said yg pad brek baru memanglah bunyi dia ketat lai. so finelah i accept. then x sampai 1 bulan pakai bila pg ok brek smooth cam keta kwn i persona juga ambil kat same place. bila thari or long distance jadi semula so i peliklah bunyi kuat bila kita brek then i refer semula. alasan sama n bila diorang check xde pun…..kereta baru. MP3 1st day i amik i try yg original cd okey excellent memang sound blaupunkt tu best. then i try yg burning sendiri jadi error masuk kereta member i persona juga okey boleh siap kuar mp3 lai…so i pi check dia ckp baguslah tu pakai original je….buat lawak mcm tu…tapi dlm manaul book ada mengatakan mp3 so?????? saya complain untuk tukar. saya diberitahun takes time mungkin 2-3 month or lebih sebab dia akan buka satu set tu so antar ke blaupunkt n dah betulkan baru pasang semula. boleh ke mcm tu…customer beli kereta bukan minta free byr dpyment byr monthly tapi quality x sama so kalau nak kira nasib boleh lah saya minta proton kurang kan harga kereta saya mcm tu. saya minat persona n saya mampu pakai persona if saya mampu pakai kereta selain proton mungkin saya berfikir bnyk kali. saya nak sokong kereta malaysia pun jadi u knowlah if quality dah x setanding mcam dulu. skrg mementing kuantiti…quality dah down abis..

    disebabkan brek yg problem tu saya dah tukar brek baru pada 10 ribu km walhal normally around 20 km keatas or tgk penggunaan seperti yg diberitahu oleh eon glenmarrie. selepas brek problem dlm masa 4 bulan bila jem kita akn slow right? so bila nak msuk gear 3 or 4 n tekan minyak dia jadi cam motorboat..bunyi mcm keta turbo n jadi x larat kereta tu…i kena stop tepi then jalan semula baru ilang bunyi tu…mcm 3 silinder eon chansowlin ckp. chansowlin x dpt kesan. i refer tu en ramlee eon glenmarie then dia dpt kesan dia ckp brek pad tu ketat n melekat that's why jadi cam 3 silinder… long distance jadi cam tu….bila nak ke 80 km je jadi cam motorboat…so en ramlee dah adjust okeylah sampai ke service 10 ribu i dgr cam bunyi loceng cingggggg2….i refer tu en ramlee once again n i nak wat service skali. he said that brek haus…kena tukar yg baru.

    i ckp normally what time yg kita akan kena tukar brek nie..dia ckp kereta saya even br 10 ribu kena tukar disebabkan masalah yg brek pad dulu ketat n melekat yg jadi 3 silinder tu. even though masalah tu dah i kesan masa 1 bulan i pakai kereta tapi yg problemnyer i tanggung kena keluar kos pulak tu pada waktu x sepatutnya brek tu ditukar because i said that kwn i pakai dah 25 km masih okey brek n dia check juga tapi masih keadaan baik…

    itu yg saya tidak puas hati..nak x nak i kenalah tukar for my safety kan.

    mcm mana proton jaga hati customer…..i memang x puas hati betul

    mp3 problem i malas dah nak complaint because it takes so long nak dptkan yg baru n you know what eon bukit raja bila i tanya as customer kita mesti nak tanya pendapat eon yg berlainan. dia boleh ckp pakai je mp3 tu if nak tukar pun tgklah if blaupunkt tu nak bgi tukar ke x…

    memang saya marah

    n i nak regret i buy persona x payahlah kan….wat penat i je nak regret

    kenapa u x tgk kejayaan kereta perodua

    paper today myvii memuaskan hati customer

    QUALITY proton kemana hala sekarang nie…..

    i betul2 sedih nie baru 6 bulan pakai dah mcm2 nak wait sampai setahun ntah apa lai jadi…..

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  • Saya sudah tempah proton saga dah 3 bulan,tetapi sampai sekarang belum dapat kereta lagi. Salesman janji akan dapat dalam bulan Ogos,tetapi sekarang sudah Oct. Saya juga cakap dengan manager, tetapi manager pun tak layan saya dengan baik, bagi banyak alasan. Apakah yang saya boleh buat sekarang? saya amat memerlukan kereta untuk pergi kerja…sudah 2 bulan bekerja dengan tiada kereta, amat menyusahkan. harap dapat pendapatan daripada semua.terima kasih.

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  • Leftenan Noris on Oct 26, 2009 at 7:05 pm

    Ish…ish…. kesian jugak pemilik proton nie…..

    macam-macam komplen…aku guna PROTON jugak….

    tapi aku frust sangat…last sekali….dah malas nak komplen….

    bulan-bulan aku bayar…. pas tu keta tu aku guna sekali sekala aja…

    tahun ni aku jalan dalam 5000 KM aja….

    malas aku nak pikir ttg pblm nie,…buat aku pening kepala aja….

    – KIta dah support beli Kereta Nasional….- tapi Proton support kita ngan kereta berkualiti tak……

    Sian CEO Proton yang kena tipu….org bawah bagi input…semua OK….

    Dia pun gah kata kualiti Proton dah OK…tapi….tanya la…orang yg pakai proton….- OK ke KO….

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  • BAKAL IBU on Oct 29, 2009 at 8:34 pm

    AKU PN PENAT TGU KETE SAGA NIH..DH NK MSK 3BULAN SMPAI SKANG XDAPAT LG..JANJI B4 RAYA LEY DPAT, PASTUH B4 DEPAVALI N NOW JAWAPAN DLM MASA TERDEKAT..

    SUDAHNYER NEK MOTO LA G KJE..PERUT MAKIN BESAR NIH..DH NK MASUK 7BULAN..DH XLARAT NAK NEK MOTO LAGI..

    NAPER LA YER SUSAH SGT???

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  • neo_owner09 on Nov 27, 2009 at 1:10 am

    saya adalah pemilik satria neo..

    masalah adelah.setiap kali 'heavy rain' air akan masuk ke dalam ruang pemandu melalui tepi pintu..saya dapati air bertakung di bahagian tepi pintu itu…bagaimana masalah ini dapat diatasi kerana bahaya nye ECU berada di bawah seat driver..bila terlalu lama semua bahagian karpet bawah akan basah..saya sayang neo saya!majulah proton untuk negara..harap dapat membantu.

    [email protected]

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  • I have always been supporting Proton cars, but lately I am very disappointed with proton after sales service. I never expect that it took too long to get the spare part for my Gen 2 car. The part was ordered in the middle of October and I was informed that it will only be available end of December after enquiring about it for several times. There goes my trust in PROTON. PROTON IS DISAPPOINTING!

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  • I'm very not happy, why proton edar services (Glenmarie, Shah Alam) take so long to replace cylinder head due to oil filter leaking for my new Saga Auto 1.3.

    I'm waiting since 26.10.2009 until now still not done.

    Please assist to do as soonest possible, don't

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  • Mohd Azizan on Dec 31, 2009 at 7:26 am

    Salam kepada semua warga Proton.

    Sebulan pertama saya memiliki Proton Satria NEO 1.6A, saya boleh bersabar lagi bila kedua-dua pintunya tidak boleh di tutup rapat. Malah kerap tersangkut apabila di tutup (samada secara perlahan atau dengan kuat).

    Dalam bulan yang pertama juga, pintu sebelah pemandu dimasuki air apabila hujan lebat.

    Ulang alik ke Pusat Servis Proton di Bandar Tun Razak, bukanlah satu perkara mudah untuk orang yang bekerja. Apatah lagi berhadapan dengan kesesakan lalulintas yang memaksa saya kerap lewat ke pejabat jika mengambil "time off".

    Pada 28 Disember 2009, saya dan isteri mengambil cuti, untuk menguruskan beberapa perkara peribadi dan membawa anak-anak berjalan dengan kereta Proton Satria NEO yang belum pun sampai setahun kami miiliki.

    Semasa kami berada di kawasan Pandan Indah, selepas membuat pusingan, terdengar satu bunyi yang kuat daripada dalam kereta. Serentak dengan itu, enjin kereta bergegar dan mengeluarkan bunyi yang lebih kuat daripada biasa.

    Saya terus memberhentikan kereta & saya nampak enjin kereta NEO saya, telah jatuh senget ke sebelah kiri.

    Adakah Proton akan menyuruh atau menuntut kesabaran saya kali ini? Kejadian 'enjin jatuh' itu berlaku semasa saya sedang membawa isteri & anak2 saya bersama-sama di dalam kereta.

    Bagaimana jika kejadian berlaku semasa isteri saya sedang memandu ke tempat kerja atau sedang memandu bersama anak-anak? Adakah nyawa ahli keluarga saya menjadi galang ganti untuk Proton menyuruh pengguna bersabar?

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  • Vincent on Jan 12, 2010 at 6:05 pm

    Alamak, just own a Proton Exora for 2 month and the Exora Air Cond have problem.Very Weak air coming out eventhough fan is at 3-4, the problem arise after driving for approximately 12-15 Minutes.I am sure my is not the first incident……………

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  • Job Liew on Jan 15, 2010 at 12:34 am

    Hi Proton Management Team,

    My name is Liew Chee Foo, from Ipoh, Perak.

    I am a project engineer from GMMI Sdn Bhd.

    I have book a proton saga M-line (M), granite silver colour, through proton dealer JKS Motor at September 2009.

    The dealer promises me will get the car within a month but until now (5 Jan 2010), I still unable to get my car. At first, I really taught I could have a new car to welcome my new year 2010 but it failed.

    Frankly, proton has disappointed me. I think proton is a good choice for Malaysian and as purchasing proton car is also a patriotic act to support Malaysia in this financial crisis issue.

    Besides, a lot of my family members, relative, colleagues and friends are so concern on this issue. Proton keep failing on delivering the car will give a bad impression towards the people.

    I also have book a car plate number AGX8208 at September and it have been extended 4 times until the JPJ officer, noticed me extended the car plate number again and again. So, he recommended me to write an email to proton I care. I have been writen e-mail to proton I care but no answer was returned.

    I wish my concern will be raise up to proton team’s reveal and I could have my car by this month.

    Thank you.

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  • Pui Mi on Jan 25, 2010 at 6:02 pm

    Hi Proton Management Team,

    Seems like I’m not the only person facing this problem like Liew Chee Foo from Ipoh,Perak.

    I really wonder what action will be taken by Proton on the late delivery issue.

    Making numerous calls, writing in & posting up comment here is like a way for them to delay us further more.

    Do they really keep the record we sent and take action from there?

    I know my case is definitely not in the system until I called up many times and talk to many people. Please bear in mind that that our complain is only a record in database, to process or not is another issue.

    PROTON need 5 WORKING MONTH to process a car delivery and the status now is still unknown.

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  • Job Liew on Jan 25, 2010 at 7:40 pm

    Hi Proton team,

    I have been keep calling Proton I care and the proton car dealer. The factory keep telling me it is the dealer issue who do not give the car to me and the dealer telling me it is the factory issue that could not provide them a car!! Factory said is dealer and dealer said is factory!! So, who should I refer to?

    I just want to get a car! It is so simple like this but no one could let me know where the car is stuck! Could I know who should I refer to? Should I write an e-mail or a letter to Datuk Syed Zainal Abidin Syed Mohamed Tahir in order to get my car?

    Thank you.

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    • Hi Job Liew

      I have same problem, proton edar and his delear is a big liar. I already booking Exora from Jan 2010 until now still waiting.
      Kindly you have some advise what to do? you can email to me at [email protected].

      Thanks.

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  • Pui Mi on Jan 26, 2010 at 5:57 am

    Hi Job Liew,

    Can we stay intouch to update each other on this issue.

    You can reach me at:

    [email protected]

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  • hafifi on Feb 02, 2010 at 2:41 am

    Saya dah book keter saga 1.3 blm 30.11.2009.tapi sampai skang tak dapat keter tu lagi?biler kol dealer,dealer soh kol i care.biler kol i care,icare suh kol dealer.jawapan yang biaser diterimer stok takder dan suh tunggu tapi sampai biler nak tunggu?diharap pihak proton dapat lah memberi jawapan yang saya nak iaitu biler sayer boleh dapat keter yang ditempah?dokumen sume dah settle.sayer tak nak jadi macam tunggu buah yang tak gugur.

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  • Easy Proton company let chinese take over!Proton will be next Honda quality!

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  • Tu ler bnyk masalh lepas betulkan aper yang kita komen masalh tu akan terjadi lagi…..bosan2/….dah ler tempat nak g Service jauh buang masa jer tunggu sebab kena datang balik komen benda yang sama….

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  • SARINA on Mar 30, 2010 at 12:03 am

    Saya dah tempah saga SE 1.3 dari bulan 12,sampai bila saya nak tunggu,? pihak proton kena lah ushakan seperti yang dijanjikan,jangan sampai customer hilang percaya dengan proton …..

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  • HS Teo on Mar 31, 2010 at 5:11 am

    Plentong customer services manner very very poor,who like new car just come out got problem,who like repair? :(

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  • EH Lee on Apr 07, 2010 at 12:57 am

    very disappointed with the service of proton.last year on October,I go to the proton service centre and want to claim a part which is celled ai fm, a part beside engine.But the clerk say that time only prepared the part for the customer which is claim at June 2009 .So few day before i go proton centre again,then she say now only prepared the part for the July 2009 customer.What the poor service of proton,mine is november 2009 customer so need wait 2 years for one part?I think like that no need manufacture the proton car,just let consumer disappointed only.Even proton already more than 20 years,but the quality still in the lowest level in the world.If the malaysian people got the choice and the foreign car tax not high,i can surely no one will buy the poor Proton car.

    First i was going proton service centre at taiping, secondly i go Juru-auto city proton service,thirdly i go again taiping proton service centre but all giving same answer.
    I can tell u all i’m very regret for buying Proton car,if i have chance to buy again ,surely wont buy Proton car.

    All i tell here is 100% truth and i have the proof, if proton service dont believe,u can come to me.

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  • Alice Chan on Apr 12, 2010 at 4:43 pm

    Dear Mr Job Liew, Pui Mi, En. Mohd,

    I am from Ipoh too and facing the same problem like you guys. My husband booked a saga in September 2009, but we are yet to receive our car up to today 12/4/2010. Please keep in touch with me if you guys have any planning to deal with this serious issue.

    Tks & rgds. I can be reached at : [email protected]

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  • Aisyah Humairah on Apr 18, 2010 at 4:08 pm

    Salam…

    Saya dah hampir 2 thn guna kereta New Saga….So far Alhamdulillah x byk wat hal. Masalah yang sy hadapi cuma lampu dalam. Masalah yang sama juga di hadapi oleh rakan sekerja saya. Semua yang lain ok cuma lampu dalam ni je. Im proud to have this New Saga. Biarpun orang lain complaint lambat dapat, kete byk problem tp Alhamdulillah sy x menghadapi masalah sebegitu.

    Dari sumber2 yang boleh dipercayai, kereta Proton bermasalah pada kereta2 tertentu je.Maksudnya ikut nasib. Kalau time org wat kete tu ok…ok la kete nya….klu time tu mood drg x ok…x ok la ketenya…btul ke?

    Mungkin Proton kena improve dr segi R&D kot. Jangan main belasah je. One more thing, sy kurang berpuas hati pasal gov tax n part kete. Kalau btul gov nak rakyat Malaysia beli our Nasional car nape letak tax tinggi2??? tuk siapa semua tu? Pasal beli part dr vendor Malaysia, mmg la nk tlg org kita tp kalau dah harga part mahal nk mampus…cm ner nk letak harga berpatutan dgn kualiti? org Proton sendiri ckp boleh dpt part yg lg murah dr negara luar…nape leh jd cm tu?

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  • Rozita.M on May 03, 2010 at 4:31 pm

    Saya dah tempah exora sejak February 2010. Proton sales agent berjanji, saya akan dapat kereta dalam tempoh 1 – 1.5 bulan.
    tapi sekarang dah nak masuk 3 bulan, bayang kereta pun sy x nampak lagi.
    Bila report to sales agent dia kata proton cuma keluarkan kereta sbyk 250unit/bln tp nak distribute to all over Malaysia tu sbb x der stok. betul ke???

    Sy pun x pasti sekarang siapa yg perlu bertanggung jawab.. sales agent ke atau proton team sendiri…

    pagi tadi bila saya call lagi sales agent sy dia kata sy akan dapat exora yg sy tempah sebelum hari raya. Sy pun naik terkejut! hari raya tu makna nyer sy kena tunggu lagi 5 bulan!!!

    Sy minta sgt proton team dpt bantu sy kerana x kan lah saya perlu tunggu hampir setahun untuk dptkan exora???

    susahnya nak support barangan buatan negara sendiri rupanya….

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  • mr.waiting on May 04, 2010 at 5:31 pm

    proton nih buat je macam2 tapi distribution hampeh..aku tunggu saga se warna putih dekat 6 bulan tak dak kabar berita…aku xtau masalah dr sapa skrg…dealer atau hq..sapa2 tau tlg emel aku plz….

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    • zairol on Jun 15, 2010 at 2:01 pm

      Aku pun sama gak kena macam ko, mula2 salesman kata nk tuka dealer, sebab dealer lama lambat sgt, aku pun agreelah since ade ready stok kat dealer baru, pahtu, bank approval automatic VOID, cilako punya slaesman, dia tak tau lak menda2 camni boleh jadi, aku try call khidmat imej sdn bhd sampai ari ni xmo jawab call dah, kalau buat report polis laku tak?

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  • marina on May 11, 2010 at 9:44 pm

    hari ni hari aku, aku call smpai abis credit, dia cuma dok repair kete aku pakai mulut.. macam2 alasan asalkan x payah antar org dia dtg.. ape punya call centre mcm ni, x mmbantu langsung..ape guna dia dok terperuk kat cal centre tu..x guna lagsung buat no lain utk emergency..sama je..

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  • Farrah Esa on May 12, 2010 at 10:00 pm

    Saya beli proton Pesona Elegent H-Line dua bulan yang lalu. Kereta saya didaftarkan pada 13.4.2010. Sejak saya dapat kereta macam-macam masalah. Break tak makan, break disc bunyi, fius terbakar. Hantar la kereta untuk dibaiki kat proton servic center Batu Caves. Kereta kena tahan 1 hari untuk di baiki.

    Tetapi masalah sama timbul. Saya dinasihatkan untuk menghantar kereta itu di Glenmarie. Pusat sevis yang mempunyai banyak alat ganti dan pekerja-pekerja yang mahir. Satu hari suntuk kereta itu dibaiki. Dua minggu selepas itu minyak hitam saya bocor, auto cruise tak booleh pakai, break disc bunyi, break tak makan macam-macam masalah.

    Saya kemudian di nasihatkan pula pergi Pusat Services PJ. Masuk hari ni dah 2 hari kereta kena tahan. Apa masalah pun enginer tak dapat detect. Apa la proton ini nak tunggu sampai guarentee abis ke… kalau boleh saya nak mintak Proton bertanggung jawap la dengan produk Malaysia ni. Kalau tak boleh baiki bagi je la kereta baru. Tak pun pulang balik duit saya. baik saya beli kereta Vios ke Honda City ke Harga pun tak jauh beza. Pasal nak support kereta Malaysia la saya beli. Tapi ini yang saya dapat. Adakah sebab kereta Malaysia ini hanya boleh dimiliki oleh golongan berpendapatan rendah dan sederhana contohnya pekerja kilang, kerja pasar malam, posmen jadi servis macam ni la yang kami dapat. Saya sendiri dah tak confident nak bawa kereta tu. Masa beli ada airbag. Tapi tak tahu la ianya berfungsi ke tak. Dah la saya tak de kereta. Nak beli kereta baru saya jual kereta lama kalau macam ini baik saya pakai kereta lama tak de masalah pun. Harap Proton ambil berat pasal masalah saya ini.

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  • Farrah Esa on May 12, 2010 at 11:07 pm

    byk masalah yang dihadapi oleh owner proton. proton i care ke proton i dont care or proton u solve your own problem takde sapa paksa u beli proton atau proton who care ke proton i dont give a damme n i dont care. kete aku mcm mana kol aku 0123583334. direct kol aku proton whatever u want to care. kete atas nama bini aku. serabut dah kepala aku. jgn sampai aku tulis kat paper je. nstp kat jalan bangsar je.kang kata aku tak patriotik. ni punya komen pun ntah korang baca n peduli ke tak. dah tak pasal2 bini aku kene naik moto dgn aku pastu naik putra lrt sampai gombak naik taxi rm 8. kete harga 59k nak kene byr bulan2.kol aku dgn segera. tak pun ko bg duit ko amik balik kete persona elegence aku nak beli alphard. takde duit aku pinjam ah long je lagi baik dr pakai elegence tu. kete aku kat pj dah 2 malam. berapa rm aku kene byr kete aku parking kat sana.

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  • Abdul Ghani Abdullah on May 20, 2010 at 9:07 pm

    Saya beli Proton Persona H/L. Tempoh menunggu je hampir 2 bulan. Bila dah ada kete, 12-05-2010 saya pergi JPJ daftar lah sendiri kete tu (BKT 5464) supaya boleh dapat cepat. Bila dah daftar dan nak collect kete, dimaklumkan radio cuma boleh “ON” tapi tak ada bunyi. Yang bunyi brek dan compressor air-cond.
    Saya minta dealer settlekan semua masalah dulu sebelum hand-over. Kete pun masuk Proton i.care centre Shah Alam.
    Sehingga posting ni ditulis (20-05-2010) tak ada news lagi bila kete tu boleh siap. Kalau dah tak teruk sangat, tukar je 1 unit baru yang benar2 lulus proses PDI mengikut piawaian yang ditetapkan.
    Sakitnya hati ini, walau pun dah beli kereta proton ke-3 sejak 25 tahun dulu tapi masih ada masalah PDI ni setiap kali beli Proton. Nampak sangat tak dewasa lagi Proton untuk bersaing di peringkat global.
    Ada sesiapa tahu kat mana lagi saya nak komplen benda ni. Tolong……….

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  • ahmad faisal b abd rahim on Jun 04, 2010 at 3:24 pm

    salam 1 malaysia..bini aku baru je beli persona Elegence M/Linenih bulan lepas.tapi dah macam-macam problem…start je kereta nak bawak balik ke rumah dari kedai mula-mula ok..sampai je kat tol aku bukak tingkap.tapi tingkap bunyi mcm nak patah.adooi..esokkan hari aku bawak kereta tuh ke tanjung malim.tengah syok bawak tuh tiba-tiba enjin mati.start balik njin dah jadi gila.RPM naik turun..adoi….bawk la g kt pusat servis.die bgtau sensor coolant prob.dah tukar pun same gak sampai skarang.Power window pun same..die kate memang mcm tuh…ade ke patut??xkan kereta baru bunyi mcm tuh….skarang masalah baru lak timbul.Hon xbunyi…dah 3 kali aku gi hantar pun same gak….dalam 2-3 hari rosak lagi..aku check fius tuh diorang pakai direct???boleh ke???mane diorang blajar????bangang punya pusat servis…aku memang betul2 xpuas hati dengan keadaan kereta aku..lau korang baca mende nih leh call aku anytime.013-7218869.nak je aku bakar je kete nih…..harap harga ke mahal…tapi kualiti mcm sial……..

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    • Mejar (B) Yusoff on Jun 06, 2010 at 11:38 pm

      Saya setuju dengan komen Ahmad Faisal, kalau kita orang kaya kita dah bakar kereta tu. Call Cik Sharuddin 013-2555929,dia kata dia boleh tolong. Habok pun tarak. pooo raah Tak juga boleh ganti. Semasa kereta saya rosak yang pertama kali, depa panggil mat saleh dari luag negara mai dok belek-belek, mat saleh tu pening macam mabok todi atau mabok samsu haram. Keta saya macam bahan kajian, rosak hantar bengkel, rosak hantar bengkel. Saya tak tau tentang injin ni. Mr Ong dan Mr Charles kat Bengkel EON Jalan Mergong kata rosak tang tu saya anggok, lepas tu dia kata tang ni pulak rosak saya anggok. Lima kali rosak maka lima kali saya anggok macam burung belatok tak makan sebulan.
      Proton yang dihantaq keluag negara depa buat elok. yang nak bagi kami orang susah pakai ni, buat hala balai saja. Kami sokong jenama Malaysia, tapi jangan buat kami macam tu. Kalau untung belipat ganda, nak ganti sebijik susah ke. Saya pakai 12 hari, 34 hari di bengkel sapa nak bayag. Hantar komen berjela-jela, kot-kot proton boleh baiki dan tingkat kualiti, senyap je. Sakit ati kita ada la, utang bank kami kena bayag. Kalu saya panggil Karam singh walia macam mana. Proton mungkin kata, alah… ni perkara kecik saja. Bagi kami yang takde fulus ni kami kata ni masalah besag. Saya harap kawan-kawan lain jangan terkena macam saya. Sokong jenama Malaysia, sokong yang elok saja, yang macam pelaq kita jangan sokong…..

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      • Abdul Ghani Abdullah on Jun 15, 2010 at 8:16 pm

        Melalui pengalaman saya;
        complain melalui Proton i-Care Centre 1300 880 888 dan buat follow-up dan follow through sampai selesai masaalah. PRCUMA tapi kena buang masa sikitlah.

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  • Mejar (B) Yusoff bin Hamid on Jun 07, 2010 at 1:44 pm

    Persona Elegance 1.6 kereta yang paling bermasaalah.
    Laporan saya dah berjela-jela, sapa pun tak endah, semalam anak saya bawa pi makan kenduru di Arau Perlis, dah problem pula kali yang keenam. Pi hantar bengkel, belek punya belek dengan computer depa kata brake suis rosak, dulu dah jadi sekali macam tu, lama-lama hancor keta tu. Kerja macam pelaq saya tak suka

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    • Abdul Ghani Abdullah on Jun 15, 2010 at 8:12 pm

      Walau apa pun dalam tempoh warraty kita kena complain kat Proton i-care dan hantar untuk dibaiki – PERCUMA.
      CUMA kena buang masa lah.

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  • Nik Ghazali Bin Mat Daud on Jun 08, 2010 at 7:58 pm

    Apa masaalah proton gen2 kawan saya punya kunci keta dia rosak dia tukar seketul tapi bila kick ingin senyap je tak

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    • Abdul Ghani Abdullah on Jun 15, 2010 at 8:06 pm

      Mengikut pengalaman sya;
      Kunci jenis dengan transponder kena set coding balik di Proton Service Centre.
      Kalau buat kat kedai cuma boleh duplicate kunci sahaja.
      Cuma Proton yang simpan coding tersebut. Tuan kena ada simpan no rujukan kunci untuk memudahkan Proton retrive coding asal yang datang bersama kereta tersebut.

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  • Nik Ghazali Bin Mat Daud on Jun 08, 2010 at 8:05 pm

    proton keta yg paling elok proton saga , satria , putra , wira ab/salon , perdana itu je yg bagus

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    • Abdul Ghani Abdullah on Jun 15, 2010 at 8:08 pm

      Kena rajin complain dan hantar ke Proton i-care centre baru boleh dapat kereta yang akhirnya SANGAT memuaskan hatii anda.

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      • icare tak leh nak diharap sangat..sebilangan besar hanya goyang telur sahaja n ckp tak menepati janji..

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  • SAZALI BIN KENIT on Jun 28, 2010 at 9:55 pm

    Saya baru tempah Proton Saga BLM 1.3 M-Line(Auto), dah bayar 10% deposit pada dealer (SYKT URUS USAHA) kat JB pada 18/6/2010. salesman kata ready stok, dalam seminggu dah boleh dapat kereta..ini dah masuk minggu kedua senyap je..pada 28/6/2010 aku pegi tanye salesman, dia cakap proton belum antar stok…aku dengar dia cakap mcm tu BENGANG BETUL LAhhh… Proton i-care boleh tolong tak? Kalau awak tak tolong saya…dengan sape lagi kita nak mengadu erk..betul tak ?

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    • JIbrail on Jul 03, 2010 at 11:05 am

      Saya order Persona Elegence 1.6 H/Line Bronze Garnet pada 21/4/2010. Sampai dua bulan yang lepas, dealer diam jer. Sebelum tu dia janji 2 minggu. Pas tu skrg dah jadi dua bulan. Pada masa saya menulis ni dah jadi 2 bulan 1 minggu. Bila saya tanya dealer, dia ckp “tak der stok”. Betul ker? Kalau sampai dua bulan lebey tak der stok, saya rasa apa jua alasan adalah DUSTA belaka. Saya yakin, samada dealer atau brach dah guna duit muka saya. Full plak tu. Sepatutnya tak perlu bayar full sampai la nombor enjin sampai. Tapi sebab nak support barangan Malaysia, saya pun jadi excited. Terus la bayar. Diroang ingat kita ni bodoh ker sampai tak tahu selok belok politik dealer2 dan branch proton ni. Dok rollong duit customer pas tu ckp tak der stok. Loan saya dah approve. Silap saya ialah saya tak ugut diroang awal2. Baru2 ni jer bila dah tak tahan, terjelmalah side diri saya yg dealer2 proton tu tak nampak sebelum ni. Saya call dealer saya dan saya dah mula ckp kasar2. Bila dia kasar balik, “jgn cakap byk, bagi balik duit saya atau kita selesaikan cara susah. Resit order ada dgn saya”. Agaknya dia faham kot maksud saya (nak repot polis la tu). Biar polis sisat sendiri baru padan muka dia/ branch. Dari masa ke semasa saya terus call dan call. Last sekali, khamis 3 hari lepas, dealer saya call. Dia ckp ada satu H/L masuk. Kaler Silver dan Chiffon Green. Hisshh….tak kuasa lah aku nak chiffon green. Mak tak taste ok! Tapi sebab dah tak der keter selama dua bulan ni, saya pun setuju la secara lisan. Saya cakap “chiffon pun chiffon la…..” (dengan muka putus harap). Tapi masih tak puas hati. Semalam saya online Protonclub.com. Ada satu nombor tertera di situ. Agaknya dia dealer kot. Saya call dia dan dier ckp kat branch dia dah ada ready stok PERSONA BRONZE GARNET H/L 1.6 sebijik yg saya idam2kan. Saya pun call dealer saya ni, saya ckp tak jadi chiffon green. Saya nak bronze garnet sebab ada dealer baru yg ada. Tapi dgn bodohnya dia jawab, “tapi kitorang dah buat ROU”. ROU kepala bapak kau! Bila masa aku sain agreement utk Chiffon tu. Verbal jer pun. Lagi pun dia sendiri cakap isnin minggu depan(5/7/2010) kita setel pasal Chiffon Green ni (yg saya dah cancel). Lepas tu dia tak puas hati kot tgk saya dah cerdik skrt pasal keter dia cabar saya. Dia cakap “ok, kita gi Proton esok”. Maksudnya hari ni (3/7/2010). Dia hengat aku takut. Saya cakap kat dia “OK, saya suka sangat”. Pas tu saya sambung “nanti saya nak bawak video camera saya nak rakam setiap perbualan supaya senang jadi bahan bukti”. Tersentak dia. PAs tu saya warning dia, dalam next week, saya nak kereta yg saya nak tu ada. Kalau tak der sila pulangkan wang saya atau saya buat report polis. Biar polis yg siasat. “Cik XYZ nak ker saya buat repot atas nama cik?”. Saya tutup perbualan kami mcm tu.

      Pss tu mlm tadi saya call, dia tak angkat. 2 kali. Pagi tadi dua kali call, tak angkat. Cakap nak ajak gi Proton. Pesal diam pulak. Dah takut ker. Berani kerana benar, takut kerana salah. Maksudnya, dia dah buat sumthin la tu. Itu satu hal. Belum lagi pasal saya jual keter lama saya utk buat DP keter baru. Dengan dealer yg sama jugak.Tapi tu saya citer lain kali la. Jadi sesiapa yg ada hati nak jual keter lama kat Proton, call saya dulu. Saya nak curahkan sket pengalaman saya. 019 2573942

      Apa2 pun jika saya ada kemampuan, saya tak akan beli keter Proton lagi. Kalau mcm ni la gayanya……baik saya sokong keter luar negara dengan dealer bukan Islam. Saya rasa dealer bukan ISlam lebih faham ttg etika drpd dealer Muslim yg mcm saya deal skrg. Dok kapor la duit customer mcm tu kemudian dok tipu org sana sini. Tgk la benih kau yg kau pancarkan dalam rahim bini kau tu dari hasil apa! Kalau dok menipu org sana sini tgk la anak2 kau, bebal, bengap, bodoh, jadi bohsia, bohjan, tak masuk ajar, baloq liat, dll semua tu tak mustahil. Termasuklah bini kau yg kau suap duit haram tu. Dia pun lama2 naik benci tgk muka kau danakan buat hal. Bila benda2 tu terjadi, kau kaji2 la dari hasil apa kau buat makan anak bini kau.

      Sekian.

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      • JIbrail, I faham perasan qwak.. This is the begining sahaja.. Sampai bila nak service kereta tu, Sure you may muntah darah.. I had that experance b4.. Correct me if i am wrong.. Dalam hati awak will say better buy second hand kereta better than Porton

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  • taufiq on Jul 05, 2010 at 8:44 am

    saya betul2 kecewa dengan proton saga BLM. Baru 2 minggu keluar dengan plat pendaftaran BKU 8894 sudah 2 kali over heating kini tersadai di EON service jalan 222 petaling jaya selangor. selama ni saya sanggup memperjuangkan kualiti kereta proton dengan kawan2 saya,akhirnya saya bertul2 kecewa bengan kereta yang selama nie saya agung2kan. inikah dikatakan produk diminati ramai penduduk malaysia. KECEWA GILERRRRRRR………………. ARHHH……………….ggggg
    1 MALAYSIA HELP MEeeee……………..

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  • stress aku! on Jul 07, 2010 at 6:12 pm

    Saya beli Saga 1.3 n da bayar full down payment..kereta saya pun da di registerkan dengan no pendaftaran WUB 4595.tapi sampai hari ni saya tak dapat kereta saya lagi.. bila saya tanya sales man mereka kata kereta saya sangkut di tempat simpanan di teluk panglima garang..sekarang da masuk 2 minggu.. tapi masih tak ada berita..macam mana ni? korang ni buat kerja ke tak?!

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    • normita mat jilis on Jul 08, 2010 at 8:32 pm

      sama la, saya order exora …. asyik kata proton x hantar lagi.. tp surat bank dah sampai suruh bayar 1st instalment 25 Julai, gila babi camni………..

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      • Abdul Ghani Abdullah on Jul 09, 2010 at 8:09 am

        Contact bank dan maklumkan kereta belum deliver lagi. Potongan hanya BOLEH bermula apabila bank dah dapat Delivery Order signed by Owner.

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  • saya betul2 kecewa dengan proton saga BLM. Baru baru ini saya dah tukar “bolt bering” ada bunyi bising alah benda yang kat tayar kereta. lepas hantar tue hantar kat proton servie balik aje kat rumah ada bunyi lagi kat tempat sama, dah lah jauh aku nak hantar balik kat proton servis kat Malim Melaka. ini dikatakan produk diminati ramai penduduk malaysia. saya kecewa sangat sangat ini. proton i-care

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  • keyza on Jul 08, 2010 at 12:39 pm

    letih tgu……
    smpi dh naik fedup..
    member sy beli neo mline 2mggu dh dapat..
    yang sy cps dia janji 2 mggu jgak.. kesudahannya dah 8 bulan.. tqvm proton..

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  • azman on Jul 24, 2010 at 11:14 pm

    sekarang sedang menunggu proton blm se white. ni merupakan kali pertama beli produk buatan malaysia. beli pun sebab murah( sebenarnya mahal) dan sokong untuk produk tempatan. TETAPI… pembelian kali ni mungkin kali pertama atau kali terakhir. Kalo kali terakhir siap laa ko proton. aku xkan support lagi biarpaun orang cakap dah semakin bagus kereta proton ni.aku bukannya takda duit nak beli kereta luar.

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  • ahmad on Aug 07, 2010 at 10:09 am

    saya guna proton persona b line. selepas 6 bulan sy guna kereta, power window ngan central lock dh bagi problem. banyak kali saya hantar kat proton, derang fixed lepas 3 minggu jadik lagi. Sy pernah hantar kat Mutiara Damansara, dh buat booking part order dan appointment utk fix the problem dan service. lepas keta siap, derang kata, part dh bagi kt org laen dan derang cuma service je. sy bising2 kat derang , pastu derang suruh sy buat appointment dan booking part yg baru. tp sy tak nak. last skali may 2010 sy buat service kat proton jalan 223, derang fixed the problem, tp since derang kacau kt wiring punya site, dh lampu handrake pulak asik menyala. lepas 3 minggu problem power window dan central lock jadik lagi.

    skg ni dh 2 tahun sy pakai keta ni, sy rasa memang fade up dgn keta malaysia. proton has a very poor service and always had repeating problem with the car eventhough they solve the issue, but it will happen again and again and again. Never had a permanent solution.

    Jangan bagi alasan sebab kami beli kereta murah, sebab tu keta byk masalah. abis tu proton tak reti2 nak carik permanent solution? ingat kami keje siang malam carik duit utk beli kereta yg byk masalah?

    Saya terus terang mmg tawar hati giler ngan Proton dan kalo ade duit lebih mmg nk tukar je kereta import.

    Don’t say that we never support nasional car/product. We proud of nasional product, but the thing is, Proton always treat customer for granted. Never appreciate customer by giving a good service and a good product.

    To the rest, I can say that, PROTON car is a problematic car. So if u have extra money, better buy an imported car instead of problematic car.

    ppl said “don’t jugde the book by its cover”. Yes “we judge the car only after we discovered so many problem on it” .

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    • persona490 on Mar 10, 2011 at 12:16 pm

      memang pun..agree with u..i penah anta kereta di pusat service batu caves..buat alignment n balancing..boleh plak 1 skru terlupa pasang..entah2 kan hilang..i call diorg buat cm tak salah jek cm tkde pape berlaku smpai la i call biro aduan baru la svc centre tu call suh dtg..tu pun bagi skru mane diaorg amik..buruk cm dh lama..diorg tanye nk kami pasangkan ke..i said ‘no thanks’..kang tayar plak yg tercabut..

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  • steven chai on Aug 08, 2010 at 2:24 am

    I very dislike the saleman at jln ampang (DAVID CHAN) company no:133533-A. I already booking for a car(persona) with this saleman but now i thinking i wan cancle for this booking cos this saleman he scold at me… I never see a saleman like him b4 … This guy customer service very bad and no courtesy… Pls be attention for this bad saleman … If got any question want to ask pls contact me 0168668288/0122914169 Thanks… From:Steven Chai

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  • sadness on Aug 09, 2010 at 8:00 pm

    sy tggu keta persona 1.6MA B/L Garnet dh 2 bulan..kata 2minggu bole dh dapat keta… ni dh 2bln.. mcm2 salesman tu duk “kencing”.. skg tunggu surat lulus “k” dr KL..sy tggu dis week, klu xdpt gak minggu ni mmg nk cancel… mula dia kata bayar duit book.ok byr 500.. then 2minggu baru dpt sign agreement bank.. dia kata terpaksa ambik kereta dr proton edar lain sbb keta kat kedai dia dh habis stok.kt proton edar 1 lagi tu mmg ready stok..1 minggu KOMFEM dpt.what the hell i byr duit booking, padahal hari saya byr duit book 500 tu mmg nmpk new stok baru smpai..ok FINE.. tggu 1week..nak tggu bank loan lulus sbb transfer duit dr kompeni dia ke company lg 1.. TGGU LG SEMINNGU…call lagi..dia kata kerta kat tanjung malam pulak dh…ARITU KATA MMG ADA STOK..OK…sabar.. mmg kaki rasa nk tendang muka dia dah..ok!!!!!!!!SEE HARAPAN PALSU DIA BG AKU LG..dia suh mai tengok tinted ngn spoiler… macam haram x???? dh 2weeks berlalu…aku call lg, dia kata tunggu SURAT K dr KL.. __patut maki lg ke?___huh! u all pkr la mcm mana aku sbr … this thursday is final day, klu xder call dr dia mmg aku cancel.. bukan sbb lmbt, TP SBB DIA TIPU AKU…PANAS WOO…

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  • hmmm, baru hantar emel to proton i care, pasal

    my savvy amt Hline januari 2009, skrg 17500km. suddah 4kali enjin xboleh dihidupkan sepanjang hari, biasanya boleh dihidupkan pada hari keesokannya. setiap kali dibawa ke eon servis katanya masalah sensor then masalah diselesaikan. masalahnya, ia berlaku setiap 3-4bulan..

    …. pihak eon inanam mencadangkan untuk dapatkan nasihat dpd i care sbb meereka pun tidak tahu apa lagi mau cek….

    tunggu dan lihat, bila emel saya akan direply

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  • aku ada cadangan, why not masing2 tulis surat to pengarah tentang masalah proton n cc to tv1, tv2, tv 3, ntv7 & tv9..mana tau dapat membongkar sesuatu ke..

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  • m.idrus b hamzah on Aug 16, 2010 at 5:25 pm

    aku ada beli kereta saga BLM dah sign agreement bank dah 2mmgu.lepas tgu tgu 1mmgu tak samapai2 ckp keta ada stok warna hitam suruh bayar rm500 aku bayar.last2 ckp aku call tanya mana keta dia ckp keta ada kat stor banting lori tak leh hantar lagi…mcm puki mak ja hari tu ckp keta dah sampai suruh bayar booking rm500.last2 ckp keta kat banting sapa tak panas…sampai la hari ni masuk 3mmgu aku tgu..baru tadi call ckp sabar..kepala hotak dia aku nak sabar….

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  • sadness on Aug 18, 2010 at 2:20 pm

    aku dh nk dpt keta esok.. tp aku takot la, byk sgt komen kat sini yg bg negative feedback nih tentang persona nih..tolonglaaaaaaaa, bg keamanan padaku Ya Allah dn bg segala kemudahan setelah kesusahan sblm ni,..

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  • ok ok, my emel to proton icare and call to eon care was replied in less than 1week, action done….. thanx for good service

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  • Kesallllllll on Aug 28, 2010 at 10:44 am

    Daring club kena bayar tiap2 tahun RM20. kalu betul2 proton nak bagi service n confident dgn kereta yang dijual, tak payah caj dekat pengguna. beli kereta kerap problem… auto lock tk berfungsi, penghawa dingin problem… bila hantar lambat baru nak siap. caj giler2 kat dlm resit, then lepas tu kata ade daring club potong tak banyak mana, last-last depa gak untung.. proton gak untung… lagi problem bila nak renew daring club kena p maybank… tak boleh transfer ker… nak ape bukti… transaksi no dah ade.. print yang tu jelah… pun tak boleh upgrade sistem…. ini zaman semua moden la… lagi nak kena p bank ke….. tak banyak info mengenai daring club, ape yang kami boleh dpt…benefit… cuma akan tau bila p proton edar nak service….. proton teruk laaa

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  • sadness on Aug 28, 2010 at 5:50 pm

    AKU NAK TANYA, AKU BARU DAPAT KETA..PINTU BELAKANG SBLH KIRA KENA TUTUP KUAT2..BILA JALAN JE KETA TU, BERBUNYI KAT PINTU KETA TU.LAST WEEK BILA AYAH AKU YG “KURANG TAHU” APA2 TU PG PROTON SERVICE, BILA DORG TEST DORG CKP OKE AJE..SBB MASA TU AKU KE KELAS.. SO, PERLU KE KE EK AKU PG PROTON SERVICE NI LG??

    ADE SUGGESTION TO SAPA2 YG BLM DPT KETA.
    persona elegent ni atleast SEBULAN aje dah bole dpt.sbb byk stok skg-org kt proton i-care la ckp-..

    if lambat dpt keta pls call proton i-care..tp u kena slalu col.kalu bole ari2.lantak la dorg nk ckp korang kalut ke ape ke… jgn tunggu dorg klu nk harap dorg call alamatnye smpai mati pon dorg xcall la…jgn ckp lembut2.klu korang ckp lembut2, alamatnya dorg akan layan korg mcm lembu la.XCAYA?try…korang just ckp kat 1 person je..biar dia yg handle kes korang..sbb SETIAP OPERATOR2 yg berlagak BAGUS ni bila dorng angkat korang punya call, dorg akan mntk nama/ic/tnya masalah, SETIAP kali call…derang ingt pakai bulu kot masa beli topup, nk ckp same thing aje..
    2nd suggestion, klu yg blm dpt keta, blm byr payment, pg la batalkan aje..beli keta luar negara lg bagus..mahal skit je, tp puas ati.. xpn beli 2nd hand car mcm vios ke, lbh kurg sama je harga..
    ‘PENANTIAN ITU 1 PENYIKSAAN”..nk raya lak, pasti nk melaram nk keta baru kan.. so take an action!

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    • zahar on Oct 20, 2010 at 7:25 pm

      come on..vios,honda,toyota pon de pblm gak..dh nme keta..bli 2nd klo kene keta ok,bagus..tp klo kene yg cam hampeh.br ternganga kne caj brg2 made in japan..mahal nk mamposs..huahuahua…

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  • Vishnu on Sep 01, 2010 at 9:56 am

    Hii i have just purchase a Proton Pesona somewhere in may and i have my car brekdown recently. my car was towed to one of the Proton in kepong on monday and i received a call from one of the mechanic saying that my clutch plate was faulty.
    given to his description he mention that when i do my first service the proton people was suppose to do some adjusment. so what is all this up to. who to be blame. Now the charges is RM 705.00 with labour charges is proton or eon going to be liable for this… or we malaysian who rely on malaysian made car going to be cheated or con again and agian. pls reply me as i am not happy with the feedback or explanation given by your service centre people or the management.

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  • PELANGGAN BENGANG on Sep 17, 2010 at 11:53 am

    Awal tahun lepas beli proton BLM sebab EXCHange punya pasal nak lupus kete lama dgn dealer ROHAMAS PROTON EDAR SDN BHD JLN SEMANTAN TEMERLOH. Pasal keta lambat klu tunggu rebet kena dahulukan duit utk keluAr keta.Janji nak bayar pada org ramai klu exchang RM5000. Tapi sampai sekarang duit rebet tak dapat2 pihak proton baru bayar RM2500 je pada 18/11/2009 tapi baki RM2500 sampai sekarang tak bayar2. Janji 2 @ 3 bulan je…tapi sampai skrg tak dapat duit dah banyak habis beli kredit telefon Rohamas dan Icare..Icare tak buat keje ke..rugi kerajaan bayar klu staff tak buat keje…makan gaji buta..dah talifon Icare bagai nk rak tak selesai gak masalah…tolong bayar baki rebet kereta atas nama ABDUL RAHMAN BIN SULAIMAN NO. IC : 380406-06-5259…Klu telfon tak penah ada yg menjawab suara perempuan dlm komputer je jawab…keta BLM dah nk buruk..bengang betul ngn pihak proton…buat aduan haprahhhhh tak pernah dpt keputusan..alasan bermcm alasan…malas nk dengar…minggu depan klu tak dapat gak duit tu kena buat aduan dengan Tribunal Pengguna.

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  • angah on Sep 19, 2010 at 5:52 pm

    saya beli kereta Proton MPV Exora,
    setelah setahun saya guna masalah timbul.
    power tiada dan masalah enjin bergegar seperti ada masalah pembakaran tidak sempurna seperti 3 selinder aje yg berfungsi.dan apabila saya perlukan power untuk kelajuan enjin seperti hendak berhenti, dan saya pelik kerna kereta baru ada masalah begini ke.
    saya minta pendapat kamu jika boleh bantu saya kerna saya tidak mahu masalah ini berlarutan. saya cuba singgah bengkel, mereka syarankan saya melaporkan perkara ini pada proton.

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  • angah on Sep 19, 2010 at 6:21 pm

    saya beli keretaProton MPV Exora,
    setelah setahun saya guna masalah timbul.
    power tiada dan masalah enjin bergegar seperti ada masalah pembakaran tidak sempurna seperti 3 selinder aje yg berfungsi.dan apabila saya perlukan power untuk kelajuan enjin tetapi enjin seperti hendak berhenti (semput), dan saya pelik kerana kereta baru ada masalah begini ke.
    saya minta pendapat kamu jika boleh bantu saya kerna saya tidak mahu masalah ini berlarutan. saya cuba singgah bengkel, mereka syarankan saya melaporkan perkara ini kepada proton.
    * saya nak tanya, adakah ada jaminan jika masalah ini bepunca dari kuality barang proton atau adakah ia akan membeban kan pelanggan kerna saya risau nanti di kena kan bayaran yg tinggi walaupun punca entah idak tahu dari siapa.. dan pula adakah pelanggan perlu menaggung semua ini sedangkan palanggan perlu byr tinggi bulanan dan harapkan kereta untuk kepuasan bukan merugikan..so pls help

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    • abang jgn risau walau macam mana pun dia orang nak duit abg jugak walaupun punca dr abg atau proton………heheheheheheheh……………

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  • mereka ni sengaja buat kete baru kurang ketahanan,pasal nya biar cepat rosak dah rosak boleh hantar di pusat servis diaorang,bila dah masuk pusat servis mereka sedia je la duit yg banyak…sebab dia org nak cekik duit korang

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  • ada ke patut saya nak tukar timing belt di Glanmarie Shah Alam tak buat hari ahad supervisor kata tak cukup man power , buang masa aje saya datang sana

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  • RAKYAT MALAYSIA on Oct 20, 2010 at 4:25 pm

    Besar hati support barang buatan Malaysia.so beli Savvy yg canggih sbb ada auto n manual.Baru pakai 4 tahun.servis dr hr pertama sampai Mac 2010 kat Service Excellent Subang.Katanya robotik rosak.Kos mak Oi RM 15.000.Kalau I ada bank sendiri I boleh byr so they refer to ICare .ICare call said don’t worry within one month boleh settle.Proton akan cuba tanggung.Now almost 2 bulan telefon ICARE selalu officer INCHARGE tak ada.
    busy .suruh call balik..haram tak call.MCM LEPAS TANGAN.Nak pi kerja sewa kereta kawan..Kerja makan gaji..nak byr sewa kereta anak2 6 org nak pakai duit sekolah…SAVVY WPK 4715 masih tersadai di sana..Pada siapa saya nak mengadu pada ICARE??????

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  • zahar on Oct 20, 2010 at 8:00 pm

    panas..panas..dan sensasi..

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  • abd ghani bin ibrahim on Oct 21, 2010 at 2:52 pm

    saya nk komen sketla..keta saya persona elegance..baru jer beli mac 2010..baru2 ni temp naik..hantar eon service katanya radiator bocor…nk kena ganti under warranty..betol ke nk tukar part under warranty amek mase lebih 2 minggu…saya nk pegi keje pun susah…tolonglah faham masalah saya…

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  • tiong ck (Bintulu) on Oct 22, 2010 at 4:24 pm

    I’m very upset with Proton service center today. I made appointment with proton customer officer in Bintulu at 11.15am for first 1000km milleage and surrendered my service booklet there. I asked him what’s my status of the queue? He told me that I was no. 2 in their waiting list. Then, he adviced me to return there at 2pm and I agreed. When I reached the service center again at 2pm, I handed my car key to the customer officer immediately. He explained the charges of the part repair, part service and labor. I disagreed with him on few items and cut the cost down to Rm 200+ to less than RM200. After that I had kept waiting 4pm nearly, I requested him to cancel the service order and return the car key. Really disappointed with the queuing system of Proton service center. I will opt private service center after 5 years warranty.

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  • norhafieza on Oct 29, 2010 at 11:05 pm

    saya memiliki sebuah kereta savvy. baru 5bulan saya guna. sudah banyak kerosakn berlaku dlm tempoh tak sampai 5 bulan. kerosakan pertama berlaku selepas pertama kali service. tidak sampai sebulan, berlaku keadaan seperti jurking(semput).saya hantar kereta check dekat dealer servive dekat rawang, mereka kata mungkin salah masuk minyak enjin, padahal mereka kata minyak tersebut tak memberi effect pun. last2 saya bawa kt centre excellence kt subang jaya. kerosakan tersebut berpunca dari cabel pada bahagian enjin menyebabkan kereta saya jerking(semput) serta RPM pada bacaan meter tersebut jatuh. kemudian, pada 9hb Oct kereta cabel clutch kereta saya putus. saya pergi C.O.E subang jaya, S.A(En.Idham) telah beri jaminan bahawa barang tersebut kena order dulu sebab tiada untuk baiki pada waktu itu. dari pagi saya tunggu sampai petang, last2 En.Idham beritahu yang barang tersebut terpaksa order dulu. Kenapa haru diberitahu lambat sedangkan saya menunggu terlalu lama untuk mengetahui keputusan. Seminggu juga saya terpaksa menunggu. Pada 16hb tidak silap saya, saya hantar kereta untuk baiki. kemudian hari selasa pada 19hb saya ambil kereta selepas siap baiki di centre sana. Selepas 2 hari kereta saya breakdown. Langsung clutch tidak boleh masuk untuk masuk gear. saya call i-care tanya macam mane situasi sekarang? salah siapa? mereka kata kena towing sahaja kereta bawa ke C.O.E jumpsa S.A(En.Idham) itu tanya ape masalah. takkan saya kena tanggung sendiri kos towing sekiranya terpaksa hantar sana. Tapi apabila saya call no 0380269333,9167dan 9169 semua tidak berangkat. sudah banyak kali saya call tapi tiada jawapan pun sehingga operator yang jawab. last2 saya pergi jumpa dealer service di rawang dekat rumah saya, mereka tolong hubungi pihak centre sana. tapi keadaan sama juga. tiada sesiapa pun yang angkat. manager (En.Khalid), dia yang tolong saya cuba hubungi C.O.E supaya dapat menyelesaikan masalah saya. Takkan saya hendak menanggung kos TOWING tersebut sedangkan masalah yang berlaku bukan punca dari saya. baru 2 hari saya ambil kereta dari pusat service..memang saya tidak puas hati layanan yang diberikan oleh pihak service di sana. saya telah call banyak kali untuk bercakap dengan S.A(En.Idham) tetapi tiada siapa pun yang panggilkan untuk hubungi saya balik. dari pagi sampai petang saya tunggu di pusat dealer service untuk dapatkan keputusan sehinggalah En.Khalid bertemu En.Haikal yang dari C.O.E yang pada masa itu dia datang ke rawang. selepas mereka berbincang masalah saya, ada staff sana beritahu yang pihak C.O.E sana suruh hantar wakil untuk check kereta saya yang berada dirumah selepas dicuba tetapi tidak boleh juga. Padahal dah banyak kali saya call i-care supaya hantar orang datang check tapi macam alasan(katanya:kalau hantar orang, sekiranya tidak dapat baiki, just tengok je) Ape jawapan yang die bagi. tidak relevan langsung. keesokan harinya underformen dari rawang datang check kereta saya, tidak sampai 5minit kereta sudah boleh bergerak. hanya adjust bahagian cable pada enjin tersebut. semua kembali normal. komen saya disini, pihak C.O.E serta S.A(En.Idham) seakan lepas tangan dan tidak mahu bertanggungjawab terhadap masalah yang berlaku sedangkan dia(S.A) telah mendapat maklumat tersebut setelah diberitahu. Kalaulah kereta saya breakdown tengah jalan, silap2 saya menempah maut. Siapa yang harus dipersalahkan? Seharusnya mereka lebih peka serta perihatin terhadap benda yang boleh memberi effect nanti. memang penat dah saya dengan kerosakan yang berlaku sedangkan kereta saya baru 5 bulan saya guna. Bukan kereta lama.Nasib baik ada warranthy. kalau tidak ada, saya rasa lebih baik saya pulangkan balik kereta dari saya menanggungnya. Pihak i-care selepas saya beritahu suruh hantar orang untuk datang check pun, tetapi tiada panggilan balas yang saya terima. saya terpaksa menunggu sahaja. cakap tidak sama macam yang dijanjika. selepas ini kalau keosakan berlaku lagi, terpaksa saya buat aduan yang lebih serius lagi. tolong pertimbangkan. Kesal dengan ape yang berlaku. Terima Kasih pada dealer service Taman Bersatu, RAWANG (En.Khalid) manager yang telah tolong saya selesaikan masalah ini. Padahal benda kecil sahaja, tetapi sedikit pun tidak diambil kisah.

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  • MOHD SHAHIRUL AZAM BIN GHAZALI on Nov 09, 2010 at 11:10 am

    SAYA SEPERTI DI ATAS INGIN MEMBUAT SATU ADUAN BERKENAAN CAJ SERVIS YANG DIKENAKAN KEPADA SAYA SEMASA SAYA MENGHANTAR KENDERAAN SAYA KE PUSAT SERVIS YANG BERALAMAT LUBE BAY KERTEH PETRONAS STESEN, LOT 872,24300 KEMAMAN (COMPANY NO 133533-A) TEL NO: 09-8266320. TARIKH KEJADIAN INI PADA 01 NOVEMBER 2010.SEPERTI YANG SAYA MAKSUDKAN ADALAH INGIN MENUKAR SATU BARANG IAITU WATER PUMP(DALAM JAMINAN). DALAM MASA YANG SAMA CAJ YANG TIDAK MUNASABAH DIKENAKAN KEPADA SAYA IAITU RM 76.00 DENGAN ALASAN UNTUK MEMBAYAR BARANGAN YANG TIDAK ADA DI DALAM JAMINAN IAITU COOLENT DAN SERVIS MENCUCI SEBANYAK RM 15.00 SERTA UNTUK MEMBAYAR BOLT YANG ROSAK. SAYA MENGGUNAKAN KERETA JENIS SAGA BLM . SAYA BERTANYAKAN KEPADA SERVISE ADVISOR (SA) TENTANG CAJ YANG DIKENAKAN INI. DIA MENJAWAB UNTUK MEMBAYAR BARANG-BARANG YANG TIADA JAMINAN SEPERTI COOLENT 3 BOTOL DAN BOLT YANG ROSAK SERTA CAJ YANG DIKENAKAN TETAPI SENARAI CAJ YANG DIKENAKAN TERSEBUT TIDAK TERDAPAT DI DALAM SENARAI BIL YANG DIKELUARKAN TETAPI HANYALAH TERPAPAR TOTAL PARTS(WATER PUMP ASSY REPLACEMENT) DAN LABOUR RM 204.05 DAN RM110.25 = RM314.30. SAYA TETAP TIDAK BERPUAS HATI DENGAN PENJELASAN YANG DIBERIKAN DAN TERUS MENELEFON PROTON I CARE. SELEPAS SAYA MENERANGKAN MASALAH SAYA KEPADA MEREKA, SELEPAS TUJUH MINIT MEREKA MEMBERITAHU TELAH MENGHUBUNGI PUSAT SERVIS TERSEBUT DAN MEMBERI PENJELASAN YANG SAMA SEPERTI SERVIS ADVISOR DI PUSAT TERSEBUT. SETAHU SAYA PRTON SAGA JENIS BLM HANYA MENGGUNAKAN SATU BOTOL COOLENT SAHAJA, INI BERDASARKAN SERVIS-SERVIS SEBELUM INI SERTA HASIL MAKLUMAT YANG SAYA DAPAT DARIPADA DEALER-DEALER LAIN. SAYA SEBAGAI CUSTOMER TETAP SYARIKAT PROTON TIDAK BERPUS HATI SEKIRANYA SAYA DITIPU SEMATA-MATA UNTUK MENDAPAT KEUNTUNGAN YANG LEBIH. SEBAGAI PUSAT SERVIS YANG BERTANGGUNGJAWAB MENJAGA KEBAJIKAN PENGGUNA, BENDA SEPERTI INI TIDAK SEHARUSNYA BERLAKU. SEHUBUNGAN DENGAN ITU SAYA TIDAK INGIN MENJADI PENGGUNA YANG DITIPU SEDANGKAN SAYA ADALAH PENGGUNA TETAP YANG MENGGUNAKAN SERVIS YANG BERTERUSAN.. OLEH YANG DEMIKIAN, SEBAGAI PIHAK YANG BERTANGGUNGJAWAB, SAYA INGIN PIHAK TUAN MENGKAJI MASALAH SAYA INI DENGAN SEDALAM-DALAMNYA AGAR PENGGUNA LAIN TIDAK DITIPU. YANG MENJADI PERSOALAN SAYA IALAH KENAPA CUSTOMER SERVIS PROTON I CARE YANG SAYA HUBUNGI TERGAGAP-GAGAP MEMBERI PENJELASAN KEPADA SAYA TENTANG MASALAH INI. SAYA AMAT BERHARAP AGAR MENDAPAT SATU KETERANGAN DAN PENJELASAN YANG MUNASABAH DARI PIHAK TUAN.

    SEKIAN
    NO TEL : 0129607162

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  • joyah on Nov 13, 2010 at 6:31 pm

    aku ada tempah kreta model BLM aku rasa ada 6bulan menunggu….
    hari2 aku followup last2 budak sell kat showroom too kata kena tunggu pelepasan daripada kastam……nampak x bodohnya diorang ni…kereta nasional mana ada kaitan gan kastam…budak showroom too yang keje kat shoorom besar..(hq)….

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  • mr.ayie on Nov 24, 2010 at 11:43 am

    aku x puas ati la dgn eon servis kt glensdakaj..aku pakai BLM.biase la enjin berbunyi.aku dh buat appoinment nk setelkan problem tu.dh amek cuti abis duit nk ke sana sampai sane dh bgtau lg pe masalah.tau2 dia buat servis biase je..tukar minyak itam bagai.masalah aku smpai skang tak setel lg.enjin aku dh mcm moto bot dh bunyi.bila marah senang2 je ckp srh dtg balik..diaorg buat salah aku plk kena cari depa sekali lagi.aku yg tanggung kos lebih.minyak,tol cuti nk kena amek semata2 nk repair keta..dh buat salah patut dtg cari costumer bkn costumer cari korang..dh la nk buat appointment kena ikut masa depa bkn masa kita..orang berniaga dia pun nk berniaga tapi servis kt costumer mcm teruk

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  • mr.ayie on Nov 24, 2010 at 11:47 am

    aku x puas ati la dgn eon servis kt glemeri..aku pakai BLM.biase la enjin berbunyi.aku dh buat appoinment nk setelkan problem tu.dh amek cuti abis duit nk ke sana sampai sane dh bgtau lg pe masalah.tau2 dia buat servis biase je..tukar minyak itam bagai.masalah aku smpai skang tak setel lg.enjin aku dh mcm moto bot dh bunyi.bila marah senang2 je ckp srh dtg balik..diaorg buat salah aku plk kena cari depa sekali lagi.aku yg tanggung kos lebih.minyak,tol cuti nk kena amek semata2 nk repair keta..dh buat salah patut dtg cari costumer bkn costumer cari korang..dh la nk buat appointment kena ikut masa depa bkn masa kita..orang berniaga dia pun nk berniaga tapi servis kt costumer mcm haram

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  • Asri Ali on Dec 13, 2010 at 4:35 pm

    saya telah menghubungi syarikat Sri sutra Travel pada 10 hari yang lepas (2 Disember 2010) untuk tujuan menebus VOUCHER PROTON DRIVE FOR HOLIDAY. Saya disuruh untuk mengisi borang. Borangnya saya boleh dapat setelah mereka menghantar kepada saya melalui emel. Alamat emel telah saya berikan melalui telefon, namun sampai sekarang saya tidak mendapat borang tersebut. Saya sudah menghubungi mereka berkali-kali malah saya juga telah menghantar emel untuk bertanyakan perkara ini tetapi tidak dibalas. Hari ini 13 Disember saya bernasib baik kerana panggilan saya dijawab, tetapi amat mengecewakan apabila saya dimaklumkan bahawa tarikh tamatnya kelmarin(semalam)12 Disember hari AHAD.Melalui telefon pada 3 Disember yang lepas saya telah memaklumkan bahawa tarikh yang saya inginkan ialah 19 Disember 2010 bertempat di Terengganu. Tetapi dengan jawapan hari, saya amat kecewa dengan pengurusan syarikat ini, apatah lagi perancangan bercuti yang telah dirancang bersama anak-anak sekian lama sejak menerima baucer ini pada Januari 2010. tAK PUAS HATI BETUL…

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  • savvy2006 amt. memang HARAM sial punya penipu PROTON.
    . CALL i care line ni buat habis kredit handphone saje.
    Pernah dapat no telifon Datuk Syed Zainal ni. lepas tu baru ramai yang call tolong sampai kereta tu settle2009. kalo tak aku kena bayar hampir saje kena baya rm10,000 sebab masalah robotik at last kena rm1100… ..
    Tapi lepas tu tiap 3 bulan ada je masalah n kena tukar satu2… timing belt lah macam2 lagi problem . total tahun ni servis dah kat nak rm3000. ni 4minggu dah kereta tak jalan kali ni diaorang cakap masalah bateri atau oterator ..kalo nak repair baru rm1400 kalo rekon rm800. aku dah rasa cam pakai mercedes atau jaguar atau BMW. ada geng pakai vios setahun tak pernah cecah 1000.memang BIADAP proton i care.
    Tapi aku rasa camnilah pada yang ada masalah savvy yang sama jom kite buat aduan kat hak pengguna saman proton supaya jadi pengajaran. kalo setuju klik ”like” sebab saya nak tahu jugak berapa ramai yang betul ada masalah ngan proton cam saya.. ..cakap kat sini banyak2 dia tak layan. kite minta hak pengguna je uruskan senang

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  • Yahya B. Abu Bakar on Dec 23, 2010 at 4:16 pm

    UP Pihak Tuan:-
    Saya ingin meajukan beberapa soalan kepada pihak proton:
    1. Krateria yg mcm bagaimana pihak proton meluluskan sesuatu pusat sevice proton???
    2. Adakan pihak proton memberi arahan kepada pusat service tidak membenarkan tuan punya kenderaan mendekati atau melihat cara service dilakukan oleh makenik??
    ..ini berlaku semasa saya membuat service kenderaan saya(Proton Pesona) untuk ke 10,000km yg mana notis yg di keluarkan oleh pusat services tersebut melarang melihat cara pembaikan dilakukan.Sekurang2nye saya ingin tahu barang yg ditukar adalah tulin atau pun betul2 ditukar.
    Lagi satu masalahnya..air filter(penapis angin) baru 10,000km hendak di tukar..saya cakap cuma bersihkan saja daripada habuk..pomen tersebut kata tak boleh sebab dia takut koyak..kalau ikut manual book proton 60000km baru tukar..ini baru 10000km dah nk tukar..lepas tu ygt saya tak puas hati, semua pemeriksaan yg sepatutnya di buat tidak dibuat..saya harap pihak proton tengok2lah sikit cara2 pusat services ni beroperasi..jgn main ikut sedap dia aja..ini berlaku di pusat services Bukit Beruntung Rawang..memang tak pakar langsung..hampehh..

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  • Mohamed Fuat Bin Md.noor on Dec 28, 2010 at 5:22 pm

    My problem is that both my proton car keys was broken and unable to start my car because there is something missing may be the chip inside the key holder. I notice that the key holder is made of cheap plastic and can easily broken.I call proton i care and they advice me to tow my car to the service centre. What a stupid solution given by them. If proton just simply want to show that they have a service centre but with lousy service given then there is no point. Until now my car is stuck at my office and i dont know how to settle it. So now please help me if you really care.

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  • iskandar ismail on Jan 06, 2011 at 12:32 pm

    Kecewa!! begitulah bunyinya….komen ini ditujukan khas buat customer service (staff lelaki) di pusat service juru auto city car….bunyi tempat memang gah habis..tapi staff customer service HAMPAS!!!!! tak pandai nak jawab tel dari pelanggan …aku cadangkan dia org ni pergilah ambil krusus cara nak jawab tel dari staff telekom malaysia….menyakitkan hati betul…!!! tahulah sibuk…tapi awak tu berada di barisan hadapan sebuah syarikat yang terkenal ..jadi belajar2lah menjadi seorang yang bertanggungjawab terhadap amanah yang di berikan…kami ni pelanggan bukan adik abag korang…setiap servis yang korang berikan akan kami bayar…..bukanya percuma…!! kalau rasa tak boleh nak kerja jangan kerja …duduk rumah jaga anak je…..buat rosak nama syarikat je……kesian dengan CEO korang punyalah berhempas pulas nak naikan nama PROTON tapi org mcm korang ni yang bagi rosak segala usaha CEO korang tu….ni nasihat aku pada korang gan boss kat pusat servis auti city juru .cakap gan org tu biarlah bersopan santun mcm mak ayak kita ajar dgn kita masa kecil dulu..jadilah orang timur yang penuh dgn budi bahasa…buat boss korang pulak jgn asyik berpuas hati dgn apa yang saff anda buat..sekali sekala tu turunlah tgk cara anak buah berkerja….dah banyak aku dgr komen dari pelanggan dan kwan 2 aku pasal Pusat Servis JURU AUTO CITY……CS dia memang teruk!!!!!!! harap komen ini akan dapat membaiki mutu kerja korang…dan dapat menarik kembali kepercayaan rakyat MALAYSIA terhadap PROTON!!!!…..harap korang tak marah dengan aku sebab aku sayangkan produk malaysia……sekian wasalam…

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    • Mslh sy plak, call pusat servis autocity dpa xjawab…call i care & i care pun sama!!!sampi ke hari ni diam jerr…nk buat appointment pun ssh, blum msk bab nk kena menunggu berjam2 POMEN2 TERBAIK tu repair keta….bayar mahal tapi servis hampeh!!!!keta tetap problem gk!!!

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  • iskandar ismail on Jan 06, 2011 at 12:37 pm

    pusat service juru auto city memang teruk!!!!! tak pandai jawab telefon..(customer service staff Lelaki)

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  • Masterz on Jan 08, 2011 at 12:17 am

    Hmmmm….. Tak de orang nak jawab ke masalah2 rakyat malaysia yang rasa teraniya dengan produk negara sendiri……. memang pedih…rasanya kereta baru dah la mahal nak bayar bulan2…. pastu kena pulak rosak…perghhhh….. P/s kalau boleh Proton ke I care ke EON ke…. buatlah sesuatu….. Kami beli proton kerana kerajaan suruh kami beli….. konon murah….sayangilah kami…… sebagai warga proton……

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  • Annie Lo on Jan 25, 2011 at 5:33 pm

    Kereta saya 1.3(Automatic) Proton Saga dibeli sejak 20-07-2009. Pada 21-01-2011 saya membawa kereta saya pergi periksa di Dealer Proton Service Center ( Budusan, Kota Kinabalu ) sebab kereta saya berbunyi semasa brek kereta tersebut. Petang,customer service Center tersebut menelefon saya untuk mengambil kereta saya sebab sudah siap selesai masalah kereta saya. Tetapi saya tersedar masalah kereta saya masih wujub jadi saya membawa kereta saya balik ke Bundusan Proton Service Center pada 22-01-2011. Tetapi staffs di sana memberitahu saya bahawa kereta saya rosak bering dan mereka tiada part untuknya. Mereka juga memberitahu saya jikalau saya membaiki di workshop luar lebih cepat tetapi kena bayar sendiri, oleh itu saya memilih baiki di Proton Service Center ( Bundusan ). Sampai hari ini iaitu 25-01-2011, mereka menelefon saya untuk ambil kereta tersebut, tetapi mereka meminta saya untuk membayarnya sebanyak RM177++ untuk 2 bering depan. Dari hari pertama saya hantar kereta saya pergi sana baiki, mereka pun tidak pernah memberitahu saya bahawa bering kereta saya tiada warrenty jikalau saya tukar tayar saya dari 13inci pergi 17inci. Oleh itu, saya tidak akan membayarnya sebab ialah Proton Service Center yang tidak memberi information yang jelas. Saya sudah lama tunggu kereta saya siap dan sekarang saya yang kena bayar sendiri?? Jikalau saya tahu kena bayar sendiri, bagus lagi saya buat sendiri di luar workshop. Adakah Proton yang akan bayar kereta minyak saya yang saya meminjam kereta untuk pakai dari orang lain? Adakah Proton akan bayar bil telefon untuk saya bahawa saya selalu telefon Proton untuk tahu status yang baru? Saya akan menasihati semua rakyat, JANGAN SEKALI MEMBERI KERETA PROTON KERANA ANDA AKAN MENYESAL SEPERTI SAYA.

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  • AMIN NOR BIN RAHAMAT on Jan 31, 2011 at 11:02 am

    Salam
    Saya pemilik exora (WTV4194) yang telah menjadi mangsa kelewatan penerimaan kereta melebihi dari satu bulan disebabkan oleh penggunaan sistem baru PROTON CLASS (kata Dealer – Atiara Automobile). Okey saya accept. Than selang beberapa lama pihak PROTON kirim surat to say sorry about that DELAYED DELIVERY OF YOUR VEHICLE pada 12 May 2010 yang telah ditandatangani oleh Sales Division, General Maneger – En. Sidik Abd. Hamid dan berjanji akan memberi token kepada saya. SAMPAI SEKARANG SAYA MASIH TIDAK MENERIMA TOKEN TERSEBUT.
    Untuk pengetahuan tuan saya telah menghubungi pihak proton i-care, kata mereka token tersebut telah diberikan kepada Dealer saya seperti diatas. Saya telah hubungi pihak Atiara Automobile untuk mendapatkan maklumat lanjut. Malangnya sale – girl promoter mereka dah berhenti.
    Persoalan
    Bolehkah saya mendapatkan kembali hak saya tersebut.
    Masalah saya ini saya panjangkan kepada Seorang Pegawai/Staf di Proton i-care (En. Nazmi) menerusi beberapa kali panggilan telepon dan katanya, Saya boleh mendapatkan kembali service baucer bernilai RM500 dimana atas persetujuan pihak ATIARA AUTOMOBILE kena ganti sama nilai baucer tersebut. Menurut En. Nazmi, pihak ATIARA (miss Judith) akan menghubungi saya. Tahun berganti tahun, bulan dah berganti bulan dan minggu saling berganti………TAKDE PUN DEPA MENGUHUBUNGI SAYA…….APA niii.
    Masalahnya sekarang saya dah dua minggu cari En NAzmi untuk bertanyakan tentang masalah ini. Banyak kali minta Re-turn call, tak pernah En. Nazmi replay.
    SAYA AMAT BERHARAP AGAR MENDAPAT SATU KETERANGAN DAN PENJELASAN YANG MUNASABAH DARI PIHAK TUAN.

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  • saya baru je servis keta saya kat proton servis kat pengangkutan sedar sdn bhd,kulim kedah.Yang saya tak puas hati ni,saya mtk tukar timing belt and buat major servis jea..saya pun xtanya brapa nak kena bayar lepas saya TINGGAL keta saya tu,sbb saya dh biasa buat major servis,so saya dh budget saya punya duit dlm rm900 lbh sbb nk tukar timing belt skali…saya hantar kul 8.30 pagi,bila dh petang saya dtg nk ambil,saya tanya brapa kena……terkejut saya bila dia cakap kena RM1188.20 ..TAK PERNAH SAYA SERVIS KETA SAMPAI KENA BERIBU NII???SAYA CHECK BALIK RECEIPT,TGK …PANDAI2 JE DIAORG TAMBAH WINDSCREEN WASHER (RM5.50),BLADE ASSY WINDS(RM50.50)BELT ACCESSORY(RM70.00)PETROL FILTER(RM37.58)yang jumlah dia saya bleh jimat hampir Rm280.00………….saya bengang sbb diaorang tak tanya saya dulu sebelum tukar benda2 ya xkena mengena dgn major servis tuu..yang saya tau,major servis cuma berkaitan dgn enjin..xde kena mengena dengan saya punya windscreen????saya cuba nk tulis kat ruangan komplain dalam resit saya tu,tapi diaorang xbagi saya tulis…alasan dia ,komplain kat situ diaorg je bleh tulis!!!PANAS BETUL SY…SY XTAU NK KOMPLAIN KAT MANA…..SAYA NAK KOMPLAIN KAT SINI DULU..KOT2 ADA FEEDBACK..KALAU TAKDE..SAYA NK KOMPLAIN KAT TRIBUNAL PENGGUNA PLAK…HAISHHH!!!XPASAL2 SAYA KENA PINJAM DUIT KAWAN SAYA TAU!!!

    ni plat no saya PHV 1837 (PROTON SAGA BLM)no tel 0192785281…………..

    yang benar,
    pengguna y kena cekik darah!!

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  • ayjaybes on Feb 07, 2011 at 11:29 am

    Soalan,
    Bolehkah nak upgrade/update mynavi A 800

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  • pang5 on Feb 14, 2011 at 12:34 am

    asalamualaikum dan salam sejahtera kpd semua dok kat proton samada kat proton edar ke i care ke atau servis.
    ni banyak yg nak saya ckap ni.isteri saya baru beli sebuah persona 1.6 bline..cite mudah jer mule2 beli kete dah kene kencing dah ngn PDI.nak tau PDI 2pe 2lah post delivery inspection yg konon2nya dh di buat pda kete sy tapi ni nak ckp nie sumua 2bohong jer.sy bwk kluar kete 1awal dari raya haji 2010 jam 5.00 ptg nak tau ape yg jadi kompereser aicond bunyi teruk sampai 100m pun blh dengar bunyi.pada malam 2plak hujan turun nak balik kg lagi syok wiper kete rosak plak dah getah dia dah teruk.jenuh malam 2 balik kampung kadar penglihatan terhad.anta kat proton servis kene cas minyak compreser rm 50lbh 2.sy tanye knape diaorg ckp tak termasuk dalam waranty..lpas 2 sevis 1000km plak yg ni pn jd hal lpas servis jer dahbord ngan mcm2 bunyi…dah 2 stering bunyi plak bila pusing penuh…nak syok lagi pengunaan minyak kete sya mcam gune enjin v8 ape kehal nie..kejap minyak ok kejap minyak teruk gila bayangkan pengunaan minyak dlm 200km cecah rm 60 2 ron 95 jer klu ron 97 kira2lah sendiri..bukan nak kutuk kete tempatan tapi nak tau knape kete proton ni tak boleh tandingi kete luar ke sekadar mau untung saja kebajikan penguna kete tak peduli..kete sy lum sampai 10000km lg tp dah banyak prob..skrg nie sy nak pihak proton bertanjungjwp.sy mintak kete lain tak mau ganti sbb bukan polisi proton.mau saje bawa kes ni masuk makamah tau penipuan PDI pd saya…memang saya sangsi dengan pihak Proton ni bayak penipuan…ckp kete ok tp tak ok pun saya guna..skrg ni aligment dan balensing kete lari anta proton servis diaorg ckp kene buat kat kdai tayar sbb kami tak tanggung…bayangkan dah 3bln kete 2 saya guna ngan jarak baru 7000km dah aligment larii????ape kes beb….patutnya pihak CEO proton ni kene jawap semua persoalan ni sebab u all kepala smua nie…nak promosi proton kat luar negara yang dalam negara pun tak dapat nak diperkemaskinikan.nilah bak kata orang kera di hutan di susukan anak sendiri mati tak makan….skrgnie tlg jwap smua persoalan ni dan bagi saya jawapan yang patut…banyak yang saya geram ni sejak hari pertama gune kete nie…nak maklumat lanju u all tengok kat komp u alll 2ape masaalah yang kami hadapi khas untuk pihak proton…no kend pjw 4087…sila selesaikan masaalah kami….

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  • idzan on Feb 17, 2011 at 1:29 am

    betul 2… i care lebih baik tutup jer….. saya ade beli kete exora m-line bulan nov 2010..
    proton buat promosi bulan nov 2010 ade diskaun RM2,000 … kedai kete aku beli kat samudera batu caves…..manager dia kata tak de diskaun RM2,000 proton bagi….. aku dah call icare… yg handle kes aku tu aris… manager kot… tapi soalan aku sampai kini tak terjawap…… Lengkali aku tak nak percaya dah kat proton…. lebih baik tutup je kilang proton tu…..

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  • salam,,.,,aku pakai savy,dah 2 tahun…..macam2 hal berlaku,,ari pertama aircond buat hal,pastu sensor minyak….chek pasang balik,,,tak tukar apa2 pun…ni terbaru gear box buat hal..keta aku amt,dah tak blh masuk gear auto..kna pakai manual….hantar proton pagi tadi,diorg cakap nak ganti barang dekat 4k….waranty takda lagi….macam sial tau,,,,,aku sokong produk malaysia,last2 jadi macam ni…aku bukan org kaya,bulan2 nak bayarketa pun penin…..apa la nasib…..hope proton produce quality,bkn kuantiti…..pelik kat negara luar savy dapat aword the best driver car,standard jaguar,bm,dn ll….award spare part yang sama harga macam keta2 mahal ke….

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  • caj mahal!!service lembab!!!keta ttp problem gk…

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  • I’m using proton waja campro 1.6 year 06. My problem & question is why the fuel pump always failure eventhore I change to proton made. I already change twice… I ask my friend those using waja their also faced same problem before that. Is it I have to change the pump follow by kilometer ?

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  • baru beli INSPIRA 2.0 dalam 4 bulan dah ada kerosakan, kereta tersadai kat tempat servis, nak g kerja pun susah, lepas tukar part yang baru…rosak kat tempat lain pulak, satu hal nak mengulang ke pusat servis…

    proton tak pernah fikir dan ambil peduli ke pasal kereta yang di buat tak berkualiti ni, atau memang sengaja buat kereta macam ni…supaya banyak yang rosak , so pusat servis ada income??

    rase nyesal gak la beli kereta jenama proton ni, harga kereta dan kualiti tak sepadan, pusat servis pun hampeh. (rase kecewa n nyesal tu sebab konon2 nak menyokong industri tempatan…..tapi……………….)

    segala masalah dan tak puas hati yang di bincangkan di sini, diambil kisah ke oleh proton??

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  • PENGUNA KECEWA on Aug 21, 2011 at 9:15 am

    SAYA BARU 3 TAHUN MEMBELI PROTON PESONA ..SETELAH HAMPIR 2 TAHUN PAKAI CAT DI ATAS BONET BELAKANG KERETA MENGELUPAS DAN SEMAKIN TERUK HINGGA KE HARI INI.MACAMANA NIE KILANG PROTON KERETA LAIN PAKAI 10 TAHUN PUN CAT MASIH CANTIK.MANA KUALITI PROTON YANG KITA BANGGAKAN UNTUK RAKYAT MALAYSIA..TOLONGLAH MACAMANA NAK MENGATASI MASAALAH INI…SAYA MINTA PIHAK KILANG PROTON GANTIKAN CAT TERTANGGAL INI…

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  • nor azlin on Sep 13, 2011 at 5:17 pm

    salam. Pada 26.8.2011, husband saya telah membeli proton persona 1.6 Mline. semasa penghantaran dealer kata hon tak berfungsi. waktu tue suma dah sign. so nak x nak terpaksa ambik jgak. dealer cakap kna antar servis kt protn edar. time tue memang nk marah la kat dealer tue. ade ke patut bagi kereta yang dah rosak kt pelanggan. guna x sampai semiggu macam2 masalah lak timbul. memang sakit ati la. dah la hon rosak, getah pada cermin belakang kereta lak terkeluar n reverse sensor plak x berfungsi. dah 2 kali pergi ke proton edar tapi masalah still x selesa. lepas satu satu. semalam pergi lagi untuk servis 1000k tue la. dari pkul 8 pagi hingga 5 petang kna tunggu. last2 reverse sensor still x function. so sad cz keta baru jadi teruk macam tue. dah x boleh bagi bagi la keta baru ke??? memang x puas ati la. rasa macam bagi keta secondhand jea. keta secondhand pown ok jugak. sebulan pown x sampai. hope pihak proton dapat selesaikan masalah saya. skang takpe la rosak still under warranty. nnti ble dah hbis warranty proton nk tolong bayar ke?????

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    • Khairul Nizam Bin Ismail on Nov 08, 2011 at 9:02 am

      Salam semua,saya beli kete Proton Persona M/Line Hjg Tahun 2010 dgn tawaran diskaun RM2500 punyala happy dapat kurang.hari pertama ambk keta berbunyi kt absober depan,pegi anta Sc kampar die tkr lower tak setle jgk,pas2 sy amk cuti pg sc ipoh 2x pg die ckp normal,sy tak puas ati pegi sc shah alam tggl 2mggu mcm2 die tukar alih2 sama jugak.saya pun buntu skrg report plak kt proton i-care tak sampi ari ni takde maklum balas ape2,sy rasa teriniaya beli keta proton baru,bayar bulan2 dekat bank mahal.tp masalah aje je yg datang.keta dah hmpir setahun takkan nak tggu hbs warranty baru proton nak repair.tolongla setlekan masalah saya ni.sy ulang alik shah alam banyak x sape nak bayarkan duit minyak dan tol???????????????????????? sy bukan pendapatan tinggi pun,beli keta baru sebab xnak keta rosak slalu alih2 sama macam beli keta 2nd hand.

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  • saya dan suami saya adalah pengguna dan staf proton. bagi saya, setiap kereta ada mslhnye sendiri. saya pun selalu kena maki2 dgn customer, kes kereta tersadai kat bengkel la, kes brg lambat smpai la… bg saya, pengurusan kat pusat servis tu memainkan peranan penting.
    contohnye, setiap brg yg perlu diorder (maksudnye sparepart xde kat servis tu) biasanya dibuat seminggu sekali, biasanya jmaat.. jadi org yg dtg hntr kete ari isnin, terpaksa tggu brg utk diorder hari jmaat (dh membazir 5 hari kat situ). pastu brg tu nk smpai pulak dlm ms seminggu paling cepat (biasanya 2 mggu). so mggu 1st hntr tu plus dgn mggu order je dh kat 3 mggu.. pastu dh smpai baru nk pasang, mkn ms 2-3 hari pulak.. jadi total kira-kira kat sebulan jgk..:(:(
    sbnrnye, setiap pusat servis ni berlainan. maksud saya, harga dgn layanan. saya dgn suami bertugas di proton yg berbeza, harga bg setiap servis di kedua2 tempat pun dh berbeza. tempat suami sy, keje cepat, harga murah, brg cukup.. tp org melayu suka guna istilah ‘tolong melayu’.. padahal tempat melayu tu la mencekik sm2 melayu..:( (tempat saya la tu..)
    bg aduan kerosakan pula, mmg byk yang diterima. kdg2 kereta tu keluar x smpai sebulan, dh kena hntr kat bengkel. saya tumpang simpati kepada sesiapa yg mengalami mslh sedemikian.. saya smpai dh mahir biasanya kereta model ape akn rosak ape…:)):)) saya akui, kualiti kerete tempatan agak berbeza dgn kualiti kereta dr luar. ini kerana suami saya pernah bekerja di bawah satu syarikat kereta import. kami staf proton cuba memberikan khidmat yang terbaik kepada anda.

    saranan saya, sebelum kereta dibaiki dan sudah diperiksa, anda hendaklah berjumpa dgn SA bg mengetahui kerosakan yg dialami dan sparepart ape yg akn ditukar.. jika anda tidak bersetuju dgn brg yg akn ditukar, anda hendaklah memberitahu SA tersebut.

    anda juga hendaklah bertanya tentang kos dan jangkamasa kereta dibaiki. ini bg mengelakkan melebihi bajet anda dan juga masa anda.

    jika anda tidak bersetuju dgn apa yg bakal dibaiki, jgn tandantngan ape2 dokumen.

    jika anda was2 dan tidak puas hati dgn layanan yang diberikan, terus berjumpa dgn SA ataupun manager..

    dan yg terakhir, jika anda berkemampuan, belilah kereta lain selain drpd proton.. (p/s : sy dgn suami pun rancang nk beli je kereta lain ni..)=))=))

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  • halim on Oct 31, 2011 at 6:58 pm

    Salam kepada semua pemilik proton,
    Baru2 ni saya beli proton saga 1.5FL di Gaint Taman Hulu Kelang…jurujual memang best…pada peringkat awal…sebelum jual…memang teruja…sales man seorang haji…memang best..suruh bayar duit booking…RM500.00..ok lah saya bayar…lepas tu dalam masa seminggu je dah dapat sebelum tu..ada le kete sebuah dalam show room…saya tanya sales man tu…keta ni ke keta saya…dia kat ‘tak”, kete ni dah ada orang punya…perghh…saya suruh anak saya ambil nombor chasis yang tertera dekat cermin keta ..hmmm…memang hampeh…betul keta show room…tapi memang la baru…nampak cantik…yang jadi persoalannya..kenapa haji tu sanggup tipu…hehe…ada lag citenya…keta kuar petang,,,hari pun hujan…haji tu punya lah dok kalut..suruh saya sign borang serah kereta…dalam keadaan kalam kabut…saya dan isteri dah tak fikir apa dah…sign je lah….sebelum itu saya tanya dia barang2 cukup ke…dia kata proton bagi memang tak pernah cukup…ok lah saya sign..lepas tu dah sampai rumah saya chek,,,memang ada barang yang kurang…1) first Aid Kid(Tiada), Tool yang ada jeck keta, spannar, screw dirver satu, dan ada lagi yg kurang besi untuk tarik keta yg dipasang dekat bamper depan (Tiada).dalam borang yang disign tadi menunjukan semua barang ada…aduh apa le punya haji….lepas tu anak saya yang mula perasan ada kesan calar dan macam dibuka iaitu dekat frame radio…dan cover set depan, cover screw dah pecah…kemudian saya call balik sales man abang haji tadi…dia kata suruh rujuk dekat bahagian service nanti…apabila keesokan harin saya bawa keta pg ke bahagian service di Siang Hin Taman Melawati ..dia kata perkara ini adalah menjadi tanggungjawab sales man….tak tau la apa nak jadi dengan proton ni…Tokeh proton tolong tgk2 la sikit…jual keta nak…tapi hampeh semuanya…duit kita depa mau…services tak cantik…

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  • ASWAD on Nov 04, 2011 at 11:32 pm

    NOVEL::::
    TAJUK:::::::PROTON TAKWAJAR 1.6M CAMSIAL
    DEDICATED TO: PROTON I DONT CARE

    SALAM PD SAHABAT2 KU YG MALANG…..TERMASUK AKU JUGA LA TU…..AKU BELI WAJA CAMPRO 1.6M FULL SPEC BARU THN 2007…NIAT DIHATI AKU NAK PAKAI N NAK JD KAN HARTA PUSAKA UTK DWARISKAN KAT ANAK AKU….MASA AMBIK KETA TU KAT TU BUKAN MAIN HAPY LG… ALMAKLUM LA..AKU NI KEJA MKN GAJI GOV BERJAWATAN PECACAI JE..TARGET MULA TU AKU PK HANYA MAMPU UTK BELI ISWARA JE…KBTULAN MASA PEMBENTAGAN BAJET THN TU PECACAI MCM AKU NI DPT KENAIKAN GAJI TINGGI GILER…SO AKU PUN UBAH TARGET NAK BELI GEN 2…TP AKU DOK PERATI DLM THN TU AKU TENGOK…GEN 2 NI BILA AXCDEN JE MESTI TEBAKAR..SO AKU UPGRADE LG…NAK AMBIK WAJA…SO AKU DEAL LA DGN ERAT PESONA BB BANGI…SALEMANNYE BAIK,MMG BAIK LA PERKERTINYE SMPAI SKARANG JD KAWAN AKU…

    THN 1ST(2008) PAKAI WAJA TU…POWER WINDOW DAH BUAT HAL….2 HARI(2 KALI) AKU BERPEJABAT DI SERVICE CENTRE CHERAS….NAK SETLEKAN HAL TU..KIRA BERAKAR JUGAK LA PUNGGUNG AKU KAT CTU DOK TUNGGU KETA AKU TU…..RUPA2NYA SLAMA INI AKU TAK SEDAR YG KEROSAKAN POWER WINDOW TU MMG DAH JD TRADEMARK KETA BUATAN PROTON KEBANGGAAN MALAYSIA…

    AWAL 2ND YEAR(2009)…ALARM PLAK TETIBA TRIGGER SENDIRI….HANTAR LG KAT SC CHERAS..OLENG PI MAI..P MAI…SA BGTAU POBLEM KAT ALARM MODULE…DAH ABIH WARRANTTY SO KENA TANGGUNG SENDIRI…KOPAK LA DLM 300…DOK 2,3 HARI TRIGGER BALIK ALARM TU…MCM TAK REPAIR JE…KOMPLEN KAT I CARE….POMPANG..POMPANG CITE…TAPI MASALAH X SETTLE SAMPAI LA NI..SO KUNCI PAKAI MANUAL….MASUK UJUNG TAHUN TETIBA ADA BUNYI KAT TAYAR…CEK KAT SC CHERAS ..ABSOBER DEPAN OUT…KOPAK LG…AKU HERAN SKIT MASA NI XKAN 2 THN PAKAI ABSOBER DAH OUT…AKU BUKAN BAWA GAJAH HARI2….PALING RAMAI PAX + DRIVER PUN 3 ORG JE..AKU,WIFE AKU N ANK AKU DARJAH 2 LANI..BDN AKU PUN CUMA 70 KG JE..XDER LA MCM KUMAN KU2…BINI AKU LAK LEBIH KUANG AKU JE BERATNYA…ANK AKU XYAH CITE LA BUDAK DARJAH 2 BRAPE LA SANGAT….AKU G TIMBANG BDN DIA BARU NI PUN…X SAMPAI 30KG…,,,AKU GUNA KANCIL…SLALU BAWA MAXIMUM PAX …NAK MSK 6 THN…BARU NAMPAK TANDA2 ABSOBER OUT…HERAN2…TOTALLY BAYAR NAK DEKAT 1K GAK…MASA NI PUN AKU KOMPLEN GAK PASAL ALRM AKU TU…TP MCM TU GAK..

    3RD YEAR.( 2010)…..AKU ADER KUANG SKIT R ROSAK….TIAP2 KALI SERVIS SURE AKU KOMPLEN PASAL ALRM AKU….UJUNG THN TU AKU TUKAR TIMING BELT…..SAMA GAK KOMPLEN PASAL ALARM …TP YG BEST YG DIA CUBA REPAIR…TP BKN SMAKIN ELOK …TP SMAKIN TERUK….AKU DAH MULA RASA SENAK PERUT,PEDIH ULU HATI…GATAL KAKI TANGAN KAT PROTON WAJA AKU….KOMLEN GAK KAT PROTON I DON’T CARE TP CARELESS GAK…CAM SIAL…AKU ADER TEPIKIR GAK NAPE LA WAJA CAMPRO AKU NAK TUKAR NAMA JD WAJA CAMSIAL 1.6M…N PROTON I CARE JD PROTON CARELESS @ PROTON I DONT CARE….AMACAM SAHABAT2 SEMUA STUJU TAK…

    THN 2011…..THN MALANG BG AKU N PROTON TAKWAJAR 1.6 CAMSIAL..(NAMA NI AKU BG SPECIAL KAT KETA AKU) STUJU TAK BRO DGN NAMA TU….AWAL THN MASA AKU BALIK KG TETIBA LAMPU ABS MENYALA…AKU RUJUK KAT MANUAL BOOK…SO AKU IKUT ARAHAN BUKU TU BAWA KE SC BERDEKATAN (SPANCO KUANTAN)….SA KAT SITU BGTAU…ABS TU PROBLEM…DIA TRY RESET KOD N KALAU JD JUGAK..KENA TUKAR ABS MODULE…AKU TANYA COSTING..DIA BG TAU LEBIH 4K…TEKEJUT BROK LA AKU…PASTU AKU BALIK KL…ON DA WAY TU LAMPU ABS TU MUNCUL LG….BAWA PLAK SC CHERAS..SAMA GAK..BUAT RESET KOD…HILANG LA KEJAP LAPU TU..DOK 2 HARI..JD BALIK…N SA BG TAU KENA TUKAR MODULE..TEMENUNG GAK AKU…TP SYUKUR LA ADA EXSTAND WARRANTY..SLAMAT 4K…1 BLN GAK R TUNGGU…BARU DPT S/PART TU..1 HARI MENUNG KAT SC..PASANG..AKU INGAT DAH SETTLE DAH..2 HARI JE JD BALIK..G SC BALIK 1 HARI LG LEPAK KAT SC…RESET KOT LG…HILANG JAP…ELOK SAMPAI KAT RMH..JD …BALIK…CAL SA BGTAU…BAWA LG KE SC..DIA KATA KENA TUKAR LAK ABS SENSOR..1 BLN TUNGGU…BLN 8 DAH UJUNG PUASA …SA CAL UTK PASANG ABS SENSOR…P LA AKU KAT SC CHERAS TU…DOK 1HARI LG KAT SITU…AKU KOMPLEN GAK SKALI PASAL ALARM TU…DAH SIAP PASANG SENSOR TU DLM KOL 3 KOT..AKU TRUS AMBIL WIFE AKU KAT OPIS DIA..SMPAI RMH PARK KETA KAT DPN GATE…MLM TU NAK WAK MSK KETA KAT GARAJ…STAT JE KETA TU…X IDUP2 SAMPAI SUDAH…MASA TU DLM KOL 11 MLM…AKU CAL SA BGTAU POBLEM TU..NASIB LA SA TU PUN OK LA…JWB CAL AKU…AKU GAPRA GAK MASA TU…APE TAK..LUSA DAH NAK BALIK KG BERHARI RAYA…KETA LAK BUAT HAL LG…SA TU BG TAU ESOK MEMBER DIA DARI PROTON I DONT CARE DTG KAT RMH AKU UTK CEK KETA…MMG BTOL SOK KOL 10 KE 11 PG DIA SAMPAI…CEK PUNYA CEK…..DAH KENA FUEL PUMP PLAK ROSAK…AKU TANYA KALU NAK REPAIR COS BRAPE DIA KATA 600RM SIAP PASANG…AKU CAL SA TANYA PART TU ADER DLM WARRANTY KE TAK SAJE JE NAK TANYA…PADAHAL AKU DAH TAHU MMG COVER…SA TU BG TAU MMG ADA TP LAMBAT CAM SENSOR TU LA…PENING GAK AKU..ESOK NAK BALIK RAYA…NAK TUNGGU WARRANTY MMG X BALIK RAYA LA JWBNYA….SO AKU AMBIL ALTERNATIF TANYA KOT ADER PART UNDERGROUND…SO DIA KATA ADER … SPARUH HARGA SIAP PASANG…AKU DAH XDER PILIHAN SO PSG JE LA…KOPAK GAK 300RM.. ABS DENGAN ALARM TU SAMPAI SKARANG X SETTLE2…ABS TU PART DIA SEMUA BARU….TP MASIH X ELOK..SKARANG NI DOK G SC BUAT RESET KOT JA…ELOK KEJAP..PASTU JD BALIK…SA TU DAH PENING X TAU NAK REPAIR APA LG…AKU HAIRAN GAK…X KAN X BLEH REFER KEMANA SC YG ADER PAKAR PASAL ABS TU…STAKAT NI ABS SAJA COS DEKAT 6K…..ALARM SAMPAI MATI LA KETA TU MCM TU……………ADOIYAIIIIIIIIPROTON….POTONG…….NI DAH NAK RAYA HAJI 2 HARI MASA AKU UPLOAD CITE KAT KORANG…SEKSA JIWA…SEKSA MASA..SEKSA BATIN………..TOLONG LA PROTON I DONT CARE….BUAT LA SESUATU….DATUK2…TAN SRI2….HANG PA NI MCM DOK TIDOQ JA KAT DLM PROTON …CHO…HANG JENGUK2 LA KAMI PUNYA MASALAH…UMPAMA BELI KETA TIMBANG KILO….BELI KETA BARU…UMPAMA BELI BANGKAI JA…….NI LA CERITA KETA AKU BERJENAMA PROTON TAKWAJAR 1.6M CAMSIAL….AKU DAH RASA NAK BERTOBAT DAH BELI BRAND NI……..NAK MENGADU KAT MANA …PROTON I DONT CARE….X YAH LA …SBB AKU RASA MASA DEPA MSK KEJA KAT PROTON I DONT CARE NI…DEPA IKUT KRETERIA MCM CITA P.RAMLEE…BERAT 30 KATI N TAHAN MAKI……….MAAF LA DATUK2…TANSRI2 KAT DLM PROTON TU…..NI LA HAKIKAT YG KAMI TERPAKSA TANGGUNG….AKU INGAT PAS NI AKU NAK PAS STORY NI KAT FB PAK NAJIB….BIAR PM TAU.N NAK TGK REAKSI DIA MCM MANA…..KPD MANGSA2 MCM AKU …APA KATA KITA BUAT CLUB….N BUAT MEMORUNDUM ANTA KAT PM….UTK MULA NI AKU NAK TRY ON KAT FB PM…NASIB KITA XDER ORNG NAKBELA……TP AKU X BRAPA PANDAI NAK MENGAYAT…KALU2 ADER BRO2 KITA YG EDUCATED SKIT BLEH JD PRESIDEN CLUB NI….OK LA BRO…BRO…AKU KACIWA…NAK REALESE TENSION AKU DULU…BYE

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  • saya ambik persona baru.. seminggu sebelum raye thun 2011 kete ak da kua.. saya dpt je mcm ad problm.. time nk start engine begegar 1 body kete.. mcm nak start lory 1tan.. so ak hold dlu sampai servis 1000km.. ak pn hantar la pusat servis kt melaka.. bachang area… pomen kate xde masalah, cume die da tuning gne komputer.. bile bwk blik ad lg problem nye lg.. kali ni lg teruk.. enjin semput.. nk lalu bendul enjin siap mati lg.. mnyak kuat mkn.. PAS 2.. aku htr proton servis kt peringgit melaka.. ak cakap, lampu brek da xnyala.. dan mslah2 sblm ni.. pn same gak jawapan yg di bagi alasan kete xde masalah dah check gne computer…. pg ni ak bawak.. meter air temp naik.. ap masalh ni PROTON????????? xkan radiator crack???? kipas ke???? tlg jawap ye.. saya xtau la tech proton wat keje @ tidak?? xde gne la form kerosakan 2 die tick dlm ktak sume ‘ok’.. padahal.. sebaliknyaa……

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  • Muhammad Asri on Nov 17, 2011 at 9:06 pm

    Apa hal “Lifetime Warranty for your power windows” hanya melibatkan model semasa yang dibeli selepas 1 September 2011?Bagaimana dengan model pada tahun sebelumnya?Kebiasaannya kereta yang lama lebih banyak masalah tingkap contohnya Waja.Seperkara lagi, hargailah mereka yang setia menghantar servis ke Proton Edar walaupun dah hampir 6 tahun menggunakan jenama Proton. Takkanlah ada pilih kasih..

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  • indah khabar dari rupa…SILA BUANG TAGLINE PROTON ‘ MALAYSIA’S LEADING AUTOMOTIVE MANUFACTURER’………..orang beli kereta baru nk memudahkan tpi saya beli PROTON SAGA FLX 1.3 on NOVEMBER 2011

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  • Renaldo on Jan 28, 2012 at 12:42 pm

    Courtesy….good manerism….proffesionalism…how fake these words sound whenever I bring myself back to 4th January 2012. The EON service centre at Aisatic Indahpura Car City Kulai had literally thrown these words out from it’s vicinity.
    My visiting to the centre had been badly attended.
    I reached at the service centre as early as 8:15am. I was suprised to learn that the former “first come first serve ” queue system has been made redundant. Instead, the customer reception officer inquired whether I have made any appointment to have my car serviced.Obviously I have not made any. We (my wife and me) further askedthe receptionist about the appointment system and how soon one has to place his/her appointment for servicing. We were told that the appointment has to be made at least one day in advance.
    To my delight, the receptionist was quick to informed me of 2 available slots on the said day and asked whether I would be able to return at 2:30pm. What more could I ask ? I agreed to return at 2:30pm. she on the other hand proceeded to reserve 2:30pm slot for my car.
    Come 2:15pm, I arrived at the centre and handed over my service booklet to the very same receptionist. This is where my predicament started. The receptionist bagan to look worried. She was heard whispering to her colleague that she could not find my name in the system. The colleague (a service advisor) very blatantly told her “Apa nak susah susah, bagi dia balik je” (why make things difficult, just ask him to go back). She tried to right the obvious wrong but the colleague shamelessly instigated her to turn me down. The degrading part is……the whole conversation was audible to me.
    Finally the receptionist braved herself up and told me that all the slots were fully booked. I could not contained myself. How could the reservation went wrong ? How unprofessional the staffs (especially the instigator) have become ? What happened to the Government campaign of promoting courtesy and customer service via TV ? What is to be my day….wasted ? I have applied leave to have my car serviced !!!All these questions were gushingly crossing my mind.
    She apologized for the error and asked whether I could wait further. I insisted to have mu car serviced then (2:30pm). Her silence gave me the answer.
    Upset and angry, I gave them my piece of mind and took their names before leaving.The instigator is called Fairuz. Had I known the service centre would eat up my timeand mood, I would never have visited the centre at the first place. I wonder how could the management of EON service centre at Asiatic Indahpura Kulai allow Fairuz to make a mockery of EON’s customer. This is a man who does not know how to leash his mouth. I remember visiting this centre couple months back. I was there to get a replacement for my headlamps. Apparently water made it’s way into the headlamps for the third time. As he was observing the traces of water in the headlamps, he sarcastically commented “Apa ni, tak tau jaga ke” ? (what is this, you don’t know how to take care ?) Such remarksis unnecessary as there could be many reasons that led water into the headlamps. Furthermore, my car was under warranty. What was his problem then ? If he thinks that redressing situation is troublesome, he is obviously in the wrong line of work. When his designation clearly defines his duty then why this “responsibility shunning and sarcasm” ??? How could he ignore the fact that his paycheck is indirectly coming from us, the Proton owners ???
    EON, please wake up from your slumber before further mockery is made to another Customer !!!

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  • Renaldo on Jan 28, 2012 at 1:24 pm

    Courtesy…..good manerism….professionalism….how fake these words sound whenever I bring myself back to 4th January 2012. The EON service centre at Asiatic Indahpura Kulai Car City had literally thrown these words out from it’s vicinity.
    My visiting to the centre had been badly attended.
    I reached at the service centre as early as 8.15am. I was surprised to learn that the former “first come first serve” queue system has been made redundant. Instead, the customer reception officer inquired whether I have made any appointments to have my car serviced. Obviously I have not made any. We (my wife and me) further asked the receptionist about the “appointment system” and how soon one has to place his/her appointment for the servicing. We were told that the appointment has to be made at least one day in advance.
    To my delight, the receptionist wa squick to inform me of 2 available slots on the said that and asked whether I would be able to return at 2.30pm. What more could I ask ? I agreed to return at 2.30pm. She on th eother hand proceeded to reserve 2.30pm slot for my car.
    Come 2.15pm, I arrived at the centre and handed over my service booklet to the very same receptionist. This is where my predicament started. The receptionist began to look worried. She was heard whispering to her colleague that she could not find my name in the system. The colleague ( a service advisor) very blatantly told her “APA NAK SUSAH SUSAH, BAGI DIA BALIK JE” (why worry, ask him to go back). She tried to right the obvious wrong but the colleague shamelessly instigated her to turn me down, The degrading part is…..the whole conversation was audible to me.
    Finally the receptionist braved herself up and told me that all the slots were fully booked. I could not contained myself. How could the reservation went wrong ? How unprofessional the staffs (especially the instigator) have become ? What happened to the Government campaign of promoting courtesy and customer service via TV ? What is to become my day….wasted ??? I have applied leave to have my car serviced !!! All these questions were gushingly crossing my mind.
    She apologized for the error and asked whether I could wait further. I insisted to have my serviced then (2.30pm) Her silence gave me the answer.
    Upset and angry, I gave my piece of mind and took their names before leaving. The instigator is called Fairuz. Had I known this Asiatic Indahpura Car City Kulai EON centre would eat up my time and mood, I would never have visited the centre at the first place. I wonder how could the management of EON service centre at Kulai allow Fairuz to make a mockery of EON customer. This is the a man who does not know how to leash his mouth. I remember visiting this centre couple months back. I was there to get a replacement for my headlamps. Apparently water made it’s way into the headlamps for the third time. As he was observing the traces of water in the headlamps, he sarcastically commented “APA NI, TAK TAU JAGA KE” ??? (what is this, don’t you know how to take care ?) Such remarks is really unnecessary as there could be many other reasons that led water into the headlamps. Furthermore my car was under warranty. What was his problem then ? If he thinks that redressing situation is troublesome, he is obviously in the wrong line of work. When his designation clearly defines his duty then why this “responsibility shunning and sarcasm” ??? How could he ignore the fact that his paycheck is indirectly coming from us, the Proton owners ????
    ERON please wake up from your slumber before further mockery is made to another customer !!!

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  • puteri nabilah on Jan 31, 2012 at 8:57 pm

    apa kata kita lapor kat ADUAN RAKYAT TV3 mana tau leh settle masalah kita nie…hakhakhak

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    • dah belambak pon complain, APA YG PROTON BUAT??????????? SATU SEN PUN TARAK GUNA….MENYESAL BELI KETA PROTON, TEPON LA 1000 KALI PUN SUME PAS BATTON..NOBODY WANTS TO TAKE THE RESPONSIBILITY…

      All Proton customer service offerings will now fall under the Proton i.Care umbrella. From hotline to 24-hour breakdown services to after-sales service centres, Proton i.Care will be the single point of contact, serving as the companion for customers. Internally, it can be likened to a customer management centre that is ever thoughtful, friendly, humble and committed to improve and grow,” said Proton managing director Datuk Syed Zainal Abidin Syed Mohamed Tahir.

      SO DATUK WHERE’S UR TEAM????????

      PLS REVIEW OF WWB 7637’S COMPLAINT….BAYAR BANK UTK SEWA JE KERETA PROTON NIE…I’VE SENT U AN EMAIL, CALL UR I CARE TEAM..NOTHING!!!!!!!! ZERO AFTER SALES SERVICE…

      VERY SHAMED OF THIS MALAYSIAN AUTOMOTIVE LEADING MANUFACTURER…

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  • ROHAYA BTE NORDIN on Mar 01, 2012 at 8:13 pm

    Pada 14/02/2012,jam 6.00p.m,Saya baru dapat kereta baru proton proton ezora,warna red plum.no pendaftaran WWJ….Pada 25/02/2012,saya ada kecemasan blk ke Taiping dgn menaiki kereta baru yang di pandu oleh suamiku.memang best..kereta baru tapi henjut sampai 110,goyang skt tapi kami bawa juga.mcm ada bunyi gegar tapi x tahu di mana bunyi itu.keadaan cuaca hujan sekejap2,x la berapa panas suam2 kuku je.sampai di rumah Tmn Medan,P/Jaya jam 6p.m,cuaca baru lepas hujan masa tu.saya parking kereta di bawah gerej di bawah bangunan apartment saya.keesokkan harinya suami nak stat enjin kereta untuk panaskan enjin saja dapati cermin hadapan sebelah tempat duduk penumpang telah retak tapi bukan pecah.tiada kesan batu atau benda tajam melantun atas cermin hadapan sebab semasa suami parking semuanya dalam keadaan baik.Pada 01/03/2012,Saya hantar kereta untuk service di Proton Service ,Tmn Sri Manja,P/Jaya sebab meter dah 1000 ke atas.saya memberitahu kerosakan cermin yang saya alami.Proton Service kata kerosakan cermin ni kena jumpa penjual yg mana tempat saya mengambil kereta saya.selepas service saya pergi ke kedai menjual kereta Proton di Taman Megah,P/Jaya dan berjumpa salesmen nama David yg jual kereta kepada saya.dia pun melihat kerosakan cermin kereta dan mengakui bukan sebab kecuaian saya kerana tiada kesan benda tajam/batu yang menyebabkan kerosakan berkenaan.dia telah membawa saya ke service Proton Tmn Megah dan menanya makenik di situ.Makenik mencadangkan hantar kereta saya ke HQ Proton di Shah Alam.Salesmen telah merujuk kes saya ke HQ Proton dan di berikan tarikh untuk temujanji pada 23/03/2012.Skg saya nak menanya jikalau saya membawa kereta saya ni untuk jalan jauh atau dekat mcmana keadaan cermin kereta saya ni samada pecah berderai atau retak seribu sebab pihak Proton tidak mengambil gambar atau bukti semasa saya merujuk ke pihaknya tadi…saya ada mengambil gambar mengunakan talipon bimbit saja.CUBA KOMEN MASALAH SAYA INI…..

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  • mohd kassim othman on Mar 13, 2012 at 4:58 am

    Dah tiga minggu den dok tunggu proton exzora den dibetulkan oleh pomen proton kat pknk alor star ni masaalahnya signal tak menyala itu jer,tapi kalau lampu abs tu kejab dia menyala kejab dia hilang den suruh repair agaknya lapan tahun pon tak siaplagi kot,Den paham kau orang memang tak tahu nak buat ape.Ape-apehal pon kat sini den nak tanya je kat pihak proton masa yang diperlukan untuk baikpulih proton exzora ni? ade satu bulan ke satu tahun ke dua tahun ke tiga tahun ke?tolong beri tahu supaya den tak ternanti-nanti ia.kalau diberi masa den tak marah.tapi kalau den diberi alasan alat ganti salah hantar dah tiga kali kat proton pknk ni membuatkan den rasa macam kena kencing je.dalam hati den dah mula rasa nak buat upacara membakar proton exzora baru puas hati dari kena kencing macamni.Dan satu lagi kalau pihak proton tak ade budget nak hantar alat ganti pakai poslaju atau ape-ape yang laju ke den boleh bayar. Tak ade ler sampai tiga empat hari baru sampai ia.ok lah hari ni den nak pi tanya lagi orang proton pknk dah siap KE belum.Kalau tak siap jugak alamatnya den kene jugaklah bawa proton exzora tak ade singnal,kenelah tebalkan muka tulis kat cermin belakang(berhati-hati kereta ini tiada lampu singnal pihak proton sedang membuat kajian kenapa proton exzora ini lampu singnal tak menyala)

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  • saya booking exora bold premium 25.5.12. bila bolih dapat.

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  • rajendran on Jul 09, 2012 at 12:15 am

    i bought proton preve last May 16th.After 3 weeks my car gear locked.call i care about the problem.They told me there are no standby technician since its after office.the reason that they gave me is there not many train technician since it’s newly launch.So no Choice they arrange to tow my car to eon service centre in glenmarie.Before that there are also radio audio problem and allignment problem also.So the car was there for 3 days.They told me the problem rectified.I told my freind to test.Accept the gear shift lock nothing were done.Today again the gear locked after i parked the car.called i care and they arrange technician.after 1 1/2 hrs the technician came and solved the problem in less than 1 minute.He told me the (gear Handle)need to change.Now my question is what realy has been done in Eon service centre in glenmarie?The Audio switch in steering start showing some sign a ready.All in less than 2 months.Hoping by changing new car i no need to worry for few years about maintenance.But i was so embraced when my freinds all told this the standard of malaysian car.

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  • rosnea on Jul 13, 2012 at 9:37 am

    saya booking exora bold premium 7.5.2012. Bila boleh dapat. Janji 2 bulan……………

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  • fauzie jln 224 PJ on Jul 14, 2012 at 10:10 am

    Proton Preve’ dh mmg menarik menawan hati saya tp bila loan dh lulus menunggu order pulak berminggu-minggu…waktu promosi esok lusa boleh dpt!!! adooyaiii apa masalah pengurusan proton…hantar je la preve exec sya yg telah di order ikut tempoh yang dibuat. Hit ordering kereta ni dh makin meningkat….maknanya kepercayaan rakyat msia terhadap proton telah mula berkembang. Jangan jd mcm nunggu durian asli didusun tak gugur2….org yg mengidam terpaksa cari durian tepi jalan/durian siam untuk makan. Banding produk lain(Naza/Perodua…)tak pernah jadi masalah….sukses je jarang ada kerumitan!!!!

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  • MOHD ZAINAL BIN OTHMAN on Jul 20, 2012 at 7:07 pm

    Nama saya : Mohd Zainal Othman
    Model Kereta : Exora 1.6A (Tahun 2011) M line
    No Kereta : WVD 8600.

    Kejadian kemalangan : Kira-kira 8.25 malam, Lebuhraya PLUS km451 dari arah Rawang ke Kuala Lumpur.

    Laporan polis: No. report TRAFIK GOMBAK/006688/12 :-7/5/2012) di Balai Polis Rawang.

    Pengaduan saya ke Proton i.care: Air bag tak berfungsi. Bahagian depan kereta rosak teruk, setelah langgar divider besi di tengah lebuhraya.

    Syukur saya dan keluarga semua selamat kerana memakai tali pinggang keledar.

    4 kali emel dari saya ke Proton i.care :
    1. pada 10 Mei 2012 12:49 PM
    2. pada 11 Mei 2012 09:14:19 AM
    3. pada 14 Jun 2012 12:58:07 PM
    4. pada 17 Julai 2012 01:32 PM

    Emel ke1: saya buat pengaduan.
    Emel ke2: saya beri salinan laporan polis/gambar.
    Emel ke3: saya bertanya keputusan ujian ECU.
    Emel ke4: saya minta Pengurus Proton i.care jawab pengaduan saya.

    Sehingga ke hari ini saya masih belum terima maklumbalas dari pengurus Proton i.care berhubung pengaduan yang dibuat. Saya tidak mahu lagi berurusan dengan Pegawai Proton i.care yang mengendali pengaduan saya kerana beliau tidak tepati janji. Saya merasakan seperti ditipu dan main-mainkan oleh pegawai Proton i.care tersebut.

    Mula-mula saya diberitahu akan mendapat jawapan dari hasil ujian ke atas ‘ECU’(dikeluarkan dari kereta saya tengah bulan Mei 2012) dan saya diberitahu akan dihubungi dalam bulan Jun 2012 bagi laporkan hasil ujian tersebut. Malangnya beliau tidak hubungi atau tinggalkan sebarang pesanan sehingga awal bulan Julai 2012. Saya tak tahu KPI berapa lama perlu bagi pegawai Proton i.care untuk jawab pengaduan pelanggan.

    Saya hubungi lagi Proton i.care melalui telefon (2 kali) pada awal bulan Julai 2012, beliau tiada di pejabat dan saya cuma dapat tinggalkan pesanan supaya beliau hubungi saya. Tetapi beliau langsung tidak hubungi saya. Sibuk sangat!!

    Pada 11 Julai 2012, saya hubungi Proton i.care (kali ke3), barulah pesanan saya dijawab. Itupun setelah saya meninggi suara kepada penjawab panggilan telefon dan beliau meberitahu ingin mengadakan satu pertemuan di pejabat saya bagi menjelaskan keputusan ujian ECU (air-bag) pada 16 Januari 2011, – jam 10 pagi & akan memulangkan ‘ECU’ ke bengkel. Saya juga diberitahu akan dihubungi pada hari Jumaat (13 Julai 2012) sekiranya ada perubahan/’reminder’ tetapi pada 16 Julai 2012 (Hari Isnin), tiadapun wakil Proton i.care yang hadir dan saya tiada terima sebarang alasan/pesanan/berita dll.

    Saya adalah pengguna kenderaan Proton mulai tahun 1994, saya merasa kesal dengan tindakan oleh pihak Proton i.care yang tidak menghormati pelanggan dan tidak tepati janji. Sebelum ni, saya cuma beli kereta Proton tanpa ‘air-bag’. Tapi bagi kereta MPV ni, saya nakkan yang ada ‘air-bag’. Faham saya, Keselamatan pengguna lebih terjamin jika berlaku kemalangan.

    Tapi tak sangka lain jadinya! ‘Air-bag’ yang tak berfungsi tu, hanya saya sedari semasa di hospital bagi mendapatkan rawatan untuk anak-anak saya. Sakit juga leher saya dan isteri. Al-maklum, kereta tiada ‘air bag’ sebelum ni.

    Setelah emel ke 4 saya hantar, wakil kepada pegawai Proton.i.care tersebut hubungi saya dan katanya ingin berjumpa. Saya maklumkan kepada wakil tersebut saya tidak berminat dan percaya lagi dengan kata-kata pegawai Proton i.care itu dan saya hanya mahu berurusan dengan Pengurus Proton i.care sahaja. Cukuplah 2 kali (& 2 bulan) beliau tidak berpegang pada kata-katanya. Adakah keputusan ujian ‘ECU’ tersebut ambil masa lebih 2 bulan?? Atau sibuk sangat ke pegawai Proton satu Malaysia nak jaga?? Atau Proton memang tak cukup pegawai nak urus pengaduan pelanggan??

    Adakah kerana saya diam,berlembut dan memberi masa yang lama maka beliau berani memberikan berbagai alasan; sibuk, pegawai outstation, dll.

    Ianya sungguh mendukacitakan. Sebelum ini, saya kurang yakin membaca artikel rungutan Pengguna Proton di Internet.

    Saya juga percaya ini adalah satu daripada punca mengapa Rakyat Malaysia masih percaya pada Jenama kereta ‘luar negara’ kerana ‘service after sale’ yang lemah dari pihak Proton tidak seindah namanya.

    Seperti diiklankan supaya menggunakan alat-ganti Proton yang tulen bagi menjamin keselamatan
    dan penggunaan kenderaan Proton adalah terbaik tetapi perkhidmatan yang diberikan tidaklah ‘sebaik’ alat ganti tulen tersebut.

    Bagaimana boleh saya yakin bahawa keselamatan kenderaan Proton terjamin jika menggunakan ‘yang tulen’ sedangkan ‘air-bag’ yang asal juga tidak berfungsi seperti yang dinyatakan/iklankan. Sedangkan ianya telah mendapat kelulusan di kilang. Lagipun baru setahun saya membeli kereta tersebut!!

    Saya masih lagi menunggu maklum balas/jawapan dari Pengurus Proton.

    Adakah pihak Proton i.care ini benar-benar ‘care’ atau don’t care!!.

    Mohd Zainal Othman
    WDJ 2180,ISWARA 1.3S M
    WJG 6521,WIRA 1.3GL A/B M
    WLV 6521,WIRA A/B MT
    WVD 8600,EXORA 1.6 A

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  • sabaruddin yunus on Aug 27, 2012 at 4:13 pm

    Isteri saya baru dua bulan beli preve dgn plate no WXA 9804, Color Grey CFE,
    Atas Nama: Nor Rafidah Daud.
    No IC :091272015572 malangnya kereta rosak di satu trafic light di Semenyih dan terpaksa di tarik ke pusat sevice proton di sini saya nak tahu apa hak saya di atas kerugian terhadap kerosakkan tersebut?..saya mahu mendapatkan kereta ganti bagi pihak isteri saya kerana kerosakkan ini isteri saya tidak boleh pergi kerja.

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  • Lai Bee Lian on Oct 29, 2012 at 10:56 pm

    I bought a Proton Saga BLM manual and registered on Dec 27 2011, it is still under warranty, i find that this car consumption is real bad. 20 litre of fuel can only achieve 210-220 km. This is hell. Even after the computer tuning at PJ proton edar, everything is according to specs. I have friends using Toyota Altis 1.8 VVTI, it gave a millage about 700 km per 40 litre of fuel. This is really disgusting and disappointed. I think your Proton 3R stands for RESEARCH, REPAIR & REPLACE. Pls call me 0193838633.

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  • Lai Bee Lian on Oct 29, 2012 at 11:03 pm

    Here is some add on, my car number is WWD 9329, hope that you all can get back to me ASAP~

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  • virtuagirl on Oct 31, 2012 at 11:08 am

    Talking about show girls. Take a look at this.

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  • masri kasan on Nov 08, 2012 at 12:37 am

    Assallammualaikum, sya antara rakyat Malaysia yg telah menggunakan Exora mulai April 2010 hgga kini, setakat ni alhamdulillah x de byk problem. berkemungkinan ia kereta Exora first model. cuma sya merasa agak kecewa sbb banyak kurang nya jika dibandingkan dgn Exora yg terkini. wal hal Exora yg sya beli H line ,kenapa kereta saya tiada
    banyak sgt kalau sya nak senaraikan tapi yg pasti kuat makan minyak dan pikap memang hampeh .
    so saya cadangkan kpd pihak proton supaya memberikan potongan harga yg paling minimum kepada pengguna yg ingin menaik taraf enjin kereta atau menambah aksesori yg original . ini bagi menghargai pengguna yg telah banyak menyokong PROTON.

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  • Leong mun hon on Dec 24, 2012 at 4:42 pm

    I had bought a proton Pesona 1.6 A on 23th January 2011 and on 13-12 2012 I notice my tyre is punture upon investigation by technician of tyre shop they told me tyre is not punture it is the centre of the tyre rimb been crack and is the first time they had came across my vehicle number is MCA 2292 and mileage is only 33943km which I had reported the case to your HQ workshop but till date there is no reply hope you can assist Note the plate at centre part should’t crack easily

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  • Nasharuddin bin Ismail on Feb 22, 2013 at 8:50 am

    kereta proton waja saya telah terlibat dalam satu kemalangan jalan raya pada 22.01.2013 yang lalu. setelah selesai membuat aduan polis diPolis Trafik, saya terus menghantar kereta saya ke EON semambu, Kuantan dan berurusan dengan kakitangan EON yang bernama khairul. selepas 2 minggu dari tarikh kemalangan tersebut, saya telah mendapatkan dokumen dari polis trafik dan terus menyerahkan dokumen tersebut kepada khairul. beliau telah berjanji pada saya untuk membaiki kereta saya setelah mendapat kelulusan dari pihak insuran serta setelah alat ganti kereta berkenaan telah sampai diEON semambu, Kuantan. saya sendiri telah beberapa kali menghubungi pihak insuran bagi mempercepat kelulusan dari pihak insuran. pihak insuran telah memberitahu pada saya khairul telah menghantar 2 sebutharga kepada pihak insuran pihak insuran mengatakan pada saya kenapa khairul membuat kerja bodoh dan tidak profesional. selepas itu saya menghubungi semula pihak insuran untuk bertanyakan tentang status tuntutan insuran berkenaan dan saya disuruh bercakap dengan bos insuran berkenaan dan beliau menyatakan tuntutan insuran saya itu akan diluluskan dan telah dihantar pada pihak EON dan saya mendapat tahu tuntutan insuran tersebut telah diluluskan sebelum tahun baru cina lg. saya juga mendapat tahu alat ganti kereta saya itu telah pun sampai diEON Semambu, Kuantan, tp malangnya apabila saya pergi ke EON Semambu, Kuantan pada hari semalam 21.02.2013, saya dapati kereta saya masih belum dibaiki lg. saya rasa amat-amat kecewa dengan perkhidmatan yang diberikan oleh pihak EON semambu, Kuantan. saya juga rasa kecewa dengan pihak pengurusan dan beberapa orang kakitangan EON, Semambu, Kuantan. saya juga berasa hairan bagaimana pihak pengurusan tertinggi EON boleh mengambil kakitangan yang lembab, tidak profesional serta tidak efisen berkerja disebuah syarikat yang besar seperti EON. walaupun EON telah beroperasi berpuluh-puluh tahun, tapi perkhidmatan yang diberikan tidak setipal dengan usia penubuhannya, bagi saya perkhidmatan yang diberikan oleh pihak EON seolah-olah EON baru ditubuhkan 2-3 tahun yang lalu. bayaran yang dikenakan oleh EON tidak setimpal dengan perkhidmatan yang diberikan kepada pelanggang. EON boleh berbangga dengan kereta keluarannya, tapi EON tidak boleh berbangga dengan kakitangan serta mutu perkhidmatan yang diberikan sekarang. kerajaan menggalakkan rakyat membeli kereta buatan malaysia, tapi mutu perkhidmatan yang diberikan oleh pihak EON sangat-sangat menyedih dan mengecewakan pelanggan. saya sangat-sangat berharap agar pihak pengurusan tertinggi EON dapat menyiasat perkara ini dan seterusnya mengambil tindakkan tegas terhadap pegawai yang berkenaan. saya juga akan menghantar aduan ini kepada pihak akhbar arus perdana supaya rakyat malaysia dapat mengetahui apa yang telah berlaku dengan mutu perkhidmatan EON.

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  • Nasharuddin bin Ismail on Feb 22, 2013 at 9:16 am

    saya ingin bertanya pada pihak pengurusan EON, adakah pihak EON perlu mengambil masa berbulan-bulan lamanya untuk memperbaiki serta menyiapkan sesebuah kereta walaupun kereta berkenaan tidak mengalami kerosakan seteruk mana seperti kereta saya? kenapa masih ada terdapat kelemahan yang amat ketara mutu perkhidmatan EON walaupun telah ditubuhkan berpuluh-puluh tahun? saya sangat-sangat berharap agar pihak pengurusan tertinggi EON dapat menyiasat aduan saya ini dan seterusnya mengambil tidakkan yang amat tegas terhadap kakitangan yang tidak dapat menjalankan tugas dengan baik dan mendatangkan masalah kepada pelanggan, saya juga berharap agar pihak pengurusan tertinggi EON dapat sentiasa membuat pemantauan disetiap cawangan EON diseluruh negara. kenapa mutu perkhidmatan EON tidak selari dengan slogan kerajaan sekarang iaitu “RAKYAT DIDAHULUKAN, PENCAPAIAN DIUTAMAKAM”? apakah pihak EON mempunyai slogan sendiri selain dari slogan yang telah dibuat oleh Perdana Menteri Malaysia?

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  • Nasharuddin bin Ismail on Feb 22, 2013 at 10:40 am

    sebelum ini saya telah beberapa kali menghantar kereta saya yang kemalangan untuk dibaiki diEON Semambu, Kuantan, kereta saya dapat dibaiki tidak sampai sebulan oleh EON, tapi kali ini pengurusan serta mutu perkhidmtan yang diberikan oleh EON yang paling teruk dan mengecewakan. sepatutnya mutu perkhidmatan yang diberikan oleh EON pada pelanggannya lebih baik, tapi malangnya mutu perkhidmatan lebih teruk pada tahun-tahun sebelumnya. apakah yang telah terjadi pada pengurusan EON sekarang? saya hantar kereta untuk dibaiki diEON bukannya dengan percuma, tapi dibayar dengan kos yang agak tinggi, tapi cara EON memberikan perkhidmatan seolah-olah mengambarkan kereta saya dibaiki dengan percuma. dimanakah letaknya piagam pelanggan EON?

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  • saya baru beli SAGA 1.6 SE FLX. lepas seminggu beli drum brake berbunyi. pergi complain dekat pusat service proton yg berdekatan, dimaklumkan ini memang masalah biasa yg sering dihadapi oleh SAGA FLX. Proton akan menggantikannya tetapi kena tunggu lebih kurang 2 minggu. apabila cukup 2 minggu tanya pusat servis berkenaan alat ganti belum sampai…tunggu lagi…tanya lagi…tunggu lagi… tanya lagi…alat ganti berkenaan masih belum sampai..dah hampir 2 bulan masih menunggu…dimaklumkan oleh oleh pusat servis kalau nak cepat telefon sendiri proton i-care 1800-888-398…beberapa kali telefon proton i-care hanya penyambut tetamu yg mengambil maklumat dan memaklumkan aduan ini akan diberi maklumbalas dalam tempoh 48 jam atau 3 hari dari tarikh aduan…tapi hampeh sampai sekarang tiada apa-apa maklumbalas…minta bercakap dgn executive berkenaan asyik tiada dipejabat…kerja makan tidor…buat kerja macam tahi…mcmana company tak punah ranah…tiada pro aktif…kalau kerajaan tak support dah lama kilang ni tutup.

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  • mohd Ikhmal Abdullah on Mar 31, 2013 at 10:49 am

    Saya agak kecewa dgn mutu proton exora cps mline yg mempunyai bahan spare part yg kurang bermutu.saya beli pada tahun 2009 tetapi telah mengalami masalah buss pada tyre arm. dan juga masalah pada abs light warning. saya pernah tukar bhgn ini di pusat service eon Kapit, Sarawak sebelum ini. walau bagaimanapun masalah ini timbul lagi. harap2 pihak proton dapat meningkatkan kualiti spare part ini. mileage kereta saya kini 42k

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  • Santiago on Apr 08, 2013 at 5:15 pm

    Anybody who is willing to get a nicely-toned stomach
    can use this belt.

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  • ridzwan on Apr 10, 2013 at 3:07 pm

    saya dah beli kereta exora std cvt.masalah yang saya hadapi dimana pihak dealer proton susah sangat nak refund duit yang sepatutnya customer terima…push punya push rupanya dealer tu takde fund.macamana agaknya nak meneruskan dan kembangkan perniagaan kalau begitu sengkek.kita rakyat malaysia cuba menyokong sepenuhnya PROTON tapi hampa….

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  • Mallika on Apr 24, 2013 at 2:14 pm

    JUST A MONTH AFTER I BOUGHT on 6 Feb 2013 model Proton FL 1.3 automatic. Before i using the car,i notice that the “HON” and “radio adjust button” on handle is not work. When we go first service on 26.2.2013 at pasir gudang services center we already inform them about this but untill they no feedback to us. After few week when i brake the car i heard some noice from the back.Then i check my car i founded there is problem in brake. Since this, on monday 22.4.2013 when i on the way to my hometown Chaah, Segamat. I fell some smoke came out from my car infront. Sundely i saw at my car temperature notification is higher temperature and i stop the car immediately after i cal proton service to help me on this issue. When i talk to them they said the car under JPC1885 is under another person name in their system. According to car Agreement Grander on name of Mallika A/P Sinnathamby but in the system proton shows that this car under one Malay ladies name.It is impossiblity but how can the proton system can shows different name. I purchase from on agency at sales disturbitor of proton at KIP Mart (Home) Masai,Johor but the agency said they purchase and order the car at Proton Permas Jaya,Johor .

    Untill today the service center still haven’t feedback.

    I NEVER GO FOR YOUR STATEMENT AFTER THIS & I NEED THE RIGHT ANSWER & SOLUTION FOR THIS MATTER.In future how Mlaysian people can believe to buy Malaysia product if like this kind of problem even it’s still new car. It make me very dispointed.

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  • are peace on Aug 16, 2013 at 1:14 pm

    sy ade order krete proton preve….sy order wrne red fire….jnjinye sblm rye dpt krete…tp skrg dh 2 bulan dh nie….jgn kata krete…no plat krete pn xnmpk2 lgi ni….alasanye wrne yg sy mntk susah nk dpt….ape nie..alasan x konsisten langsung….xkn smpi 2 bulan msih x dpt lgi krete yg sy order nie….mcm mne nie??? nk jual krete ke x nk??? adoi…….

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  • saya beli preve Auto pada bulan jun 2013, pada raya baru2 ni kereta accident. tapi air back tidak meletup dan sekarang selepas kluar dari workshop talipinggang jem.masalah ke3 statrt dari saya beli kadang-kadang kereta tu pandai mati sendiri.mcam enjin tak kuat.sedangkan preve ni modal baru yang canggih. Airbag tu pula adalah safety so apa yang pihak proton perlu ambil tindakan. sebab saya cadang mau complain sekali dengan statement polis & workhshop.

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  • Md Farhan Mohd Yusop on Oct 05, 2013 at 10:59 pm

    Proton oh oh oh Proton hasrat hati saya nak memertabatkan barang keluaran MALAYSIA!!! tapi ni lah buatan malaysia menang tu menang ni di luar negara kembang bulu hidung dato dato tan sri tan sri kereta aku proton inspira baru pakai lapan bulan dah buat hal,, tunggu proton servis we care la sgt ‘slogan’ dah sebulan senyap sepi tanpa berita….apa cer cer…cite cite.. janji masa terdekat betapa komitmen nya pakarx servis proton kuala terengganu lokasi bukit kecil syabas,….PROTON (SLOGAN TU TUKAR WE DONT CARE..)

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  • mohamed rohdza on Dec 19, 2013 at 10:03 am

    Sebagai customer untuk 3 proton..case kali ini cukuo2 mencabar kesabaran saya..kereta telah dihantar ke proton Centre Of Excellent due to DEFECT dashboard Inspira 2013 August.Di janjikan di tukar dan kena tunggu 3 minggu for management approval dan to get an order.No update until saya perlu call berkali2.Selepas confirmed part dah ada..hantar kereta semula for 4 days..Confirmed by them semua dah OK.Tetapi cukup mengecewakan dimana saya ” DI TIPU ” hidup2 dimana ..dashboard lama with old defect masih ada dan ditambah dgn gap kiri kanan dashboard pulak !!!!…Cukup confident service officer tu tipu saya macam saya xtahu yg dashboard tu dashboard yg lama.Call i.Care…..lagi “hampeh” …3 minggu no feedback walaupun mereka kata SOP 2/3 working days..call sekali lagi..4 hari pun xda feedback.SIAP MINTA NO HP LAGI PADAHAL DAH BERKALI2 UPDATE..
    APA NAK JADI PROTON NI !!! CUKUP2 MENDUGA KESABARAN..
    THIS MY CAR NO : NCS3153
    MODEL : INSPIRA 2.0E
    CALL ME IF ANY OF YOUR TOP MANAGEMENT READ THIS…

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  • MOHD BADROL SHAH B. MD YUSOF on Feb 01, 2014 at 2:33 pm

    SALAM SEMUA. SAYA PEMILIK PROTON PREVE NO PENDAFTARAN WWS9574.KETA SAYA ADA 2-3 PROBLEM. PERTAMA PROBLEM KUNCI/ARLAM TAK BERFUNGSI. DAH BERAPA KALI KE PROTON SERVIS JLN PAHANG SETAPAK KL. NAK CLAIM TAK DAPAT-DAPAT. ASYIK TUNGGU NAK ODER BARANG JE ALASAN YANG DIBERI.SMAPI SKRG X SETTEL2 LG. PROBLEM KE-2 IALAH CAT KERETA SY MENGELUMBONG,,BAHAGIAH BUMBUNG. BONET DEPAN N BONET BELAKANG.NAK CLAIM KUNCI PUN SUSAH MCMNA NAK CLAIM YANG LAIN.NANTI GAMBAR SY POST KEMUDIAN.

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  • dinesh on Jul 07, 2014 at 4:49 pm

    My proton Inspira 2.0 year 2011 , with low mileage of 30k kilometre has already have the gearbox damage due to proton not filling up any fluid on the auto transmission gearbox , I would say fuck to proton

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  • Nieta on Aug 26, 2014 at 10:48 am

    Saya ada keta saga FLX .. bangga la pakai keta buatan negara sendiri .. blm sampai sebulan .. tingkap ada masalah .. kadang x leh buka .. lepas setahun masalah lain plk keta ssh mo start ..aduhai kereta .. sayang keta buatan negara sendiri.. kini memakan diri .. lepas ni x tau penyakit apa lg yg dtg .

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  • jimie on Dec 19, 2014 at 9:56 am

    Salam,

    Kawan2,isteri sy juga pemilik pesona H-‘Line .Saya setuju mrmang banyak masaalah.

    Dr pengslaman sy,untuk pembelaan bg pemilik yg tidak dilayan jika mengadu kerosakan pd kereta baru,saya cadangkan ,buat satu laporan resmi pada i-care dan buat date line untuk icare selesaikan dgn pusat servis berdekatan,minta satu salinan report dihantar ke pusat service dalam tempoh dateline,kemudian diikuti dgn satu laporan polis.anda mesti betul22 bertegas dgn icare dan pusat service.

    Sebenarnya ramai tidak tahu perkara yg anda boleh buat semasa dlm waranti,untuk makluman semua semasa dalam waranty apa saja yg anda tak puas hati ,semuanya boleh claim tukar baru ,tak ada istilah repair,kereta wife saya ,saya bertegas dan saya calaim waranty sehingga milage 110 000 km dan sayaa dapat lagi waranty tambahan 150 000 km kerana jumlah yg saya claim waranty hampir RM 14k,ALHAMDULILLAH Sehingga hari ini apa yg rosak semasa dalam waranty ,tidak rosak lg sampai hr ini.Jgn takut untuk dapatkan hak kita sebagai pengguna.

    Apabila anda buat tuntutan ketika waranty jika terlalu banyk masaalah anda akann diberi waranty tambahan.

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  • SUZUKI @ ASLAM BIN MUHAMMAD on Feb 25, 2015 at 12:14 pm

    Masalah Exora Bold

    Saya ada sebuah Exora Bold keluaran Bulan Januari 2013. Kenapa, apabila terjemur di tengah panas, bila start dia akan tersengguk-sengguk. Nak kena lama running enjin baru boleh bergerak. Pernah masa U turn (sebab nak cepat), dia mampus tengah jalan. Nasib baik tiada kenderaan yang lalu. Kalau tidak nyawa saya 9 orang dalam bahaya.
    Saya antara peminat setia proton. Sudah empat keluaran saya guna. Kalau masalah ini boleh selesai, saya akan BOOKING Preve pulak selepas ini. Jika tidak, kirim salamlah proton. Buy Proton last lah jawabnya. Saya tak pernah miss bawa ke SC masa ada di Branch atau wakil servis proton. Tq

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  • insan teriniya on Apr 13, 2015 at 4:44 pm

    saya adalah pemilik proton saga sv 1.3 yang dibeli pada november 2013,pada tanggal 9.4.15 kereta saya di boleh start,saya pun telefon i care sebanyak 5 kali .2 kali pakai handset saya dan 3 kali pakai handset isteri saya,setiap kali saya telefon pihak i care minta dtg tengok kereta saya ,mereka hanya memberitahu cuba buat sendiri dulu (buka kepala beterilah dan lain lain lagi),apabila saya memberitahu nak cuba buat jumstart mereka kata cubalah,tetapi tak leh start jugak maka saya pun ganti beteri baru,bila dah ganti bateri baru pun tak leh start juga.maka saya pun telefon baik i care minta di hantar technician tengok kereta saya tetapi dia cakap technician tak
    boleh dtg dan saya minta kereta saya di tarik ke pusat service berhampiran ,apabila pihak insurans kereta saya menghnatar towing trak ke pusat service yang berhampiran.pada keesokan hari yer SA pusat service telefon saya dan memberitahu kepada saya bahawa apabila di check pakai komputer maka keluar di skrin komputer tulisan jumper dan SA bagi tahu ECU kereta saya telah rosak ,saya kena ganti sendiri kerana tiada warantty ,disebabkan buat jumper. saya amat terkilan kerana bila saya suruh pihak i care dtg dia hanya suruh buat sendiri dahulu.

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  • ABDUL JAMEEL BIN KN.ABDUL JABBAR on Dec 09, 2015 at 2:20 pm

    Kebakaran Engine Kereta Proton GEN 2 -1.6(A) sewaktu sedang memandu.Kejadian berlaku pada 28 Nov 2015 ketika sedang memandu dari Kuala Lumpur ke Melaka.Sewaktu kejadian ada berbau hangit namun keadaan pendingin hawa dan suhu seperti biasa. Namun di sedarkan oleh penumpang dibelakang sebuah lori yang berada dihadapan kereta saya yang telah terlihat api keluar dari bawah engine kereta saya.saya memberi isyarat untuk ke lorong kecemasan dan brek tidak berfungsi.Menggunakan hand brek dan apabila kereta berhenti api mulai keluar dari celah boot kereta. Api dapat dipadamkan menggunakan alat pemadam api ABC yang saya bawa bersama. Kerosakan teruk di bahagian engine kereta saya. Punca kebakaran dipercayai dari pendawaian proton sendiri kerana tiada sebarang pendawaian tambahan dibuat sepanjang menggunakan kereta ini.
    minta pihak proton bertanggung jawab atas permasalahan ini.Kerana kejadian menyebabkan nyawa terancam dan masih lagi membayar ansuran bulanan di bank.

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  • ABDUL JAMEEL BIN KN.ABDUL JABBAR on Dec 09, 2015 at 2:21 pm

    Kebakaran Engine Kereta Proton GEN 2 -1.6(A) MBS4440 sewaktu sedang memandu.Kejadian berlaku pada 28 Nov 2015 ketika sedang memandu dari Kuala Lumpur ke Melaka.Sewaktu kejadian ada berbau hangit namun keadaan pendingin hawa dan suhu seperti biasa. Namun di sedarkan oleh penumpang dibelakang sebuah lori yang berada dihadapan kereta saya yang telah terlihat api keluar dari bawah engine kereta saya.saya memberi isyarat untuk ke lorong kecemasan dan brek tidak berfungsi.Menggunakan hand brek dan apabila kereta berhenti api mulai keluar dari celah boot kereta. Api dapat dipadamkan menggunakan alat pemadam api ABC yang saya bawa bersama. Kerosakan teruk di bahagian engine kereta saya. Punca kebakaran dipercayai dari pendawaian proton sendiri kerana tiada sebarang pendawaian tambahan dibuat sepanjang menggunakan kereta ini.
    minta pihak proton bertanggung jawab atas permasalahan ini.Kerana kejadian menyebabkan nyawa terancam dan masih lagi membayar ansuran bulanan di bank.

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  • cheng on Jul 03, 2016 at 11:28 am

    Selamat hari raya semua…
    Saya nat tanya model saya Saga BLM ,NGV tomasetto achlli software ada mana satu branch boleh setting tq

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  • Thanakaran on Nov 22, 2017 at 3:11 am

    I beli proton saga vvt..tak sampai 5 bulan.km sampai hari ini 14.869..kereta sebelum ini tak ada masalah..tapi hari ini bini I call bagi tahu,kereta bocor minyak hitam..sebelum dia sedar minyak hitam bocor.dia bagi tau I ada bunyi kuat,macam bunyi meletup..saya pun cepat cepat pe tempat bini I bagi tahu..I buka bonet cuba tengok apa masalah..I betul betul takut tengok injin kereta I…block enjin pecah…I tanya bini I apa jadi..dia bagi tau,dia jalan 60km per jam.tiba tiba dengar bunyi dan nampak asap putih keluar dari enjin..lepas itu hentikan kereta tepi jalan..saya hairan kenapa tiba tiba jadi sampai block pecah..boleh tolong saya bagi tau apa puncanya..I tarik kereta I hantar kat proton petang tadi..tapi belum ada jawapan lagi..setahu saya ini bukan salah saya..

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  • Vijay on Jan 19, 2018 at 10:50 pm

    hello ,

    Boleh tak saya dapat kepastian di sini, sekiranya kereta saya yang baru beli terlibat dalam kemalangan disebabkan kecuaian staff proton.

    Apakah yang patut pihak proton patut buat?
    Hanya menganti bahagian yang rosak…
    atau ganti dengan kereta baru….

    Saya berharap pihak proton memberi penjelasan..
    Atau saya perlu ambil tindakan melalui TTM

    tq

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  • ZAMRI ROS on May 11, 2023 at 11:37 am

    Proton exora sy rosak revers camera.hatar SC nibong tebal chek 3minggu bagitahu fius box problem oder barang dah sebulan lebih tunggu brg tak sampai lg.kenapa ya kereta tempatan payah sangat dapat sperpart.harap masalah sy ni dpt diselesaikan dgn segera

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  • Siti Zaleha Ibrahim on Jul 08, 2023 at 6:02 pm

    Saya baru beli kereta X70 2 bulan yg lepas 25hb. April 2023…Selepas 1000km guna saya buat 1servis pusat servis bagi tau yg front camera tidak berfungsi . Mereka cakap akan replace tetapi sampai skg mereka cakap belum ada stok lagi.. lepas tu saya notice pintu but belakang tersekat dan boleh buka separuh sahaja.hari ini 7hb July 2023 kereta saya tak boleh start dan di tunda ke workshop Aiman Proton Pj. Sebagai pelanggan saya memang tidak berpuas hati dgn pekara ini. Saya harap pihak tuan tolong selesaikan masalah ini..
    Siti Zaleha
    VKL 9870
    Phone 012 6663645

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