Isn’t it better to get a car that consumes less petrol, has better pick-up power. Even though the dealer may not provide as good service as Tan Chong does.

Afterall, how often do we send our car for servicing? At the most a few times a year.

How often do we drive our car? Everyday right?

So which is better? To get a car from a dealer which offers good after-sale service but a heavy petrol-guzzler. Or to get a car from a dealer whose after sale service may not be as good but the car is superior in terms of fuel consumption and performance?

For me, i’ll take either a Toyota or Honda over a Nissan on any given day.

Customers happy that their Nissan cars consume more petrol and so can clock up more reward points on their petrol reward card? :p

Agree with “mzfnd”, those who sell more definitely got better share in this rating. Just wonder… Is the number of survey done equally for each brand… eg. 10 surveys for each brand?

By cutting it into many deviations, it is too hard for consumers to clearly figure out the exact portion of their servicing done and hence too easy for them to answer ‘Ok’.

Most people here leave their cars in service center and collect them later by the day, due to the importance of cars here, most people who couldn’t afford to have the time to even ‘SERVICE’ their cars HAD TO send their cars for service, how would they know whats the service like?

Initial quality should take up a larger percentage.

Proton meanwhile was 677 last year. It seems Syed Zainal’s effort is beginning to bear it’s fruit. Of course, it is still no time to rejoice and goyang kaki, there is still a lot of ways for them to constantly improve, which is vital for consumers like us as well as for their survival in this ever challenging automotive business. Bt they do deserve a pat in the back and encouragement, IMHO.

August 1, 2007 @ 12:38 pm

Proton is Superbrand right?
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How naive can u b to believe in RD’s survey?

According to Motortrader’s website, Kia and Proton “show the greatest improvement in the number of service standards provided to customers”, so you see, Proton now under Syed Zainal is making progress, and also, to just show how reluctant Proton was to strive for excellence under the supersmart ex-CEO. So yes, you may argue Proton still sux, bt I’ll credit them for their effort.

You have my support then, Syed Zainal!! All the best for Proton’s continuous improvement!!

their sales are too much for their centre to cope already…
even their service centre in US are also couldn’t cope are mentioned by Autoblog few weeks ago…

Sorry to Naza and Inokom. You are trying to make money from Malaysian. Since got AP this and that, why don’t bring in the ORIGINAL MODEL instead of rebadge few models from few manufacturers (Inokom assemble/rebadge Hyundai. Naza assemble/rebadge Peugoet and Kia plus selling other cars too)? Naza interested in Proton? Haha…. Can they (Naza) gives technologies to Proton or Naza wanted the Proton’s high tech factory only to assemble their own cars.

Nissan, Honda & Toyota..well no doubt on that. But where is Ford ? It was in for last year’s but disappears from the ranking due to small sample size?…hmm does it tell us Ford’s sales decline abruptly ? Need further explanation.

To Perodua, congratulations and should never satisfy on your performance. At least aim for the top 3. Strive further.

Proton, well if KIA can do it, why can’t you. Only paradigm shift on your mentality and working culture can make that happens. Everything lays on your people’s shoulder. SHIFT…as what Nissan says.

Naza…hmmm…. irrelevant. Period

Please bear in mind that this is weighted towards aftersales service. “Product Quality” as in defects is only 18%

Perhaps Protons products have gotten better but if they dont buck up thier service, there little change next year. So no more “ni Proton, normal-lah” from thier service department. Are you listening Proton?

No manufacturer is immune to the off hand duds. The question is, how do you deal with them.

Although we had problem with our Accord (masuk workshop 3 times in 1st month), we were nonetheless treated with respect and staff were apologetic of thier less than perfect product. This is what scores brownie points.