Please QC every car seriously before sell to us…

I am writing to express my disappointment and dissatisfaction towards the quality of my Toyota Vios and the service attitude of Subang Jaya service centre, I have really bad and most unpleasant experiences of my life.

1. On 29 Sept 2008, I went to Subang Jaya Services Centre address Lot 61716, Jalan SS16/1, Bandar Subang Jaya, 47500 Subang Jaya, Selangor, Tel: 03-5621 5566 to log a complaint regarding my car Vios which I had acknowledge that my car is not very comfort and feel very bumpy when moving. So, at that time, here come the technical people names Mr. Ang served me and bring me together to test the car. Before testing the car, he brings the car inside the plant and did asks other technician to check the tire air pressure which is normal. At the same time, he take a look at the below of the car to have a glance of the absorbers and found out that rear right side of the car absorber has leakage full of oil without even testing the car. So, I am glad that he allows changing the absorber since it is still under warranty. I request him to check another side of the absorber, but he refused to do that but instead of take a look from outside only and he confirms it is still in good condition without open it to verify clearly.
And he show me the procedure that there are varies type of criteria of the leakage only consider reject or can claim for warranty. I though that when an absorber has a sign of leakage, no matter minor or major is consider defect?

After changed the one absorber, the problems still happen. I still feel the car very bumpy, not comfort and seem like the suspension of the car not working and does not response well. This can be really differentiated with my other Vios car. So, I went the same service centre 2nd day to log the same complaint. Now Mr. Ang refers me to other technical people name Mr. Sham after he explained to him my condition. Then, Mr. Sham brings me together to test the car. After testing, he explains to me that the car tires have alignment problems and the tire is old since it use from year 2006. After that, I request for repair or anyhow need to solve the problem. But Mr. Sham said that the machine for checking the alignment got some problem which today cannot be use. So it seem like I need to come another day or 3rd time come to this services center to solve the problem. It seem like this services center is using the strategy of dragging all customer complaints until the customer eventually feels tired and fed up till the warranty expired?

I wonder and suspecting how bad the quality of the TOYOTA ABSORBER since my car mileage has reach about 35K only? And I doubt that TOYOTA has been categorizing one of the most comfort and reliable cars? This has changed my perception although I have own another 2 Toyota cars in my family and I am very regretful and disappointed to own it. This may also change my perception not to recommend my relatives, friends, all the people that I know not to consider buy TOYOTA car.

Other than the above issues, I got another complaint regarding the number plate and viper. The color of the number has change from white to yellow after 1 year only. I have doubt what type material that has been used? Secondly, the viper that has change from the Subang Jaya Service Center has been worn off after 6 month of use only. This is the most horrible experience and one of the lowest and bad qualities that I had never encounter before.

Lastly, I do hope and really appreciate that the service of the mention above service center needs to improve and appropriate action need to be taken to satisfy customer needs. I think this is also one of your company vision and mission to fully satisfy customer requirement and to have lowest quality defect or lowest DPPM in order to continue become a successful automotive in this industry.

i test drive the G spec vios d, quite dissapointing… not as powerful as previous vios (due to the increase in dimension n weight) and the handling is a bit camry feel (bad, due to the increase in height)… happily however… the driving position is higher, less blind spot than previos vios, audio button on the steering, auto side mirror and the interior is really bigger…

for me, the white interior is a bit wierd, a bit “too many colors”… black, white n silver(dashboard n door panel) green, white and blue(meters, audio buttons n screen)… it has lost the luxurious touch of toyota… the black interior is better for me, only black and amber, sporty n classy…

conclusion, the S spec is a bit too expensive and not worth buying, better go for G spec… somemore the rim doesn’t match with the bodykit, and the spoiler looks odd… (for me, but i like the interior)…

It might happen one fine day…. the entire Proton esembly line will be located in China, no more in Malaysia. Although Proton is proud to announce it’s a Malaysian car but Malaysian will suffer in paying a hefty price to own one because….. it’s made in China! Think about it guys… Stop complaning & apreciate it.

Because it’s happening in Japan long…. ago! Japananese pay a hefty price to buy their own Japanese cars! Open your eyes & you’ll realise where does Toyota comes from? Thailand…

Proton made in China? Wawasan 2020…. it could happen you know….