Comments on: J.D. Power Sales Satisfaction Index Study 2007

By: adamccl

adamccl — Sun, 27 Apr 2008 06:34:51 +0000

Time for Proton to buck-up more then…
Haizzz…
When will they learn that customers hate to wait, especially Malaysians…?

By: BigFish

BigFish — Sat, 03 Nov 2007 05:48:00 +0000

peYno said,
November 3, 2007 @ 8:26 am

some say perodua is under toyota management
so it sud be no 2 behind toyota atleast
——————–
Dude, cannot said like that, Perodua manufacturing is majority owned by Daihatsu, and marketing section is majority owned by local.

By: BigFish

BigFish — Sat, 03 Nov 2007 05:45:22 +0000

_xXx_ said,
November 2, 2007 @ 6:21 pm

Skyline said,
November 2, 2007 @ 5:45 pm

â€¦â€¦We should understand that Proton is the younger company compare than Toyota or Honda. They just produce their own car for the last 7 years compare â€¦..
â€”â€”â€”â€”â€”â€”â€”â€”â€”â€”â€”â€”â€”â€”â€”â€“
well, donâ€™t call iswara, wira kereta kebangsaan then. Call them kereta tiruan jepun instead kekekekeâ€¦
————————
Also call Waja earlier version “berhati Jepun” dan Savvy “berhati Eropah) – ” Eehh, I mean the engine .. kekekekekeh………………..

So next upcoming BLM, masih dalam studio LG, so “berbau Korean”, ……………………..

By: peYno

peYno — Sat, 03 Nov 2007 00:26:21 +0000

some say perodua is under toyota management
so it sud be no 2 behind toyota atleast

prrrfhhhh

By: peYno-1

peYno-1 — Fri, 02 Nov 2007 15:57:28 +0000

if happen to toyota ,honda ,perodua… u say.. tat guy was unlucky.. isolated case

prrrfthhh

By: LittleFire85

LittleFire85 — Fri, 02 Nov 2007 15:37:06 +0000

Anyway for ppl who think that Proton Persona is so perfect, see this new car by ahkeoww82…

http://paultan.org/forum/index.php/topic,397.375.html

By: peYno-1

peYno-1 — Fri, 02 Nov 2007 15:36:39 +0000

90125 said,
November 1, 2007 @ 1:10 am

P1 still behind P2 and Naza?..hey Iâ€™m not surprisedâ€¦
===============================
P2 behind Inokom???
hey i’m quite suprise lorr.. run by japanese, some say got Toyota QC.. but still behind inokom???

prrrfthhh

By: joe203

joe203 — Fri, 02 Nov 2007 15:05:32 +0000

As a Honda owner I can only say that I see this coming.
They make good cars but I think their service centers are not really up to scratch.
Being just below average is not good enough.
Buckle up Honda Malaysia.

By: topgunthang

topgunthang — Fri, 02 Nov 2007 14:58:33 +0000

proton can take as long as they want.

i’ve made sure no one in the family buys one ever again. but then again, i already know they wont. same goes for most friends.

readers digest is full of crap. wonder who reads that trash.

By: proton.GL..

proton.GL.. — Fri, 02 Nov 2007 11:38:43 +0000

akshen_kamen said,
November 1, 2007 @ 9:53 pm

off topic..proton.GL,you have any latest news about gen2 facelift and waja cps?
————-

wait

By: _xXx_

_xXx_ — Fri, 02 Nov 2007 10:21:17 +0000

Skyline said,
November 2, 2007 @ 5:45 pm

……We should understand that Proton is the younger company compare than Toyota or Honda. They just produce their own car for the last 7 years compare …..
———————————————–
well, don’t call iswara, wira kereta kebangsaan then. Call them kereta tiruan jepun instead kekekeke…

By: Skyline

Skyline — Fri, 02 Nov 2007 09:45:15 +0000

I am still support and give chances to Proton because I am malaysian and hope that Proton will continously improve their cars. Proton is our future. We should understand that Proton is the younger company compare than Toyota or Honda. They just produce their own car for the last 7 years compare than Toyota last 70 years. We should proud with Proton and should give them chances. Nothing to proud with Japanese car.

By: TheDuck

TheDuck — Fri, 02 Nov 2007 08:53:48 +0000

J.D = Jack Daniels. ?

By: rhoma

rhoma — Fri, 02 Nov 2007 08:44:43 +0000

what is J.D ??

By: motberg

motberg — Fri, 02 Nov 2007 06:27:41 +0000

just 2 share my experience… last year i was car shopping and my first experience was with a Proton sales guy as I was looking at the Waja, before the fugly nose & bum job. Anyway, the experience was less than satisfactory as I was the one asking all the questions and the sales guy didn’t even bother to point out the features of the car. I think the problem is all in the attitude. He was probably thinking “It’s a car, what else do you want to know?” I wasn’t even offered a test drive!

To cut a long story short, I finally bought a Vios and the whole experience is totally different. That’s why they are ranked number 1.

By: bobdbilder

bobdbilder — Fri, 02 Nov 2007 02:41:09 +0000

If you look at the chart, it shows that people are more satisfied for something that you pay more for. Yes this also includes an overpriced K-car.

In a tunnel-vision equation, the more profit a company makes, the more it can spend on sales development and marketing. Therefore, the dealers can send the sales person for training or customer focused workshops.

They can also employ better sales people and pay them better commissions. That’s what motivates sales people. But it can also promote the Overselling-Underdelivered scenario from junior sales peeps. So it pays (pardon the pun) to have expensive sales reps. But we must not forget the back end support. You have to get good JPJrunners too.

Hmmm interesting.

By: _xXx_

_xXx_ — Fri, 02 Nov 2007 01:43:25 +0000

wat i-care persona, I dun give a damn. Enough is enough. My nightmare was over. Don’t want another…

By: fastd

fastd — Fri, 02 Nov 2007 01:20:02 +0000

I think P1 drop because of current delivery process (28%… too much…). Most of the customer waiting too long for ‘goreng pisang panas’ Persona. Hope with i-Care, P1 will improve the after sales sevice & climb up for the top 5 rank…

By: ezralimm

ezralimm — Fri, 02 Nov 2007 01:12:50 +0000

#BigFish said,
November 2, 2007 @ 8:11 am
This survey is valid to reflect the car manufacturer company sales performance, as most of the dealership are subsidiary or substantially own by them.
_______________________________________________________________
Are you sure about dealerships being “substantially owned” by manufacturers? I thought most dealerships are privately owned.

However, manafacturers can somewhat indirectlycontrol the standard and professionalism of the sales teams. Eg. Honda HQ will send customers feedback forms after a customer buys a honda car. This is to ensure the privately owned dealers dont give them a bad name.

BigFish said,
October 31, 2007 @ 10:46 pm
Thumb down Proton. What happen to Shah Alam centre of excellence?
Some blind defender dude out there cited demand for Persona especially H line have to waite till 7 months. Come on lah, Tg. Malim plant under utilize. My friend as second tier supplier infomred me they supply component equivalent to 8K units. Therefore, firm order up to now for Persona are just 8K rather than more than 14K few week after launched! What to waite from 2 to 7 months if Tg Malim can produce 300K per annum or 25K units per month? BULLSHIT
_________________________________________________________
Ramping up production doesnt merely involve callin up suppliers ya know. Creating more stamps for body panels etc can take time… and may not even be economically viable if demand were to decline after the initial surge. Other car companies, including honda as mentioned by Paultan, have had similar problems when they underestimated demand.

By: BigFish

BigFish — Fri, 02 Nov 2007 00:17:51 +0000

……… ranking score of 9.50 ……….

shall be read as …….. rating score of 9.50 ……

By: BigFish

BigFish — Fri, 02 Nov 2007 00:16:14 +0000

avanza
â€œProton with 759/1000 (or 75.9%) and Toyota with 791/1000 (or 79.1%) donâ€™t seem to differ all that much. Whatâ€™s the big deal between 76% and 79%?â€
————
This is points or rating system to gauge their ranking. If you look at THES ranking for top 200 Unis, the points when converted into % is not much diffirent, so can we conclude Uni Malaya is as good as Cambridge or Oxford Uni?

Your comment indicated you are lack of statistical knowledge as how and when to employ %, ranking, points, rating, etc in market survey!

So, in Olympic, if your comment is applicable, those gymnast athlete with ranking score of 9.50 and above is no big deal and almost all participant can be award with gold medal?

By: BigFish

BigFish — Fri, 02 Nov 2007 00:11:12 +0000

This survey is valid to reflect the car manufacturer company sales performance, as most of the dealership are subsidiary or substantially own by them.

By: BigFish

BigFish — Fri, 02 Nov 2007 00:09:52 +0000

Proton got “most trusted brand” award from Reader Digest!

By: nanashisan

nanashisan — Thu, 01 Nov 2007 17:27:01 +0000

gosh… on topic please…
*salesperson
*deal
*dealer facility
*paperwork
*delivery process
*delivery timing

these 6 aspects are the main points of this survey. its between dealer and customer. its about sales.
factory is not relevent here but the brand is.

By: mits27

mits27 — Thu, 01 Nov 2007 14:46:57 +0000

I think this study didn’t include the after sale, only for the before sale and delivering study…

By: NoToLowQuality

NoToLowQuality — Thu, 01 Nov 2007 14:38:10 +0000

avanza
“Proton with 759/1000 (or 75.9%) and Toyota with 791/1000 (or 79.1%) donâ€™t seem to differ all that much. Whatâ€™s the big deal between 76% and 79%?”

You must be a protonian. That’s why mindset like yours exist can never make proton improve no matter what. “No big deal la…” kind of word.

Why can’t proton be a little kiasu? Hopeless la when thiking like yours exist nowadays.

By: akshen_kamen

akshen_kamen — Thu, 01 Nov 2007 13:53:56 +0000

off topic..proton.GL,you have any latest news about gen2 facelift and waja cps?

By: proton.GL..

proton.GL.. — Thu, 01 Nov 2007 13:05:35 +0000

anyway the survey, is a process of a car purchace,
like fastcx say,

By: proton.GL..

proton.GL.. — Thu, 01 Nov 2007 13:01:20 +0000

nothing is wrong with comments, its a tool of check and ballance,
hope everybody find one weaknesses and find solution to it,
and the lowest positioned ,proton, hope doing well with its saga blm, gen 2-facelift, waja (cps upgraded) or any model tech upgrade generally for 2008

By: fastcx

fastcx — Thu, 01 Nov 2007 12:43:50 +0000

guys, it’s sales satisfaction study, not whos factory is better study, read pls…