If ur still reading this thread and following this 308 forum, then i suggest that u submit a report to the “Tribunal for Consumer Claims Malaysia” (TTPM). As it is suggested on their website (http://ttpm.kpdnkk.gov.my/portal/index.php?option=com_content&task=view&id=13&lang=en):

“The Tribunal for Consumer Claims is an independent body established under Section 85, Part XII of the Consumer Protection Act 1999. The Tribunal operates under the Ministry of Domestic Trade, Co-operatives and Consumerism. The primary objective of establishing the Tribunal is to provide an alternative forum for consumers to file claims in a simple, inexpensive and speedy manner.”

I myself am planning to get a “fun” car and the 308 turbo is among the car that made it to my shortlist. It made me extra cautious in making my final decision after reading some comments regarding the after sales experience (although i’m also thinking that these bad encounters with the after sales services is not uncommon among other distributorships in m’sia…its juz that they were less being highlighted by their audience for some reason) . If what happened to our friend Edmund, Riz (different price charges), gctoh, ckoan n others out there is somewhat of a trend (regardless if its Naza, Tan Chong, UMW, Berjaya, Sime, etc. ), then i think submitting complaints via formal channel such as the tribunal is a good start, not to mention using popular platforms such as Facebook pages, etc. (the anti-Warisan Merdeka Tower FB page is a good example ) (note: i’m not politicizing anything)

We should thank companies such as Naza (especially Naza as they’re the only local group who r willing to go the extra mile) for championing affordable-yet-superb-quality cars (especially of the Continental flavour) to be made available for the average M’sian Joe (who most of the time can only dream about doing 200km/h in a Megane RS or a Scirocco) but at the same time we should draw the line for them (whenever the need arise) if they start ruining our fruits of labour n prematurely end our dream joyride (that we’re barely affording with our meager earnings) by giving us sub-standard after sales service.

As ‘Ajae Da machismo’ suggested (yes, ‘testedonetoday’, i also read the whole forum end-to-end ) somebody ought to start write a blog about the after sales services in m’sia (i think Mr. Paul Tan here has already got his hands full lah…unless somehow he can find time n space to squeeze in a new slot )

Btw, can’t wait for next week (10th Nov. to be exact) as both mitsu’s ASX n its evil step brother, the Inspira will be making rounds around the valley…w00t!!

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Does anyone know what is the proper channel to make a complain about NAZA?
I have waited about 16 weeks for 308THP and today I am suppose to get my car but I have rejected it. This is because I have noticed the discrepancies between the showroom unit and the actual unit. There are 4 differences, the sport rim in the actual unit has no nut cover while the showroom has it; secondly, the front passenger and driver’s headrest has been downgraded to 308VIT’s spec. The headrest in 308THP suppose to be very handsome and curvy but now it is bulky and clumsy. Thirdly, 308THPhas sporty, white meter panel but now it is like VTi or Myvi (orange light)!!?? Fourthly, the rack at the back of passenger seat supposingly has a covered compartment but now it has disappeared!!??? Don’t you guys feel that now the interior of 308THP looks like a Iswara???
This fact is, I just glance it through from outside the car, I am not allowed to check further in details!!?? Can’t you guys believe it? Am I not supposed to check thoroughly on what I am paying for?? What else is hidden?? Well, I’m not sure….
Is it still worth for me to pay RM113,888.00 for a downgraded version???
Anyone who is going to get his/her 308THP or will be going get it, do check your car!!According to the sales man, the new batch of 308THP are confirmed have the above changes, or we call it ‘’downgraded”. If it is real, let’s file a complaint together!!!

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i think u’d better do some test drive. I was also faced with the same problem earlier this year.

Already got myself a peugeot THP in may…enough to say i am more than satisfied.

There might b a few minor drawbacks with regards of the after sale services,
on the whole, the car is really great…

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my choices are :-
honda civic 1.8
altis 1.8
caldina 2.0 na
Peugeot 308 turbo
volvo s40 (2nd hand)

my characters are:-
good safety with NACP test result
good handling
affordable maintenance
easy to get spare part
fuel economy

pls help me out

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major sevice would b around rm1k – rm2k…if im not mistaken..

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Thanks

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there’s also the issue of different service price from different service centres. Pls call those service centres before u send ur car….

I’ve sent mine to 2 different centres and each charged me different price.

weird huh?

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TRUE STORY
On 15-July-2010, I sent my wife car, for 20,000km routine services. Service advisor called me and said the front disc brake and front disc pads were actually worn out. To my surprise, a lady driver who is only travelling less then 20,000km can actually worn the BOTH the disc brake and disc pad at such a fast time! What surprise me further was actually the price of the spare parts. I was charged at RM490 for 1 set of front disc pad! For your information, I changed my disc pad on a Volvo T5 every 30,000 – 40,000km mileage travelled, and is only costing me RM380 and BMW E90 at around the same price too!

I called up and they said my wife car is 1 year and 2 mths old and the warranty for the rotor is only 1 yr. I made a official complaint, no respond! I wrote in to clic@naza.com.my no reply. I guess once i bought the car they do not entertain anymore… May be this is what they called “after sales service” (service meaning you pay bomb for your service)

Some advice for current Peugeot owner, if you find any minor smallest problem please let them know, make sure they have your problem log in the system. In the futurre if the parts faulty you will be able to argue over it. Don be like me, a FOOL!

FUTURE BUYER please make sure you know what is covered under the warranty and the spare parts cost before you get into a frustrated situation like me!

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any idea when will Nasim bring in the 6 speed 1.6 THP 308 and what will be the price range. Is it better than the current 4 speed in terms of overall performance and also consumption of petrol. TQ

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wonder if we could put film on the moonroof too…

How dark is ur film anyway? i understood that the windows n screens r a bit dark already…

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agree..I’ve canceled the Lancer and decided on 308T..waiting for the refund from eon automart…

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there was a slight drawback when cornering due to its weight n height i supposed but on the whole, an excellent performance.

could anybody give me any tips on car tint? i’ve heard stories that u can’t tint the windscreen as it’ll block the light sensor n decrease the sensitivity of the other sensors. Is this true?

Im planning to install a security film instead of normal tint.

Advice anyone?

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The next time you have opportunity to drive 308 or 407, try floor the pedal from standstill and observe the gearbox characteristic. I find it pretty unique!

Dylan
DKTUNING.com

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I am surprised but pleased to share my findings:

The 308 has sort of a DUAL STAGE torque converter which is activated in 2nd and 3rd gear. It is more prominent in 2nd gear than 3rd. When the gearbox engages the 2nd gear, the rev climbs to about 3,500rpm and maintains there for a short moment while the speed continue to rise. Then the rpm would drop slightly and a forward surge is felt when the 2nd stage clutch engages within the same 2nd gear.

I think this is a design embedded into the intelligent gearbox to let it perform as if it is a 6-speed gearbox.

The only thing under my expectation is the short gear ratio on its 4th gear. I would expect it to be taller inview of the dual-stage torque converter which already could close the gap of wide gear ratio.

Peugeot 407 140hp vvt engine has this similar feature, too!

Dylan
DKTUNING.com

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Ford is also offering new focus h/back n sedan at the same price range (rm110-120K). c/w electric seat n etc.

Choices r more nowadays. Is it worth buying???

p/s: Im not against it anyway as i felt that its a good car with great price tag.

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Perhaps you should also blog about after sales service in Malaysia…it's getting very common and I think it's being overlooked…we like your reviews….but after sales is sometimes a more important factor in making a decision of which car to buy.

I hope you see this comment and take action on it.

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