I agree Honda car is good in terms of look. Other than that, a car buyer must also pay close attention to service and warranty policy. I had shock of my life when I was told Honda cars must be serviced every 3 months or else the 3 years warranty will be void no matter you are using mineral or synthetic oil. Meaning to say, you have got to send your car for service every 3 months even though your car has traveled a short distance since the previous service.

For those who already bought a new Honda car, make sure that you get all the 3 free services promised done within 6 months no matter what your car mileage is or else it will be void.

Recently, I sent my car for the 3rd free service and was denied the privilege. My car at that time was only 8 months old, mileage at 10 100. The problem is that, I was unaware of this policy when I got the car. The sales person did not highlight this policy when delivering the car. To make things worse, it is not mentioned clearly in the service booklet. I called up to the Customer Relationship Department (CRD) but to no avail. They strictly hold on to their policy. They are not helpful at all. No leniency practiced. Customer is not given priority.

As I also own a Toyota, I can say that Toyota is way much better in the area of customer service. Customers are treated with care and concern. For Toyota, customers do not have to follow the service schedule strictly as long as they send their cars for service after the recommended distance. (10 000 Km for full synthetic oil and 5000 Km for mineral oil)

In summary, Toyota cars are cheaper to maintain even though Honda may claim that their charges per car service is lower. My next car would definitely be a TOYOTA, for sure. I regretted buying a Honda indeed. Think twice before buying a Honda!

Sincerely,

Malaysian

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If compare cost of maintenance between Toyota and Honda, they're about the same. About Nizam's comment on the injector cleaning service, i'm pretty sure it is NOT compulsory. But if you clean the injector in Honda SC you will able to maintain your engine warranty, but if your mileage has exceed 100,000 or warranty period, you may clean it outside. It's much more cheaper.

Now a day, car maker like Hyundai they said warranty you up to 5 yrs, but within these 5 yrs your car must be serviced by their authorized SC.

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nizam said,

July 30, 2009 @ 7:17 pm

now only looking forward for next car.. not a Honda anymore.!

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prado700 said,

July 31, 2009 @ 11:36 am

To, nizam

thanks for agreeing with me. HM really need to improve after sales service and attitude.

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thanks for agreeing with me. HM really need to improve after sales service and attitude.

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In reality, there is No such thing as Perfectionist. Even supercar isn't a perfectionist…

if you wanna be perfectionist, try improvise the honda service center first….

My auntie got fed up with their slow and bad service…

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I owned Honda Civic FD 2006.., and what can I say – it is TRUE that Honda Malaysia after sales service sucks BIG time! sent problem car to SC, SC refuse to entertain warranty claim.. SC only want to whack the maximum money they can charge you..! every 25k.. be prepared for an Injector cleaner service charges of 600++.. , if you refuse – they threatened you that – warranty will void..

huh…, never thought that owning a Honda will get this kind of After-sales service. Have to complaint all my way to the Honda Manager (email and call) then only can get some attention..

now only looking forward for next car.. not a Honda anymore.!

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i am not a toyota salesman. FYI, previously, drive a 2007 Camry 2.0 and sell it after 18 months due to underpower. Buy Honda 2.4 because of high horse power in its class. Honda very noisy if drive above 110K when use paddle shift to change gear. If I drive to JB, feel very tired probable due to suspension. Service Honda at 5 different locations around Jln Klang Lama and Puchong, really not happy with their services and atittude. Honda SC only like to change engine oil and hesitate to entertain to others problems.

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No more Honda for me. my wife wants to buy Honda CRV, I said "NO" and want to buy used Harrier or Estima instead. any suggestion will be appreciated.

White Jack said,

July 29, 2009 @ 7:01 pm

So bad ah Honda aftersales ? Their 3S centers quite big size with full support. Nice environment inside too.

Now you changed to what car ?

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your City is actually horrible …superlight lifeless steering …uncomfortable seats ( esp rear ) , Audiosystem hopeless … suspension bouncy ,

Nicethings – only space and smooth CVT ….after 5 yrs ….verdict : horrible car

Just traded in for red Peugeot 308Turbo !

Conclusion ; Dont buy toyota Honda sedan < 100k …they'all rubbish by COntinental car standard …might as well buy p1 cars and safe the money to buy COnti later ..

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on 2008 i bought a hilux and went to the cheras service center and the people are friendly and greeted me well even though i just drive a truck. And everything is well organized, the showroom has coffee, wifi, and magazines whilst honda don't have waiting room for customers!

true fact! i'm no toyota salesman or fanboy..

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I noticed to Honda cars has smoother feelings and better interior than Toyota's cars but I'm a fan of those 2 brands.

Regarding Honda service here it's ok, it's depend on which service centre you go to some service centre have better service and technical know how. I talked to Honda mechanics here and they said with Toyota cars it's more durable and easy to fix and maintain compare to Honda's, since Honda's machine is more complex than Toyota's.

Regarding the performance of this Accord 2.0 SOHC I-Vtec please go this site for further information, it's really interesting assesment by the writer.

Cheers

http://asia.vtec.net/hardcore/8GAccord20/index.ht…

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I just dun understand howcome some of u have a bad experience with honda SC and its product. For the past 10 years these H creatures has only cost me on wear and tear problem. wondering whether this parodo700 is just another toyota salesman…….

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Now you changed to what car ?

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prado700 said,

July 29, 2009 @ 4:07 pm

I just sold my one year old HONDA 2.4 due to poor after sales service.

Believe it or not, HM manually adjust my HID light and damaged it.

My hydrophollic side mirror will get condensed during raining day.

HM just washed the side mirror and don’t want to replace it.

Regarding my HID problem, HM only replaced it after many, many letters of complaints.

Quite unhappy with HM service.

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i already feel it service at segambut when my mpv breakdown.WORST/HORIBBLE/UNBELIEVE….

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Believe it or not, HM manually adjust my HID light and damaged it.

My hydrophollic side mirror will get condensed during raining day.

HM just washed the side mirror and don't want to replace it.

Regarding my HID problem, HM only replaced it after many, many letters of complaints.

Quite unhappy with HM service.

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toyota car, UMW doing service 5*****

nisan car, TC doing service 5*****

honda car, who service?

proton car, EON doing service 2**

Mitsubishi car, EON doing service. no star, worse!!!

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