Comments on: Isuzu comes out tops in J.D. Power Asia Pacific 2009 Malaysia Sales Satisfaction Index Study Results http://paultan.org/2009/08/28/isuzu-comes-out-tops-in-j-d-power-asia-pacific-2009-malaysia-sales-satisfaction-index-study-results/ Paul Tan on the Automotive Industry Sun, 27 May 2012 08:27:40 +0000 hourly 1 http://wordpress.org/?v=3.3.2 By: Sulaiman http://paultan.org/2009/08/28/isuzu-comes-out-tops-in-j-d-power-asia-pacific-2009-malaysia-sales-satisfaction-index-study-results/#comment-280526 Sulaiman Tue, 08 Dec 2009 00:32:43 +0000 http://paultan.org/?p=16196#comment-280526 Malaysian car Seller need Big Time Surgery>>> Spoofed>> The Engine Sold in Malaysia are 4 years backward, How come>> Malaysia Boleh??? Hahahaha Malaysian car Seller need Big Time Surgery>>> Spoofed>> The Engine Sold in Malaysia are 4 years backward, How come>> Malaysia Boleh??? Hahahaha

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]]> By: nizam http://paultan.org/2009/08/28/isuzu-comes-out-tops-in-j-d-power-asia-pacific-2009-malaysia-sales-satisfaction-index-study-results/#comment-258685 nizam Thu, 03 Sep 2009 15:05:49 +0000 http://paultan.org/?p=16196#comment-258685 Hi, There's a new poll by new Honda Civic owner - which shows almost 78% of Honda customer were unhappy with the Honda Service Center. You can read the post and the view poll result (still ongoing - for Honda Civic owner, you can register in the forum and vote in your satisfaction level) I myself wonder, how Honda can get no.4 spot with the level of service quality given by their SC. quote 1 of the user : If you discover or prove the problem area, SC automated answer is : Its normal. All honda car like this. You have to bear with it. Hopefully Paul Tan can give some coverage to this issue. Honda Malaysia hardly listen to their customers. Hi,

There's a new poll by new Honda Civic owner – which shows almost 78% of Honda customer were unhappy with the Honda Service Center.

You can read the post and the view poll result (still ongoing – for Honda Civic owner, you can register in the forum and vote in your satisfaction level)

I myself wonder, how Honda can get no.4 spot with the level of service quality given by their SC.

quote 1 of the user : If you discover or prove the problem area, SC automated answer is : Its normal. All honda car like this. You have to bear with it.

Hopefully Paul Tan can give some coverage to this issue. Honda Malaysia hardly listen to their customers.

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]]> By: NA http://paultan.org/2009/08/28/isuzu-comes-out-tops-in-j-d-power-asia-pacific-2009-malaysia-sales-satisfaction-index-study-results/#comment-258259 NA Tue, 01 Sep 2009 22:10:28 +0000 http://paultan.org/?p=16196#comment-258259 sell less have less complaint? Total respondents to this test were unknown. Not realistic statistic. sell less have less complaint? Total respondents to this test were unknown. Not realistic statistic.

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]]> By: azrai http://paultan.org/2009/08/28/isuzu-comes-out-tops-in-j-d-power-asia-pacific-2009-malaysia-sales-satisfaction-index-study-results/#comment-258020 azrai Tue, 01 Sep 2009 07:55:42 +0000 http://paultan.org/?p=16196#comment-258020 Hahaha..P2 is under average? Hahaha..P2 is under average?

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]]> By: Budak Pandai http://paultan.org/2009/08/28/isuzu-comes-out-tops-in-j-d-power-asia-pacific-2009-malaysia-sales-satisfaction-index-study-results/#comment-257924 Budak Pandai Mon, 31 Aug 2009 22:30:59 +0000 http://paultan.org/?p=16196#comment-257924 those top 6 car maker just make small volume sales,of course they can entertain customer which paid extra vanganza RM for their car :) it is a surprise if those 6 car makers below average ps: merdeka! those top 6 car maker just make small volume sales,of course they can entertain customer which paid extra vanganza RM for their car :) it is a surprise if those 6 car makers below average

ps: merdeka!

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]]> By: Leo Lim http://paultan.org/2009/08/28/isuzu-comes-out-tops-in-j-d-power-asia-pacific-2009-malaysia-sales-satisfaction-index-study-results/#comment-257823 Leo Lim Mon, 31 Aug 2009 16:07:37 +0000 http://paultan.org/?p=16196#comment-257823 What u pay is what u get, =D What u pay is what u get, =D

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]]> By: Jimmy Ng http://paultan.org/2009/08/28/isuzu-comes-out-tops-in-j-d-power-asia-pacific-2009-malaysia-sales-satisfaction-index-study-results/#comment-257770 Jimmy Ng Sun, 30 Aug 2009 17:21:09 +0000 http://paultan.org/?p=16196#comment-257770 You mean you are actually surprised ??? You mean you are actually surprised ???

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]]> By: jamsbong http://paultan.org/2009/08/28/isuzu-comes-out-tops-in-j-d-power-asia-pacific-2009-malaysia-sales-satisfaction-index-study-results/#comment-257712 jamsbong Sat, 29 Aug 2009 21:39:40 +0000 http://paultan.org/?p=16196#comment-257712 hehe... This is humourous! The Msian Brands Proton, Naza and Perodua are ALL below average. hehe… This is humourous! The Msian Brands Proton, Naza and Perodua are ALL below average.

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]]> By: mystvearn http://paultan.org/2009/08/28/isuzu-comes-out-tops-in-j-d-power-asia-pacific-2009-malaysia-sales-satisfaction-index-study-results/#comment-257691 mystvearn Sat, 29 Aug 2009 19:11:24 +0000 http://paultan.org/?p=16196#comment-257691 Naza has good service...if you buy a Ferrari :P and not their Naza Brand Naza has good service…if you buy a Ferrari :P and not their Naza Brand

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]]> By: Black Dog http://paultan.org/2009/08/28/isuzu-comes-out-tops-in-j-d-power-asia-pacific-2009-malaysia-sales-satisfaction-index-study-results/#comment-257676 Black Dog Sat, 29 Aug 2009 14:23:51 +0000 http://paultan.org/?p=16196#comment-257676 Should bash Naza lah! Stuck-up AP king! Should bash Naza lah!

Stuck-up AP king!

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]]> By: fauzi http://paultan.org/2009/08/28/isuzu-comes-out-tops-in-j-d-power-asia-pacific-2009-malaysia-sales-satisfaction-index-study-results/#comment-257668 fauzi Sat, 29 Aug 2009 12:46:40 +0000 http://paultan.org/?p=16196#comment-257668 KitKat said, August 28, 2009 @ 9:32 pm I’m wondering where are the p1/p2 bashers. ................................................................................................................ Now is Ramadhan, cannot bash others.kurang pahala. KitKat said,

August 28, 2009 @ 9:32 pm

I’m wondering where are the p1/p2 bashers.

………………………………………………………………………………………………….

Now is Ramadhan, cannot bash others.kurang pahala.

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]]> By: Budak IRB said http://paultan.org/2009/08/28/isuzu-comes-out-tops-in-j-d-power-asia-pacific-2009-malaysia-sales-satisfaction-index-study-results/#comment-257653 Budak IRB said Sat, 29 Aug 2009 10:38:46 +0000 http://paultan.org/?p=16196#comment-257653 to me the survey not mean anything because our level of education. The survey also should to include education level as benchmark due because I believe for renowned brand like toyota and honda have the high educated person compare to local manufacturing...and of course their thinking so different... That way when people who qualifications just PMR and SPM can't give accurate data when survey did and one more either emotional took as tool for decision or intelectual side ...That IS...... to me the survey not mean anything because our level of education.

The survey also should to include education level as benchmark due

because I believe for renowned brand like toyota and honda have the high educated person compare to local manufacturing…and of course their thinking so different…

That way when people who qualifications just PMR and SPM can't give accurate data when survey did and one more either emotional took as tool for decision or intelectual side …That IS……

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]]> By: ezra http://paultan.org/2009/08/28/isuzu-comes-out-tops-in-j-d-power-asia-pacific-2009-malaysia-sales-satisfaction-index-study-results/#comment-257650 ezra Sat, 29 Aug 2009 10:25:17 +0000 http://paultan.org/?p=16196#comment-257650 Quick question: Is the graph linear? Quick question: Is the graph linear?

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]]> By: willpower http://paultan.org/2009/08/28/isuzu-comes-out-tops-in-j-d-power-asia-pacific-2009-malaysia-sales-satisfaction-index-study-results/#comment-257621 willpower Fri, 28 Aug 2009 23:43:51 +0000 http://paultan.org/?p=16196#comment-257621 agreed. P2 salesperson more arrogant. the same goes to Dugong Car sales person. Maybe can highlight is smartwheels. agreed. P2 salesperson more arrogant. the same goes to Dugong Car sales person. Maybe can highlight is smartwheels.

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]]> By: painsama http://paultan.org/2009/08/28/isuzu-comes-out-tops-in-j-d-power-asia-pacific-2009-malaysia-sales-satisfaction-index-study-results/#comment-257616 painsama Fri, 28 Aug 2009 22:24:09 +0000 http://paultan.org/?p=16196#comment-257616 For me I had better experience in P1 showroom than P2. That should account for "salesperson; deal and sales initiation" part. For me I had better experience in P1 showroom than P2. That should account for "salesperson; deal and sales initiation" part.

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]]> By: izaman http://paultan.org/2009/08/28/isuzu-comes-out-tops-in-j-d-power-asia-pacific-2009-malaysia-sales-satisfaction-index-study-results/#comment-257611 izaman Fri, 28 Aug 2009 21:48:54 +0000 http://paultan.org/?p=16196#comment-257611 how bout conti brands? how bout conti brands?

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]]> By: KitKat http://paultan.org/2009/08/28/isuzu-comes-out-tops-in-j-d-power-asia-pacific-2009-malaysia-sales-satisfaction-index-study-results/#comment-257609 KitKat Fri, 28 Aug 2009 21:32:43 +0000 http://paultan.org/?p=16196#comment-257609 I'm wondering where are the p1/p2 bashers. I'm wondering where are the p1/p2 bashers.

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]]> By: Harris Iskandar Taib http://paultan.org/2009/08/28/isuzu-comes-out-tops-in-j-d-power-asia-pacific-2009-malaysia-sales-satisfaction-index-study-results/#comment-257606 Harris Iskandar Taib Fri, 28 Aug 2009 21:15:57 +0000 http://paultan.org/?p=16196#comment-257606 three top selling national brands find themselves rated below average. how ironic and sad is that. three top selling national brands find themselves rated below average.

how ironic and sad is that.

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]]> By: Paul Tan http://paultan.org/2009/08/28/isuzu-comes-out-tops-in-j-d-power-asia-pacific-2009-malaysia-sales-satisfaction-index-study-results/#comment-257594 Paul Tan Fri, 28 Aug 2009 18:35:45 +0000 http://paultan.org/?p=16196#comment-257594 So sorry, fixed. Lee Callan: My blog is younger than 7 years old ;) So sorry, fixed.

Lee Callan: My blog is younger than 7 years old ;)

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]]> By: seat-belt http://paultan.org/2009/08/28/isuzu-comes-out-tops-in-j-d-power-asia-pacific-2009-malaysia-sales-satisfaction-index-study-results/#comment-257593 seat-belt Fri, 28 Aug 2009 18:33:49 +0000 http://paultan.org/?p=16196#comment-257593 wtf....p2 is higher than p1...ni rasuah ni...hehehe...just kidding... wtf….p2 is higher than p1…ni rasuah ni…hehehe…just kidding…

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]]> By: rally_fan http://paultan.org/2009/08/28/isuzu-comes-out-tops-in-j-d-power-asia-pacific-2009-malaysia-sales-satisfaction-index-study-results/#comment-257592 rally_fan Fri, 28 Aug 2009 18:21:54 +0000 http://paultan.org/?p=16196#comment-257592 paul, typo? 16 and 16? "however they still trail the non-national brand average by 16 points. This gap is closer compared to 2008 though, where it was a 16 point difference." paul, typo? 16 and 16?

"however they still trail the non-national brand average by 16 points. This gap is closer compared to 2008 though, where it was a 16 point difference."

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]]> By: Lee Callan http://paultan.org/2009/08/28/isuzu-comes-out-tops-in-j-d-power-asia-pacific-2009-malaysia-sales-satisfaction-index-study-results/#comment-257591 Lee Callan Fri, 28 Aug 2009 18:18:36 +0000 http://paultan.org/?p=16196#comment-257591 Paul, you said this is the 7th installment. Can I know where are the earlier installments. I think I missed them on your blog. :-) Paul, you said this is the 7th installment. Can I know where are the earlier installments. I think I missed them on your blog. :-)

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