i calculated.. dec2010 i got about 22 transaction missing.. nov2010 9 missing.. zzz

i used tng 4 times every working day plus those weekends.. 80 times is easily for me to hit in a month…

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If you dont like 20% then get PLUSMiles 5%

Have been using the 20% rebate thing since Feb 2010. Every month i can get RM35 to RM40 back. Good for me. Not sales but have to go thru 5 tolls daily to work previously. Now cut back to 3-4 tolls daily depending on traffic; also to save money. This is the best. I don’t bother to collect the rebate every month so less anxiety keeping track of the transaction.

One can always get PlusMiles. But at 5% you are better off using this if you are distant traveler/worker.

Hope they keep both systems so everyone can find the best fit and be happy

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At November, i try to get the rebate for October, the counter say i didint reach 80 transaction

I gone online to check my transaction, so many transactions missing!!!!!

i ask the careline, their explanation to me was “Transaction not captured properly because i register online on mid October”

then i ask, “then why Novermber’s transaction also missing?”, and the careline replied, “because not yet update”

then i asked again: “why 13 November transaction updated but 12 November not updated??!!” and the reply i got was “because we got different service provider”

BS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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as a Touch & Go subscriber we should be given discounts on tolls, parkings and what nots. we shouldn’t be penalized and have to pay more like the zing card auto reload rm2 and parking, we have to pay 10% more – for 10 times x 10% will become 100%.

this is a long term affair and we have to pay more and more eventho they have collected our $ in advance. this is injustice.

please look into all these and treat your loyal customers well not penalize them for using your service. it should be a win-win situation, not only advantages to your establishment.

regards and thank you

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"System is currently under maintenance. System will be available 3rd November 2009 at 6PM.

We apologize for any inconvenience."

Tried again about 5 mins ago, the message is still there, talk about efficiency

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Also, another +plus point is i can accumulate the rebates for up to 6 months. It makes sense for me as i dont have to queue up the never-ending reload lane at toll plazas. At least now, every 6 months, i have to force myself to redeem the rebates.

here's what the Careline wrote to me:

"Dear Sir/Madam,

Thank you for your feedback.

At times, the rebate portal may experience delay in reflecting the latest updated no. of toll transactions and rebate value due to delay in uploading of toll transaction data. However, you will still able to redeem the rebate value for the affected transactions in the following month once the transactions are updated in the web portal. The rebate value can be redeemed within 6 months from the transaction date.

Rebate amount earn for the previous month (e.g. Sept-09) will be generated at the beginning of the following month (i.e. Oct-09). For data that is still not uploaded by the time the rebate amount earn is generated, the remaining amount will be credited into the subsequent month when a new rebate amount earn will be generated again.

Yours faithfully,

[name removed]

Touch 'n Go Careline"

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i think some concessionaires update our tolls not so soon…like my case, my DUKE payment always go up fast…but NKVE take a long time to appear…but they did appear eventually…

maybe thats why they suggest us to claim on 5th the following month, not 1st…to give some leeway time i guess…

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Should knock the head of whoever who made these kinds of decisions. Decisions that makes us flare up instead of cooling us down.

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i just registered n logged on to the see the qualified transactions for the 20% rebate. Here's what i found:

1) On each Saturday, i will pass thru 4 LDP tolls (to and fro). In the page, ALL LDP toll transactions are not listed! Are they not qualified? I damn sure not because LDP highway is one of the participating highway in this scheme!

2) The page listing is 7 days late. As of now, i can only see transactions up to 7 Sept! Not sure when is the starting date (in the listing) because the page can't be loaded now!?!?!!

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Anyways, all this while i thought it's free. Haha. Silly me. Should've known =P

Thanks for the info!

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It's tied to your Maybank credit card, therefore enables automatic RM100 reload once your balance dropped below RM50.

The automatic reload can be done at normal TNG lanes also (not necessarily the Tambah Nilai lanes only…)

Therefore no need to worry about topping up anymore. Provided your credit card belum sampai limit lah jugak kan.

Boleh potong automatik, boleh topup automatik.

Rebate pun obviously boleh automatik patutnye =P

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Utterly Crap!!!!

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so…imagine if everybody claiming their rebate….

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the 80 times rebate is flawed and stupid… it should be based on amount, not 'times'.

Great…. u have an system tat automatically deducts money in the card and have no ways make the rebate done automatically…

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Imagine the distance you will be driving using the TnG card 80 times a month.

Even companies won't encourage their dispatch/drivers/tranports/employees to utilize the toll roads in such frequency to qualify for the rebate.

Hopefully the print media will pick this issue up, investigate further on it and put it in the newspaper.

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