vw parts hub

Volkswagen Group Malaysia has announced the next step towards enhancing its after-sales service in the country with the establishment of a new parts hub in Shah Alam. The installation serves as an extension of Volkswagen‘s Parts Centre in Singapore, which has been managing daily orders and deliveries of VW spare parts in the region since July 2014.

This should be good news to Volkswagen owners in the country, as it should mean a shorter waiting period for replacement parts. The 10,000 sq ft storage centre here will receive parts from the Singapore centre and also from the Volkswagen plant in Kassel, Germany.

For an efficient delivery turnaround time, the Shah Alam parts hub will work hand-in-hand with its counterpart in Singapore to process order submissions twice-a-day. Distribution of parts like market focus inventory, campaign and high demand parts will be dispatched twice-daily to dealerships nationwide from either Singapore or Shah Alam.

“With the establishment of this seamless integration between dealerships and the parts hub, we have significantly reduced the waiting period,” said Volkswagen Malaysia MD Armin Keller in a statement. The introduction of the parts hub follows on the opening of the first Volkswagen Technical Service Centre in Malaysia back in April.