In an attempt to improve its aftersales benefits, Audi Malaysia is now offering its new Audi Care package to customers whose vehicles are still within the warranty period. Aside from providing roadside assistance services and a dedicated customer care line, Audi Care also includes a variety of other benefits to assist you during unintended events.
Included in Audi Care is Audi Roadside Assistance, which is available 24/7, and can be reached by dialing 1800-22-AUDI (2834). In the event of a breakdown, Audi will provide complimentary towing up to 600 km to the nearest authorised Audi dealership or service facility. Should an accident occur, a 24-hour towing service is available to Audi owners too.
Other benefits under Audi Roadside Assistance include on-site repairs such as jump start service, flat tyre change, emergency fuel service and lock-out service. Additional benefits cover any trip interruptions in the event your Audi is disabled due to a mechanical breakdown that happens over 100 km away from your residence address.
The coverage includes reimbursement for accommodation and alternative transportation. For the former, customers can claim up to RM300 per person/night up to a maximum of two nights. This is claimable for up to three passengers in the vehicle, three times a year. The latter, meanwhile, allows you to rent a car costing up to RM300 per day up to a maximum of two days. This is claimable up to three times a year. Taxi claims up to RM60 per trip are also covered.
Additionally, customers who travel to neighbouring countries – Singapore and Thailand – will be glad to know that Audi Care will have their backs should any unwanted incidents occur. For instance, if the registered driver is deemed unfit to operate the vehicle due to an injury or illness, a designated driver can be mobilised to the location in Singapore or Thailand to return the vehicle to the residence address in Malaysia.
Customers can also claim up to RM100 of storage charges (parking, etc.) if broken-down vehicles are stranded from entering back into Malaysia due to the closure of country borders. Once the necessary repairs are done, a vehicle can be delivered back to the customer if the breakdown occurs more than 100 km from the residential address in Malaysia, and if repairs take more than 48 hours.
Audi vehicles that are no longer covered under Audi manufacturer’s warranty may subscribe to the Audi Roadside Assistance programme for RM120 (inclusive of 6% GST) per annum. As a side note, out-of-warranty Audi vehicles are still eligible for towing services.
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recond audi can enjoy audi care or not?
yes. Audi will send u ambulans
Audi is just another name for VW. The whole car is practically a VW in disguise. So, expect the Audi to breakdown non stop like the VW.
Better you don’t trust Audi cause in the VW scandal, Audi is also known as a big liar and big cheat. the cheat device was invented by Audi
Wow. Cheer up dude. Your negative thinking on everything is not healthy.
Bashing is all about being negative. Havent u seen this in Sarawak lately? And see what happened?
Look in the mirror, john. You are no different
Yes. And what I see is a troll that trolls other trolls. Got a problem?
Bro…what’s with the super negativity….they just offered something great with almost no cost. What’s wrong with that. Or is it u can’t afford to buy them is it? I’m sure a Lambo or a Porsche is just another VW or a Lotus is just another proton. Also almost none of the Audi models sold here were effected by the diesel gate issue….get it diesel gate….not petrol gate. Don’t think most who buy those cars whether an Audi, bmw or merc cares about fuel efficiency too much. Especially in Msia when u are buying it at the price of a Porsche sold in the west. Given the choice they will go for performance vs fuel efficiency or a lower emissions level. What’s next bro….don’t buy mazda’s? What about not driving at all due to the air bag issues across all brands.
Agreed..you cant trust audi care. I experienced a very poor service from audi care. My New a3 comes with 4 years warranty, unfortunately the warranty is not as expected. I logged a complaint regarding my roof handle problem and waited for more than 1 month for them to reply and finally they replied that the item is not in the warranty list. I did request for the list (items that are not under warranty) as I was not briefed either during purchase or delivery of the car. until now no response from audi. i feel cheated. audi is only premium on brand but not honesty to its customers.
This is basically VW’s Mobility Guarantee… is it not?
The name Audi Care reminds me of Apple Care
This is excellent and all, but Audi MY still has a ton of catching up to do with Mercedes-Benz/ MBM and BMW/ SDAB. Audi MY’s sales for Q1 2016 was just a puny 281 units, compared to MBM’s massive 2,677 figure and SDAB’s respectable 1,813 units. Why ? How is it that Audi recently surpassed both BMW and Mercedes sales in certain countries, and yet they are barely relevant here ? It’s surely not the cars, nor is it public perception… the short answer is that Audi has no local assembly/ CKD operations.
If I’m not mistaken, they have an Indonesian plant… but it’s only operating at the basic SKD level with low local content, meaning it hasn’t met the minimum ASEAN CEPT threshold necessary for regional exports.
There’s no way Audi MY can compete with MBM’s and now SDAB’s reduced prices. I don’t blame anyone, it’s just how it is, and to fix the problem now, Audi will have to invest in a proper ASEAN production hub… naturally, we would want them to invest here. It will depend on how well Euromobil/ DRB-HICOM and Auto Dunia/ Tan Chong Motor can best entice and accommodate Audi… seeing that DRB-HICOM already has the Mercedes franchise, I doubt they’d want another competing luxury marque… so the decision is up to Tan Chong.
In the past, some Audis were assembled at Tan Chong’s Segambut plant… unfortunately, Audi’s cars weren’t as… err… established back then… so Mercedes (Cycle & Carriage) continued to dominate our local luxury car market… now though, things have changed, so maybe Tan Chong should try their luck again.
Alternatively, Global Audi could make their choice… whether they’d want to base in Malaysia, Thailand or Indonesia… it’s up to them. Until Audi offers ASEAN CKD models, their Malaysian sales will not improve significantly.
The correct brand, the correct vehicle and the correct aftersales.
Did I say Audi has to be cheaper than Mercedes/BMW?
I don’t think TCM’s manufacturing standards are qualified to assemble Audis.
Audi claimed most reliable brand in 2016, with this Audi care n u hv plenty of money, no worry to buy Audi
this is interesting and I hope people who use the Audo care vehicles treat it the way it is.
I saw one Audi Q5 which was an Audi Care line car with all the decals and colours in Publika last weekend and driver was very sporty guy with his wife and many kids in the car . is this how they use the service vehicles?????
Yesterday evening I had a bad experience with Audi Care. It took almost 3 hours waiting to have my car toll from Taipan/USJ to Audi Glenmarie. The tow truck operator did not bring along a jump start power pack battery to start up my car in order to release the electrical hand brake because my car battery was low. As a result,I have to wait again for the auto assist technician from Glenmarie to start up my car & release the handbrake so that my car can be driven up the tow truck. My impression of those assigned for the job from Audi Care Centre are totally incompetent.They do not seem to know what they are supposed to bring along to get the job done efficiently instead of having the customer stranded & having to wait for such a long time for such a simple job (low battery problem).