Perodua is extending the operation hours of selected service centres and body and paint (B&P) hubs in a pilot project. For now, it involves 16 service centres and three B&P hubs nationwide, and the hours are 8am to 9pm in Peninsular Malaysia and 7.45am to 8.45pm in East Malaysia, every day except Sundays.
“We know that many of our valued customers’ vehicles are overdue for servicing as our nationwide operations were shut for two months due to the movement control order. We are therefore extending the operation hours of selected service centres and B&P hubs to meet the high demand and continue giving our valued customers total peace of mind,” said said Perodua president and CEO Datuk Zainal Abidin Ahmad.
“This initiative should ease pent-up demand for Perodua servicing in major regions. We will monitor and evaluate the effectiveness of this pilot project continually; for now, it will run until further notice,” he added.
Customers looking to service their vehicles are required to secure an appointment slot from the preferred service centre – walk-ins will not be accepted. Other new normal SOPs visitors must adhere to are temperature checks, registration of details and social distancing. Hand sanitisers are placed at key locations, while the outlets themselves are sanitised regularly.
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No point. We still won’t entertain customer complaints.
I hope Proton can learn more from Game-Changing Perodua. Perodua prioritise their customers, this is why Perodua is willing to extend their SC time even during such dangerous pandemic.
Proton got plenty of SCs to service all their customers so they don’t have to open until so late.
Kesian those Perodua service guys, have to eat late dinners, go back home late, cannot see their children, cannot have family time, all been sacrificed because Perodua kedekut don’t want to open more SCs.
Proton are caring their staff with more reasonable working hours and customers don’t need to worry going to isolated SCs during nite. If you coming back from Perodua SCs at 9.00pm, you might get robbed and risked losing your car. That is the worst Perodua could treat their customers! How sick are they to think this stupid idea!
Perodua penipu scammer. Gomen gives us 10% Sales tax rebate but Perodua gasap 6%. Perodua was supposed to be our National Carmaker but they untung 6% from the rakyat. How can they do this to us? Better to pull back their national car status and force them to pay all the tax deductions and incentives they enjoyed as National Carmaker.
Perodua better close shop la, lousy cars and services
Syukur x100000. Abang abang now can send their car for simple service even after office hours….