Volvo Car Malaysia (VCM) has named Charles Frump as its new managing director. He replaces Nalin Jain, who served as VCM MD from 2019 to 2020. Prior to this, Frump was the MD of Volvo Car India, having been in the post from 2017 until his present appointment.
Frump’s association with Volvo Cars dates back to 2009, where he worked as the director of marketing at Volvo Car Japan. He has more than two decades of automotive experience in different markets and dynamics across Asia, the US and Europe, and has also held global, regional, and local roles in the areas of marketing, sales, customer service and network management.
“I am excited to embark on a new chapter of my journey with Volvo in a new market. I see Malaysia as a crossroad of the places I have been in the past, and I look forward to working closely with the local team, individual by individual, to build our strengths,” he said.
Frump will continue Jain’s responsibilities in overseeing the company’s overall operations and driving Volvo’s electrification vision in Malaysia. The company became the first automotive brand in the country to have a complete PHEV line-up in its model range, with the introduction of the XC40 Recharge T5 R-Design in February completing that transition.
Looking to sell your car? Sell it with Carro.
Your fleet offering is good. But here’s some advice.
1) Streamline your manufacturing process. If it’s any indication, the demand for Volvo car will ramp up. I doubt the Malaysia plant is ready for the influx.
2) It boggles me that the booking made at Volvo dealer has no bearings on what car you build. Often times, we have to make do with car color/interior of the different kind than our preference, because somehow, the plant just randomly decide what to build. If we are going to buy a new car, it had to be to your customer preference. Please streamline your car manufacturing process to be in lined with the demand from customer.
3) If there’s on thing I learn from booking a Volvo car during the pandemic is that a lot of your dealer network, basically are still working with pens and papers. They essentially cannot work from a home environment and nothing gets done. So your dealer network is essentially shut down. In this digitized era, this is very concerning. Update your process and flow so that if could still function in another pandemic.
JSD7227 XC60 T6 issue.
Hello Mr Charles Frump & Mr Gao Feng,
Good day to both of you. I am sorry to trouble you as i have no choice but to seek for your attention and advise on the incidents and un professional services & treatment i get from your company. you may check with your staff of which i have wrote for assistance but failed.
Syah
Customer Service | Malaysia
1800-88-1728
[email protected]
Extract the email messages for your easy ref.
Hello To the top management of VOLVO Service 11th November Update. Please see below in RED
Above vehicle refers . I have these signage since Oct 2021. After diagnosed by your appointed service center Pekin Auto was told Turbo unit faulty. Ordered and part arrived July 2022, but after all the dismantling and fixed up, Pekin Auto technician told that was not Turbo unit fault but Compressor outlet. Order placed and in mid Oct the dismantling and fixing work take place. But now Technicians said NOT compressor out fault , it was supercharger faulty. So Few days later the supercharger arrived and fixed up. Few days later the sign came back. Thus the car send back again to Pekin Auto.on 1st November 2022 for troubleshooting. This time they claimed it was compressor outlet unit not functioning fully thus new compressor outlet was fixed up. 2nd November I took and pay the charges as bill. Today 6th November the sign appeared again .
Now I am writing to VOLVO for assistance and justice as a consumer.
7th November 2022 JSD7227 VOLVO XC60 T6 was send back to Pekin Auto for diagnosis on WHY the CHECK ENGINE sign appear again despite The Super charger & Compressor Outlet was changed as per Pekin Auto diagnose recommendation.
Within half hour Pekin Auto said after their diagnosis, this time it was the catalytic conventer and Lambda Sond Front sensor which caused this .QUoted RM7,622.30 With the past one year experiences as stated above, i have doubts with Pekin Auto Technical competency level and suspected they could have make the wrong diagnosis and change the wrong parts as recorded in the last few encounters. Thus I talked to Mr Tai of Pekin AUto i would like to meet up with VOLVO Technical support personnally to clarify the above incidents and really understand and to certain extend post mortem may be needed. I have paid for the Super Charger unit as recommended by Pekin Auto Technicians and the dented part i can’t have it back. I see no reason why a paid part or components customer cannot have it back? Pekin told me was Volvo Policy???Despite my close follow up with Mr Tai of Pekin Auto to have the appointment fixed with VOLVO Technical man, on Thursday, 10th November, Tai what’s app myself buy telling they have share my previous supercharger part condition with volvo via video over the conference meeting and concluded that it was clutch mechanical fault and clutch was worn out. and Tai requested for my vehicle to be back to their workshop for 2 days and VCM will only conduct on line discussion with Pekin and guide them on further diagnostic processes.
VCM
Please read through my case carefully, if you are in my position, you went 5 times to VOLVO, VOLVO give you 5 quote and asked to be change, what would you think?
Secondly from the chronology of the one years you can see that despite their recommendation, the issue does not solved .
I would like to have a fair answer to my case above.
I hope to hear from Volvo senior manager who is in position to talk to me.
I can be reached at 019-7709395
Thank you