You may have read reports of motorists being charged RM4.09 per litre of RON 95, or RM4.65 per litre in the case of RON 97 at various Shell fuel stations on social media today. Fuel prices being as hot a topic as it is in Malaysia, the cases naturally went viral within hours of the incidents.

The prices above are much higher than what they should be – RM2.08 per litre for RON 95, RM2.36 per litre for RON 97 – so it came as a massive shock to the affected motorists.

According to Shell Malaysia, some 160 transactions were affected by the inaccurate price update between 12.01am to 1.30am on May 18. The company rectified the issue immediately after it was discovered, and has urged those who refuelled over the period to check their receipts, and to go back to the same station for reimbursement of the price difference.

Refer to Shell Malaysia’s official statement on the matter in full below:

We discovered an issue with our price update last night, and this has been rectified immediately. Unfortunately, some 160 transactions that took place between 12.01am and 1.30am on May 18, 2017 were affected. If you have filled up at any of our stations during that time period, please kindly check your receipt, and do bring it back to the station where you made the purchase for reimbursement of the difference.

For your reference, the correct price for the period of May 18-24, 2017 are as follows:

Shell FuelSave 95: RM2.08/litre
Shell V-Power 97: RM2.36/litre
Shell V-Power Racing: RM3.06/litre
Shell FuelSave Diesel (Euro2M): RM1.99/litre
Shell FuelSave Diesel (Euro5): RM2.09/litre

We apologise for the inconvenience caused, and thank you for your loyalty and support. Should you have further enquiries related to this matter, please contact our Customer Service Centre at 1300 88 1808.

So dear readers, do make it a habit to check the prices before refuelling. When in doubt, you can always refer to paultan.org for the latest Malaysian fuel prices.