Honda Malaysia today held a groundbreaking ceremony at the construction site of its new RM50 million warehouse, which is expected to be operational by the second quarter of 2012. Sitting on 12.4 acres of land in Bukit Jelutong, Shah Alam, this 28,000 sq ft warehouse will be built over three phases and will store parts for after-sales.
“The Malaysian market has been very supportive of Honda and the opening of this new warehouse is in line with the continuous growth of the market in Malaysia. In the last three years, our sales volume has grown by approximately 12,000 units with a 1.4% increase in market share. Opening a new warehouse at a strategic location is a natural course of action as we constantly seek for ways to reduce cost and increase efficiency,” said Honda Malaysia MD and CEO Yoichiro Ueno.
Ueno added that the location was selected as it met the key criteria of a maximum of 30 minutes distance by truck to all major highways in Klang Valley. With this, Honda Malaysia will be able to shorten the delivery process of spare parts to its dealers. Over 60% of deliveries are to the Klang Valley area.
The warehouse is designed to maximise natural light and keep electricity costs to a minimum. Besides this, a Jack Roof will also be integrated into the design to help release hot air and improve ventilation.
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AI-generated Summary ✨
The comments expressed widespread dissatisfaction among Honda owners regarding the company's poor customer service, quality issues, and perceived lack of concern from Honda Malaysia and its management. Many owners are frustrated with recurring mechanical problems, bad build quality, slow response to complaints, and dealer incompetence. Several commenters mentioned unsuccessful attempts to escalate issues directly to Honda headquarters or through official channels, emphasizing their disappointment. Some have lost trust in Honda products and are considering switching to other brands like Toyota or Hyundai. The sentiments highlight a general feeling that Honda Malaysia’s focus on building infrastructure, such as the new warehouse, is overshadowed by ongoing product and service issues, leading owners to believe the brand’s reputation and reputation management are failing.