One of the main peeves on Proton cars have been it’s notorious quality control, as evident from a previous post I made on how to fix the Proton Gen2’s door latch. The problem with the Proton Gen2 door latch was the assembly line personnel did not align the latch properly, thus making it abit hard to open and close.
Word is that this particular QC issue has been fixed with new Proton Gen2 stock, so if it’s true that’s good. Other common jokes about Proton QC are like “buy a Proton, get an aquarium free! Best deal for Koi lovers ever. Where’s the aquarium? Your Proton car’s boot of course. It will be filled with water leaking in.”
It is good that Proton is aware of this. It wants to reverse this negative perception that Malaysians have on it’s cars, and is doing more than PR spinning to get rid of the brand image. It is going down to the core of the problem; evaluating it’s product range and it’s suppliers to weed out the quality control issues.
It hopes it’s recently launched Quality Control campaign would address employees, production practices and components manufactured by it’s suppliers to make improvements to Proton quailty.
Proton MD Syed Zainal acknowledged that many complaints by customers on Proton QC were true. “It is important to accept that this is something that has to be changed. The first step is changing individual attitudes towards work,†said Syed Zainal.
I’ve blogged about this attitude towards work before in my post The Korean Advantage. But Syed, I seriously hope that weeding out bad suppliers are part of your plans, otherwise I do not see this going anywhere. Proton personnel attitude especially those at the assembly line can only go so far.
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AI-generated Summary ✨
Comments express mixed sentiments about Proton's quality control campaign, with some highlighting its late implementation and questioning whether real culture change is possible. Many are skeptical about Proton’s ability to significantly improve based on past performance, citing poor product quality, outdated models, and supply chain issues, mainly due to supplier quality and management attitude. Some suggest Proton should reduce prices, improve customer service, and forge better international partnerships, especially with VW or Mitsu. Others criticize the protectionist policies, high taxes, and government involvement, believing these hinder competitiveness. The overall tone ranges from hopeful to quite critical, with some urging Proton to demonstrate real action rather than mere campaigns, emphasizing the importance of genuine quality, innovation, and transparent management to regain consumer confidence.