When there’s a mention of ‘Proton’, the tag ‘power windows’ won’t be too far away. In fact, regulars of this website would know that whenever there’s a Proton related post (or even unrelated posts), the infamous issue will be brought up by certain quarters.
It’s no myth, and many have experienced it before, but Proton has turned the corner in making reliable power windows, and in a show of confidence, there will soon be a life warranty for Proton power windows!
Tackling the infamous topic at a quality campaign, Proton MD Datuk Seri Syed Zainal Abidin said that the carmaker’s power windows are now defect free, but the ingrained perception is hard to reverse. “We have improved the quality by leaps and bounds, but the negative perception lingers. The perception of the public at large is very important, and it is our biggest challenge,” he lamented.
The “once and for all” solution? A lifetime guarantee, it is. “We will guarantee that the power windows will work,” he declared. But like in all warranties, terms and conditions apply, and these details would be sorted by the end of this month.
Syed Zainal also shared an interesting personal experience. The Proton boss related his experience from the back seat of a Proton Waja airport limo from KLIA to his house in Subang Jaya.
“The driver would open his door instead of using the power window when we stopped at the toll booth. My wife was giggling and poking fun at me. So I asked him if the window was spoilt. He said no. He said his friend told him that if he used the power window too much, it would break down!” Syed Zainal said to laughter from the crowd.
“I gave the taxi driver my card, and asked him to do me a favour by using the power window. I told him to call me on my mobile phone if the window breaks down. He has yet to call me,” he said.
“Some people, although they have never driven a Proton, are saying Protons are not good. We want to put a stop to that,” he added. We take that he meant recent Protons under his watch – they’ve certainly improved by leaps and bounds!
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AI-generated Summary ✨
Comments praise Proton MD for implementing a lifetime warranty on power windows, addressing a long-standing issue that damages the brand's reputation. Some users express skepticism, citing past experiences with frequent power window failures and subpar service, especially at authorized workshops. Several comments highlight that similar problems exist in other Proton models like Waja and Wira, often linked to faulty plastic components. A few comments emphasize that other car brands also encounter defect issues but do not offer such warranties, implying Proton’s move is a positive step. Overall, sentiments range from hopeful and supportive to cautious and critical, but many appreciate the effort to improve quality and rebuild consumer trust after years of persistent problems.