A survey carried out by the Land Public Transport Commission (SPAD) in 2012 and 2013 has found that 71% are satisfied with public transport in the Klang Valley, Bernama reports.
According to SPAD chairman Tan Sri Syed Hamid Albar, statistics involving all land transport systems show commitment to improve. Details of the survey, including demographics and sample size, have not been divulged.
“To continue excellence in service and the satisfaction of the users, SPAD will study various measures, including using trams in cities… but (for trams) we will have to wait for the reaction and reply from the government,” the national news agency quoted him as saying.
“No country has ever climbed from low-income to middle- or high-income status without a significant and dynamic land public transport. Therefore, it is important for us now to give priority to public transport investment, rather than giving priority to building roads in the name of connectivity and relieving congestion,” he said.
The Star reported earlier this month that SPAD had recommended a hike in nationwide public transport fares, saying that operational costs had increased of late, with the recent Causeway toll hikes cited as a factor.
Syed Hamid told the English-language daily that bus and taxi operators had appealed for a 30-40% fare rise, saying that the last fare increase was in 2008.
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AI-generated Summary ✨
The comments reveal widespread skepticism about the survey's accuracy, with many questioning the methodology, sample size, and bias, especially given SPAD's involvement. A majority believe public transport in Malaysia, particularly taxis and buses, remains poor, unreliable, and uncomfortable, contradicting the 71% satisfaction claim. Comments highlight issues like high taxi fares, unprofessional drivers, and unsafe, uncomfortable buses. Some suggest the survey is manipulated or inflated to justify fare hikes and to portray a positive image. Overall, sentiments are largely negative, criticizing the state of public transport and doubting the survey's legitimacy, with many calling it a "self-serving" or "useless" report and implying it doesn't reflect the real experiences of commuters.