The Volkswagen Group has announced that it is moving its Asia-Pacific regional aftersales centre from Singapore to Malaysia, in order to facilitate a more efficient supply of genuine parts. From 2018, the new hub in Johor Bahru will serve 28 markets in the region.
To be constructed in the Port of Tanjung Pelepas (PTP) free trade area starting in January, the new Volkswagen Group regional centre for original parts will have a direct connection to the port, eliminating the need for intermediate handling. As such, the logistics process will become more efficient and environmentally-friendly.
With the new centre in Tanjung Pelepas, parts will be supplied to South-East Asian markets faster, with regional retail outlets receiving up to two deliveries per day once it is up and running. There are also plans for the aftersales activities of other brands in the Volkswagen Group to be integrated later on, as well as the regional pooling of the delivery chain for genuine parts.
“Over the past few years, the Asia-Pacific region has recorded steady growth. The expansion and the relocation of our regional genuine parts center from Singapore to Malaysia reflect the significance and potential of these growing markets and will lay the foundation for further growth. Malaysia will be the new hub for aftersales logistics in the region,” said Volkswagen Group aftersales head Imelda Labbé.
Volkswagen Group South-East Asia after sales director Marcus Edelmann said, “Our new regional logistics centre will allow us to supply parts throughout the region even faster than before. From 2018, directly connected dealerships in Singapore and Malaysia will receive two deliveries per day. This will significantly improve our customer service in the region at the same time as laying the foundation for further growth.”
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AI-generated Summary ✨
Many comments highlight VW moving its Asia-Pacific aftersales hub to Malaysia as a strategic, cost-saving decision, promising faster spare parts delivery and improved support. Some express optimism about better service quality, while others criticize VW Malaysia’s past service issues and delays. Several appreciate the move as a positive step for VW owners, though some believe it’s primarily for business and logistics reasons rather than for the benefit of consumers.