A taxi operator has been blocking drivers of ride-hailing services like Uber and Grab from picking up passengers at Suria KLCC under the guise of ensuring passenger safety, according to The Sun.
Big Blue Taxi Service founder Datuk Shamsubahrin Ismail told the English language daily that he and his staff have been approaching these drivers and “politely” directed them to designated alternative pick-up points to pick up their passengers instead.
“For example, when they stop at the Ampang Mall entrance [entrance facing Jalan Ampang] to pick passengers, we will ask them to fetch the passengers at the bus stop located at Jalan Ampang but the drop off can still be done within the lobby compound of the mall.
“The objective is because we want ensure the safety of those coming here and leaving considering that there are too many vehicles crossing in the areas as well as making sure the area is traffic free,” he said, adding that his company will continue to do so even after the “e-hailing” services are legalised.
Shamsubahrin also said that drivers will have to register with his services in order to be allowed to pick up passengers from the mall. “The purpose of the registration is to allow us to assist the relevant authorities to track down the driver if anything happens to the passenger during the ride,” he said, adding that the move ensures the safety of passengers.
He also said that while his company has also encountered the problem of taxi drivers returning their vehicles, he managed to solve it almost immediately.
“When they return the taxi to us because they could not afford to pay the rental fee, I offer them employment contracts where they will have a basic salary and ten percent of their total earning in that month as commission,” he said. “Currently, 30% of our taxi drivers are under employment contract and each month they are earning an average of RM3,000.”
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AI-generated Summary ✨
Comments express frustration and criticism towards the taxi operator’s actions, viewing them as monopolistic, thuggish, and hindering competition from Uber and Grab. Many highlight the safety, monitoring, and record-keeping advantages of ride-hailing services compared to traditional taxis. There’s strong support from consumers for choosing safer, more reliable, and better-rated Uber and Grab drivers. Several commenters criticize the taxi operator’s justification of safety concerns, considering their tactics as merely protective of outdated business practices. Some mention corruption, corruption-related legal issues, and the negative behavior of certain taxi drivers. Overall, the sentiment favors embracing modern ride-sharing options, condemns monopolistic bullying, and calls for fair competition and regulation to protect passenger safety and consumer choice.