Uber riders in Kuala Lumpur will be able to see their fares upfront once they request for a ride. The update is set to be rolled out to all Uber riders over the next few weeks, according to the ride-sharing service. Uber knows from its UberPool option that this makes fares clearer for riders, and sees this as the right approach.
Upfront fares are determined by the time and distance of the trip, whilst taking into account traffic conditions, and the number of riders and drivers using Uber at that moment, the company says. When fares increase with greater demand, riders will get to see their fare before they request their ride, instead of the surge lightning bolts and pop-up screens used previously.
Where surge pricing is concerned, the variation according to traffic and demand is still in place, but the new dynamic pricing structure gives the rider more information before committing to a ride – riders cannot book a car without first approving the cost. The fare is generally all-inclusive, including booking fees and toll charges, according to the company.
Possible fare increases come from changes in the ride destination, or if extra stops are made along the way. If the trip route deviates significantly from the original booking, then the basic time and distance rates will apply. Uber’s most recent expansion was to Kuching, Sarawak. As mentioned above, the update will gradually be rolled out to reach all Uber riders in Malaysia.
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In the last 2 yrs, uber had taken 10 steps in advancement. On the other hand taxi companies had made 5 improvement over the past 30 years.
Uber’s in-app mapping is not the most reliable. What will happen when drivers use Waze instead (which is preferred) and deviate from provided path, and run into tolls, for example?
This will create discrepancies for all parties, riders, drivers and Uber.
IMHO, sounds like a flimsy attempt to replicate Grab’s upfront cost system.
Nowadays, there are drivers purposely diverted route to longer journey or traffic jam area. Maybe due to some old taxi drivers bring their bad habits into uber.
If occurred once then it might be a mistake. But it happened twice, turned in the ‘wrong’ junctions for a quote trip.
Report it, if found guilty on driver, you got your refund from Uber. Uber refund me for similar issue before.
The Best getting Better !
I stopped using Uber a while ago due to it being growingly inconvenient for me.
Waiting time has gone up from less than 5 minutes to 15-20 minutes due to those uber drivers taking the wrong turn and I couldn’t cancel my request without getting an RM5 charge!
drivers should have the liberty to choose the destination that riders want to go too.
Go Uber !
WE HAVE Uber and Grab car.
I m contemplating launching ‘ TRANSFORMER”…senangje for botak to approve it.
All the red cab drivers will flung their keys back at the crony red cab taikors.
Wah liao….we move ahead unlike the present dumbhead red cabbies who park 25 vehicles in front of Hopital Universiti,waiting for patients, and causing a MASSIVE TRAFFIC JAM along Jln Universiti lately.
Good workforce needs good incentives.
By using the DEMAND & SUPPLY simple economics comparison, it is the Best methodology. I think this is acceptable & fair to both parties where peak hours is concern.
The user get to know the price B4 taking the ride. It is better than Taxi with NO meters. Since the fare is generally all-inclusive, including booking fees & toll charges, there is not much for margin of error.