Touch n Go (TnG) has announced that it will no longer provide after-sales support for the Smart Tag OBU 330 device from July 1, 2018. The Smart Tag model in question is the one pictured above, which TnG points out “has been in the market and operational for more than 10 years.”
It’s so old that “the repair components are now obsolete, scarce and some parts can no longer be sourced,” according to the Smart Tag vendor. Of course, that’s not to say that this particular Smart Tag device can no longer be used – users, this writer included, can continue to use their bulky but hardy “classic” Smart Tag.
TnG says that for OBU 330s that are currently in repair, the company will continue with repair works. After July 1, repair requests will no longer be entertained.
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AI-generated Summary ✨
Comments express frustration with the discontinuation of the Smart Tag OBU 330, criticizing its obsolescence, poor durability, and the lack of alternatives. Many users highlight the device’s short lifespan, malfunctioning displays, and high replacement costs, comparing it unfavorably to more reliable older models. There’s concern over the monopolistic control of Touch 'n Go, with calls for better consumer options, compensation, and faster RFID implementation. Some note the device’s limited functions, like toll payments, and advocate for broader uses like parking or drive-thrus. Overall, sentiments are negative, with users feeling the device is outdated, poorly made, and that the market is unfairly restricted, demanding better solutions, value, and fair treatment.