Touch n Go (TnG) has announced that it will no longer provide after-sales support for the Smart Tag OBU 330 device from July 1, 2018. The Smart Tag model in question is the one pictured above, which TnG points out “has been in the market and operational for more than 10 years.”
It’s so old that “the repair components are now obsolete, scarce and some parts can no longer be sourced,” according to the Smart Tag vendor. Of course, that’s not to say that this particular Smart Tag device can no longer be used – users, this writer included, can continue to use their bulky but hardy “classic” Smart Tag.
TnG says that for OBU 330s that are currently in repair, the company will continue with repair works. After July 1, repair requests will no longer be entertained.
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AI-generated Summary ✨
Comments express frustration over the discontinuation of the Smart Tag OBU 330, citing its durability and reliability, with many preferring the older models. There is concern about the monopolistic control of Touch 'n Go, poor device quality, fast obsolescence, and the lack of alternatives. Many advocate transitioning to RFID, calling for better consumer options, compensation, and timely upgrades, criticizing the company's practices and highlighting the inconvenience and costs faced by users.