Puspakom has established the Puspakom Approved Customer Representative (PAR), which is akin to a panel of ‘official runners’. Runners are the middleman that handle all your dealings with government agencies so you don’t have to queue, for a fee. Puspakom inspection requires time and effort, hence the common usage of middlemen.
The vehicle inspection company says that ‘runners’ aren’t appointed by Puspakom and it has no control and knowledge of the runners’ activities. PAR is an initiative to encourage runners to register with Puspakom.
Puspakom explains that while it believes that most runners have served customers sincerely and have gained their trust, there are runners who manipulate customers. It shares the Malay proverb Kerana nila setitik, rosak susu sebelanga, which is similar to One bad apple can spoil the barrel.
The PAR programme is an initiative to create a positive environment and a win-win situation for parties who do business at Puspakom, based on integrity and transparency. The company says that PARs have been screened by Puspakom with the help of the authorities. They do not have criminal records and have taken an ethics pledge.
It must be noted that while approved by Puspakom, dealing with a PAR is not the same as dealing with Puspakom itself – the company does not give or receive any commission from PARs and denies any liability, losses or damage to vehicles caused by PAR services.
Puspakom stresses that PAR is not replacing walk-ins; in fact, it welcomes and encourages the public to show up at Puspakom branches themselves for vehicle inspection. You can find the list of PAR according to states here.
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typical… after losing its monopoly then only come up with these customer-friendly ‘measures’ which they could have implemented DECADES ago! Do you think they would care if they had maintained their monopoly? HELL NO! nak kata padan muka, marah pulak.. but then again… memang pon padan muka this korup organisation
Inspection centre = Verification purpose
By right just to check the vehicle vs doc
Owner, Runner, Kawan no difference
utter BS tactics to stay afloat.
Dulu under BN senyap2 pakai guna runner.
Now under PH rule, bukak pakai runner. Does it mean PH gomen now condones corruptionism?
Puspakom adalah satu badan yg membebankan pengguna dan rakyat hanya tahu nak failed kan test dan buat repeat test utk untung lwbih, servis sucks especially ground man sgt biadap dan tiada budi bahasa padahal customer yg bayar gaji dorang, what do you expect from a car that already 10 years old daily running doing e hailing , than nak perform mcm kereta baru keluar kedai? Setakat allignment lari sikit pun ko nak failed kan? Padahal kereta aku hari yg sama baru lepas buat allignment, nak kena rebooked balik inspection bayar lagi , buang masa lagi …kereta hari2 lalu jaln yg rosak yg tak diselenggara baik oleh kerajaan tu lah puncanya kereta nye performance hancur…timbangrasalah sikit..jgn asek nk menekan rakyat dgn pungut duit dgn cara camni,
Satu lagi projek cari makan. Lori bas tiap 6 bulan check semua pass asap hitam pun ok. Menyusahkom.