Volkswagen Malaysia has reported strong growth in deliveries, with the total number of units sold in 2012 crossing the 13,000 mark, recording a 77% increase compared to corresponding period in 2011. This follows healthy growth recorded in 2011 with 7,350 units sold.
That translates to an estimated market share of 2.4% of Total Industry Volume (TIV), making VW the sixth best selling marque in Malaysia and the top selling European brand.
“Volkswagen has extended its string of unbroken successes in 2012. We are making steady progress on our aim to be one of the leading car brands in the automotive industry in Malaysia”, said Dr Zeno Kerschbaumber, the newly appointed MD of Volkswagen Group Malaysia replacing Ricky Tay.
“Besides achieving our sales target, the year has been active for us as we introduced several new models in significant market segments, increased our dealer network, saw the introduction of the first locally-assembled Volkswagen model, the Passat, all of which has created customer confidence and consideration for the brand,” he added.
It was a busy year for VW Malaysia, with the launch of 11 new models and variants, including the Beetle, Touareg TDI, Touareg Hybrid, Polo Sedan, CKD Passat, Sharan, CC and the R Cars.
On the network front, VW increased the number of dealerships to 22 from 12 in 2011. The brand also launched “Think Blue”, a global platform unifying all activities and initiatives on environmental responsibility, fuel consumption and emissions.
For 2013, Dr Kerschbaumer is convinced that Volkswagen has what it takes to outperform its competitors. “By offering Malaysians world class service, the assurance of German engineering, and choices that suit their varied lifestyle needs, we have surely touched a chord. This will take us a long way in increasing and achieving our long term sales target in the Malaysian market,” he said.
Looking to sell your car? Sell it with Carro.
2014: Buy new car year for me.. Passat maybe.
Soon enough VW cars will swamp the roads of Malaysia just like how the Alphards and Estimas are now
VW is still a new brand in Malaysia and everyone is excited about it. Wait till all the DSG gear problems start cropping up over the next few years, then we will really see whether it can maintain top position European seller in Malaysia
After reading the comments, I finally realize that Vee-Dub has its fair share of problems. But it does come with 5 years free warrenty and maintenance or so the Ad says.
Siding with Ford now….
Own a VW and i love it but 2 things is very disappointed coz DSG Mechatronics and after sale service fail !
for sure if car maker related to proton/drb/gov directly or indirectly will be bash
Why? Is it because of the free money into the pocket systems/policies?
Hiyo, why so many VW bashers here? Typical jealous Malaysians. Cant accept a good thing, when they see one.
Hopefully my comment is the first to be moderated am approved.
So that I can be the first to: CONGRATULATE VW MALAYSIA!
Another congrats.
I think if Ford can shortened the waiting list to just 2-3 months, I’m sure 2013 will be their year.
Now even Ford Ranger have to wait for 7 months and above to get.
Except that Ford is not an European brand, they are european designed cars but Ford is American brand.
That is like saying Lotus is Malaysian and Volvo Chinese. Most cars are developed in Germany. There they are seen and counted as a German brand. The cars are in parts produced there. They are developed for that market. Etc.
I consider Ford to be German.
Anyone can consider Ford any country now that they have operations world wide, but to be any country other than America needs some personal logic.
The fact is Ford is American. Look up Ford’s website or to save some time, the Wikipedia entry for Ford.
I see no difference in your view that Ford is German the same with Lotus is Malaysian.
I don’t see Ford a Thai yet, but do I need to when most Ford comes from Thailand, seen and parts produced there?
Ford is produced in Belgium predominantly, not Germany. Soon they might be produced in Spain, but certainly not Germant. i think you got it confused with Opel/Vauxhall which is produced in Germnay although it is produced by GM, which is a American company. That said, Opel does not produce up to the highest German standards, therefore their cars feel more like Peugeot/Citroens rather than VW/Audi/BMW or Mercedes.
Ford is produced in Belgium predominantly, not Germany. Soon they might be produced in Spain, but certainly not German. i think you got it confused with Opel/Vauxhall which is produced in Germnay although it is produced by GM, which is a American company. That said, Opel does not produce up to the highest German standards, therefore their cars feel more like Peugeot/Citroens rather than VW/Audi/BMW or Mercedes.
Ford is generally accepted as a global car now with plant all over the world .To be specific , the Focus has its roots mainly in Germany and UK
Congrats on the milestones, V-Dub :)
Congrats on the sales milestone VW. Now please move on to the next milestone to provide quality service to us people who put you there.
yeah, improve your VW service quality and also the attitude of your dealers’ sales and service staff.
i am frustrated with the service level ( service dept especially) at sg. besi. worse than my experiences at Honda and BMW SC.
saw many bad comments for Sungai Besi VW SC. But no doubt saw lots VW on d road.
So what will Das auto do? Questionaires to be ticked in front of service staff even before the cars are serviced?
U re absolutely rite, VW service center really sucks. Personally VW owner been to few service center in Klang Valley real bad experience.
Kesian d service agent getting bash by me yet no support from those technician.
Many issue pop up when my car send in. For example: “They” bengkok my rim n lost my rim cap after few day leftover thr for service n checkup but yet argue not their problem. N many many more issue…….. I giv up talking to them.
I love VW car but VW Msia “SUCKS” if your cant handle d load of incoming car to ur service center then don over sell. N make sure u Hav d quality check point on all ur technician. Especially the service center manager: real joker – “DAMN LIAR”
U R right, VW service really sucks.
Does all these happenings reach our Dr Zeno Kerschbaumber, the newly appointed MD of Volkswagen Group Malaysia and would really love to see his reaction…..
so volkswagen when are you gonna fix the problems dogging the 1.2 and 1.4 tsi engined cars
I understand VW spare parts are pretty expensive and has been highlighted by many VW owners. Sourced from VW Malaysia forum.
yeah have to agree; their service price is relatively cheap and some what maybe cheaper then Jap/Korean..
but its true that their parts are pricey and can costs a bomb..
also noted that their after sales and warranty is pretty slow; and u need to show ur face/push them if u send ur car for service/claim..
even now their service centre number have increase but u need to make advance of 2-3 weeks notice before u get ur slot to send ur car..
haish….
An original honda of 2011/2012 model side-mirror casing is RM350 per side (including side indicators).
An original Golf of 2011/2012 model side-mirror casing is RM2K (incl. side indicators)…. Thats what i checked..
Does the Honda mirror have the same features?
As always, for those in Johor they can easily go to Singapore to get spare parts. Don’t know if the VW SC is willing to install them for you. With Renault it is not a problem, they even help and give you the info needed to find the right parts.
When the sales figures plummet. Meanwhile, they will gladly take your money. Another VW, Sir?
Before giving too many pats on your own back, Dr Zeno, please explain why so many 7-sp DSG gearboxes and TSI engines are experiencing problems? A friend had a Golf TSI engine misfire that turned into a full engine swap, luckily under warranty…I’ll pass…
yeah agree; mostly issue with 7 speed dry DSG and 1.4 TSI engine..
to be safe get 2L TSI engine with 6 speed DSG..
so far had mine for 2+ years no issue (2L 6DSG)..
Or just givethe manual as an option
Repeating my post on Facebook.
VW should have the dubious honor of top complains for an European brand in Malaysia too. Quality is not what we perceived at all and the service team is a plain joke. Part of my car rattles and squeaks. It’s a symphony of sounds which reminds me everyday that I have paid a bomb for something that i can get in a proton.
So to Dr Zeno Kerschbaumber, roll up your sleeves, read those comments on Facebook and in your SCs (unless it has been severely censored) before even thinking of selling any more cars here. Your distributors are turning a blind eye to problems faced by your customers. Is this the marque of VW? If so this is going to be my first VW, a definitely last.
what car you bought? what problem? mind to share dude..
Polo GTi. Basically the main problem is from the panoramic glass roof. Story short : Couldn’t close on the day of delivery – so called fixed – started to rattle until now.
That’s bad enough for a new car but what I really couldn’t stomach is the indifference from the SC. Mindset is still stucked in the 80s where the “ah that’s too bad you got a lemon” and “ah leave it la in the SC for us to check”. i dont buy a car for it to stay in the SC.
VW was my ex-love on first sight, but i choose to marry ford mondeo.
Looked back definitely wise move and good wife indeed.
luck me…
i had my fair share of horror stories with the new VW’s. i have an Eos which i am dying to dump now. engine, gearbox, leaks, lousy service team. the Golf mk 5 was the last good solid VW made. i drove that for 7 years before switching to a BMW.
Bro, I m wit u over dis. The 1st and the last. Thrs been problem like gear box, auto lock, speakers, suspension, clutch, bearing, airbeg, noises everywhere from inside …………. Can u imagine how many time my car has been in n out from the service center!!!! Thrs even one time my car stuck thr for more then 3 mths coz no spare part yet “THEY” didn’t arrange a replacement car for me. WTF
Dis is the “WORST OWNING EURO CAR EXPERIENCE” I ever hav.
Besides the love & fun driving…….. Compare wit d list of problem n damn lousy service. Do u still consider buying VW??? Good luck to new buyer
touch wood, i hope it wont go to that extent (esp on the DSG part) but yea, sometimes one is more than enough.
Why VW never bring Amarok to Malaysia especially the east because the demand of truck are high in borneo. 2 litres engine has low road tax and high hp, definitely makes most people very interested.
Seems to be coming this year.
I wish to see Cadillac come to our shores in RHD form.
Its worth to note that cadillac was in malaysia in the 90’s. However, big engines also meant there were nearly zero sales. Thus it would most likely be a niche. On the other hand, cadillac does make the ATS which comes in the smaller engine.
Market share has increased but its seems that VGM is having too many warranty extended warranty issues that are long outstanding and not being solved in due course. The 2+3 warranty programme is not working out well the the vendor and as such causing unease among owners seeking extended warranty claims and repairs. I wonder if VW would finally put this issue to rest or will the bogeyman haunt the marque again.
No wonder their SC can’t deliver on time, too many vehicle enter the market
I want more diesel options from Vee-Dub….. Jetta TDI or Passat TDI maybe….. And solve issues regarding to spare parts supply….
i hear vw has a large warehouse in singapore. so why are the parts so expensive? can vw explain?
I am driving a Renault, and I always buy my spare parts in Singapore. Immediately available, and at least half the price, if not lower. One of the spare part dealers told me the VW spare parts are also not very expensive.
Maybe spare parts are taxed badly in Malaysia?
VW really needs a good spare parts store in Malaysia. But since VW is doing so well, isn’t it a good idea to start a business importing and selling OEM spare parts for VW, Audi and Skoda?
I used to drive the Wald Golf since 2005, excellent VW piece of technology. then i bought an Eos in 2010. my VW experience went downhill. it started with poor service level at the SC in PJ, then engine intermittently dies, took them 2 years to rectify it. leaking roof, took them 3 months to fix, had to guide the service guy some more. dare not buy another VW after that. switch to a BMW and i am at peace now.
yeap, a friend owns the Eos. Leaking roof too
harap cantik je but no quality, better buy proton!
VW, fix your customer service! Cars are great, only downside is the way they respond to problems. the DSGs have the most problems, but Audi Malaysia (under VWG) were able to address the issue with some of their DSGs and the customers are happy. VWGM on the other hand, ignores these problems and wait till someone actually screams their heads out to VW.
Car brands, and any cars on this planet, has their problems. No cars are perfect. But the company has to respond well and efficiently about problems. I have a Honda + Merc, both has problems, more so with my 2011 Honda, BUT the company (in this case Global Amity Honda) accepted my complaint, and was fixed within hours, albeit the number of Hondas on the road in Malaysia!! The Merc, very few problems, but the company replaced some parts because of minor defects that was brought on during inspection. It makes customers happy.
Now, with plenty of VWs, on the roads, i dont know how they can cope with service and customer relations.
I ordered a VW, the 2012 version, in early September 2012. I was told it will (for sure) be in my hands LATEST, by december 2012 – which made me sealed the deal with the Sales Consultant, paid up the booking, and loan/banking approved in less than a week. December came, and had no call or anything from them. So i called, my SC told me she has no idea and would not want to confirm, saying she will not LIE anymore. Called other branches and was told that the ‘big’ people up there (the VWG top executives) told the SCs NOT TO INFORM ANYTHING TO CUSTOMERS, so pretty much, MAKE THE CUSTOMERS WAIT – TOUGH LUCK.
After aggressively complaining, being extremely appalled by this company, they finally called in (after 2-3 weeks) to say it will come in Feb (but it is never a promise no more).
I dont mind if they call, weeks before, that they have problems with stocks, or deliveries, but keeping quiet, and finally hearing from the SCs that they will not LIE anymore to me, and that the executives told NOT to inform anything, is just unheard off.
Please, VW, i have complained in their FB page, their Call centre, to look into the customer service. Great branding, WORSE service.
Agree,every cars has problems too but after sale service is really important… number 1.prepare cars for customers or free Taxi if u cant fix their cars in a few days! number 2.prepare some parts! number 3.responsible,no excuse and pls answer the call or call back no matter what!
I am driving a 1.5 year Golf 1.4. No issues at all with engine or gears. Even the wipers don’t need changing! Quality motoring has indeed arrived in Malaysia.
As for those asking about service cycles/spare-parts, VWs, similarly with any German/Continental brands, have similar servicing cycles which differ from the japs/koreans.
I don’t understand why H+T, K+H etc has service cycles every 5-10K KM, varying from RM300-RM1.5K++, i had mine service at 40K KM for RM1200 and was told to come again for another service at 43K KM.. wtf? But yeah, spare parts are easily found across the nation, thus it is cheaper.
VWs have their service cycles every 15K KM, costing RM700 each time. I believe this is easier, and saves cash each time, but yes, spare-parts are freakingly expensive, unless you go for the non-ori parts.
But no-matter how many times you need to get your car serviced per year, remember that VWs have a 5 year warranty, H+T also 5yrs and Koreans up to 7. This also means you should NOT even miss one schedule service or this warranty is VOID. So, be prepared to pay a hefty sum, up to 5/7 years for service..
My Golf 15k kms service cost about RM450 + or -.
Why do you think Japanese cars are reliable? Simple. They have a mechanic sitting on the rear bench all the time. The car is in so frequently for servicing so that any problem can be fixed before it gets serious.
It is similar in Europe. Japanese brands tend to be serviced every 15k, maybe 20. European brands mostly 30k, some 35. In statistics the Japanese cars are a bit more reliable, and those with the longest servicing interval are the least reliable. Go figure.
Yo samloo. Looks like RV of a conti will be higher than ur toyotas now
Sent one time service to un-authorised workshop, no more warranty claims… Parts not robust unless you drive smoothly as a Camry. Anyway, still the best value for money car except the two-door models due to tax, tax, tax.
Volkswagen = kereta rakyat
So logically if vw increases sales, others are definitely losing sales in the market. So if losing sales, what would one do? Perhaps create some false testimony to scared off would be owners?
One only needs to look at companies like umw, how the latest camry has no stability control and became a laughing stock in high end model.
BMW? Seriously banyak masuk workshop have been here long enough, hence some are willing to jump ship without losing the conti experience.
Honda ah beng, merc old man and the list goes on. I doubt vw needs to do much to become no. 1 but if service sucks, next few years it would undo itself
Good car but too pricy in Malaysia..
With the DSG7 transmission having problem, Malaysian consumer are given a fair deal. Most of the DSG7 cars needs to get the transmission parts replace every 15k -25k km. and this feel like buying a LEMON CAR. With no permanent solution, the DSG7 gear box was extended to almost the whole range of vehicle lineup.
Just ask any DSG7 owners one question…..about their transmission , they will give you a standard answer. Not only cars that are driven hard, my personal friends’s Polo TSI only clocks less than 12k km in 2 years also affected and most of time is driven by his 65 year old mother to the market only. For those who agree with me just visit our VW DSG7 Defects Community on Facebook.
What I heard from Germany was that DSG doesn’t like to be changed from D to N or vice versa while in motion. That kills the gearbox.
haha yea, even the tow truck uncle knows that!!!
makesure tahan hujan dan lopak di Malaysia.. (sigh~~)
Anyone has problem with DSG 6?
Buyers would always go for the looks, then only do research on the quality. At the end of the day, selling Perodua & Proton is much more profitable than selling this VW.
“By offering Malaysians world class service, the assurance of German engineering, and choices that suit their varied lifestyle needs, we have surely touched a chord. This will take us a long way in increasing and achieving our long term sales target in the Malaysian market,”
Judging from the amount of complaints in here, VW need to redefine their “world class service” offering.
i thot the brand is super reliable, but i was proven wrong.
had my car failed twice on me within 7 days period.
first was mechatronic failure, and a day after i got my car the engine failed. all this within 7 days period (8th Jan 2013, 15th Jan 2013). further more VGM never had the courtesy to give me a courtesy call (what more a courtesy car, since the sc that i sent to also had ran out of courtesy car. anyway my car is the 3rd car waiting for a new engine, they were all lined up to each other, resting hopeless.)
mine is a Golf Tsi… Lemon Das Auto ! more like a Das Kaput.
so … be informed.
I am pretty sure that many of VW SA know nothing about their job! This proven by VGM HQ from their customers
Care Unit! One of them gave a stupid comment about car engine and gearbox is not inter related! If gearbox got problem it will not affecting the performance of the car! What a comment! Seems that their 5 years warranty is a scam! You will have problem claiming parts after the first 2 years! What a programme!
Wait till 5 years from now…..vw will swallow their own medicine …..so easy to throw away thousand of ringgit …for discount…. With dsg problems still going on with out any solution.
….and monopoly by China origins company…. I bet vw will fail next 5 years….
my vw mk5 year 2007 till now so far no problem at all,just mantain the service every 10k km to 15k km.
hi there,
require front door panels for driver and passenger for my 2004 beetle cabriolet. Can anybody out there help me?