Volkswagen Group Malaysia (VGM) has launched its courtesy car service, part of its mobility guarantee programme. In line with several transformation actions revealed earlier, more than 200 Volkswagen vehicles will be available on the road to offer mobility support to customers.
“Volkswagen is the first OEM in Malaysia to embark on a fully sponsored mobility guarantee programme. We now have a complete mobility service to complement our comprehensive dealer network,” said VGM MD Armin Keller.
Customers are now entitled to collect a courtesy vehicle from Volkswagen authorised service centres when they send their vehicles for repair or service, should the duration exceed 24 hours.
“Customer satisfaction is our utmost priority, and we will continue to invest in efforts which will help bring an enriched ownership and brand experience for our customers,” added Keller.
UPDATE: In a follow-up statement, VGM has clarified that the courtesy cars are available to customers only in case of a vehicle breakdown and should the repair duration exceed 24 hours. Regular checks and vehicle accident repairs are not included in this mobility guarantee programme.
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AI-generated Summary ✨
Comments reveal ongoing frustrations over VW Malaysia’s courtesy car service, with many owners experiencing long repair delays, lack of courtesy cars, and unresolved DSG issues despite VW’s promises of improvements. Several express disappointment and caution about buying VW vehicles, citing reliability and after-sales service concerns. Some praise VW's efforts to improve, but most remain skeptical, emphasizing that it’s too late to repair damaged reputation and urging patience until substantive changes are seen.