It has been nearly two months since the Mass Rapid Transit (MRT) Sungai-Buloh Kajang (SBK) Line Phase 1 began operations, and now, prime minister Datuk Seri Najib Tun Razak is calling on users to provide feedback on the service, Bernama reports.
Making the call via a post on his official blog, he asked users to give comments on what they thought about the service – including the frequency of trains and availability of feeder buses – to operator Rapid KL via phone at 03-78852585 or email at [email protected].
Phase 1 of the SBK Line runs across a route covering 12 stations on 21 km of elevated tracks, serving the public between Sg Buloh to Semantan stations, with fares ranging from RM1 to RM3.90. In Phase 1, RapidKL has 112 feeder buses providing 256.3 km of coverage over 26 bus routes in areas of service.
Najib said that he hoped that the MRT and feeder buses had benefited KL residents so far, but added that the full scope of the project would not be fully evident until the remaining 30 km of the complete SBK Line route, passing through 19 stations, is opened under Phase 2.
He said the construction of Phase 2 was on schedule, with about 95% of work already completed, and he expressed confidence that it would begin operating by July this year.
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AI-generated Summary ✨
Comments generally express mixed feelings about Malaysia's MRT service, emphasizing issues like low station and train usage, lack of connectivity, and insufficient feeder buses. Many users feel the service needs improvement in frequency, cleanliness, signage, and amenities such as kiosks and waiting areas. There is criticism of the reliability and durability of existing lines, and some mention that the MRT alone won't solve broader transportation problems or reduce reliance on cars. Several comments highlight the importance of better integration, infrastructure, and transparency, along with concerns about busy feeder buses and the need for more strategic planning. Overall, the sentiment calls for enhancing service quality and connectivity before seeking extensive public feedback on specific aspects.