Last week, Malaysia Airports announced a re-designation of e-hailing pick-up points at the Kuala Lumpur International Airport 1 (KLIA) and 2 (KLIA2) in a move intended to smoothen the often-congested traffic at both airports, as well as to ensure a more systematic public transportation flow.
The new system has also introduced a five-minute waiting time for all e-hailing drivers, with a RM10 penalty being imposed on drivers waiting for more than five minutes in the pickup lane and an additional RM10 penalty for a further five minutes. This has led to criticism from some parties, who claim that it is being done to generate additional revenue.
In a statement, Malaysia Airports said that with an average of 165,000 passengers pass through both KLIA terminals every day, and the public transport hub at both terminals seeing an average of 2,200 public transport vehicles daily (including an average of 300 e-hailing drivers), the introduction of the time limit is meant to manage any potential congestion and not intended to make money, as suggested by critics.
The company said that any e-hailing drivers picking up passengers at the terminal can easily avoid paying any extra charges by driving out of the terminal within the allocated time at no charge. In the event that passengers are not yet waiting at the designated pick-point within the stipulated time, drivers can then opt to exit the area first and re-enter the kerbside area.
In determining the maximum waiting time, Malaysia Airports said a study conducted prior to the implementation showed that the passenger pick-up for a six-person ride – which includes senior citizens and children – can be achieved within less than four minutes. Data gleaned since the implementation on October 12 revealed that 95% of all e-hailing drivers managed to pick up passengers and exit within the five-minute period.
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Why issit congested in the 1st place…badly design airport. Or can I say shopping mall
Betui bro. Utter nightmare syok sendri design. bad designer stuck with ‘Tidak apa’ and ‘ala kadar’ mindset…then CEO approved the design. Kne belajar ngan jiran Changi airpot jugak
Changi? Changi had to expand to another wing. Some good job they did *sarcasm*.
Agree. Changi lost to klia2 designed by LKMD, A. Hanapiah Architect and Arkitek ICB.
KLIA was desgined by Dr. Kisho Kurokawa, does that mean we have to blame the japanese for the design or our lack of discipline and enforcement? But then again, it’s fun to blame others, we’re more Malaysian that way.
You obviously never been to both airports. The airport design is fine, they even won best airport design awards before. The problem is the many cars waiting at the arrival halls, and most of them aren’t Grab or taxi.
Ya, right. (read sarcastically)
weldan Malaysia Airports since 1991 …
Messy and congested klia2, walked 4km from pintu Drop off to boarding gate. wiv luggage, warga emas and babies in tow.. Design mantap dan senang.
4km??? Sure or not…
ekceli 4.4 km. Rame makcik2 sesak beli mekap…
Please explain the RM5 imposed at KLIA2
Congestion? Why is it that just 300km south, the Changi does not face the same issues? The law is never applied in Malaysia. Cars just wait at their will wherever they feel like it. And this has been going on for years. Just enforce the law, without fear or favour.
Cmon la, have some respect for your readers and stop publishing nonsense like this.
TRANSPORT MINISTER GOT TO SACKED OR TENDER RESIGNATION AS SOON AS POSSIBLE.IS THIS HOW YOU WELCOME YOUR GUESTS TO YOUR HOUSE?NEVER EVER HEARD OF THIS CHILDISH WAY OF COLLECTING LIKE JOCKEY PAYMENT.I HAVE FLOWN TO ALL OVER THE WORLD,AND AS SUCH THERE HAVE NO EXCUSE OF EASY FLOW OF TRAFFIC AND LOOK AT HEATHROW AND AMERICAN AIRPORTS IN THE WORLD.AND INDIA.
JUST BECAUSE HE IS PICKED UP AND SENT IN THE VIP LANE HE DOESN’T AND WILL FEEL THE PINCH.SEMUA INI KERJA ORANG BODOH DAN GILA.
Malaysia Airports… Malaysia Airports.. Malaysia Airports. Tak pernah sebut pon TRANSPORT MINISTER dalam article. macai chai..
Why only e-hailing drivers? Why not other taxis and passenger traffic which is the majority of traffic since day 1
MAB, provide waiting area is good to ease congestion at arrival exit, but to charge ppl after 5mins will not encourage them to use it. It will only worsen the condition at the arrival exit gates.Plz increase min 15mins. Plz dont limit only ehailing, but to private cars as well. Just make every driver waiting in the designated area. And make sure u hv the clear signboard indications for both the drivers and passengers to know abt the waiting area.