In a media statement, Malaysia Airports announced that as of October 12, it has designated new pick-up points for ride-hailing services such as Grab, intended for passengers arriving at the Kuala Lumpur International Airport (KLIA) 1 and 2 (KLIA2). This new measure coincides with stricter regulations for these services, which also came into force on the same date.

These pick-up points can be found at Door 3 and 4 on Level 1 for KLIA, and Door 5 on Level 2 of the Transportation Hub for KLIA2. These areas are also where the metered taxi and bus stands are located at both airports, as well as their respective KLIA Express/Transit stations. The points are said to be upgraded with “waiting amenities” for passengers (i.e. seats).

Ride-hailing drivers could previously pick up passengers from outside the arrival areas of the respective airports. The company says the move is intended to smoothen the often-congested traffic at both airports, as well as to ensure a more systematic public transportation flow.

“To implement this new initiative smoothly, we are providing facilities to both e-hailing drivers and their passengers such as an incoming control system, comfortable seating for the waiting areas and signage for easy navigation at the new designated pick-up points,” said chief executive officer Raja Azmi Raja Nazuddin. “We hope that both passengers and the e-hailing community at KUL will enjoy a pleasant experience.”

Ride-hailing services drivers can use a free waiting area at the Landside Operations office, five minutes away from the terminals. Access to the pickup lanes requires the use of Touch ‘n Go cards with a minimum value of RM20 or contactless credit or debit cards. A RM10 penalty will be imposed on drivers waiting for more than five minutes in the pickup lane and an additional RM10 penalty for a further five minutes.

The News Straits Times has already reported confusion from both drivers and passengers, with many being caught unawares by the new pick-up points.