Lexus Mutiara Damansara 3S now operated by dealer

Lexus Mutiara Damansara 3S now operated by dealer

The landmark Lexus 3S centre in Mutiara Damansara is now operated by a dealer. The outlet has been run by UMW Toyota Motor (UMWT) itself since day one, but the Toyota and Lexus distributor says that this move is to enhance operational excellence.

From this month, Hiewa Auto Gallery (Lexus) Sdn Bhd will take over the Lexus Mutiara Damansara outlet, which was refreshed in late 2018. UMWT says that this allows it to “increase intensity on high value added upstream activities such as product development, marketing and dealer network support,” while dealers dedicate themselves to delivering customer satisfaction.

This move follows UMWT’s announcement in October 2017 that it would be transferring all of its retail branches to dealers.

“It is essential for Lexus Malaysia to continue achieving high customer satisfaction standards. I am extremely excited about working even more closely with our dealers to achieve a shared vision for Lexus Malaysia, which is to develop the concept of ‘Best In Town’ that focuses more on one to one customer engagement,” UMWT president Ravindran K said.

“Although this arrangement signifies an important change for Lexus Malaysia, our customers should rest assured that our service will not be compromised, but gets even better in the future,” he added.

Lexus Malaysia can be contacted at 1800-22-53987 or 03-20535730.

GALLERY: Lexus Mutiara Damansara 3S centre

Looking to sell your car? Sell it with myTukar.

Certified Pre-Owned - 1 Year Warranty

10% discount when you renew your car insurance

Compare prices between different insurer providers and use the promo code 'PAULTAN10' when you make your payment to save the most on your car insurance renewal compared to other competing services.

Car Insurance

Danny Tan

Danny Tan loves driving as much as he loves a certain herbal meat soup, and sweet engine music as much as drum beats. He has been in the auto industry since 2006, previously filling the pages of two motoring magazines before joining this website. Enjoys detailing the experience more than the technical details.

 

Comments

  • Sounds like UMW is taking Lexus out of Malaysian market and leaving it to dealers.

    Like or Dislike: Thumb up 0 Thumb down 0
    • I hope the dealers do a better job than UMW.. The Lexus line up has been murdered by UMW over the years with the shitty nonsensical pricing and model line up.. UMW isn’t even trying to push the Lexus Presence in the country..

      Like or Dislike: Thumb up 1 Thumb down 2
    • seancorr (Member) on Aug 03, 2020 at 6:41 pm

      They are doing the same for Toyota by handing the brand over to dealers. This is in line with how BMW and Mercedes operates.

      Like or Dislike: Thumb up 1 Thumb down 1
  • Civic Turbo 2018 on Aug 03, 2020 at 2:10 pm

    Letting go can also be a sign of poor profitability.

    Like or Dislike: Thumb up 0 Thumb down 0
  • Can Recon Lexus be serviced there?

    Like or Dislike: Thumb up 0 Thumb down 0
  • Sad day on Aug 03, 2020 at 4:09 pm

    It’s a sad day for the folks who kept it up all this while.. Cheers to them. You know who you are.

    Like or Dislike: Thumb up 0 Thumb down 0
 

Add a comment

required

required