Edaran Tan Chong Motor (ETCM) and Tan Chong Ekspres Auto Servis Centre (TCEAS) have announced a voluntary product recall campaign for the fourth-gen C26 Nissan Serena S-Hybrid to reprogramme the vehicle’s continuously variable transmission (CVT) control unit.
The recall for the previous-gen Serena S-Hybrid involves 4,001 units of the fully-imported CBU version of the MPV manufactured from September 2012 to November 2013. All labour and replacement parts – if any – for the recall campaign involving the affected Serena CBU units will be carried out at no cost to owners.
The company added that the facelifted C26 Serena S-Hybrid, which was launched in Malaysia in locally-assembled CKD form in November 2014, as well as other current selling Nissan models – including the fifth-gen C27 Serena S-Hybrid – are not affected by this exercise.
Customers of the affected Serena vehicles will be notified directly through TCEAS by letter, SMS or Whatsapp, and are advised to call the nearest TCEAS outlet to arrange for an appointment. The company said that individuals with questions regarding the recall campaign may contact the Nissan Customer Care Centre on its toll-free line at 1800-88-3838.
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Lucky us get to buy fully-imported CBU from Japan
HAHAHAHAHAHAHAHA!!!!!!! Jepunis CVT KO!
My friend 2019 Serena has already started to jerk, crap Jatco cvt
Lucky Proton almost got JATCO CVT but they walk out out ASAP when they foresaw this would happen.
I owned this Serena CBU bought in 2013 at a much higher price than current, 155K. My CVT broke down in early 2019, and prior to that I have complaint jerking at low speed to the Tan Chong/Nissan service centre (only serviced there), and was assured that this issue was noted and I will be informed. Unfortunately I was not contacted or not even acknowledge that the conversation ever taken place. When my CVT broke down, my mileage was at 77K, pretty low for a 5 year car, and I have only sent my car to be serviced by Tan Chong. Tan Chong presented me with a huge cost to replace the CVT, but I argued that this is a Nissan product defect. Miserable discount was offered, first at 5%, onward to 10% and finally at 15% (different escalation offered me different disocunts, you can imagine how many times I escalated this. However with a cost of repair of RM 2X,XXX, this was extremely unreasonable, not even with the discounts offered (your could buy a bladdy car with this amount). I was very certain then it was a defect and I am sad/happy to know that this is indeed true that the CVT was defective and this was not acknowledged earlier and cost me tremendous LOST. Nissan/Tan Chong should have taken care of their customer (me) much better and faster, and personally with this experience I will never get a Nissan ever again. I also vowed to tell my story to every one I know on this story.
my serena same model also jerking, have send back to SC many times and their finding was injector blocked and was serviced but yet again it repeated once a while. Does this CVT reprogramming address the issue ?