Gov’t asks Touch ‘n Go to rebrand its TnG Visa card to avoid confusion, address issues related to its services

Gov’t asks Touch ‘n Go to rebrand its TnG Visa card to avoid confusion, address issues related to its services

The government has asked Touch ‘n Go that it implement a number of different actions to resolve issues related to services it offers. One of these is the rebranding of its recently-launched TnG eWallet Visa card due to its inability to be used for toll and public transport payments.

Domestic trade and cost of living (KPDN) minister Datuk Seri Salahuddin Ayub said the action was required because while it carries TnG branding, the Visa card cannot be used for the purpose of paying tolls and for public transport. He said that as such, the company should avoid using TnG branding on the card to avoid confusion.

“The government recommends that the name of the Visa card be changed so as not to confuse users since the word “Touch ‘n Go” is synonymous with the toll payment system,” he said in a post on his official Facebook page.

The ministry also asked the company to address the difficulty in obtaining TnG cards in the market, and requested that Touch ‘n Go increase the number of TNG card sales centres and card services in locations other than its existing centres in KL Sentral and Bangsar South.

Click to enlarge.

Salahuddin said Touch ‘n Go had also been instructed to carry out advocacy and provide early notification to users to inform them of the expiry period in TnG cards, something that is not noticed by users, especially for those who use MyKad for TnG transactions. This is in addition to speeding up the process for refunds and reducing the period needed for balance transfers.

He added that the issue of the sale of TnG cards on online platforms by third parties at multiples of the price was also being addressed, with instructions having been issued to online market service providers to take down such advertisements.

He said that the ministry’s enforcement division would take legal action against any party that sells TnG cards above the price set by the issuer under the Price Control and Anti Profiteering Act 2011. Salahuddin added that Touch ‘n Go has been given a week to produce its follow-up action plan.

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Anthony Lim

Anthony Lim believes that nothing is better than a good smoke and a car with character, with good handling aspects being top of the prize heap. Having spent more than a decade and a half with an English tabloid daily never being able to grasp the meaning of brevity or being succinct, he wags his tail furiously at the idea of waffling - in greater detail - about cars and all their intrinsic peculiarities here.

 

Comments

  • Complacency ..A Clear and Present Danger on Jan 26, 2023 at 7:42 pm

    Why is T n G given a semi monopoly?
    3 weeks ago,”new ” T n G cards are sold out for 2 days at all LRT stations n retail outlets.Those folks who have lost their cards r left in a limbo.
    N if u buy a Rm50 T n G card,RM5 is deducted as commission.This is 10% margin..daylight robbery n ripoff.
    Time for PM Anwar to kick out this shithole T n G.
    Arent there thousands of capable bumi companies which r more capable ? PM,we await your” restructuring” of T n G.

    Like or Dislike: Thumb up 33 Thumb down 0
  • Faris Shaharin on Jan 27, 2023 at 5:59 am

    BAND AID BAND AID BAND AID SOLUTIONS.

    CAUSATION IS THE MONOPOLY, REMOVE MONOPOLY A DONKEY WILL TELL YOU MARKET FORCES ARE DONT WORK IN MONOPOLY NO INCENTIVE FOR PROPER SERVICE.

    Like or Dislike: Thumb up 2 Thumb down 1
  • Why Paultan is in cahoots with TnG NFC card scalpers market selling the card way beyond it’s original RM10 price tag? Maybe you guys are the scalpers too?

    Like or Dislike: Thumb up 7 Thumb down 3
  • hong f kok on Jan 27, 2023 at 7:38 am

    I am still waiting to get my RM25 deposit (each) back from TNG for all those cards I bought in the 1990s.
    And why can’t I transfer funds from my TNG e-wallet to my TNG card at the tolls?
    Why do I need a new VISA TNG card that can’t pay for everything everywhere all at once?

    Like or Dislike: Thumb up 6 Thumb down 1
    • hong f kok on Jan 30, 2023 at 6:48 am

      Why launch a new service when current services have age old problems that are totally neglected or conveniently swept aside blaming technology and end users? If this monopoly keeps getting bigger, time comes when they will be too big and arrogant to fail. Something we consumers have to deal and live with, and not for the first time in the transportation sector, as we go about our daily lives. No rewards for guessing which ‘big brand’ is doing that now.

      Like or Dislike: Thumb up 0 Thumb down 0
  • dimitriy on Jan 27, 2023 at 10:57 am

    kan bagus budaya kerja kerajaan mcm ni “kerajaan suruh/ arahkan …..”
    1) suruh tukar penjenamaan kad visa TnG
    2) arahkan kartel turunkan harga ayam
    3) arahkan kartel jangan sorok telur ayam dan ayam
    4) dan lain-lain

    tapi yg kita dapat dari pak menteli:
    1) kerajaan takde kuasa kawal harga barang
    2) ini bukan negara komunis utk kerajaan kawal harga barang
    3) rakyat bijak, boikot kedai yang harga mahal
    * bila jd kerajaan, ada kuasa semua tak boleh buat.gaji tiap bulan dapat, duit pencen bakal menanti

    Like or Dislike: Thumb up 10 Thumb down 1
    • newme on Jan 27, 2023 at 3:53 pm

      Yelah, harga semua naik. Pastu masih mendesak nak keluarkan KWSP.

      Like or Dislike: Thumb up 1 Thumb down 0
      • sarawak sarawak on Jan 30, 2023 at 4:35 pm

        ini kenyataan. harga semua barang naik di seluruh dunia.

        Like or Dislike: Thumb up 0 Thumb down 0
    • hazri on Jan 30, 2023 at 5:00 pm

      kan bagus budaya kerajaan ni wujud dari dulu lagi.

      1) masa kerajaan ismail sabri (PN) la nak buat semua tol kena pakai rfid. tak bunyi dah pasal tng.
      2) masa kerajaan muhyiddin sampai ke ismail sabri la harga ayam paling mahal dalam sejarah negara kita
      3) masa kerajaan muhyiddin sampai ke ismail sabri la telur tak ada. bukan kata telur nak murah, telur pun tak ada.

      dan sekarang apa kita dapat

      1) wujud cadangan kurangkan/hapuskan monopoli tng dan sedang digerakkan ke arah itu.
      2) harga ayam, minyak masak, kebanyakan bahan mentah turun mendadak.
      3) telur ada di mana2 dan murah banding kerajaan dulu.

      dan nak bagi faham sikit la kat orang yang tak faham2 ni,

      1) kerajaan hanya boleh kawal harga BAHAN MENTAH, tapi dah jadi produk/makanan bukan kata kerajaan, kita pun tak boleh kawal. klu kerajaan kacau harga mcd, starbuck, dll nanti pelabur tak suka dan lari.
      2) sebab itu dah banyak kali cakap negara ni takkan jadi komunis. tapi tau apa yg lebih kurang dengan komunis perangainya? ya taliban.
      3) klu belajar ekonomi dan jadi rakyat yg bijak, memang itu salah satu solusinya. nak beli barang murah boleh je pergi kedai eco, mr diy, tapi bab makanan takkan tak boleh fikir?
      4) masalahnya terbesar adalah masa zaman kerajaan muhyiddin + ismail sabri tu kerajaan autopilot walaupun menteri ada 70. masa tu langsung tak kawal harga barang mentah, sudahnya peniaga naikkan harga barang, benda dah naik susah nak turun.

      Like or Dislike: Thumb up 0 Thumb down 0
  • newme on Jan 27, 2023 at 12:56 pm

    This TnG is looking for trouble one after another, start with it’s crappy RFID system, shortage of TnG card and now with this VISA card.

    Like or Dislike: Thumb up 8 Thumb down 0
  • wilson on Jan 27, 2023 at 10:12 pm

    Yes my card expired in mco period. Balance asked for refund but was rejected. Reason given was they have deducted RM10 annually due to not using the card. How can they deduct like that without notification!
    One more issue, Is RFID n TNG same company? How come the system so cacat? They cannot communicate each other? If use rfid enter n exit with tng, you will get penalty. Your system not perfect but you punish the users .
    COZ YOU MONOPOLISE

    Like or Dislike: Thumb up 7 Thumb down 0
  • Gurpreet singh on Feb 01, 2023 at 10:38 am

    Hi

    Like or Dislike: Thumb up 1 Thumb down 0
 

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