To ensure better monitoring and maintenance of the LRT and MRT systems, Prasarana Malaysia will implement a new key performance indicator (KPI). According to transport minister Anthony Loke, the KPI is called Mean Kilometres Between Failures (MKBF), which has been implemented in several countries and is used to assess the stability and journey of trains before damage occurs.
As reported by Bernama, the KPI will be displayed and updated monthly on Prasarana’s website and social media for public information and evaluation beginning this May.
“Now we are experiencing an unsatisfactory situation where the MKBF for the Kelana Jaya LRT line is 150,000 km, which is the rate of damage occurring in the rate of 150,000 km of the train journey… which is an unsatisfactory figure,” said Loke.
“So, our MKBF target by the third quarter of 2026 is one million [km], which means train damage will only occur after one million km of travel,” he added. Loke also noted the MKBF target will be achieved in stages and was confident that with the addition of new coaches in August, train services will improve.
“MKBF also refers to technical disruptions exceeding five minutes… it means that if there is a delay or train disruption of five [minutes] or more, it is counted as a fault and will be evaluated through MKBF,” Loke explained. Over the past few months, train services in the country have been plagued by disruptions and lack of upkeep of supporting infrastructure.
In addition to the MKBF, the public will also have access to reports on the number of passengers, ride factor, escalator and elevator facilities that will be published weekly on the same platform.
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Implement what KPI? . What happened if KPI is low? Present the figure here and there. What then? The people jugak yang susah.
Just fix and maintain the equipment
Wow now one can imagine how those bosses sitting down enjoying such a simple KPIs for the past 25 years and just allow mediocre quality to all of us the tax payers money just because they are so specially relax.
No point to have KPI when you have a stingy minister that is squeezing the pursestrings to buy spareparts back then and now in his 2nd stint.
It wasn’t for the trains mind you, it was to reduce the cost of LRT3. Can show us the facts that he was being stingy on maintenance?
wah…. speechless…
after all this years … only now talking about implement KPI…
all this years… lepak saje… autopilot… keep getting money for no effort?
most probably will fail after 1,000km ha ha ha. hope i’m wrong tho
Prasarana & Ah Lok Kor got their work cut out for them. For Singapore, Taipei and Hong Kong MRT their MBKF is in the millions!
We are not getting the ridership plus low fares making operating the mrt unsustainable. If we make mrt free to use, ridership will increase many fold plus no more gates and manpower for ticket counters. Maybe, like google, use advertising to get generate income.
To have a million km MKBF, you need a competent workforce and solid system (maintenance techs. Chargemen, Engineers, spare part management and inventory). To keep them motivated, you need to pay them good salaries, bonus and benefits. If yearly turnover is close to 900, you can kiss your KPI bye bye. Something is not right with human resource.
More like in London Underground where can detect what’s the failure rate and mean distance between failure for every stations