Chery Malaysia has issued an official statement following the circulation of a social media post regarding a customer’s Omoda 5 that apparently had its rear axle detach from the vehicle.
UPDATE: Chery Malaysia has issued a precautionary safety recall for 600 units of the Omoda 5. Follow-up statement here.
The owner of the vehicle involved alleges that the rear axle of the Omoda 5 had broken whilst being driven, without hitting any bumps or potholes, nor being involved in any accident.
This is the second case of a customer-unit Omoda 5 that had been publicised in viral social media content, the prior case being an alleged brake issue, for which Chery Malaysia issued an official statement earlier this month.
Statement by Chery Malaysia:
29 April 2024
OFFICIAL STATEMENT
Chery Auto Malaysia is committed to providing safe and reliable transportation solutions, and we are dedicated to ensuring that all our vehicles meet the highest safety standards.
We wish to provide an update on the recent matter regarding the axle of an OMODA 5 vehicle. Chery Auto Malaysia has contacted and is in communication with the customer. The vehicle has been brought to our service centre for a thorough inspection and investigation.
As a proactive measure and in line with our safety protocols, Chery Auto Malaysia is currently reaching out to the affected customers. For additional peace of mind, all customers who are concerned can book an appointment at their nearest service centre for a thorough inspection, all inspected vehicles will receive a full report.
In addition, and for added assurance to all Chery and OMODA customers who may have questions, the Chery Malaysia Customer Careline can be contacted at +603- 2771 7070.
Our sincere thanks to our customers and followers for your patience. We are committed to transparency and assure you of our unwavering dedication to quality and satisfaction.
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AI-generated Summary ✨
Comments express concern and criticism over the axle issue with the Chery Omoda 5, highlighting poor welding quality, potential safety hazards, and the possibility of defective manufacturing processes. Many fear that such flaws could lead to accidents and call for recalls, inspections, or restrictions on affected vehicles. There is widespread skepticism about Chinese car quality, with some comparing it unfavorably to Japanese or European brands, and questioning adherence to safety standards. Several comments also criticize local authorities and certification bodies for inadequate oversight. A few comments defend Chinese products or dismiss similar issues as common across brands, but the overall sentiment is one of concern, disappointment, and caution regarding safety and quality.