Chery Malaysia has issued a precautionary safety recall on 600 units of the Omoda 5 over a potential axle issue. This comes following a viral social media post where a customer’s Omoda 5 apparently had its rear axle detach from the vehicle while driving.
The company said it has identified the issue, and that the rear axle beam component on affected vehicles will be completely replaced and not repaired. The work will take about two hours. Affected owners will be directly contacted very soon to bring their cars in.
Chery also added that it had identified one batch of parts to be affected, which may have been caused by a facility upgrade exercise by a particular parts vendor. The company assured its customers that the affected batch of cars are still safe to be driven, and claimed that the viral incident is an isolated case that has since been successfully resolved.
If they so wish, unaffected customers outside the 600 units (over 7,000 units of the Omoda 5 have been sold in Malaysia) can contact the Chery Malaysia careline +603 2771 7070 to have their cars checked, and full reports on the inspection will be provided.
A dedicated website will also be created for customers to check whether their car is included in the recall.
Statement by Chery Malaysia:
Omoda 5 Issue Identified, Precautionary Measures in Place for Potentially Affected Vehicles
Chery Auto Malaysia is committed to providing safe and reliable transportation solutions, and we are dedicated to ensuring that all our vehicles meet the highest safety standards.
The customer-reported issue highlighted on Facebook recently was determined to be an isolated case. We have promptly addressed this concern by replacing the rear axle beam component and conducting comprehensive quality control tests on the affected vehicle. We can confirm that the matter has been successfully resolved.
Chery Auto Malaysia views this matter seriously as customer safety is our utmost priority. In ensuring that we provide full transparency and accountability we have reached out to the parts vendor and have done an in-depth analysis. We are now able to confirm that 600 vehicles are potentially affected due to the facility upgrade exercise.
As a precautionary measure, Chery Auto Malaysia will be reaching out to customers of the affected Vehicle Identification Numbers (VIN) for a detailed inspection to resolve all technical component issues.
We would like to reassure customers that no other vehicles are affected. Chery Auto Malaysia continues to focus on upholding the safety of our customers and ensuring their peace of mind. A website to cater to this precautionary measure will be in place for all OMODA 5 customers to confirm that their vehicles are not affected.
Customer satisfaction is our utmost priority. Chery Auto Malaysia is dedicated to ensuring we produce the best vehicles and deliver the best service to our customers.
For queries kindly contact the Chery Malaysia Customer Careline at +603- 2771 7070.
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Good idea! We should throw in free brembo calipers, ultra racing bars, takaful nyawa & personal accident takaful. The B40s will come back to sapot us again. After all they’re only attracted to the red calipers & race bars
You will never hear this kind of joke on japanese cars. Likewise german italina france..etc have no such joke
Potong Saga also
never that Potong
Japan car semua Takata airbag pun recall worldwide. Keta Jepun bayar 2 kali ganda tapi specs 2 kali ganda lagi kurang.
B40 will not buy any cars over 100k. Those M40 acting to be T20 I suppose.
Chery will rename all their models to “Death Trap” and “Moving Coffin”
gotta say man, their after sales and traceability is pretty good
Not bad for damage control but reputation is gone
You actually believe what they say?
How dumb are you?
In chairman mao we trust. You should too, comrade
Lao Mao gone to Western Maryland ady. Now only RMB we trust.
At least Chery is being quite transparent whenever there is an issue. If things like this happen to a Perodua, UMW going to just put out a statement saying everything is fine, nothing to worry about and no need for recall. Remember the “Alza gandar tercabut” issue few years ago?
Bro, you must be joking
What a joke you are telling. You’re making confuse of how business should work…
It is the similar story with Volkswagen Malaysia last time, very good in honoring goodwill warranty. I claimed a few goodwill warranty from them no question ask.
However, the fundamental and reliability of the car is questionable and I can’t be having anxiety all the time while driving on the road no matter how good the after sales service is right?
As above
Correction! It’s cherry law!
Well told cya it’s the cronies vendors no doubt but what’s more puzzling is that the problem happens with upgrading exercise so need to beware is it an upgrade or downgrade?
So becareful with the facelift.
I’m quite amazed by how many of these cars are on the road. That many people would just drop 100k on an unproven brand with questionable track record. I’ve never bought a new car, only used and every car I’ve bought took months of research, talking to mechanics before buying, checking spare parts shop, sourcing my own parts, identifying a panel of reliable workshops before buying – 1st car Nissan 15k 2nd car Forte 55k current car Merc 150k. That’s all the cars I’ve owned.
“That many people” not smart like you lorrr
Not everyone is B40 mate.
Too much effort for something costing 100k
You are better off putting those time and effort in your career and business. Put more thoughts in earning money, then you don’t have to put so much when spending them.
Wonder what is the used value of this #chery #omoda5.
how to dm you? i wanna ask about your 150k merc. what model. and recommended workshop.
yep.korean parts are easy to source online or in klang valley. ive got 14YO forte and find only minor issues and wear n tear.
You have anxiety disorder and problem with committing yourself to anything.
Well, some people still buy car insurance, unit trust, travel insurance etc via agent, when those things can simply be done online.
these people simply don’t want to be bothered doing those things.
Happy Labour Day to all.
Next time don’t ever use cast iron rear axle, must only use titanium rear axle confirmed unbreakable
“The company assured its customers that the affected batch of cars are still safe to be driven”
Hahaha. You ask the directors’ family members to drive it lah. Diu.
Can we still drive our cars before the torsion beams are replaced? Are they still roadworthy? I’m so scared my axle tercabut in the middle of the road. I resorted to taking grab. Are you gonna compensate me for my grab rides?
Please watch “china fact chasers” and “china observer” YouTube channels before plunging your hard earned money into china brands. You’ll thank me later
Finally these kumunis cars are showing their true colors in mesia. Let’s see what those pejuang PRC gotta say now. President Xi not paying you guys to defend these brands anymore?
It’s funny to see there’re people dislike your comment.
Those channels portray themselves as impartial but in reality they are leaning more towards anti-China. Sure, they have shone light on seedy aspects of daily life in China but the way they made it sound like land grabs, unregulated industries, government corruption can happen in China mainly due to communism made me realise those channels are part of a propaganda campaign.
They cant claim to be impartial if they only showing (sometimes wildly sensationalized) negative sides of things without ever showing the positives, can they?
US propaganda channels that posts literally nothing but everything negative China does.
Videos brought to you by the most arrogant nation on Earth that claims their cars can drive itself when it keeps crashing into stationary objects on a regular basis. Well done you’ve been brainwashed.
The latest is being Xiaomi SU7 but the Chinese Porsche Taycan don’t make it here
You want anything negative about the US to balance out the bias, can go watch America Uncovered. Thank me after that
China Observer is famously anti-CCP because they are funded by the Falun Gong cult.
If you sincerely want to spread unbiased news, good or bad, about China, you should look elsewhere.
Yes you are right @Davenport. Falun Gong supports those propaganda channel and the CIA funds Falun Gong movement. Same with the old Dalai Lama. All seperatist are similarly funded by the CIA. Only weak human will fall trap to CIA propaganda （those race that falls below the top 10 high IQ raceand you can easily google up the list and you will know which race in Malaysia that is in the bottom of the IQ list- those are the weak ones that will believe any CIA funded media)
Wow CIA sabotaged China EVs by using death rays to make them combust. CIA SOG operatives sabotaged Chery torsion beam assemblies so that Falun Gong has propaganda material to post on YouTube.
I offer the best scrap price per kilo. I cover whole Malaysia so I can cart away those 600 torsion beams. Please dm me.
What makes you think Chery won’t reweld and fit them into new cars? Or sold as spare parts?
Re-weld, repaint, and passed off as new CKD parts for assembly in Brazil
I believe the 600 owners can see their lives flashing before their eyes whenever they get into their vehicles
Why jaypigjay didn’t issue a ban on all omoda 5s and take them off our roads? Chery sudah kawtim dorang ke? Are those 600 cars roadworthy until Chery replace the torsion beams? What if my axle breaks before Chery replaced it? Worst, if anyone encounters injuries or deaths then how? Is Chery gonna provide towtrucks to bring those cars in for repairs? No mention in the precaution statement
Because when Honda’s airbag is literally killing people, nothing was done also. Fair game.
The reliability of our cars look exactly like the face of the omoda 5. Go figure
Didn’t know omoda 5s have this lowrider feature. Can the cars go bouncing up and down?
Didn’t know our cars came with lowrider function. Press which button to activate?
Big co sub to tenderer, tenderer sub to cina pek, cina pek sub to metal shop, metal shop sub to foreign workers, foreign workers sub to kawan kawan…customers get this loh.
Chery not just kill themselves, but drag all the China brands along with them.
All china car should go through periodic puspakom check like lorri to ensure road worthy.
We checked, no problem. Money come
Let’s do a kepci on all china brands
Who cares about china brands? They’re substandard bordering lethal. Other kumunis brands should blame Chery for accelerating their downfall in kesia. These brands are dead in their motherland anyway
Exactly! This puk gai Chery really toh sui ka. How are the other PRC brands gonna do business in mesia? Chery will Bankrupt Your Dealers!
Tesla, Smart and Lotus also comes out from China factories. Inferior intelligence and emotional species tendency to become hypocrite
What drag? It is the posterboy of china brands.
1st time see good old Torsion Beam problem
Why would people buy the most FUGLY car on the road today ?
Because its cheap and full of colorful gawdy leds/screens they become blindsided ?
To those owners . Understand this . Its damn fugly
If I’m anyone of the 600, I’ll return the car and ask for refund. Poor fellas
Those that bought this model wanted to be different
They got their wish
Owners damn ashamed driving this around now. All eyes on them and mouth mummering with comments
The owner of the Bezza in the first picture probably laughing at this car
Yeah blame the “local” supplier
How sure are we not China supplier
You get what you pay for
For those youngster who are looking forward to buy a #Chery:
Buying a car is different from buying a phone. Fancy feature in the car can be interesting, but you’re buying a car. Please consider things like fuel efficiency, handling, and RELIABILITY.
CKD, turns out its local Vendor. Not china crap but malaysia crap. Malaysian quality equals no equality. #likedat #understandnot
Chery divorce Malaysia twice before the latest marriage! Would you marry the same person trice! NO FOR SURE.
Forget about Chery, I am sure Perodua is much better for point to point mobility.
saya mahu polis rampas kereta toyota vios you?kmc buy blackview hero 10 and kmcsee buy samsung galaxy s24 and grandson kmr buy nintendo switch lite for saya?kalau tidak beli esok saya panggil polis rampas kereta toyota vios?saya kecewa tidak ada s24 belum bagi saya?polis lesen kuasa?kmc pinjam kereta perodua kancil atau rahsia kereta lain dari rumah ibubapa akibat polis rampas kereta toyota vios?saya piagr boleh bonus duit rm500 ribu ringgit malaysia untuk kmc,kmcsee dan grandson kmr selepas tiga barang bagi saya?mengapa kenapa why duit mahal money expensive kerana abang kmc marah saya kata polis sudah rampas kereta toyota vios dan kmc dapat duit bonus untuk beli kereta baharu elektrik atau kereta mewah jenama lain atau tanpa kereta toyota vios bida sudah jual atau percuma dalam balai jpj dan balai polis?
never trust this brand and other China-made car. I’d rather stick to old Japanese car.
Local assembly is a potential cause. Not sure how local assembly can be set up so fast. I have yet to read about such problems in other markets. Such problems should lead to global recall.
Dont buy chery! Manis di mulut sahaja.
Warranty 1 juta KM apa risau. Jenama lain ada berani macam Chery?
Chery is good brand also selling in USA under Chevy. Best car in the world I am proud owner my car no problem. Some more saving money use for Grab.
Yo, show which Chery is selling as a Chevy maen
stupid cherry salesman
Chinese cars shelf life maximum 2 years. reason. they are built as ultra mass production and OEMs want you to replace them after that not to use them for long time. but Chery shows its made for max 1 year or less.
My 24 year old proton, with all the rattling, still going strong and only the fuel consumption is slightly higher in city driving. Outstations still very good!!
Kancil pun tak terputus,
Saga iswara tin pun jalan lagi
This vehicle model should be declared unfit or failed roadworthiness immediately!!! This part failure will cause total loss of control and potential loss of life is real.
The model re-evaluation of road worthiness should be carried out.
Liability and responsibility fully borne by vehicle distributor. Act now before any life lost!
if i own one i wont even dare to drive anymore even if it’s not affected. Cherry fanboys still defending it hard lol because they praise it high thinking they bought a luxury car with low price.
Proton alis geely. China. Ada kes macam ini ? Shall I buy proton geely. ???? Buy. Iriz only lor
Buy Chery fruit, make sure you buy PA.
Orgasm can stop now, I told you before too much eating kichap with your food is not healthy. Haha sosej grow small and sperm count pun kurang. Stay healthy ok.
Too much tofu from tofu dreg and soy from their beta male soy drinks. Lelaki pun tumbuh tetek woi. Umur 30 tapi muka masih nampak macam tengah akil baligh.. pucat dan berjerawat merah. These are among the curses of chingchong diet..
proton geely cars also china wan..dont buy
Sick of everyday EV promotion on Paul Tan Website. Should seperate Ev and Combustion Engine. EV sale is quite slow nowadays, with a lot of quality and safety issue EV is still in adaptation stage.
It’s because China is sailang on EV now. To some, China will do no wrong.
Gotta avoid Omoda 5 when seeing one on the road. I don’t want to be the victim if the Omoda 5 suddenly lost control!!
This is seriously dangerous.
Probably better to have the infamous power window (P1) rather than axle beam coming off. Wonder what have happen if these were to happen after warranty period.
Good job Chery, all cars also got problems. It is how fast and how responsible you are in handling problems.
I need you to succeed in Malaysia not because I like you, but as a consumer we need competition. If not we will get uncompetitive car choices in Malaysia.
Thanks again for entering challenging Malaysia market.
*Now pay me, because going against the current trend of hating Chery brand.
bising la this pompuan. people repair already and still ask for explanation. you already mentioned that you are not car expert and tell you also you won’t understand. people offer you courtesy car but you reject then say stranded on the road.
Without going viral, Cherry might give an explanation
After going viral, noone can find Lemon Law needs to give explantion to Owner
WITHOUT explanation, k/tards manpus also CHERRY not die
No more ingredrients
i book one, but already call and cancelled. Sorry,i just dun want to put my family members at risk! Besides, i had told my colleague to cancel his booking too. Say no to this brand, pls !
This Stephanie pun satu. Their focus is not on you. Their focus is how to change the narrative from dangerous, bad quality to telling people that they are fast in responding. Their focus is on new potential buyers and not you. They got your money, why bother.
This is why you hear youtuber praising them left right and centre about how pro-active they are, except some that never been invited to China. Those will tell you the real opinion.
With this kind of quality, you can expect other components with similar quality as well.
Looking forward for other news, but not with casualties.
Hahahahaha
On one hand they said they have identified 600 units affected by similar issue but at the same time said the axle snapping off incident is an isolated issue.
Layman welder like me can clearly see there is not enough ‘heat’ durig the welding process, from the looks of it, welding is done by robots. This just makes me wonder how frequent and if at all they conduct QC on welding process. Even worst, who gave the buy off after a ‘facility upgrade’ was done. If the vendor is a small player then for sure they bungkus as need to cover the cost.
Haha he who laugh last laugh the longest.