Chery Omoda 5 rear axle case closed – ‘I’m satisfied with the condition of the vehicle,’ says customer

Chery Omoda 5 rear axle case closed – ‘I’m satisfied with the condition of the vehicle,’ says customer

The Chery Omoda 5 rear axle case is closed, according to the customer whose car suffered a malfunction, and which case went viral.

“I would like to share that Chery Malaysia and I have resolved the incident and my complaint. I have inspected the vehicle and am satisfied with the condition of the vehicle. I’m glad that Chery Auto Malaysia has been helpful and quick in resolving the matter responsibly and amicably. Thanks everyone for your concern; the matter is now closed,” customer Stephanie posted on Facebook.

Following the episode that went viral in late April, Chery said that 60 units of the Omoda 5 in Malaysia were identified to be using the affected rear axle, produced on August 15, 2023. The company then decided to cast a wider net and recall vehicles with parts made between August 14 and 17, totalling 600 units.

The root cause of the issue was identified to be a miscalibration of welding equipment at a vendor. “Following a comprehensive investigation, the vendor reported that the issue was due to a facility upgrade during which a worn-out tip of the automated welding machine was replaced by a new welding tip. The replacement of the new welding tip resulted in a miscalibration of the equipment,” Chery Auto Malaysia VP Lee Wen Hsiang explained in May.

All 600 customers have been contacted and as of May 24, Chery had completed 92% of inspections, so by now it should be pretty much case closed on the recall, replacement and inspection front as well.

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Danny Tan

Danny Tan loves driving as much as he loves a certain herbal meat soup, and sweet engine music as much as drum beats. He has been in the auto industry since 2006, previously filling the pages of two motoring magazines before joining this website. Enjoys detailing the experience more than the technical details.

 

Comments

  • Chinaman on Jun 13, 2024 at 10:47 pm

    Great.
    Now we can buy this car for less than Rm5K.

    Like or Dislike: Thumb up 21 Thumb down 5
    • Calvin on Jun 14, 2024 at 8:23 pm

      She was given a new replacement car and enough money to shaddup. Of course anyone would be happy, buy 1 free 1.

      Like or Dislike: Thumb up 10 Thumb down 1
  • Dont believe on Jun 13, 2024 at 11:21 pm

    You wont see the problem till the day it happen

    Like or Dislike: Thumb up 13 Thumb down 6
  • ROTI CANAI on Jun 13, 2024 at 11:37 pm

    case closed? very fishy. wonder how much chery paid her and what non disclosure agreement she signed

    Like or Dislike: Thumb up 47 Thumb down 7
    • ROTI PLANTA on Jun 14, 2024 at 9:10 am

      hmmmm… the statements sounded like a corporate ‘damage control’ statement, drafted by PR dept / chat gpt, requested to copy paste on social media.

      not only signed NDA, probably compensated with 10 years warranty and 10 years free service. if i’m the owner, this will shut me up though.

      Like or Dislike: Thumb up 31 Thumb down 4
      • newme on Jun 14, 2024 at 3:20 pm

        10 years? The lady probably driven the car straight to Mytukar the day she got it back from repair.

        Like or Dislike: Thumb up 7 Thumb down 0
  • Mudahlupa Wuhan on Jun 14, 2024 at 1:35 am

    Hahhahahhahahhahha bravo, take a bow CCP agents

    Like or Dislike: Thumb up 15 Thumb down 10
    • Jangan Lupa India Sokong Israel on Jun 14, 2024 at 9:54 am

      Wuhan discovered covid not the origin of covid. Hanya orang bodoh je tak tahu sampai hari ini. Yang pandai sudah tahu fort detrik lab di Amerika yang buat cipta virus ni

      Like or Dislike: Thumb up 11 Thumb down 26
      • Peppa on Jun 14, 2024 at 1:04 pm

        So what? Both side are the same using developing nations like Malaysia as pawns, not partners. You all are hopelessly naive

        Like or Dislike: Thumb up 5 Thumb down 0
  • Chery on top on Jun 14, 2024 at 7:10 am

    She thanked everyone for the concern but no thanked to Chery for fixing the problem (which they caused). Response sounds so reluctant cos stuck with this PoS and no choice now unless sell for heavy losses.

    Like or Dislike: Thumb up 10 Thumb down 4
  • Sales must have dropped so much that need to repeat this notification. Anyway this brand is among the worst car brands in middle kingdom according to the list.

    https://carnewschina.com/2023/03/18/2022-chinese-auto-brand-quality-ranking-chery-jetour-and-sgmw-baojun-are-among-the-worst/

    Like or Dislike: Thumb up 12 Thumb down 5
  • meladam on Jun 14, 2024 at 9:29 am

    wonder how much chery paid her lol

    Like or Dislike: Thumb up 16 Thumb down 3
    • Sohai on Jun 14, 2024 at 11:45 am

      Could be a stick rather than a carrot.
      Sueing customer is what they would do

      Like or Dislike: Thumb up 2 Thumb down 3
  • Pro-Palestine on Jun 14, 2024 at 9:52 am

    1 case in few millions car can huru hara until now. Stupid. Millions of takata air bag faulty atau millions of BMW steering rack dan GB issue tak ada bising pun.

    Like or Dislike: Thumb up 15 Thumb down 9
    • newme on Jun 14, 2024 at 3:24 pm

      How to see comment like

      1. Only a few compared to tenth of thousands ….
      2. Toyota, honda, tesla, bmw also like that…

      then you know it’s from the Little Pink troopers.

      Like or Dislike: Thumb up 8 Thumb down 2
  • James KWON on Jun 14, 2024 at 10:51 am

    shall wait for more and more mechanical problems and defect from a tier 3 china car.

    Like or Dislike: Thumb up 8 Thumb down 2
  • dong Gor on Jun 14, 2024 at 2:34 pm

    brake issue girl got sued for defamation. and broken axle just replace the broken part considere settled and closed? just let them get away so easily when someone could have just died if it was on highway man!!!

    Like or Dislike: Thumb up 11 Thumb down 1
    • haiyoh on Jun 14, 2024 at 8:28 pm

      What else you think should happen? Chery to give them a semi-D as sorry gift? Grow up la… this is how the real world works. When Honda airbags are literally killing people, with people actually DEAD, where is your keyboard?

      Like or Dislike: Thumb up 7 Thumb down 1
    • Bolehland on Jun 15, 2024 at 12:26 am

      Pemikiran mrk mcm ni :

      Sbb yg mati pun marhaen, jd x efek pd pembangunan negara…

      Like or Dislike: Thumb up 0 Thumb down 0
  • no one dare to buy chinese car anymore. too many issues

    Like or Dislike: Thumb up 8 Thumb down 2
  • Hahah..customer kena paksa cakap mcm tu ke?

    Like or Dislike: Thumb up 7 Thumb down 1
  • Frankc on Jun 14, 2024 at 7:11 pm

    If all 600 cars hv been addressed, then we’ll do e. No loss of life or injuries attributed to this defect. Act fast and prevent loss of live is most important.
    Well done to all involved

    Like or Dislike: Thumb up 2 Thumb down 0
  • Still won’t trust Chery, their quality control and assurance are bad even from before.

    Like or Dislike: Thumb up 7 Thumb down 1
  • Satisfied but not until you hear your car’s resale value

    Like or Dislike: Thumb up 2 Thumb down 1
  • JasonX on Jun 15, 2024 at 2:23 pm

    How many levels of QC does the part have to go through to finally end up in customer hands? All failed! Fail for one part, can fail for any of the rest

    Like or Dislike: Thumb up 0 Thumb down 0
  • Anonymous on Jun 16, 2024 at 12:41 pm

    Sorry to say, this “issue” should not have happen in the 1st place. I repeat it should never ever happen. With todays technolgy and machinery, this so called issue should have been address long before mass production. It just show shoddy work and cost cutting. The client was very lucky, what if it happens on a highway with the whole family dead? What then?

    Like or Dislike: Thumb up 1 Thumb down 0
  • Sean Seet on Jun 25, 2024 at 12:12 am

    Hahahahahaha.

    Like or Dislike: Thumb up 0 Thumb down 0
 

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