JPJ has identified several measures to improve on the delivery of counter service nationwide. The four points were listed in a statement by the department’s director-general Datuk Aedy Fadly bin Ramli following a visit by chief secretary to the government Datuk Seri Shamsul Azri Abu Bakar to a JPJ counter in Galeria, Putrajaya earlier this month. The KSN ordered improvements to be made within a week.
The road transport department says that there are a couple of issues that it needs to pay attention on, especially regarding the improvement of counter service to reduce congestion and waiting times for customers.
One area is to make available JPJ Assist officers to guide customers on transactions that can be made online. Officers will approach customers waiting in line to see if their business can be done online, and if yes, guide them on the process. JPJ adds that it will also encourage customers to renew their driving license (LMM) and road tax (LKM) online via the MyJPJ app and mySIKAP portal.
The department will also improve the JPJeQ system to allow customers to obtain a queue number by scanning a QR code. Customers will receive notifications on the status of their queue number on their phones.
JPJ will also implement an amendment to the standard operating procedure (SOP) for transactions involving vehicle and driver licensing that involves physical documents or forms, to be replaced by digital versions that can be filled up before heading to JPJ counters.
“JPJ hopes that the improvements that will be carried out can reduce congestion and waiting times at JPJ counters, leading to the best service for JPJ customers,” the JPJ D-G said.
Remember, road tax and lesen renewal can now be done online, so download the MyJPJ app if you haven’t already done so, and do it from the comfort of your home – leave the walk-in experience for those who really have to do so.
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this counter not even 1km away from jpj hq yet they couldnt figure all this out before, joker
hahah…well said…jokers!
All the inefficiencies of the JPJ has been tolerated for Jurassic moons ,wee wee to ahlokekor.
Now ,just because the new Sec to govt did surprise check,suddenly kami akan,sedang,tentu ,pasti memantau dan ambil tindakan.
PMX said no promotion for head of dept if subordinates lazy,not performing,right ?
After getting a raise,there is still this poor tidak apa attitude..then whats the point of giving salary increments?
U should say since Ling Liong Sik era…
Yeah you think so easy ah to discipline people after loosely goosey for so long? You send the ‘wrong’ person to discipline them, a huge fuss will be kicked up turning it into a 3R issue instead of calling it what it is.
Please make sure that the blardy kiosks are opened 7 days a week, make sure that thumb print registration can be done on the kiosk and runners not to dominate the kiosk.. Please open the kiosk at other locations like malls etc. There use to be one in Subang Jaya LRT stationfew years back, but suddenly disappear.
Another thing, why do puspakom stil insist on physical registration card for vehicle inspection?
Custome collects the most money, follow by JPJ.
You know what they say about catching corruption… follow the money.
Not only JPJ, believed all queuing system in everywhere of Malaysia should learn a bit from recently little improved immigration offices, since cannot do much on the gene but I believed what immigration office operation method is better. Which do the pre-documents check before getting the number, instead of let people wait until their number, go the the counter only found out missing 1 photostat paper, and no alternative solution, only choice is need datang balik lagi with that photostat paper…worst thing is the next round you might ended up to a different counter, which may need another different photostat paper…GG…dua hari cuti gone…
JPJ Kuantan – Licensing Department’s Airconditioning has been down for almos a year…. said JKR no budget to repair and fix it, everyday rakyat attend to this place renew roadtax..license..registration etc… this is the service provided by JPJ Kuantan. And all their counters have individual table fan for their officers but not rakyat.. kudos.. good in generating revenue and bad in providing basic service for rakyat.
Syabas Dan terima kasih ketua setiausaha negara, kerana Turun Padang. Saksikan sendiri keadaan sebenar Di pejabat JPJ. Arahan yang dikeluarkan lebih berkesan Dari sebarang amaran atau public statement oleh menteri. Ksn ini menunjukkan kesungguhan untuk memperbaiki khidmat kaunter Di pejabat kerajaan.
8:30am clock in, goyang kaki till 10:00am go drink kopi, come back wait for lunchtime… niceeee
he announce that he is coming and of course la… everything is spick and span…
Why didnt he make a spot check at 7.00 am to see how the queue already taken up by the runners with their bags and files all placed in a straigt line… those individuals who come to settle on their own already have to back up 20-30 metres from the door(JPJ Wangsu Maju)
“Datuk Seri Shamsul Azri Abu Bakar to a JPJ counter in Galeria, Putrajaya”
Just make 1 visit to the counter nearby his office and immediately the DG has four points…
This joker must go visit the JPJ counters in remote areas like Kuala Pilah, Jelubu or in UTCs off office hours!!
There are more than enough counters…but the main problem is the people behind it…clock-in…lepak…borak…breaktime…borak…lepak…lunchtime…break…lepak…repeat 999999999 times!
The way they do the work…dunno what to say. Think snail is even faster. Recently went to LHDN…aiyo…the people there…hundred and one excuses…to make you go away. Until I got fedup and won’t go away and want to see the head, then only finally got some work done. What kind of attitude is this!