The works ministry says that all potholes reported via the MyJalan mobile app have to be fixed within 24 hours. According to deputy works minister Datuk Seri Ahmad Maslan, the reported issue would have to be resolved within that time frame, regardless of which jurisdiction the road falls under.
“The turnaround time to patch damaged roads under the works ministry is 24 hours. Other authorities are also required to fix the road within the same time frame. Complaints on other damages would be resolved within 15 days,” he told the Dewan Rakyat earlier this week.
He added that a total of 39,371 complaints were received through the app from August 2023 until June 2025. Of the total, 11,959 complaints, or 30.4%, were related to federal roads while the remaining 69.6% fell under responsibility of state governments, local authorities and other agencies, The Star reports.
He said this in response to Mohamad Shafizan Kepli (GPS-Batang Lupar), who had asked the ministry to specify the turnaround time for action to be taken once complaints are made through the MyJalan app.
Ahmad further explained that there were five main factors that bring about road damage, including potholes, and these were weather conditions such as rain, heat and floods, which accelerate the deterioration of road surfaces, overloaded heavy vehicles, the road’s lifespan, the quality of the pavement as well as imperfect utility work.
Earlier this year, it was reported that over 50,000 potholes on federal roads, which fall under the supervision of the public works department (JKR), were patched up in 2024, including 3,955 in the peninsula and 51,949 in Sabah, Sarawak and Labuan.
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Good job. Ini lah baru mentaliti negara maju. Ada bagi timeframe untuk selesaikan tugas. Pertama kali di Malaysia. Terbaik YB dan Ketua Jabatan. Malaysia dah ada harapa sikit untuk maju ke depan. Kami dah sekian lama tak maju malah mundur pun ada.
Apart of government having too many apps for just a little usage, why doesnt this apps integrate with my digital ID for account registration?
Got it streamline folks. Dont syok sendiri.
because if the apps become integrated with digital id, bashers like “plainbs” and “rakyat malaysia ” here will raise concern about online privacy, and data leak? and then he will call for AI and loke to resign
It will be transparent if the authority make available the number of inputs and number of closed cases on monthly basis.. he he
Tok kok only
It’s not about fast but quality it can last