In anticipation of a record 2.14 million service intakes this year, Perodua held its 14th National Technical Skill Contest this year as a means to improve the standards of its after-sales service offered to customers.

First held in 1997, the contest puts service advisors, foremen, mechanics through a series of tough customer-related scenarios. The 2018 edition saw the largest number of participants, with 2,000 after-sales staff from across the country taking part in the preliminary round in February, including, for the first time, body and paint service advisors.

“Participants are judged on how correctly, thoroughly, quickly and efficiently they solve the issues given, and not just from a technical perspective – they also have to demonstrate a strong focus on the all-important customer satisfaction,” said Datuk Zahari Husin, managing director of Perodua Sales.

Following the conclusion of the national finals on July 19, mechanics Nur Adilin Mohd Yusuf (KK1 branch) and Muhd Izuan Kamarul Baharin (Nagoya Automobile), foremen Jamaluddin Ja’asa (Seremban branch) and Felix Chee Tuin (Posh Auto), service advisors Noor Faziha Md Anas (Ipoh 2 branch) and Siti Fatimah Abu Samah (Roda Juara), as well as body & paint service advisor Arthur James (KK1 branch) emerged as the winners.

“The victors represent the best Perodua has to offer in the country in terms of service, and are examples to us all. Their technical expertise, customer focus and problem-solving skills will be cascaded throughout our after-sales divisions for our customers’ benefit,” said Zahari.

“After-sales plays an extremely crucial role in our quest to satisfy and delight our customers. Via healthy competition, the Perodua National Technical Skill Contest serves to exercise and ensure our service capabilities remain up to standard, competitive and relevant to the ever-changing needs and wants of the customer.”

“’People First’ in Perodua’s slogan refers to both our employees and customers. We will never cease to develop and improve the capabilities of our employees so that they can better serve our customers and retain their trust,” he added.