In anticipation of a record 2.14 million service intakes this year, Perodua held its 14th National Technical Skill Contest this year as a means to improve the standards of its after-sales service offered to customers.
First held in 1997, the contest puts service advisors, foremen, mechanics through a series of tough customer-related scenarios. The 2018 edition saw the largest number of participants, with 2,000 after-sales staff from across the country taking part in the preliminary round in February, including, for the first time, body and paint service advisors.
“Participants are judged on how correctly, thoroughly, quickly and efficiently they solve the issues given, and not just from a technical perspective – they also have to demonstrate a strong focus on the all-important customer satisfaction,” said Datuk Zahari Husin, managing director of Perodua Sales.
Following the conclusion of the national finals on July 19, mechanics Nur Adilin Mohd Yusuf (KK1 branch) and Muhd Izuan Kamarul Baharin (Nagoya Automobile), foremen Jamaluddin Ja’asa (Seremban branch) and Felix Chee Tuin (Posh Auto), service advisors Noor Faziha Md Anas (Ipoh 2 branch) and Siti Fatimah Abu Samah (Roda Juara), as well as body & paint service advisor Arthur James (KK1 branch) emerged as the winners.
“The victors represent the best Perodua has to offer in the country in terms of service, and are examples to us all. Their technical expertise, customer focus and problem-solving skills will be cascaded throughout our after-sales divisions for our customers’ benefit,” said Zahari.
“After-sales plays an extremely crucial role in our quest to satisfy and delight our customers. Via healthy competition, the Perodua National Technical Skill Contest serves to exercise and ensure our service capabilities remain up to standard, competitive and relevant to the ever-changing needs and wants of the customer.”
“’People First’ in Perodua’s slogan refers to both our employees and customers. We will never cease to develop and improve the capabilities of our employees so that they can better serve our customers and retain their trust,” he added.
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Congratulations Perodua.
After Sales Service satisfaction is one of the more important factor in the decision to buy another Perodua or the competitor.
Sales and Service is No 1. No wonder sales are 200,000 over per year.
Other companies are a joke. In 2010, sales from 200,000, now jatuh to 50,000
And yet, they say buy 2020, sales sure jump to 200,000 back again
Is there any car cheaper than the Axia? That is your answer why your beloved Perodua doing so well. Because people have no other choice for cheaper cars, deluded P2 salesman.
nobody buys Proton anymore because it is so low quality
Zahari and the Top Mgmt in Perodua don’t drive a Perodua. So much for the trust in their Quality and Safety. Action speaks louder than words.
As long ‘jimat minyak’, powerful ‘Toyota’ engine until can overtake high powered luxury cars and so-called good RV, still Rakyat will go for it without question. Safety – belakang kira, QUAlity – blardy perfect, Trust – customers need to trust their SA bulat-bulat, jangan persoal otherwise you will get bombarded.
Buyer: why no temperature gauge in new Myvi
SA: It’s outdated already, i drive my Vios/City also no problem one, if overheated, just let it be loh.
Buyer: why new myvi no 1.5 manual
SA: You stupid ah, who want to drive manual nowadays, buy 1.5 manual for what, for rempit ah. It’s 2018 not 1988.
Dissappointed w perodua