According to the latest J.D. Power 2018 Malaysia Initial Quality Study (IQS), nearly half of all problems experienced by new-vehicle owners in Malaysia are design-related. The study examines problems experienced by new-vehicle owners within the first two to six months of ownership following two distinct categories – design-related problems, along with defects and malfunctions.
The findings, which were released earlier today (2017 results here), revealed that 42% of all problems experienced in the initial period of ownership are related to a car’s design of its radio, communications, entertainment and navigation, as well as HVAC (heating, ventilation and air conditioning) systems – the remaining 58% are manufacturing defects and malfunctions.
Among the documented issues by owners involve Bluetooth smartphone pairing and connectivity with different mobile phone brands, as well as issues with media device ports and navigation systems, among others.
Focusing on some statistics, the overall initial quality for the industry recorded an average of 92 problems per 100 vehicles (PP100), with a lower score indicative of better quality performance. J.D. Power pointed out that while problems relating to manufacturing quality (48 PP100) continue to make up the bulk of problems, design-related issues (39 PP100) have increased over the last five years.
The company also discovered that car owners of the two national brands reported a higher problem count on average compared to those who purchased Japanese brands (105 PP100 versus 77 PP100). It’s a similar case when it comes to owners of who have driven over 5,000 km, with national brands having more issues compared to Japanese ones (131 PP100 versus 81 PP100).
In terms of complaints, excessive wind noise became the most cited problem (7.5 PP100), followed by excessive road noise (4.1 PP100) and poor/lack of radio reception (3.1 PP100). Among the top five problems reported, four are design-related problems.
Focusing on the age demographic of car owners, those who are aged 29 years or younger reported more problems (103 PP100) compared to customers who are 30 years or older (82 PP100). The youthful also reported more problems in the audio, communication, entertainment, navigation, exterior and powertrain categories.
Lastly, and this should be obvious to most, new-vehicle owners who have not experienced any problems with their vehicle were 24% more likely to repurchase the same make, with this percentage decreasing to 15% for owners who experience three or more problems.
Based on the study alone, it was found that the Toyota Vios was the least problematic in the entry midsize segment with a score of 77 PP100. That’s far below the its class average of 108 PP100 – the Honda City and Proton Persona have a rating of 109 PP100 and 113 PP100, respectively.
As for the SUV segment, the CR-V received a score of 48 PP100 (class average is 69 PP100), putting it ahead of the Mazda CX-5 (69 PP100) and Honda HR-V (97 PP100). Meanwhile, the Isuzu D-Max tops the pick-up segment with a score of 44 PP100, and it is joined by the Ford Ranger (47 PP100) above the class average of 71 PP100. Conversely, the Toyota Hilux fared the worst, with a score of 87 PP100.
The results of this study factored responses from 2,766 new car owners who purchased their vehicles between September 2017 and July 2018. The study, which was fielded between March and September 2018, includes 55 passenger cars, pick-up trucks and utility vehicles from 13 car brands. Over to you – did you see this coming? Have you experienced any issues with your new-car purchase? Sound off in the comments below.
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Vios, Honda CR-V, Isuzu D-Max. Coincidentally all japanese
Ford Ranger faulty gb & turbo issues mere myth.
I had been using Ranger for 6yrs, no any issue yet…
Oh no! It seems that the CRV has the least problems in the SUV segment! What will the bashers do now?
Oh wait HRV is here too..
Beware CRV gearknob tercabut ..
Toyota hilux the worst? But still it is the best n top sale pick up truck in mesia.
most hilux owner just care resale value , never think heavy duty or reliable or not …
Talking about heavy duty and reliability, in Sarawak most pick up truck that people and big company use to go in and out sawit, offroad, up n down hill are hilux. I would say if in 20 trucks, 15 r hilux, the rest would be triton, dmax n navara. RV of cos hilux.
I owned 2012 hilux fl 3.0 vnt so far till now nvr caught any problem.
And my good friend owned 2008 hilux 2.5 non vnt till now also no problem. The only problem are, have to change timing belt, have to change brake pad after worn off, have to service aircond, have to service engine…well the main problem is have to refuel minyak. Hahahaha. Well all apply to any vehicle btw.
Yours old model. Already EOL. This survey relates to the latest hilux with 2.4L and 2.8L engine. 3.0L engine dont exist anymore.
3.0 1kd-ftv engine still exist bro. Brunei spec of latest hilux and fortuner still using 3.0 1kd-ftv. Even several countries still using it in their latest hilux and fortuner. For 1gd engine, cos it still very new engine, so not sure what sort of problem it gonna have in long term.
here mention is new reno new engine alot problem … not vigo …
I cannot stop laughing …..ha ha ha. All the Toyota bashers are all crying now and hiding. Well, actually there is only one basher la with multiple dupes.
Pleaselah. Don’t be so full of yourself. Your Peroduas are nowhere to be found, indicating all of them were worse than Protons.
But City & Persona still outsold Vios, and as u say sales figure > all, so meaning City & Persona > Vios. Lolz!
Please JD Power China about civic n crv too
So shameful that our National car maker got so many problems. And the Toyota bashers have been giving us fake news about Toyota cars.
Better to have dinosaur engine then Protons that always breakdown.
Kesian John
Toyota museum package not worth the money
Why Honda City and PErsona so many problems? The answer is both also DRB. They consist of GLC mentality staff where everybody is lazy and sleep at work and hardly do their QC job.
this what happens when you get lazy people to run your company
Err… UMW also GLC…
But Vios sales still going down compared to City.
And many city buyers regret
Customer looking for overall package. Not only quality, but also engine performance, cabin space, boot space, function, features, safety etc.
SUV
Most Problematic Honda HR-V
Least Problematic Honda CR-V
Honda is still number 1 whether from best to worst or worst to best
bought new civic… less than a month of ownership…got absorber leaking, rattling noise dashboard
Common honda issues frm DRB plant
Part problem also DRB fault? Strange…
CRV gear knob tercabut also can be least problematic?
Honda, the power of compromise QUALITY..
Boleh, Semua boleh in boleh land..
Mean more problems Honda City and Proton Persona sale volume more than Toyota Vios.
HR-V quality is so far behind CR-V even though the HR-V has been in the production longer than the new CR-V. Can’t imagine how much more problems were there during early production of the HR-V. If a mature manufacturing process couldn’t make the problems go away then most likely the problem is in the design.
JD Power report is about marketing, NOT real quality study.
CRV less problems compared to CX-5? What a joke…
This is my theory…people whom are 29yo or younger have this sense of owning everything.If they buy cheap thing, they expect it to perform like the real thing.
Those above that age limit will buy that car first and use it while collecting sum to buy the real deal.
BTW, with an ’empty’ car…what is there to fail?
You sure can have a bullet proof car by using the proven old tech.
Less sell less complaints… simple!
CRV less problematic? LOL! my new gen crv gear lever had changed twice, yet the problem still exist. not to mention the kluk kluk sound from the rear suspension! hahhhh don’t expect to much with CKDs
Ford Ranger??? Damn sure?? Second after Dmax?? kahkahkahkah!!
Are you sure with the latest G5 CRV? Seems the study didn’t go thoroughly with customers. Better go join some forum or facebook group rather believe on certain studies.
So shameful Proton is so bad and Toyota is so good. Oh wai!
Proton always come out last. All customer surveys Proton come out last.
Time for Proton workers to work hard and stop sleeping in the factory
So where is your p2 myvi? Not even eligible to be counted in? LOL
Everyday john say Toyota Vios so bad. Now Kantoi. lolz
Say no to takata airbgas
Proton oh Proton….tongkat company and tongkat workers.
Implying that Perodua, which didn’t make the list, are a zombie company and zombie workers.
Not so many people use Vios, CRV and D-max. Thus, not so many problem reported. This statistic shown only based on report by consumers. Don’t be so happy when you see Vios have less problem than Persona. Get it or not?
They surveyed equal numbers of each model, so it has nothing to do with sales numbers.
Less problems or outdated specs?
I am confused which to choose
CRv less problem. Moment i gotten the car. -Power window not well function,
door cracking sound,
wiper spray water over shot,
REVERSE camera worst. Can even show clear image. Blur and backlight is dark. Best things. After inform service agent. Result. Is manufacturing default not clear for all CRV
Meter display brightness unavailble to adjust.
i own a 2017 honda civic 1.5 TC, loving every bit of it except that i’m kinda disappointed with the faulty power steering motor and the engine oil seal problem in less than a year car.
Love jepunis love sampan handling