J.D. Power 2018 Malaysia Initial Quality Study – Toyota Vios, Honda CR-V, Isuzu D-Max least problematic

J.D. Power 2018 Malaysia Initial Quality Study – Toyota Vios, Honda CR-V, Isuzu D-Max least problematic

According to the latest J.D. Power 2018 Malaysia Initial Quality Study (IQS), nearly half of all problems experienced by new-vehicle owners in Malaysia are design-related. The study examines problems experienced by new-vehicle owners within the first two to six months of ownership following two distinct categories – design-related problems, along with defects and malfunctions.

The findings, which were released earlier today (2017 results here), revealed that 42% of all problems experienced in the initial period of ownership are related to a car’s design of its radio, communications, entertainment and navigation, as well as HVAC (heating, ventilation and air conditioning) systems – the remaining 58% are manufacturing defects and malfunctions.

Among the documented issues by owners involve Bluetooth smartphone pairing and connectivity with different mobile phone brands, as well as issues with media device ports and navigation systems, among others.

Focusing on some statistics, the overall initial quality for the industry recorded an average of 92 problems per 100 vehicles (PP100), with a lower score indicative of better quality performance. J.D. Power pointed out that while problems relating to manufacturing quality (48 PP100) continue to make up the bulk of problems, design-related issues (39 PP100) have increased over the last five years.

J.D. Power 2018 Malaysia Initial Quality Study – Toyota Vios, Honda CR-V, Isuzu D-Max least problematic

The company also discovered that car owners of the two national brands reported a higher problem count on average compared to those who purchased Japanese brands (105 PP100 versus 77 PP100). It’s a similar case when it comes to owners of who have driven over 5,000 km, with national brands having more issues compared to Japanese ones (131 PP100 versus 81 PP100).

In terms of complaints, excessive wind noise became the most cited problem (7.5 PP100), followed by excessive road noise (4.1 PP100) and poor/lack of radio reception (3.1 PP100). Among the top five problems reported, four are design-related problems.

Focusing on the age demographic of car owners, those who are aged 29 years or younger reported more problems (103 PP100) compared to customers who are 30 years or older (82 PP100). The youthful also reported more problems in the audio, communication, entertainment, navigation, exterior and powertrain categories.

Lastly, and this should be obvious to most, new-vehicle owners who have not experienced any problems with their vehicle were 24% more likely to repurchase the same make, with this percentage decreasing to 15% for owners who experience three or more problems.

Based on the study alone, it was found that the Toyota Vios was the least problematic in the entry midsize segment with a score of 77 PP100. That’s far below the its class average of 108 PP100 – the Honda City and Proton Persona have a rating of 109 PP100 and 113 PP100, respectively.

As for the SUV segment, the CR-V received a score of 48 PP100 (class average is 69 PP100), putting it ahead of the Mazda CX-5 (69 PP100) and Honda HR-V (97 PP100). Meanwhile, the Isuzu D-Max tops the pick-up segment with a score of 44 PP100, and it is joined by the Ford Ranger (47 PP100) above the class average of 71 PP100. Conversely, the Toyota Hilux fared the worst, with a score of 87 PP100.

The results of this study factored responses from 2,766 new car owners who purchased their vehicles between September 2017 and July 2018. The study, which was fielded between March and September 2018, includes 55 passenger cars, pick-up trucks and utility vehicles from 13 car brands. Over to you – did you see this coming? Have you experienced any issues with your new-car purchase? Sound off in the comments below.

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Matthew H Tong

An ardent believer that fun cars need not be fast and fast cars may not always be fun. Matt advocates the purity and simplicity of manually swapping cogs while coping in silence of its impending doom. Matt's not hot. Never hot.

 

Comments

  • Vios, Honda CR-V, Isuzu D-Max. Coincidentally all japanese

    Like or Dislike: Thumb up 11 Thumb down 2
  • Ford Ranger faulty gb & turbo issues mere myth.

    Like or Dislike: Thumb up 10 Thumb down 5
  • Oh no! It seems that the CRV has the least problems in the SUV segment! What will the bashers do now?

    Oh wait HRV is here too..

    Like or Dislike: Thumb up 3 Thumb down 2
  • Sayingsaying on Oct 31, 2018 at 6:47 pm

    Toyota hilux the worst? But still it is the best n top sale pick up truck in mesia.

    Like or Dislike: Thumb up 12 Thumb down 2
    • alexander chong on Nov 01, 2018 at 8:12 pm

      most hilux owner just care resale value , never think heavy duty or reliable or not …

      Like or Dislike: Thumb up 2 Thumb down 4
      • Adventurous on Nov 02, 2018 at 7:34 am

        Talking about heavy duty and reliability, in Sarawak most pick up truck that people and big company use to go in and out sawit, offroad, up n down hill are hilux. I would say if in 20 trucks, 15 r hilux, the rest would be triton, dmax n navara. RV of cos hilux.

        Like or Dislike: Thumb up 3 Thumb down 0
  • Bangbang on Oct 31, 2018 at 6:52 pm

    I owned 2012 hilux fl 3.0 vnt so far till now nvr caught any problem.
    And my good friend owned 2008 hilux 2.5 non vnt till now also no problem. The only problem are, have to change timing belt, have to change brake pad after worn off, have to service aircond, have to service engine…well the main problem is have to refuel minyak. Hahahaha. Well all apply to any vehicle btw.

    Like or Dislike: Thumb up 15 Thumb down 5
    • Yours old model. Already EOL. This survey relates to the latest hilux with 2.4L and 2.8L engine. 3.0L engine dont exist anymore.

      Like or Dislike: Thumb up 4 Thumb down 8
      • Sayingsaying on Nov 01, 2018 at 5:18 pm

        3.0 1kd-ftv engine still exist bro. Brunei spec of latest hilux and fortuner still using 3.0 1kd-ftv. Even several countries still using it in their latest hilux and fortuner. For 1gd engine, cos it still very new engine, so not sure what sort of problem it gonna have in long term.

        Like or Dislike: Thumb up 10 Thumb down 1
    • alexander chong on Nov 01, 2018 at 8:13 pm

      here mention is new reno new engine alot problem … not vigo …

      Like or Dislike: Thumb up 2 Thumb down 0
  • John Minum Teh 8X on Oct 31, 2018 at 7:01 pm

    I cannot stop laughing …..ha ha ha. All the Toyota bashers are all crying now and hiding. Well, actually there is only one basher la with multiple dupes.

    Like or Dislike: Thumb up 4 Thumb down 7
    • Pleaselah. Don’t be so full of yourself. Your Peroduas are nowhere to be found, indicating all of them were worse than Protons.

      Like or Dislike: Thumb up 6 Thumb down 1
    • But City & Persona still outsold Vios, and as u say sales figure > all, so meaning City & Persona > Vios. Lolz!

      Like or Dislike: Thumb up 5 Thumb down 1
  • Honda 1.5T engine banjir on Oct 31, 2018 at 7:14 pm

    Please JD Power China about civic n crv too

    Like or Dislike: Thumb up 1 Thumb down 1
  • Malu Malu Proton on Oct 31, 2018 at 7:21 pm

    So shameful that our National car maker got so many problems. And the Toyota bashers have been giving us fake news about Toyota cars.

    Better to have dinosaur engine then Protons that always breakdown.

    Kesian John

    Like or Dislike: Thumb up 1 Thumb down 6
  • Why Honda City and PErsona so many problems? The answer is both also DRB. They consist of GLC mentality staff where everybody is lazy and sleep at work and hardly do their QC job.

    this what happens when you get lazy people to run your company

    Like or Dislike: Thumb up 4 Thumb down 4
  • Damon Lee on Oct 31, 2018 at 7:29 pm

    But Vios sales still going down compared to City.

    Like or Dislike: Thumb up 5 Thumb down 0
    • David Lee on Nov 01, 2018 at 10:57 am

      And many city buyers regret

      Like or Dislike: Thumb up 2 Thumb down 2
      • Kuntak on Nov 01, 2018 at 11:56 am

        Customer looking for overall package. Not only quality, but also engine performance, cabin space, boot space, function, features, safety etc.

        Like or Dislike: Thumb up 2 Thumb down 0
  • DPCraft on Oct 31, 2018 at 8:09 pm

    SUV
    Most Problematic Honda HR-V
    Least Problematic Honda CR-V
    Honda is still number 1 whether from best to worst or worst to best

    Like or Dislike: Thumb up 6 Thumb down 1
  • bought new civic… less than a month of ownership…got absorber leaking, rattling noise dashboard

    Like or Dislike: Thumb up 5 Thumb down 1
  • CRV gear knob tercabut also can be least problematic?

    Like or Dislike: Thumb up 1 Thumb down 1
  • BUY Madza on Oct 31, 2018 at 10:52 pm

    Honda, the power of compromise QUALITY..

    Boleh, Semua boleh in boleh land..

    Like or Dislike: Thumb up 3 Thumb down 1
  • Mean more problems Honda City and Proton Persona sale volume more than Toyota Vios.

    Like or Dislike: Thumb up 5 Thumb down 0
  • TreeHugger on Nov 01, 2018 at 6:43 am

    HR-V quality is so far behind CR-V even though the HR-V has been in the production longer than the new CR-V. Can’t imagine how much more problems were there during early production of the HR-V. If a mature manufacturing process couldn’t make the problems go away then most likely the problem is in the design.

    Like or Dislike: Thumb up 1 Thumb down 1
  • common sensor on Nov 01, 2018 at 8:05 am

    JD Power report is about marketing, NOT real quality study.

    Like or Dislike: Thumb up 4 Thumb down 2
  • Captain Slow on Nov 01, 2018 at 8:19 am

    CRV less problems compared to CX-5? What a joke…

    Like or Dislike: Thumb up 2 Thumb down 3
  • panjang on Nov 01, 2018 at 8:37 am

    This is my theory…people whom are 29yo or younger have this sense of owning everything.If they buy cheap thing, they expect it to perform like the real thing.

    Those above that age limit will buy that car first and use it while collecting sum to buy the real deal.

    BTW, with an ’empty’ car…what is there to fail?

    Like or Dislike: Thumb up 5 Thumb down 0
  • azrai on Nov 01, 2018 at 8:39 am

    You sure can have a bullet proof car by using the proven old tech.

    Like or Dislike: Thumb up 5 Thumb down 0
  • JD Power Rangers on Nov 01, 2018 at 8:41 am

    Less sell less complaints… simple!

    Like or Dislike: Thumb up 6 Thumb down 0
  • meladam on Nov 01, 2018 at 8:53 am

    CRV less problematic? LOL! my new gen crv gear lever had changed twice, yet the problem still exist. not to mention the kluk kluk sound from the rear suspension! hahhhh don’t expect to much with CKDs

    Like or Dislike: Thumb up 5 Thumb down 1
  • Ford Ranger??? Damn sure?? Second after Dmax?? kahkahkahkah!!

    Like or Dislike: Thumb up 0 Thumb down 1
  • newcomer on Nov 01, 2018 at 9:40 am

    Are you sure with the latest G5 CRV? Seems the study didn’t go thoroughly with customers. Better go join some forum or facebook group rather believe on certain studies.

    Like or Dislike: Thumb up 4 Thumb down 1
  • Oh Wai Oh Wai on Nov 01, 2018 at 10:03 am

    So shameful Proton is so bad and Toyota is so good. Oh wai!

    Like or Dislike: Thumb up 1 Thumb down 1
  • RIP Proton RIP John on Nov 01, 2018 at 10:07 am

    Proton always come out last. All customer surveys Proton come out last.

    Time for Proton workers to work hard and stop sleeping in the factory

    Like or Dislike: Thumb up 2 Thumb down 0
    • loler on Nov 02, 2018 at 11:37 pm

      So where is your p2 myvi? Not even eligible to be counted in? LOL

      Like or Dislike: Thumb up 0 Thumb down 0
  • Sudah kena Kantoi on Nov 01, 2018 at 10:11 am

    Everyday john say Toyota Vios so bad. Now Kantoi. lolz

    Like or Dislike: Thumb up 1 Thumb down 2
  • Harun on Nov 01, 2018 at 10:15 am

    Proton oh Proton….tongkat company and tongkat workers.

    Like or Dislike: Thumb up 0 Thumb down 2
    • Happy on Nov 01, 2018 at 11:50 am

      Implying that Perodua, which didn’t make the list, are a zombie company and zombie workers.

      Like or Dislike: Thumb up 5 Thumb down 0
  • Not so many people use Vios, CRV and D-max. Thus, not so many problem reported. This statistic shown only based on report by consumers. Don’t be so happy when you see Vios have less problem than Persona. Get it or not?

    Like or Dislike: Thumb up 4 Thumb down 0
    • Bryan on Nov 12, 2018 at 11:55 pm

      They surveyed equal numbers of each model, so it has nothing to do with sales numbers.

      Like or Dislike: Thumb up 0 Thumb down 0
  • Old specs on Nov 01, 2018 at 2:08 pm

    Less problems or outdated specs?
    I am confused which to choose

    Like or Dislike: Thumb up 2 Thumb down 0
  • InitialCity on Nov 01, 2018 at 2:18 pm

    CRv less problem. Moment i gotten the car. -Power window not well function,
    door cracking sound,
    wiper spray water over shot,
    REVERSE camera worst. Can even show clear image. Blur and backlight is dark. Best things. After inform service agent. Result. Is manufacturing default not clear for all CRV
    Meter display brightness unavailble to adjust.

    Like or Dislike: Thumb up 3 Thumb down 1
  • Jonathan on Nov 01, 2018 at 2:34 pm

    i own a 2017 honda civic 1.5 TC, loving every bit of it except that i’m kinda disappointed with the faulty power steering motor and the engine oil seal problem in less than a year car.

    Like or Dislike: Thumb up 1 Thumb down 0
 

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