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According to the J.D. Power 2017 Malaysia Initial Quality Study (IQS), new-vehicle owners under than the age of 30 report a greater number of problems with their rides than those aged 30 and older, despite actually experiencing less issues with their new vehicles

Statistics from the information service company’s show that although only 37% of younger owners indicate having experienced a problem with their new vehicle (compared with the study average of 43%), the actual number of problems reported by them is notably higher – those under 30 report an average of 83 problems per 100 vehicles (PP100), as opposed to the 77 PP100 reported by older owners.

The study also found that 24% of younger owners experiencing a problem with their new vehicle stated that they would not return to buy from the same brand in the future.

Elsewhere, seven in eight problem categories measured in the study show an increase in problems being reported. The overall number of problems increased to 79 PP100 from 69 PP100 in 2016, with the highest incidences being in driving experience, vehicle exterior and engine/ transmission categories. Problems related to manufacturing quality increased by seven PP100 and those for design-related issues were up by two PP100.

The 2017 study also revealed that Malaysian brands have more problems – buyers of Malaysian national brands reported more issues than buyers of non-national brands (95 PP100 vs. 59 PP100). The SUV segment, which presently is represented only by non-national manufacturers, recorded the lowest reported problem count in the study, at 48 PP100.

The study also revealed the most frequently cited problem, and that happens to be excessive wind noise, with 4.3 PP100 being reported.

The Toyota Vios ranks highest in the entry mid-size segment (62 PP100), while the Perodua Myvi leads in the compact segment (84 PP100). In the SUV segment, the Honda BR-V has the least problems (27 PP100), while the Isuzu D-Max ranks highest in the pick-up category (52 PP100).

The 2017 Malaysia Initial Quality Study (IQS) is based on responses from 2,843 new-vehicle owners who purchased their vehicle between August 2016 and June 2017. The study – fielded between February and August this year – measures problems experienced by vehicle owners during the first two to six months of ownership, and included a sampling of 47 passenger car, pickup and utility vehicle models from 12 brands.