The Volkswagen Training Academy in Glenmarie recently hosted the national finals of the 2018/2019 Volkswagen Retail Qualification World Championship (RQWC).

The Volkswagen RQWC is a global assessment that consists of online tests, theoretical and practical assessments, and exams that is open to all dealer staff – in particular service advisors, technicians and parts service advisors. The assessment was created with the mission to strengthen dealer networks and improve quality and customer satisfaction, in addition to providing insights on global standards and practices.

A total of 311 participants from the Volkswagen network in Malaysia took part in the online test, and a total of 27 top performers were chosen for the national finals. The final 27 consisted of 10 service advisors, 10 parts advisors and seven master technicians.

The national finals, which took place from February 19-21, was broken down into several modules for the respective categories over three days. Services advisors were tested on soft skills, dialogue reception and aftersales systems, while parts advisors were tested on role-play scenarios, aftersales systems and a written exam. The master technicians were tested on dialogue reception, diagnostic competency, technical professional competency and systematic methodology.

The champions of the RQWC national finals are Lu Weng Jen from MHV Autohaus (Volkswagen Gombak) in the Service Advisor Category, John Leow Zhi Kuan (also from VW Gombak) in the Parts Services Category, and Yeoh Chun Ping from Goh Brother Motors (Volkswagen Juru) in the Master Technician category.

Erik Winter, MD of Volkswagen Passenger Cars Malaysia (VPCM) said that participation in global assessments are a way to continuously ensure excellence in local standards.

“It goes without saying that our customers are our top priority – and this is but one of the major initiatives we are taking to uphold our Volkswagen Cares philosophy to provide value-added, quality products and more importantly, exceptional service to our customers across our network,” he said.