Dealer staff participate in Volkswagen Retail Qualification World Championship national finals

Dealer staff participate in Volkswagen Retail Qualification World Championship national finals

The Volkswagen Training Academy in Glenmarie recently hosted the national finals of the 2018/2019 Volkswagen Retail Qualification World Championship (RQWC).

The Volkswagen RQWC is a global assessment that consists of online tests, theoretical and practical assessments, and exams that is open to all dealer staff – in particular service advisors, technicians and parts service advisors. The assessment was created with the mission to strengthen dealer networks and improve quality and customer satisfaction, in addition to providing insights on global standards and practices.

A total of 311 participants from the Volkswagen network in Malaysia took part in the online test, and a total of 27 top performers were chosen for the national finals. The final 27 consisted of 10 service advisors, 10 parts advisors and seven master technicians.

The national finals, which took place from February 19-21, was broken down into several modules for the respective categories over three days. Services advisors were tested on soft skills, dialogue reception and aftersales systems, while parts advisors were tested on role-play scenarios, aftersales systems and a written exam. The master technicians were tested on dialogue reception, diagnostic competency, technical professional competency and systematic methodology.

The champions of the RQWC national finals are Lu Weng Jen from MHV Autohaus (Volkswagen Gombak) in the Service Advisor Category, John Leow Zhi Kuan (also from VW Gombak) in the Parts Services Category, and Yeoh Chun Ping from Goh Brother Motors (Volkswagen Juru) in the Master Technician category.

Erik Winter, MD of Volkswagen Passenger Cars Malaysia (VPCM) said that participation in global assessments are a way to continuously ensure excellence in local standards.

“It goes without saying that our customers are our top priority – and this is but one of the major initiatives we are taking to uphold our Volkswagen Cares philosophy to provide value-added, quality products and more importantly, exceptional service to our customers across our network,” he said.

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Danny Tan

Danny Tan loves driving as much as he loves a certain herbal meat soup, and sweet engine music as much as drum beats. He has been in the auto industry since 2006, previously filling the pages of two motoring magazines before joining this website. Enjoys detailing the experience more than the technical details.

 

Comments

  • Bravo! Make VGM great again!!

    Like or Dislike: Thumb up 5 Thumb down 2
  • Kaizer on Feb 26, 2019 at 3:47 pm

    TLDR: VW owners in Malaysia, for best experience make sure you send your car for service at VW Gombak.

    When your VW inevitably breaks down, buy parts from VW Gombak then just drop by VW Juru to get it repaired :P

    Like or Dislike: Thumb up 1 Thumb down 2
    • panjang on Feb 26, 2019 at 4:19 pm

      Almost correct… When your out-of-warranty VW breaks down, buy part at spare part shop then ask Yeoh Chun Ping to sneak the car into the sc and just pay him duit teh tarik…hahaha.
      That will be a lot of teh tarik for him.

      Like or Dislike: Thumb up 1 Thumb down 2
    • Fordist on Feb 26, 2019 at 4:27 pm

      Gombak,KL to Juru,Penang is lil too far for a car that has broken down, don’t you think?

      Like or Dislike: Thumb up 1 Thumb down 1
  • Lolwhut? on Feb 26, 2019 at 4:24 pm

    Tiebreaking final question in the RQWC.
    How do you answer to angry customers demanding to know why their DSG gearboxes failed repeatedly?
    You have 10 seconds to answer.

    Like or Dislike: Thumb up 4 Thumb down 3
 

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