Reaching out direct to the customer, Yamaha Malaysia customers needing free warranty service for their new motorcycle can do so via the Yamaha Gen Blu app. Using the app, customers can register and redeem their free warranty service entitlement through Gen Blu rewards.
Upon redemption, the customer will be given a QR code on a digital service coupon which they can then show any authorised Hong Leong Yamaha Motor dealer and obtain a free warranty service. This move by Hong Leong is to ensure customers obtain their motorcycle service at an authorised dealers.
This measure also serves to eliminate cases of dealers removing the physical service tickets from the warranty booklet for new motorcycles and claiming the cost of service for themselves. The Gen Blu app is available from both the Apple App Store and Google Play.
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Hahaha! So the customer will get a QR code he can show the dealer. And the dealer will sayy he don’t care.
YQS is a joke. Just went to the one in Balakong today and there were no mechanics around and I was asked to make an appointment. Went to the one in Damai Perdana, service was friendly and courteous but no thorough inspection was carried out based on the mileage, only a mere oil change. So, why bother going to YQS? Very disappointed and disillusioned. Joined the genblu app but service vouchers were not displayed in the app. Good intention but poor execution.
Engine bunyi