There are some guys who love hanging out at the workshop, treating the visits to Ah Wai as spending ‘quality time’ with their loved one and prized possession. And there’s the rest of us. Hands up from yours truly – I love driving cars but think of workshop visits as a necessary inconvenience more than anything.
Then, there’s the issue of trust. We’re sure many have either experienced or at least heard of people getting potong by unscrupulous workshops. Car club members and enthusiasts may have their favourite haunts, but there are many who simply don’t know where to go to for car care and maintainance.
Of course, one can always go back to official workshops and service centres, but that may not be the most cost-effective option for older cars that out of warranty.
According to the National Consumer Complaints Centre (NCCC) 2012 annual report, there were 1,695 complaints made with regards to car care service centers and 90% of grievances were on the quality of service provided. Another common complaint is the mismatch between the initial quotation and actual bill for repairs.
If you’re nodding in agreement, Castrol has a solution that will simplify matters. Carama by Castrol is Malaysia’s first online service for trusted car care, where one can browse for workshops that have already been vetted and passed by Castrol for trusted service and quality.
Also listed are Carama Certified Shops that have been through a 40-point rigorous screening to meet the highest standard of workshop quality. Launched in August, Carama currently has a network of over 100 workshops in the Klang Valley.
The unique portal also features a spare parts price calculator, ‘My Car’ logbook and Carama Rewards (4% cashback on all services and repairs) to help car owners simplify their car care experience and find the best workshop.
Through Carama’s price assurance feature, you will pay only what was agreed in the formal repair estimate, and not a ringgit more. Should there be a need for a revised quotation, it will be shared with you prior to commencement of work – no nasty surprises.
There’s more. Carama recently announced that all Certified and Listed workshops will provide a three-month/5,000 km warranty for added peace of mind, plus free drop-off service for bookings made through www.carama.com. Car owners will also be assured of a fair price guarantee.
Sumeet Wadhwa, GM of Carama said: “By providing assurance on the quality of workmanship and pricing, Carama offers peace of mind to the Malaysian car owners and helps uplift the overall standard of service and maintenance at independent workshops. The three month after service warranty is in recognition of the support and demand for reliable car service centres.
“We also realise the pressure on time that most people are facing these days due to busy jobs, family commitments and other factors. Ensuring your day routine does not get interrupted, Carama workshops will provide the convenience of a free drop off service within a five km radius,” Wadhwa added.
Want to try out Malaysia’s first car care portal for a brand new workshop experience? Sign up at www.carama.com for a RM20 reward, and save an extra RM20 when you key in our exclusive promo code PAULCAR at the booking stage.