A mobile number has been set up by RapidKL for commuters who use the LRT, MRT and monorail services in order to curb instances of vandalism and other wrongdoing, according to a Bernama report. The feedback, which can include images, will be received and managed by RapidKL’s contact centre team, who will forward the correspondence to their relevant team members for further action, said Rapid Rail CEO Datuk Zohari Sulaiman.
The mobile number is +60107664472 – commuters are encouraged to send their feedback to the number via WhatsApp, which supports the communication of images and other media.
“While we have hundreds of security personnel on duty and thousands of CCTVs installed at our facilities and onboard our trains, the immediate censure and feedback from members of the public are needed for us to keep unruly acts in check,” Zohari said.
“Hence, we seek the support of our commuters. Help us to tell off people who you see committing acts of vandalism, indecency and misbehaviour. If you do not feel comfortable to do that, snap a photo and share it with us for appropriate action to be taken,” he added.
For now, the communication campaign is intended for rail services. However, it can be extended to RapidKL’s bus services if the new communication channel is well received by the public, said Prasarana group communications and strategic marketing head Lim Jin Aun.
“We certainly welcome our customers sharing their observations with us, including those of our frontliners delivering exemplary services to our customers, as we have an employee recognition programme to recognise excellence in customer service delivery. Nevertheless, do note that we can only acknowledge the information shared via the WhatsApp facility,” he said.
In the meantime, commuters can interact with RapidKL via their Twitter handle @AskRapidKL as well as through private messaging on their Facebook page, MyRapid.
We’ve given the MRT network a try – read our opening day report on the MRT Sungai Buloh-Kajang Line (Phase 1), here.
