Have you seen the viral story of the Proton X50 that was involved in a total loss accident, driven by the sales advisor?
If you haven’t, here’s the deal. The ill-fated red X50 was being delivered to a customer in Johor Bahru from a dealership in KL, when the sales advisor (SA) – allegedly driving at 180 km/h – crashed on the highway and ended up off the road. The SA survived the crash, but the X50 suffered bad damage and will have to be written off. As you can see from the pics, there’s roof damage, which means the car probably flipped.
We reached out to Proton, and here’s what the carmaker has to say. “Proton is firstly thankful that nobody was injured in the accident. We do however view the matter seriously and a thorough investigation will be done regarding the actions taken by the sales advisor and dealer. Action will be taken should it be discovered there was a breach in Proton’s delivery procedures,” the statement read.
KL to JB, that’s quite a long distance delivery, no? Apparently, the JB customer purchased the car through an agent who’s an ex-Proton SA. As she’s not a Proton staff, the delivery had to be done by a current SA, the driver who got into the accident. This was revealed by the furious agent, who also shared the pics you see here on Facebook, urging people to “share the news”.
This is an incredibly unfortunate incident for all parties concerned, and it came about through very unique circumstances.
When buying a new car, we would always recommend buying directly from an authorised dealership that’s close to your home, and not from one that’s in a different state. That would avoid any need for the car to be driven or transported to you, cutting off any delivery-related risks. It’s best to take delivery directly at the showroom yourself too; this way, you can have a final inspection before signing the necessary documents.
In this case, even if the X50 arrived safely to its owner, it would have racked up a few hundred km of mileage, and a few hours of possibly hard driving at high speeds. Most new cars have a recommended running in period where you need to drive it gently for the first 1,000 km or so – this is listed in the X50’s owner’s manual. It’s not guaranteed that the SA doing the delivery would be so careful, so it’s best to bed in your new car yourself. Hard driving by the delivery driver might cause problems down the line.
Another piece of good advice from the carmakers: avoid using agents and purchase directly from authorised SAs and dealerships. The same goes for when you need to make payments – do not transfer money to personal bank accounts. All payments must only be made to company accounts. Proton has in the past warned of scams and conmen, and Perodua did the same yesterday with regards to the new Ativa.
Also, all official sales personnel receive product training from the carmakers; they are supposed to give you a full briefing on the cars features and functions. Agents may not have gone through this training, and may even give wrong information.
Since we don’t buy cars every other month, it’s no big loss in going through the whole “hassle” of the experience. View, test and buy from an official dealership. When the time comes for you to take delivery, personally experience the “guided tour” by the SA and drive it home yourself – it’s a privilege. If the car needs to be transported, insist on a flatbed carrier. A car is a big ticket item, better to be safe than sorry.
AD: Drive the Proton model of your dreams. Submit your details and Proton PJ will get in touch with you.
Looking to sell your car? Sell it with Carro.
Amran
on 
3pedaler
on 
Roti john
on 
Avenger
on 
No Wind Tunnel Test Done
on 
Abecow
on 
Civic Turbo 2018
on 
John
on 
tuv
on 
Calvin
on 
Melania Rosmah
on 
Tallahassee
on 
Jeremy
on 
Eric
on 
SmartConsumer
on 
Handling problem
on 
Kiub
on 
Sena
on 
Sway Bar
on 
Brian
on 
longjaafar
on 
Syd
on 
Logical Deduction
on 
Chris Lau
on 
Hogan Lau
on 
joe
on 
Pakulupapito
on 
klk
on 
Tesla
on 
Ghani
on 
ioma
on 
Safety First
on 
sam123
on 
ncap
on 
Amir
on 
PEJUANG
on 
bangau
on 
Dredd
on 
Raja Kamarul
on 
Czarly
on 
bukan lagi peminat neelofa
on 
panjang
on 
donno
on 
Karam Singh
on 
normality78
on 
lilytan
on 
Carl
on 
o
on 
yapyw
on 
Flpping
on 
seancorr (Member)
on 
Izhar
on 
Howk
on 
pengguna ploton kecewa
on 
Hafiz
on 
sathindren
on 
JW
on 
opm
on 
freako
on 
J Lim
on 
drMpower
on 
Haidi
on 
Angry
on 
Miss Kia Kiah
on 
dong gor
on 
p
on 
Bieight
on 
Rizuan
on 
Mat
on 
Semi-Value (Member)
on 
C.P. MOHAN
on 
jc
on 
abc
on 
ben
on 
Lolwhut?
on 
CKL
on 
GARY TAN
on 
J1
on 
Joo
on 
VoidDance
on 
Jay Law
on 
boalove
on 
Audi Owner
on 
Safe Proton
on 
DoA
on 
Fah fan.
on 
kanazai2001
on 
AI-generated Summary ✨
Comments mostly discuss the safety and handling of the Proton X50, with some claiming it to be a safe vehicle akin to a Volvo, even after a crash at 180 km/h that resulted in total loss, suggesting strong crashworthiness. There’s concern over the high-speed delivery by sales agents, with calls for CCTV monitoring and better driver behavior. Several commenters question the accuracy of the 180 km/h speed claim and nature of the accident, suggesting possible exaggeration or different circumstances. A few highlight the importance of proper break-in and driving practices, warning against reckless driving. Overall, reactions mix praise for the vehicle’s safety features, skepticism about the incident details, and criticism of inappropriate high-speed delivery practices. There is also a notable focus on road safety and driver responsibility.